OYO Rooms Complaints & Reviews

Hi,

I had done a booking with oyo with booking i’d : uvnw8750. I had booked hotel richwin in kodaikanal near the lake, since the travellers are elderly couple who will not be able to walk much (I was very specific about the location). Oyo has changed the hotel to tranquil which is 4-5 kms away from the current location. Please provide me a hotel within one km radius of the current booked hotel

The worst OYO experience of my life. One of the filthiest rooms you'll find in an oyo. My whole stay was a big nightmare. It started with them charging me extra for early check-in even though I tried to explain to them that Oyo had a complimentary check-in policy from 10AM. Coming to the rooms, they are claustrophobic, filthy and probably never vaccumed for a long time. The bedsheet and bathroom were dirty too. But since I was in an urgency I decided to go with it. When I went out and came back, my room had no electricity and I had to wait for around half an hour for someone to come fix it while I sat there sweating like a pig. There was no one available at the reception all that time and I had to contact OYO to resolve the issue, and that too after one executive left after putting me on hold. I decided to give them one last chance even after all this. That's when the Air conditioner started malfunctioning. You can imagine my plight in the middle of Chennai heat. I was really frustrated. I contacted OYO customer care to complain regarding this issue and the absence of staff and share my concern with regard to the early check in. The executive put me on conference call with the property manager who talked very arrogantly and said that it was not his problem if the power was not there and I should adjust. That was the final nail in the coffin for me. I decided to check-out of that place and suddenly the receptionist (who disappeared for a long time) comes with the phone and hands it over to me. It was the guy who checked me in earlier in the morning. He talked in a threatening manner and said that if I complain, the receptionist will be in trouble since he was not present there when I needed him. After a heated conversation, he asked me to do whatever I want after paying the balance due. I contacted oyo again to ask if I paid at the hotel now, will I get a refund later, since I did not even stay there. The executive told me he'll forward me a link in which I can claim refund (which I haven't received yet). I had to pay Rs. 1024/- for nothing. I did not even spend 4 hours at that place. I should have read the reviews beforehand! I'm surprised OYO hasn't taken this place down even after so many negative reviews. Maybe OYO standards have really gone down as they say. I hope this complaint reaches the authorities and the needful action is taken.

I booked Oyo with I'd PMKN8415 and paid 2 days amount RS 2088 and now showing payment pending of RS 6 and Advance Amount of 81414

How advance amount of RS 81414 is showing on 2 days booking?

I am unable to proceed RS 6 payment and because of it booking is showing on hold

No proper support and I am waiting outdoor
last 2 hours after booking of hotels also.

I have booked OYO 13277 Hotel Neelam Palace (Booking IDNH[protected] on 10/may/2019 thru Makemytrip.

As soon as we checked in at 22:00 we came to know that we have been cheated by OYO as OYO has uploaded totally fake picture of hotel & room, Sorry hotel is not the correct word but it's a stinky guest house .

we were tired with travelling and it was too late so we decided to pass the night but it was a horrible experience moreover, at the time of checkout, manager was asking my mobile to put the review from their self but I denied and when I posted the review on MMT site, but OYO has not published it even after complaining them two or three times.

I could not understand why OYO is not published my genuine review, rather they are published fake picture of room and also cheat the people by fake review.

Hotel mgmt is asking guest mobile and put the fake review from their self.

Please take necessary action against this.

Please stay away with this stinky guest house if you would like stay with family.

I have booked OYO 13701 Exotic 3 BHK in Dharmshala (Booking No NVQC6934) for 4 adult and 4 Children on 06 May 2019, just one day before property owner called me and asked 1200 Rs extra illegally hence, I called customer care ( Mr.NAVEEN) and told him to short it out this matter and after one & half hour I got the confirmation from (Surender ) that they have spoken with the owner and matter is shorted out, you can check in and no need to pay anything extra to the owner.

