OYO Rooms Complaints & Reviews

Oyo rooms does not maintain on maintaining the secrecy of the guests
The customer care or the booking people are providing all the information if anyone wants to check about the stay of any third person
Kindly see that any bookings of any individual should not b revealed unless that person tells the booking code
Good hotels don’t tell any information regarding d bookings
I hope oyo also maintains that

I have booked this property on 1 June 19 as per the pics of property showing in your aap but it's totally different from the pics. Staff was misbehave with my family. I have called many times to oyo Capitan and your call centre and no one response from your side. It's highly unacceptable from your side. After lost of call finally I m check in this property because I have no choice. Staff of this hotel is worst. Flush was not working. No cleaning of room, no way to talk to people. My sister son was shouting little bit and I received a call from reception that If any one shout I will kick of from the hotel.
I need solution in next 1 hr on urgent basis.

I booked a room on the oyo app for 2434 sw loop 410 location. There was a confirmation given. Mr. And mrs. Pradip bhakta said the check in time was 3 despite the confirmation showing 12. Further more they said they were going to rent me the room because the room is too cheap since i had booked it on the app. My card already shows the charge. He insists he has no responsibility over whether or not the app shows his location as being available to book, how much money it says it is on the app or what the check time is indicated on the app. He also became very aggressive and started calling me stupid for thinking i could get a room for the price on the oyo app.

I had booked a room for Chickmagalur during April, through OYO app. Later I had to cancel it. They said they would refund the amount. But till date no refund has been processed. When I call the customer service they say they will transfer the call to higher up and they just hang up. When I ping, they reply in a standard manner that it will be refunded in 7 - 14 days. More than 6000Rs has to be refunded. I think I have been duped.

I booked vijetha hotel in srikakulam on 2nd and 3rd on 2019 in oyo in suite room category i have paid the total amount through online but they charged extra 2000rs on the checkout day..i want this money back...and suite room was dirty and the staff was rude they charged me 2000 extra i want this money back.The room was dirty and the bathtub..fridge and telephone was not working and ac water leaking from roof...this is worst experience in srikakulam.please resolve my issue as early as possible

My booking id is ntlm7184 and my fraind whose name is naveen is stay in 26640 hotel kurnak green bhopal and when i book hotel in my app there is 0 rupees paybel in hotel because i have oyo cash/rupees which is 100% redemeble but in hotel cash counter i have paid 1062 rupees which is not fare and peybale and i call oyo cst 150 times but my problem is not resolved cst care aggent said to me that technical teem will contect you within 15minits but there is 4 day go no call i got and not resolve my problem

We actually booked the oyo hotel room for 3 nights a month ago and when we reached the hotel they said that they are no more tied up with oyo anymore
Booking is done in manali from delhi
Most importantly they when actually caught they put the phone call on hold
They have taken the whole amount from us online and then they backed out
This kind of fraud they are doing which was not expected
And i want to file a case against them
Strictly and strict actions should be taken
This is ridiculous.

I stayed in oyo living, 5th cross, 4th main road, hebbal bengaluru from 22/11/18 to 30/4/19 with one month notice period, because of my work nature had to vacate on 27/4/19. I have sent mail with bank details to living. Escalations along with vacating details. You have rented the place from 1/5/19. I have not received any acknowledgement or refund. I have tried calling customer care number of times but no response, keep delaying and putting the call on hold and disconnecting later on.

While i was on vaction i booked the hotel taktse continental and spa on 18th may 2019, i booked the hotel online by doing the full payment trasaction of rs 2250 after that when i reached the hotel i was told that there has been overbooking done by oyo and no rooms were available. After a word with the oyo representative he said they have initiated the refund. Till date 5/6/2019 no refunds are credited in my account, when tried to contact the oyo their executives are fooling me by saying their higher associate team will be contacting me within an hour from 462019 i have the call records which can claim about this. After that whenever i tried to talk to a superior my call was disconnected.

I had made booking at hotel swagat, somnath. The hotel provides complimentary breakfast. But during the booking through oyorooms, they didn't include breakfast in the package.
When i contacted oyorooms, they say you had not opted for breakfast. How come complimentary breakfast has to be opted? It has to be a free breakfast. Infact there was no such choice during the booking.
So my complaint is why was i denied the complimentary breakfast.
I requested oyorooms for resolution but they are not showing any desire to resolve the matter.

I booked hotel in jhansi (U. P, india) and faced very bad hotel and hotel staff. Complained many time to oyo but no satisfactory response. I even spent lot of time to connect oyo, they put call on hold and enjoy among staffs.
Hotel staffs are threatening to customer not to complaint.
Hotel staff says, you will not get any refund if you cancel the booking
Finally i checked out the hotel by doing all the formalities properly but still after a day also, it shows checked in to same worst hotel.

I made a booking from oyo to one of the hotel at patnitop from delhi, to my utter shock they made a booking to a hotel which was under construction, i got to know about it when i reached at the hotel, i kept calling oyo customer care, but they miserably failed to provide me alternative accommodation.. We were on roads for hours and running from here to there to get some arrangements done. No help was provided by them. They cheated us...in order to obtain advance money they just randomly booked any hotel. We faced lot of trouble, harassments and mental pain and agony because of oyo company. And they are not even sorry for their negligent services. Strict action must be taken against them

We checked in the hotel surya palace at 10:30 but when we asked them for food they said no. Then we went to the reception one employee was drunk and trying to get their hands on me. They abused us very wrong, thats why we also argued with them. Then we came to room and there was no cable tv available, no wifi available as said and shown before.
This is very disrespectful to me so i request you to take some actions on them.

