OYO Rooms Complaints & Reviews

I booked a room in Munnar Days(OYO 28416) hotel in Munnar where I also did prepayment. I did the booking on 28 May 2019 for 8 June 2019 to 9 June 2019. Booking ID is OUKX6301 and did payment of Rs.2974 for this.

Once we reached the hotel on June 9, 2019, hotel guys informed us that there are no rooms were available and all was sold out. But we told the guy that we have already confirmed and completed payment via OYO. But the hotel guys informed that OYO has not confirmed booking within them. Hotel guys asked to checked with OYO on this.

We called OYO and there customer service was not proper and they were not listening to the correct concern I had. They suggested to book another hotel under them, but we already came across other customers who came another hotel booked with OYO with same situation and they were not given room. So we checked with OYO if refund can be done. And they are denying it

Please help in solving this issue

We checked in hotel on 30.4 and checked out 6.5.2019 in above hotel. The geezer in the room was not working and was not repaired although told many times. As geezer not working we asked for hot water which we get just 2 or 3 mugs after waiting for an hour. Rooms not cleaned daily.. bed sheets were very dirty.. and if we ask for changing bed sheets again old used bed sheet was given. We paid for thee person, when asked for extra mattress and bedsheets and pillow, they hardly give. Only on first day they gave .. again there was fany at cuttack but we were not so brothers for fany but hotel staff and there behavior..

I had the worst experience with the oyo kochar plaza, they were asking for extra cash at the time of check in, the reception employee was so rude and not helpful at all. They even took our phone and gave themselves the review which i was supposed to do
The whole stay was a torture as the room was not even clean
Please do take action against the property as they have put me into hell for a whole day.
As being a customer i had to face so many problems just because of the property of oyo 6467 kochar plaza.

Dear sir, yesterday I booked a hotel through OYO in Kohinoor International Lodge kolkata, my booking ID is IQKT3974.. The charge of hotel was 430₹ for 3bed room, but the hotel person charging 1200₹ for the same room, and when I asked why you r charging more then the manager said they don't care about OYO, i[censored] wanna take room or not its ur wish.. Now tell me this s a joke or what.. Are u guys serious about your business, thnk god I hv the extra money, otherwise I need to sleep at footpath.. Now I will do FIR on you people.. And I will go to consumer forum.. Or you have to take series action regarding this and back my money... Don't take it lightly to general people..

I had booked a room in OYO 958, Hotel Greenwood INN, Madiwala, Bangalore on 6/1/19 for my cousins(3 persons, My sister, her husband and daughter who were going to take admission in Christ University Bangalore) woith booking ID BQCJ5478. The checkin date was 7/6/19.As per the message received from OYO, an amount of Rs.904/ has been paid by me on the booking date itself within 3 hours of receipt of the message and I received a message from OYO stating that my booking is confirmed around 1.40 pm on 6/6/19 itself. But when they reached the hotel on 7/6/19, the hotel authorities denied room saying that there is no booking done in that booking ID and asked to contact OYO. I contacted OYO customer care representative to solve the issue. He agreed that it was a confirmed booking and asked to cancel booking if the hotel authorities are not providing room and assured that the amount will be credited to my account. But while cancelling the booking, it seems that an amount of Rs.999/- will be deducted from payment. Without getting the room the travellors encountered a lot of trouble. and OYO is penalized us by deducting cancellation charge. Hence I would like to get back the amount remitted alongwith the compensation for all kind of losses and troubles occurred

Dear Sir,
While creating a booking via the OYO Rooms App, the price to be paid for the booking was displayed Rs 1211 throughout the process. But as soon as I made the payment through my Debit Card, the amount deducted was Rs 1632 without any previous information about the increased amount.

I kindly request you to do the needful.

Details of the booking are as follows:
Booking ID : FDXR2194
Hotel: OYO 9046, Hotel Metro Star, Jasola, New Delhi

Yours faithfully,
Tahsin Ahmad.