Now, When we checked in on 06/may/2019 around 19:30, again Owner was asking for extra money and not allowed us property and behaved rudely so again I called OYO CC ( Mr.Ashish) and asking for shifting to another property but instead of shifting us OYO Sr. Executive Miss.Shampa Roy told us to book new hotel with same detail .

After travelling from Manali, almost 10 hrs journey we were tired physically and mentally but OYO didn't understand our situation and also not help us for shifting, rather just saying we will refund you booking amount withing 7 to 14 days and spoils our vacation mood.

Since then, daily I am calling OYO for my refund ( Rs.3971) and daily they transfer my call to their senior team to check the status but every time after holding 30 min call got disconnected automatically and it never gone through to their Sr.team.

Please help me to get my refund with compensation for physically mentally harassment for me and my family and also spoiling for our vacation.

Please don't... don't ... don't book this OYO 13701 Exotic 3 BHK in Dharmshala, owner is totally unprofessional and rude so don't spoil you vacation by booking this property and OYO as well . Worsen and unprofessional attitude of OYO customer services.

I had my stay at hotel sun park pondicherry. My stay was very horrible and it was hell.

Ac water flowing in the room and floor was dirty and manager was using bad words and they refused to open the parking gate after 11.00 pm.

Such a horrible stay and money was charged extra and i had to pay 830 rs extra without a reason.

Totally i don't know why i paid the money.

I want oyo to refund all the money i paid because they gave me a horrible stay.

My booking registered number is [protected]

Kindly contact me immediately and solve my issues.

My booking id is nyth8096. Despite the already done online payment via credit card, the hotel didn’t let me check out without cash payment. When i tried to reach the oyo, it was not reachable (Multiple connecting and disconnecting). I was in a hurry, so paid via cash and raised the issue in oyo app. There was no response. On calling different people giving me different informations and asking me to wait for some time. Very unprofessional attitude. I didn’t get my refund yet despite giving them the bills and credit card statements everything. Even the don’t bother to give me a response.

I had my booking on 17th may. There were some age issues, so the hotel manager denied to give the room and your agent asked us to wait for 7-14 days to get the refund. 14 days' limit is over now. Still i don't have received any refund. It's high time. Every time your agent asks me to wait for sometime and then cuts the call. I don't appreciate this behavior and neither i'm going to make any booking using oyo anymore. I'm totally disappointed. This was the first time that i had to face this much difficulty.
My booking id is elpd2681

Hai this is syed abdulrub...
Yesterday am staying in oyo the pando hotel in tada - 524401 andhra pradesh.
Mr, vinay he is the md of the pando hotel he is behavior is very roode and he is speak to velgorr language...
Each everything problem in this hotel am giving the feedback he call to me and talking velgorr language... Who is taking the permission his hotel really really am very unsatisfied in this hotel his service i have recording also he is how to talk with me...
Oyo team please respond my consen am not leaving to him...

We customer id kgel8704, customer name nithyanandam booked room through oyo at kodaikanal 1363 woody. Our check in jun1. We reached the hotel at 11.45 pm on june 1. But the hotel was sealed. We contact woody's hotel manager, they said no rooms available in hotel and they asked us to contact oyo. From jun 1st to till today, we made more number of calls to oyo about complaint and cancellation and we are not getting any response from you. Different customer care people is attending the call, they say will call back but no response. We paid money rs. 2265 through your payment link. So kindly refund the money.

Please reply me about money refund.

