OYO Rooms Complaints & Reviews

Hi
We had made a booking at bangalore booking id rdoh 3240. Customer service kept on redirecting my calls to different agents that too rude agents who were not even willing to talk to me they were like radio wouldn't even listen to me, they forced me to listen to them or else they would simply put the call on hold.
Finally after much trouble i was offered a call back from one of the agent within 15 min. They made me wait on middle of the road for 2 hrs, so i dialled them back after multiple transfer i was again told that i would be getting a call back within 15 min.
Compelling us to check in to the oyo home which was not something that was promised to us.
The call back i received was after 2 days just to let me know that there is nothing that they can do as they dont have a policy to help me even after all the trouble they caused us.
Agent himself said it was a mistake from their part still they were not being able to provide me with a resolution. Finally he disconnected the call. I was just told apology scrip over and over still dont understand why was i even given a call back after 2 days was it to mock us.
Hope i would be able to get justice for the inconvenience i had to go through.

Dear sir,

I'm sunil kumar c r, when i'm searching for hotel booking near kuntala water falls in adilabad (District in telanagana state) it showed me the two hotels,
1) oyo 43871 a g residency 2) oyo 43430 aurora beach road so i booked the hotel a g residency oyo 43871 for 4 guest 2 rooms on 13july 2019 to 14th july 2019 with booking id : admk5628 and i paid amount of ₹1748.00 after booking i recieved a whatsapp message with the hotel address. I identified that the whatapp message is showing the wrong address somewhere at andaman nicobar i contacted the customer care they said that they are facing some techinical problem they given me assurance that my money will be refunded but 2days back when i'm trying to reach the customer care they are telling that the case is closed no money will be refunded. Find the attached pics for your quick reference.

Kindly look into this case and take some strict actions on oyo rooms team and kindly refund my money back

Pathetic service! I forgot my watch in oyo room, we booked a room from 14th jul to 15th jul, and next day we were getting late ad forgot my watch on table it was kept there we called him 4-5 times he said its not there it was gifted by my mom! This is the lost and found policy of the hotel?
Hotel name - private studio in city 28464 bloody thief’s!

Dear sir,

My friend mr. Pawan kumar had booked oyo room 14760 swagat guest house, new town kolkata. Check in: 16 july '19 and check out 17 july'19.

Booking was done through goibibo (Ref: htl2rr4wdf).

Upon arrival at the mentioned property the hotel staff was found very arrogant. There was no basic toiletries provided. Upon making request at hotel reception, the arrogant hotel reception told that oyo did not provide the toiletries and hence they cannot give. They even said to talk to hotel manager and they will do nothing. We called up oyo customer care and they didn't give any proper response. Kept on repeating, sorry for inconvenience but did nothing!!!.
After lot of arguments, hotel provided with basic amenities.

The best part was, everyone at hotel were sleeping till 8 am and no one was available to take order for breakfast!!! Whow!!!
Mr. Pawan had to leave hotel without breakfast!!!

What a wonderful sleeping pathetic property oyo!!!

I had heard plenty of negative stories about pathetic oyo rooms, but it was the very first experience (Through my friend) that we came across personally

Really oyo has pathetic rooms at worst guest houses/ hotels with no customer service.!!!

Do not just keep increasing rooms, first maintain standards and quality for all rooms which is run under oyo!!! And teach your property people some manners to talk to customer!!!

Good morning,
I was travelling to Karaikudi from 10th July until 13th july and I had booked a room in Karaikudai via OYO at Azhagu Naachaal Residency.

We had a terrible experience : First of all OYO had given us the wrong address and then it took us 45 minutes to find the place. Once we arrived at that place late in the night, the watchman says that there is no OYO room available ( despite OYO having confirmed the booking number with us) He said that the owner no longer takes net bookings and demanded a ransom for the same room booked.
This not only happened to us, but to several others who pulled in tired late in the night depending on OYO's booking.
Upon speaking with the general manager about this booking, I was simply told that there is nothing else available and I am pretty much on my own to book a room that late in the night and hung up on me.

This is my FIRST time booking with OYO and this kind of customer service and wrong information has completely turned us all OFF. I will be writing to the higher authorities about this particular incident because this NAACHAAL residency is CHEATING us and I feel that OYO has a part to ply, because for three contionous nights we saw people with OYO booking reaching that place late in the night and the room being denied unless they paid almost double the amount, taking advantage of the customer.
I need an explanation and a proper action and follow up on this complaint else, you will be answering to a law suit.
Thanks
Jaishri

Hi,

I am ravi kumar jha. I booked package qwxo5679 - person name-gaurav chauhan (Gauravchauhan1. [protected]@oyorooms.com). I paid 14700 twice one through paytm and once through net banking on 5th june 2019. From that day i am following oyo people, customer care via call and email. Till now it is in process. Almost 45 days going to complete still i am waiting for the refund.