Firstly, the service was so bogus as they didn’t entertain customers gently. They acted as goons at the property. Behaviour was so rude and the person at the reception had asked me to go login a complaint against me doesn’t matter as nothing going to be happened.
I was talking softly but he was replying me with so loud and scream tone.
I checked out hotel just right after a couple of hours as room was extremely exhausted and power issue was there late at night.
I called reception to get it fixed, but they said that we’re not supposed to do anything at the moment as power cut here is a very common issue.
They hadn’t been polite to my wife either.
Does this kind of behaviour is tolerable?
I won’t go silent, will escalate this issue to the next level if my query doesn’t get sorted out.
Overall, it was actually a pathetic experience i had till date.

I had booked a room in OYO 958, Greenwood Inn, Madiwala, Bangalore on 6/1/19 for my cousins(3 persons, Sister, her husband and daughter who is going to attend admission in Christ University Bangalore) with booking ID BQCJ5478The Checkin date was 7/6/19. As per the message received from OYO, Rs. 904/- has been paid on the date of booking itself within 2 hours of the receipt of the message from OYO and I received a message from them that my booking is confirmed on 6/6/19 around 1.40 pm But when they reached the hotel on 7/6/19, the hotel authorities denied room saying that there is no booking done in that booking ID and asked to contact OYO. I contacted OYO customer care representatives to solve the issue.He agreed that it is a confirmed booking and asked to cancel booking, if the hotel authorities are not providing room and assured that the amount will be credited to my account. But while cancelling it seems that an amount of Rs. 999/- will be deducted from payment. Without getting a room the travellers encountered a lot trouble. And again OYO has penalized us by deducting cancellation charge. Hence I would like to get back the amount remitted alongwith the compensation for all kind of losses and troubles occured to us

Hi, I stayed in hotel booked via booking.com where that was the shady hotel i have ever stayed though i booked a premium room. I sent review posted on their app and then have been calling and chasing for invoice for GST which i have not received till date. I wasnt able to claim in my office due to non submission of invoice and follow up email (Below thread).
Request you to please help me with this.

Below is follow up mails/escalations
[protected][protected][protected][protected][protected]
On Mon, Jun 3, 2019 at 9:19 AM varun kapoor wrote:
Hi Garima

It's been 10 days, no response!
Can you reply? is this the way you guys deal with your escalations? Pathetic service from oyo which was never expected and it is been 3 months i have been chasing but no response.

On Thu, May 30, 2019 at 3:39 PM varun kapoor wrote:
No response. Guys please update.

On Wed, May 29, 2019 at 5:31 PM varun kapoor wrote:
Hi Team

It's been 4 days i still have not received any mail. can you please share asap

On Mon, May 27, 2019 at 11:34 AM varun kapoor wrote:
Hi Saddam

Awaiting response! Kindly call asap.

On Sat, May 25, 2019 at 8:54 AM varun kapoor wrote:
Hi Saddam
Thanks for all your efforts! Please find below company name & GST. Let me know if you need anything else

GST-27AARCS5369N1ZA
Name-SPLASH FASHIONS INDIA PVT.LTD.

Do let me know when can I get the bill.
Thanks

On Fri 24 May, 2019, 15:04 Saddam_48424 _TM

I booked room in Darjeeling for two days.hotel norling Darjeeling Zakir Hussain road. 8/6/19 to 10/6/19.on the day of my check in that is 8/6/19 at 1;15pm, I call the hotel reception..the hotel reception denied for the availability of room and misbehaved.somehow I managed for the another hotel.and continuously trying to call OYO customer care..but still unable to contact.what about my payment and inconveniences.

I have booked room by online oyo room but property owner denied for check in to hotel after many time calling on no ‭+[protected]‬ but they are forwarded my call to senior person but last 15 call time they are not senior person do noy picking my phone and automatically cut
banwari sharma
[protected]

booking id is. Sort6829

I booked a hotel in Manali for June 17-June 20 on June 4.
OYO 14171 was the property code. booking ID-
KLRY6743

Yesterday I got a message that Oyo has cancelled my booking.
After talking to the customer care executive I get to know that according to them property is not associated to Oyo and the booking therefore stands cancelled.

Like seriously ? After making all arrangements and planning and bearing the costs I get to know that the property isn't associated with oyo.
The property is still available for booking but at a higher price now.
It's not acceptable at your end to fool the customers like this just to earn a little more money at the cost of permanently loosing many customers like me.
I need a solution for this, elsr you loose a customer for sure.