We checked in back in mid of march, ever since then this place have been nothing but issues, one of the biggest problem is that there no security in kitchen, every day someone steals our milk, veggies, cold drinks etc when complaint to supervisor, he never responds properly & he only says he can’t do anything about it, if you can’t do anything then why are you the supervisor at all? Then there’s issues with electricity it’s like every other day there’s power cut, there’s issue with light bulbs but no one seems to care or replace them! Half of the things in kitchen are broken or not working properly, but when raised complains they said that it’s only for small things like maggie or tea or coffee, nothing else that’s why they aren’t providing any proper cookware, i asked them the whole point of getting a oyo living was to be able to use a functioning kitchen, but again they just roll their eyes and ignore

I have booked an hotel through oyo with booking i'd nkyf7968 i called and confirmed it with your oyo executive that early check-in is available or not she said early check-in is available by 6 am her name is shivangi believing that i came here morning property is not allowing me to check-in i have to get back to work by 9 am i didn't get proper sleep also. I raised an complaint and your senior person mr. Sudeep chowdry spoke he was rude he said to check-in in another hotel in another location but i said that location is not safe he still insisted me to check in. So you guys from aren't worried about customer safety right i'll definitely escalate this issue legally through advocate. I have been waiting for one hour in road now still searching for an hotel. Second time this is happening to me with oyo if i'm performing well because of lack of sleep will you guys take responsibility if i loose my job. Will you provide money and food to my family. I need an proper explanation for this issue happened before i file complaint i'm informing you guy's.

.My holiday was worst due to Oyo services ..on 7th may-19 I was discussed with more than 5 associates and give you more than 2-3 hours. All call detail I have. but till date 03/06/2019 no resolution comes from Oyo.

My Booking ID was ADSY8057, that was Booking of 2 rooms 5 gust for two-night Total Amount Due is 6197,
I reached to the hotel but not received any confirmation to the hotel for booking.
I was using One room at one night (5 people in one room) they are not able to arrenge another hotel, As per conversation with Oyo staff, he said that you can be paid 1 night 2 room paid at that was 2821/- at the property.

Than OYO will waiver one room Amount-1410/- to my account.
Again and again, Oyo customer care makes me fool. they are holding my call and disconnected after 20 -30 min.

Regards.
Sanket Shukla

Recently i booked the Room for 1 and 2 june in rishiskesh but in morining when i called to hotel they are denied the booking and ask me to call oyo but when i called the oyo, oyo every time put my CALL ON hold arroun 30 to 45 minutes, and every person saye i will call you in 2 minutes and 3 minutes and no call me back, and also not refund my payment, after that when i was triyng to cancel my booking from app then they charged cancelllation charge 1777 ruppee,
full i call them but no one resopse . very worst and poor serivce, and today i got the feed back call from oyo side, she said sir how was the hotel sevice,
what is the ### is this ..

I stayed in oyo home stay 18328 Green view studio from 31st May 2019 to 2nd june 2019 with my wife.I booked the said homestay through makemytrip.Since it is a homestay I called oyo customer care several times on 30th may to know the procedure regarding self check in.But no information regarding the procedure to send id proof or payment link was given to me.I was also told by one customer care agent that Oyo team will be there to help me for checking in.I reached there at 11 am but no one was there from oyo.I had to call oyo customer care like 10 times to check in but nobody were able to help me.Then some guy working at the property gave me contact details of oyo captain who reached there within 15 minutes and helped me to check in.If the oyo customer care had informed me about the procedures on 30th may, I wouldn't have to stand with my wife for 40 minutes outside the property.The bathroom was not clean and the AC Remote not working.Also no toiletries were provides except towels.on 31st eve I forgot my room key inside the room and informed the same to oyo team immediately. The oyo team could not found the duplicate key and in the night tney found out that the duplicate key is with the property manager.we had to spend the night in another room without our belongings.I specifically requested the oyo team to get the duplicate key in the early morning as I have my things inside the room.But nobody came from oyo in the morning to give me a duplicate key inspite of calling them in the morning.I had had to personally approach the property manager to get the duplicate key.This is the worst experience by me from a reputed hotel booking company.

Dear OYO Team,

I have booked room via ID number as captioned in subject line and i have done payment also. (refer as enclosed)

Now the Problem is that the Hotel Lake & wood is denying the confirmation while according to OYO status/customer care is confirmed.

