OYO Rooms Complaints & Reviews

Dear Sir/Madam,

I have stayed in OYO 18573 Smg George on 03/06/ 2019.
Water was not available all day in the hotel, also the AC was not properly working.
I rated the hotel accordingly, the manager of the hotel called me to ask that why i rated the hotel so low, and then he threatened me to not book is hotel again.

My booking ID was ISUV0936

Had booked an OYO through the app, it was a pre-paid booking. On the day of check-in, the hotel called and told there are no rooms available. The booking was then shifted to another place by OYO customer support and I had to pay at the second hotel as well. have been trying to reach oyo for refund on the earler booking but there is no confirmation. the request has been logged in under case id 16330359, but nobody from oyo has called to confirm the refund. Booking ID- MXZW5724

The hotel which we booked was at a different location from what was mentioned on oyo site.
Booking ID VMZI2695, and escalation ID 16177362.
They mentioned that booking was cancelled but nobody sharing the refund status and wasting a lot of time keeping on hold and nobody is taking it up.
Please provide a resolution ASAP

Aakanksha Taneja
[protected]

Yesterday we booked a room at silver key hotel, we had to shift our room 3 times. First time there was only hot water in our room and then alloted new room to us. In second room also there was same issue and we waited till late night and finally we got another room at 1 am. Again morning when we tried to lock the room, the lock was not working. Actually we wanted to extend our booking but if this is the condition we can expect only worse things from them.

I have booked a room in OYO on 23.05.2019 and paid Rs.1760. Due to my change in plan i have cancelled the room on the same day within 1 hour. A message has been received from your CC service on the same day 23.05.2019 at 1.37 pm. Still now i didnt receive the refund amount
Can you please check out this issue and help me to get refund.

Booking Id: XRTM4981

I have booked 6 hotels on OYO app from 21-27 june from my oyo id, but yesterday i received a message that all of your booking have been cancelled.
i have tried to contact with their customer care executive but all in vain.
i have all the proofs of my bookings
i request you to solve the issue otherwise i have to approach consumer court to get justice
Arvind goyal
[protected]

Sir I had booked an OYO room Via OYO App on 6th June 2019 at OYO Home 19988 Elite Resort using AMAZON pay(₹1240.00) and OYO special coupon(₹1559.00) total room Tarrif ₹2799.00
Which was cancelled on 1.10AM of 8th june( i was notified with an SMS from OYO) stating that "Your booking ID: LQCB3654 is no longer valid therefore Your booking stands cancelled. Your refund (₹699.00 ) will be processed in 7 days.
I immediately tried booking the same hotel room on same date with the cide i had used previously but I was unable to book as the Code was expired now.
In the morning i contacted the Customer care number of OYO and asked that my booking is cancelled without my consent and so i have booked it again with Higher prices of ₹2066.00+ OYO coupon(₹733.00). I requested and told them that It was done with your mistake so the full refund of previous cancellation (1240.00) and the difference of New booking price and Previous Booking price i.e. (826 - (minus)Amazon Cashback of ₹124.00)= ₹702.00 rupees should be refunded to my mode of payment. So the total refund has to be 1240+702=₹1942.00 but they just refunded me ₹699.00 as per their cancellation policy.
I request OYO that firstly... these kind of Automatic cancellation should not be done by your side. AND SECONDLY... if it has happed feom Your side..the consumer should not be affected. So please ensure that the full refund of ₹1942 is processed.
Thank you

Dear Sir
I have stayed for 3 days in Oyo flagship 27926 at Noida. By mistake I left my mobile headphone in their but property manager assured me that they will keep the same in reception safely. I send my friend to collect after 2 days post discussion with Oyo manager but he told that headphone is lost. Buy again he assured to to courier the new one but not done then I requested Oyo escalation team then also he assured to do the courier in a week time. Now it's around a month but Oyo manager not denying but not sending and Oyo escalation team replying that issue resolved on my mail and when I called Oyo customer care then verbally they always says ok will escalate to seniors and closing my cases all the time. Sharing booking id's for 3 days- SZWR4275, ENXC4058, QDTN9745

I would like to get my account deleted permanently along with the bookings because i didn't feel it's worth to continue here, i could see no delete option available in both web and app. Kindly delete my account.

I have tried to reach the support and sent my concerns, but i didn;t get any reply back from them.

email: [protected]@gmail.com

Booking ID :- FKVZ9316

Room is too dirty ...Toilate sheet is broken and dirty ...A number of whisky bottle in room and almira. And when I ask Room service Power Cut 11PM to 8 AM and we locked room some one closed door from out side...we call you too many time...but No response...we suffer in 46'C temp without water and electricity even till date. No response from your side. At moring 8 AM when our room gate open we check out ...but till 11 AM my check out not done. I again call you many time andd you say hotel staff is busy they will check out soon...

Booking ID:- AWKV7014

Hotel ask 1000/- even after I pay full payment online on booking time still you say in 5min we will call you back or chaining property ..we wait on respsn 8 30 PM to 11 PM and then we pay hotel 2000/- Extra (with late night check in fee) but your customer support even not a single time call hotel nor change our booking.

I pay you full amount and give me no service no response. Even Every time I call you...you marge my call with another Customer and they use abuse word on me...yes I call you +91-[protected] and from another you use very abused word me.

Dear Sir,
I booked OYO Capital O 35901 Veera's Strand Park Serviced Apartments 4 ROOMS for 1 days, date 7 june 2019 to 8 june 2019 and made online payment of ₹ 11804 including offer.I reached for check in at 8:30 pm on 7 June. They didn't allow to check in and force me for new Booking if i need to check in. till i have not get refund and OYO have not pic the my phone.