Booking id zhbp3691, for 2 classic (2x) rooms at oyo 15011 new blue homes for full payment of rs 1474 has already been paid. However on arrival on 02.06.2019 12 pm the hotel manager charged extra rs 400. The manager was not at all friendly and took extra rs400/-. Please conduct an enquiry for the inconvenience caused and refund the extra money that has been charged else we will file consumer case against you.

Hi,

I had done a booking with oyo with booking i’d : uvnw8750. I had booked hotel richwin in kodaikanal near the lake, since the travellers are elderly couple who will not be able to walk much (I was very specific about the location). Oyo has changed the hotel to tranquil which is 4-5 kms away from the current location. Please provide me a hotel within one km radius of the current booked hotel

The worst OYO experience of my life. One of the filthiest rooms you'll find in an oyo. My whole stay was a big nightmare. It started with them charging me extra for early check-in even though I tried to explain to them that Oyo had a complimentary check-in policy from 10AM. Coming to the rooms, they are claustrophobic, filthy and probably never vaccumed for a long time. The bedsheet and bathroom were dirty too. But since I was in an urgency I decided to go with it. When I went out and came back, my room had no electricity and I had to wait for around half an hour for someone to come fix it while I sat there sweating like a pig. There was no one available at the reception all that time and I had to contact OYO to resolve the issue, and that too after one executive left after putting me on hold. I decided to give them one last chance even after all this. That's when the Air conditioner started malfunctioning. You can imagine my plight in the middle of Chennai heat. I was really frustrated. I contacted OYO customer care to complain regarding this issue and the absence of staff and share my concern with regard to the early check in. The executive put me on conference call with the property manager who talked very arrogantly and said that it was not his problem if the power was not there and I should adjust. That was the final nail in the coffin for me. I decided to check-out of that place and suddenly the receptionist (who disappeared for a long time) comes with the phone and hands it over to me. It was the guy who checked me in earlier in the morning. He talked in a threatening manner and said that if I complain, the receptionist will be in trouble since he was not present there when I needed him. After a heated conversation, he asked me to do whatever I want after paying the balance due. I contacted oyo again to ask if I paid at the hotel now, will I get a refund later, since I did not even stay there. The executive told me he'll forward me a link in which I can claim refund (which I haven't received yet). I had to pay Rs. 1024/- for nothing. I did not even spend 4 hours at that place. I should have read the reviews beforehand! I'm surprised OYO hasn't taken this place down even after so many negative reviews. Maybe OYO standards have really gone down as they say. I hope this complaint reaches the authorities and the needful action is taken.

I booked Oyo with I'd PMKN8415 and paid 2 days amount RS 2088 and now showing payment pending of RS 6 and Advance Amount of 81414

How advance amount of RS 81414 is showing on 2 days booking?

I am unable to proceed RS 6 payment and because of it booking is showing on hold

No proper support and I am waiting outdoor
last 2 hours after booking of hotels also.

I have booked OYO 13277 Hotel Neelam Palace (Booking IDNH[protected] on 10/may/2019 thru Makemytrip.

As soon as we checked in at 22:00 we came to know that we have been cheated by OYO as OYO has uploaded totally fake picture of hotel & room, Sorry hotel is not the correct word but it's a stinky guest house .

we were tired with travelling and it was too late so we decided to pass the night but it was a horrible experience moreover, at the time of checkout, manager was asking my mobile to put the review from their self but I denied and when I posted the review on MMT site, but OYO has not published it even after complaining them two or three times.

I could not understand why OYO is not published my genuine review, rather they are published fake picture of room and also cheat the people by fake review.

Hotel mgmt is asking guest mobile and put the fake review from their self.

Please take necessary action against this.

Please stay away with this stinky guest house if you would like stay with family.

I have booked OYO 13701 Exotic 3 BHK in Dharmshala (Booking No NVQC6934) for 4 adult and 4 Children on 06 May 2019, just one day before property owner called me and asked 1200 Rs extra illegally hence, I called customer care ( Mr.NAVEEN) and told him to short it out this matter and after one & half hour I got the confirmation from (Surender ) that they have spoken with the owner and matter is shorted out, you can check in and no need to pay anything extra to the owner.

Now, When we checked in on 06/may/2019 around 19:30, again Owner was asking for extra money and not allowed us property and behaved rudely so again I called OYO CC ( Mr.Ashish) and asking for shifting to another property but instead of shifting us OYO Sr. Executive Miss.Shampa Roy told us to book new hotel with same detail .

After travelling from Manali, almost 10 hrs journey we were tired physically and mentally but OYO didn't understand our situation and also not help us for shifting, rather just saying we will refund you booking amount withing 7 to 14 days and spoils our vacation mood.

Since then, daily I am calling OYO for my refund ( Rs.3971) and daily they transfer my call to their senior team to check the status but every time after holding 30 min call got disconnected automatically and it never gone through to their Sr.team.

Please help me to get my refund with compensation for physically mentally harassment for me and my family and also spoiling for our vacation.

Please don't... don't ... don't book this OYO 13701 Exotic 3 BHK in Dharmshala, owner is totally unprofessional and rude so don't spoil you vacation by booking this property and OYO as well . Worsen and unprofessional attitude of OYO customer services.

I had my stay at hotel sun park pondicherry. My stay was very horrible and it was hell.

Ac water flowing in the room and floor was dirty and manager was using bad words and they refused to open the parking gate after 11.00 pm.

Such a horrible stay and money was charged extra and i had to pay 830 rs extra without a reason.

Totally i don't know why i paid the money.

I want oyo to refund all the money i paid because they gave me a horrible stay.

My booking registered number is [protected]

Kindly contact me immediately and solve my issues.