Please help me to get my money back.

Thanks, and regards,
[protected]
Ravi jha

Sir, I have booked an OYO room as always I trust OYO first over any other hotel booking plateform. I checked into the room without seeing it and making the payment prior to seeing the room online only because I trust OYO. And when I checked into that room it was extremely dirty the bedsheet was wet and torn and bathrooms were extremely dirty and stinking. Also the hotel staff was very rude in response. I called OYO customer care also but they were also not resolved the issue. They were only keeping the call onhold. I at the end myself left the hotel and booked another OYO room near to it with my same OYO account and checked in into that. I want OYO to refund the money which I paid them online for my first booking. My registered phone number is [protected]. My first booking ID is PGOI2971. Hotel name is Hotel JS continental Kanpur. My second booking which I made with my same account for the same day is booking ID YRMV0238 at OYO hotel mandakini plaza which is hotel near to the Hotel JS continental. I request the customer support of OYO to please look into the issue and take the necessary action.

I have cancelled my booking 48hrs prior checking and even called customer. Care to know about the refund policy they told as you have done cancellation before 24hrs so. You are eligible for 100% refund.. And after that from make my trip I have done another booking of same in other oyo property beacuse I found better dea l on mmp.
Booking I'd : NLIU6324
Ph: [protected]

As i submited the complaint regarding my refund of Payment of 3658 rupees already and on 30th of june i had a call from oyo they said that your complaint is been solved and refunded amount initiated to you and it will be in your account from 7 to 14 days but there is no amount was credited to my account in the last 16 days now . So, kindly resolve it.

Maine 5/7/19 to 7/7/19 Tak degha Mae hotel Sweet home Mae booked kea tha..jab Maine family ko leke check-in ke Lea gea to hotel owner ne check-in nehe Karne dea...fir Maine jab Oyo customer care ko phone kea to mughe bola gea k nearest location par kohe ve hotel nahe hai..mughe koye ve non Oyo hotel booked Karne k Lea bola gea.extra bill Jo ve hogha to mughe refound kea jaiga...fir Maine phone karke mail pe bill or bank details mail Kar dea...laken mughe koye ve refound nahe Mela Ave ve... family leke harassment hua o alag se..so please help ne...

Oyo 37329 shanthala residency is located next to my house, this location is in residential locality called subhasnagar, but they have registered in different address as nehrunagar, near sarvodaya college coorg but actually it is located in subhasnagar. Due to regular movement of bigger vehicle and people at all time, the area has become market place, further it has become nuisance at night time, we are not felling safe. Due to mini vehicle movement roads to the residential area has become worse.
I hope there should be some policy with oyo before giving clearance to open the hotel franchise, kindly look into the issue and relocate the hotel to commercial area, so that peace can be maintained in residential housing locality.

Dear sir /madam
Oyo room booking id ipwj3190 at oyo flagship 14266 serillingampally has been cancelled on 26 june 2019 as per request & refund of inr 3275.0 has been initiated by oyo team & same refund will get message send on register mobile no. They assured me that my amount will be refunded in 7 to 14 workings days. Now almost 20 days passed but still oyo hasn't refunded my amount yet. I have called oyo customer support but they aren't helping a bit just creating more problem. I was put on hold for 20 mins to 30 mins every time and the call was disconnected from oyo side. They promised oyo executive will call back in 15 mins that call didn't came. Kindly check & resolved the issue as soon as possible& refund my amount with out fail.

Regards,
Mahesh jadhav
[protected]

This is regarding my room booking ID IXCZO735, I have requested for my bill with GST no as this is official trip as per my company norms

before payment i told clearly the asked me to send mail with details and they told the same has been added

but i received bill with out GST

Asking for that the customer care mgr replied in bad manner

saying me to be professional

i told before booking my requirement, and lost 1097/- because of mis communication

kindly address my issue and provide me bill with GST

RAMESH BABU
[protected]

On[protected], i booked a room from oyo at delhi in hotel oyo 42981 rupam kingston park which booking id is gqoy0568 for rupeess 986. As soon as i came to delhi, i came to the hotel by giving rs 200 to a taxi and then i got the message that your room has become cancalled. At the same time, i talked to your customer service representative who told me to provide a room at hotel oyo 6886 golden palace which booking id is mloi1023 for rs 866. After that, give 100 rupees to a taxi and get to the hotel oyo 6886 golden palace. At that time the hotel manager was told that the room of the above category is not available to us. You cancel the room from oyo and give me 1000 rupees, i will give you room in this hotel withc same category. The oyo is fraud application and how many custmer dissatisfiy from oyo. At the same time, when i talked to the customer service representative, he asked me to give room again in difrent palace.