I booked a deluxe room . booking id is ZRUW3180 which costs me ₹1306, and messages were coming like "your Oyo booking has been confirmed". But when I reached hotel, The hotel receptionist told me there is no deluxe room vacant in this hotel, only suite rooms are available which will cost you ₹2587. Kindly contact Oyo.
So I called Oyo for assistance . I have made 4 calls to customer care but no solution has been provided by customer service.. even they cut my call everytime . So I was forced to take higher price room.
Which I felt that Oyo has some looting scheme . Kindly process my request. I am uninstalling this oyo ( looting) app.

Date: 8.6.19
Subject: Booking ID-CFAZ8579 at OYO 10692 Hotel

Dear Sir,

On 18/4/19 I had booked the room for Shimla with booking ID CFAZ8579 at OYO 10692 for 21/4/19.
I have reached at above said hotel on 21/4/19 at approx. 7.30 AM. As I entered the reception I have notice the condition of reception which was very bad hence I requested hotel manager to show me the room. He shown the room to me and I have noticed that the room bed, furniture, electrical fitting, towels are not in good shape and not worth for living for my family.
I have asked the hotel manager for another room but he denied. Than I have asked for cancellation charges and he told me there is no cancellation charges. I have cheeked on whatsapp and found cancellation is free. Hence as I have touch the cancellation line cancellation has done and a message on whatsapp come that your booking has cancelled. Screen shot has enclosed for your reference. I have not received any call or message for cancellation charges. Hence I left the hotel for another hotel.
I have got the hotel after 3 hrs of rigorous walk but It was again compromising because of Sunday and all hotels were booked.
When I have asked for refund they have offered only 50% of my spent amount Rs. 2631/-. I passed through lot of harassment & get tired because of OYO. You can imagine to walk for 3 hrs in Shimla is a tedious job.
Hence I have lodged a complained No. 1306816 dated 9/5/19 on National Consumer Help line for refund of full amount and send e-mail & Speed post to OYO as per their guide line. But OYO has not responded till date.

Regards
Sushil Kumar Goel
[protected], [protected]

Dear Sir/Madam,

I have stayed in OYO 18573 Smg George on 03/06/ 2019.
Water was not available all day in the hotel, also the AC was not properly working.
I rated the hotel accordingly, the manager of the hotel called me to ask that why i rated the hotel so low, and then he threatened me to not book is hotel again.

My booking ID was ISUV0936

Had booked an OYO through the app, it was a pre-paid booking. On the day of check-in, the hotel called and told there are no rooms available. The booking was then shifted to another place by OYO customer support and I had to pay at the second hotel as well. have been trying to reach oyo for refund on the earler booking but there is no confirmation. the request has been logged in under case id 16330359, but nobody from oyo has called to confirm the refund. Booking ID- MXZW5724

The hotel which we booked was at a different location from what was mentioned on oyo site.
Booking ID VMZI2695, and escalation ID 16177362.
They mentioned that booking was cancelled but nobody sharing the refund status and wasting a lot of time keeping on hold and nobody is taking it up.
Please provide a resolution ASAP

Aakanksha Taneja
[protected]

Yesterday we booked a room at silver key hotel, we had to shift our room 3 times. First time there was only hot water in our room and then alloted new room to us. In second room also there was same issue and we waited till late night and finally we got another room at 1 am. Again morning when we tried to lock the room, the lock was not working. Actually we wanted to extend our booking but if this is the condition we can expect only worse things from them.

I have booked a room in OYO on 23.05.2019 and paid Rs.1760. Due to my change in plan i have cancelled the room on the same day within 1 hour. A message has been received from your CC service on the same day 23.05.2019 at 1.37 pm. Still now i didnt receive the refund amount
Can you please check out this issue and help me to get refund.

Booking Id: XRTM4981

I have booked 6 hotels on OYO app from 21-27 june from my oyo id, but yesterday i received a message that all of your booking have been cancelled.
i have tried to contact with their customer care executive but all in vain.
i have all the proofs of my bookings
i request you to solve the issue otherwise i have to approach consumer court to get justice
Arvind goyal
[protected]