Detail as below:

Booking ID- JTIH8197
Date of booking[protected]-2019

and one more thing i got to know while i talked to Hotel representative that OYO is not making any payment to me that is why i am not taking any booking from OYO.

Kindly resolve the issue at earliest.

Thanks!

With Best Regards
Manoj Kumar (Advocate)
[protected]

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my employer m/s. Asian paints ltd, 86a haute street building, topsia road, seal lane kokata 700 046 having gstin :19aaaca3622k1zs.

Booking id: tpay6235
Oyo 16010 the stay,
Amount:4800
Bill dated:25th may 19

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no and gst amount deducted. Oyo is only providing me the payment receipt, which is of no use to me, and firm where i am working is not accepting my claim since the same cannot be used for taking gst credit.

I have called them for many times but in vain, they are again sending that invoice in which only amount is mentioned.

There is no proper response from oyo rooms customer care.

Date:- 01/06/2019

Sub:- complain for missing out to golden ring with jems (Jewellery).
Sir,
With reference to above we are 13 members stand at hotel kodai mist on 01/06/2019, saturday.
By my mistake i put my ring below pillow, and in morning i leave my room and ring is forgotten at room no. 57 ground floor. (Two double bed room)
We have asked to manager of kodai mist hotel, but we got very poor response.
Please look in to matter from your side & help us.
Thanking you,
Yours faithfully
Vikrambhai patel
(M. No. [protected])

I stay in hotel on 1jun 2019. The hotel was very bad hotel staff where threaten me and said you have to give me 1000 extra after paying total amount of room when i ask why i have to pay they said these are extra charges when i refuse them to pay then one of the staff member start abusing and forcefully taken my cell phone and give 5rating to itself and then they said give money otherwise you will not able to go out then i have to pay and i have complain multiple time in oyo but no response kindly help me out
Hotel name-oyo12677 vinayak royal palace c block 165 sec 71 noida

I had made a booking for 01.06.2019 to 02.06.2019 in oyo 3436 kolkata for 2 of my guests. 1 being my mother and other my sister. Since the hotel policies showed a last check in time of 11 p. M., therefore before making the booking i had made a call to the oyo customer care to confirm that the guests may be late in reaching because of train delay. After confirming from the hotel manager, the oyo executive confirmed me that the hotel would allow checkin upto 1 a. M. Only after that i made a booking in that hotel. Once the 2 ladies guests reached the hotel at around 11.15 p. M. They were denied entry to the hotel. On continuous requests by the guests, the hotel owner, mr. N. Ramachandran (This is the name he told me), allowed them to enter the hotel but denied to give a room. He was drunk and had shown very bad behavior. He shouted and aid he wont give a room. On me calling to know the status from him, he shouted at me over the phone. He boasted about being the owner and cannot accept anyone questioning him. He even said oyo is a bad company go and complain about me, i dont care.

Is this the behavior of a oyo hotel owner. I have stayed in oyo rooms earlier also but have never faced such issues. All hotel services were very good except this one. Furthermore, i had applied several offers on my bookings as given by oyo and finally had to pay an amount of rs. 618. But, on giving the room to my guests the owner asker for more than rs. 1000. Why was this? Therefore, i opted to pay online the amount which i had booked. So i called oyo support to help me out but then they said that i do not have to pay anything since the outstanding shown was rs. 0. The hotel people did not even give basic amenities to the guests. They did not provide the keys of the room nor did they provide water. They were not willing to give the room keys to the guests at all.

I had raised the issue on calls several times. The same can be checked from your call records.

Now the hotel people are continuously calling up my mother and harrasing her. They are even threatening her that she has damaged the property and they will file a police complain about it.

She was not there for even 12 hours. She faced rude behaviour of the owner. She is almost 60 years old. This was a very bad experience with this oyo hotel. Please look into the matter and escalate the issue further. This is not expected out of oyo. This hotel owner is bringing down the name of the company.