In this way, i was repeatedly misled by oyo and i did not even have a room after having a room in your hotel

There was no room in your hotel until my booking was done by oyo. After the room was cancal by your hotel manager from my oyo app, the room was given in rs 1000 with same category. Which payment was totally taken under the table systam

It caused me a lot of trouble by oyo and your hotel, which caused me financially and mentally. Please let me rest.

If you and your hotel do not have co-ordiation with custmr than why you were threatened??

Your hotel service is very useless and very deceptive. Because of this, a lot of customer has to face the problem.

Your hotel manager is not deliberately given a room becouse that the customer can cancel the booking from oyo and pay directly to the hotel & manager.

I should compensate for the following losses. Please provide help

1 rs 200 for taxi from railway station to hotel rupam kingstan
2 rs 100 for 2nd taxi from hotel rupam kingstan to hotel gold palace
3 rs 134 rs access payment taken by hotel golad palace

Regards,

Lalit daiya
Out side 3rd pole, mahamandir
Jodhpur, rajasthan.
[protected]
[protected]

I booked 'devganga' hotel oyo 36530 in haridwar city near shantikunj. When i reached the hotel, hotel owner has been refused provide the hotel. He denied me check in saying that i have no confirmation and rooms are not available.
Truth is that my booking had been confirmed, that booking id number cemd7031.
I request you please attention this matter because oyo is credible organisation. Such hotels defame it.
Jai shanker tiwari
Pant nagar behind income tax office gonda
Mobile number[protected]
[protected]@gmail.com

I booked a room for 3 guests in hotel raj palace through oyo rooms today, but after reaching there i faced a highly unprofessional dealing as they refused to give me the prebooked room. Booking details - krishan mohan, booking id - lmsp9352, check in 16/07/19, check out-17/07/19, total payment to be paid at hotel rs 999. Address 94j, near roapway, sahastradhara, dehradun. Pls look into this matter before i approach to consumer court.

I book my room throw oyo 5719 hotel jannat palace on 7th july my booking id is zjus6281. When i reached on hotel, i will not get any room as well ac has not been working there. After waiting for a long time, the property manager told that, book for another. Oyo guest manager manish sharma had also checked that issue with property manager. After that, he confirmed that, my money will be refund soon. But still not get any refund from oyo. Which is completely unacceptable.

I have booked a hotel with booking id: ratb3721 on 24 may 2019 with full payment which automatically got cancelled by oyo. When i enquired about it, they asked me to book the same property again and also promised full refund for the previous one along with a cashback of 20%. So i booked the hotel after paying again by clicking on the link that they had provided and stayed at the same property.
Now it's been over 50 days and they have not refunded a single penny. Ever since i have called them repeatedly complaining about it but they are not at all responding, only logging complaints multiple times but not resolving any of it. All they are doing is fraud and troubling their customers. They have no intention of helping because all they do is cancel the booking of customers after receiving full payment and ask them to book the hotel again to get double price for a property in a fraud way coz they simply don't refund your amount back for the booking that oyo itself has cancelled.
No ethics. No loyalty. Only fraud. Completely disappointed with oyo.

Dear Sir,
I am from kolkata & now I am in Nagpur. I have booked a hotel at OYO22903 but when I want to check in the hotel management saying we are not accepting below 1000/room. but I have booked on 667/-. I called the customer care & they resolved the problem. 2nd day same problem 3rd day same problem. now today(15.07.2019) I have booked room for 8 night on that hotel. same they are saying we are not give the room below 1000/-, The problem is I have already pay some amount by online. I don't need refund I need room on that particular hotel. because this hotel nearby my work place. & My question is how they are co-ordinate with property team. I am facing this problem so many time. & when I called to customer care they ware hold my call last 1 hour. I want to know what is the wrong from my side? I think This problem facing another so many customer. Please understand how I manage in out of station. Please resolve it by today EOD.

Booked initially on MMT. I thought it is going to be GOOD EXPERience but it tured into worst experience.. So I want to delete my account permanently.. I called them 3times kept me on hold for morethan 18 minutes and hand up on me. OYO hotels are scam.. They list every hotel which fall under low standards with fake photos and fake hotel facilities list.. Before listing some ### hotels they should really check whether they meet certain standards or not.. After listing from time to time they've to send people to random hotels to check whether they're maintaining standards or not if not they should remove that perticular hotel from OYO groups of hotels without any further due.. You guys failed to give each and every customer GOOD EXPERience..

There should be option for customers to delete their account on their own.. No proper email to contact or phone number.. Customer support supervisor told me that she is talking only hotel check in refuse calls.. So what about other?? Are we paying money for staying/stayed or for free?