My booking ID is POXL0496 and VIRT0973

Name: Sudhansu Sekhar
Booking Number: [protected]
Booking ID: URWP4176
Case ID: 16363266

Although I have paid my amount and confirmed my booking.My booking has been cancelled from OYO side itself, and now they are telling to book another hotel with another price.
Why should I pay more ?
I want don't want any other hotel, I want the same hotel with same price. I don't want my refund.

Hey. My Oyo Booking ID : BIN07403. The booking has been made in Kodaikanal Gurupriya hotel for 3 nights (13- june to 16-june). With no prior intimation the booking has been cancelled by oyo. I have booked my travel flight tickets and made sight seeing arrangements based on this booking. Its extremely unfair and unprofessional from oyo to cancel the booking with less than few days remaining. Providing refund is of no use, my trip is well planned based on booking. Please arrange alternative place for stay that would be helpful.

Thanks,
Manoj

I booked 2 room in rishikesh at Yaduvanshi shiva hotel via oyo app and done with my pre payment for that particular hotel before 3days to check in but as a reached i was asked to pay double amount and denied by the owner to check in. He was abusing on phone call and was not answering my phone call. He was very arrogant as he don't have amy etiquettes how to treat girls on phone.
My experience was very bad cause i didn't find any other hotel at that location and oyo didn't shift me in any other hotel.
My booking id is YUQZ0816

I booked a room in hotel Ritz lonavala for 2 nights, 9 June to 11 June for rupees 3330. But today, I got a message that my booking has been cancelled for no specific reason and when I tried to re-book the same room, the price has now hiked up to 18000 rupees, which is unaffordable for me. I booked everything from train to bus and planned my whole trip according to my stay at that specific hotel but as now the hotel has been cancelled for no reason, I can't afford to loose that money too. Please OYO rooms, act on it.

My cancelled booking ID is: POGH0521

Thank you and I hope for your immediate reply.

Worst experience ever with any online site
No proper attention to my complaint. Calls put on hold for a very long time and then disconnecting without any updates

Cancelling my bookings on same day in midnight!!! How do you expect me to handle this?
This has caused such a great trouble to me.. I'll make sure i restrict people to use your site for any bookings
After the whole trip was final you are cancelling it at 12:30 am..the time where almost every person is asleep

Oyo giving such trouble to me will be really dangerous to your goodwill
I'll make sure to give reviews.. tweets and many more things to damage your goodwill

I booked oyo 26863 raj villa Jaipur for 4 days, date 7june 2019 to 11june 2019 and made online payment of 3000₹ including offer.
I reached for check in at 11:30pm on 7june. They didn't allow to check in and force me to pay extra 1000/day if i need to check in .
They didn't even cancel my booking and saying you will get refund and have to stay for all 4 day. I had no other option to go anywhere.so stayed .
In addition to this, they didn't give pay slip of extra paid at time of check-in .so i asked him to give in written. And i took photos while writing of receiptnist.
Now I'm paying extra for stay even i made online payment already.

Apart from this there is wi-fi service was given when i booked but not provided.
It is wrost experience i ever had.

I booked a room in Oyo Hotel Avista Vadodara through MMT on 6th June 2019. The booking was for 7th June and check out on 8th June. I reached Hotel Avista at 10.45pm approximately. The hotel manager informed me that Oyo has done an over booking and there is no room available. Hence I called oyo customer care and somesh from the senior team made an arrangement for me at Oyo Hotel Panchsheel Vadodara. I reached the 2nd hotel around 11.40pm. And please note that I was driving down to Vadodara from Udaipur with my wife and 1 year old daughter. After reaching Hotel Panchsheel they took my details and gave me room no 406. After i reached the room I saw that the room was very shabby. Also the toilet was dirty and the room had a weird smell. I have stayed in hotel avista on 27th May 2019 so I knew that the room of panchsheel was no where in par with hotel avista. So i immediately informed the senior Mr Bharat of hotel panchsheel that i can't stay in that room because it's not hygienic and that i am leaving. Mr Bharat informed me that they do not have any other room so I handed over the room key to him and left the hotel. I called Oyo immediately however everytime I called oyo the executive would tell me that they will transfer my call to the senior and put me on hold. After 15 16 calls I finally was able to talk to Bunty Kumar. Bunty Kumar spoke to the staff of panchsheel and informed me that i left the room without informing anyone. I asked Bunty to get Mr Bharat from hotel panchsheel on conference and i will speak to him because I had informed him about my concern regarding the room and had handed over the keys to him before leaving. But Bunty wasn't ready to get him on a conference call and kept saying that i left without informing anyone at the hotel. Bunty was biase throughout the call and was favouring the hotel staff. He was concerned about the customer at all. It's quite evident why Bunty wasn't ready to get Mr Bharat on the conference. Oyo is looting it's customers. I wasted my money, time and energy in calling oyo with an expectation of resolving my issue. I was on the streets of Vadodara for 2.5hours in the night with my wife and 1 year old daughter. Oyo sucks, bloody liars.

Hello sir/ma'am,

I booked a room in hotel Collection O 30013 Seawood Juhu, Mumbai for 3 nights, 13 June to 16 June for rupees 9000. But today, I got a message that my booking has been cancelled for no specific reason and when I tried to re-book the same room, the price has now hiked up to 18000 rupees, which is unaffordable for me. I booked everything from train to bus and planned my whole trip according to my stay at that specific hotel but as now the hotel has been cancelled for no reason, I can't afford to loose that money too. Please OYO rooms, act on it.

My cancelled booking ID is: ISAT1268

Thank you and I hope for your immediate reply.

Totally fraud company, no level of authentication of service .a person is left on road if you believe in its services .booked a room through Oyo and confirmed on Oyo and even received message on Oyo but when talked to hotel representative they totally denied any booking through Oyo and no help even from Oyo sides .Even no other hotel booked through Oyo on this behalf .