OYO Rooms Complaints & Reviews

Hii,
It all about your customer care executive. They are very unprofessional and with less knowledge. I have stayed in your hotel metro star, karolbagh, delhi and room service is very poor. AC is not working, TV is not working, Shower is not working. What the hell is going. I am calling to hotel staff but they did not respond. One sentence, what the ###. Very dissapointed. I will never suggest to anyone for booking in oyo.

I had booked OYO 24799 Redlas Inn, Hyderabad from June 01 to June 04, 2019.
I had paid Rs. 4819 advance payment for the same. When I reached the hotel I came to know that OYO's tie up with that hotel has ended a month ago and my booking was not confirmed with the hotel. Since then I have been calling OYO Assist several times to claim for the refund but I have not got any respond. Every time I have to wait for the call to get connected, once it gets connected, their representative listens to my complaint and then tells me that he/she is transferring the call to next/higher department or authority and then again the waiting tune and nothing happens. The call is automatically cut from their side. Last two times while transferring my call to higher authority the call was merged to some different complaint call. 2-3 times I have also been told that I will get a callback from your side within 24 hrs but that also did not happen. Last time I called they made me wait for 30minutes and then also no response, the call was automatically cut from them.

I have booked two rooms(double) in guardian guest house, Shillong. But the rooms were not ready at our arrival. Check in time was 12 pm, but we checked in at 8 pm. Still they didnot make the rooms ready. The rooms were filled with cigarette smoke and stinking. No room service. Staffs complained that they dont get salary, so they dont work. But, we are paying for our stay. No response at room service. Phone keeps ringing, no one receives. No drinking water at hotel. No hot water in one room. I expect my money refund from oyo.

We use oyo's Banglore Mysore coorg ooty package 24/5/19to 30/5/19 package id HQBX2073 for 4 person but in ooty & mysore miss Chaya Kumari booked for 3 person so that my all family (4 person) not check in hotel sunshine grand for one and half hours so we paid extra 2000 rupees against room. I am complaint to oyo helpline & chhaya Kumari but nobody help to me. Chhaya Kumari not attend my call. After next evening at 8.00pm same thing happened in Mysore hotel Anurag Inn, next day l am complain to oyo mysore office team HR manager Mr. Pankaj, he assured to me to refund my money which was paid extra money except my package within 7days & not repeat the hotel's issue which happens in ooty& mysore. Till today Mr. Pankaj don't refund my money so I reply OYO was very much worst services. Particularly miss chhaya Kumari, Mr. Avinash manager operations team, Arun, Kashish, Ashish & Mr. Pankaj mysore team very much worst person's.

This complaint is specifically for OYO TownHouse 094
1. We reached the place almost at 2 expecting the room would be ready. But, on reaching the managers said that their property had some technical issue. We had been calling the cluster manager before but he wasn't picking up the calls. On reaching there they showed a carefree behavior and left it all on us to change the booking. We waited there for almost an hour or so. but no action was taken.
We called the cluster manager much time, wherein he showed an absolutely intolerable behavior, promising he would sort this out but he didn't even manage to call back.
2. Also called Oyo customer care helpline, but they repeatedly put our calls on hold for half an hour or so without suggesting any plausible solution.
3. We shifted our booking after about 1.5 hrs using the app and moved to the new property, but they said it was a low tariff issue (again a mistake from OYO's end) and we had to WAIT FOR ANOTHER 2 HOURS to sort this thing.
4. The guest manager called us at about 5 and resolved this, wherein we still had to pay an extra of RS 150 in addition to our booking amount, settle for a lesser spacious room after wasting 5 hours.
This is the second consecutive issue I am facing. This is not the kind of professionalism expected from a hospitality business.
P.S The screenshot of the call logs isn't being attached because I don't want to disclose anyone's private identity.

At the time of check-in, in the hotel ODEON CONTINENTAL, New Delhi, which was booked through OYO, the provided services by hotel management is very poor and the behavior of staff was also very rude like all the room was filled with dust, bedding provided by them is very dirty, the air conditioner was also not working properly and even they don't have any cleaned bed sheet and blankets for us, when I have complained to OYO Customer care No. [protected] customer care assistant had asked to me that I will connect your phone to my senior executive right now and after waiting half an hour the phone disconnect automatically and despite a trying a lot my next phone call was not entertained by customer care. If any action will not be taken by OYO then I will go towards consumer forum for relief.

Oyo rooms does not maintain on maintaining the secrecy of the guests
The customer care or the booking people are providing all the information if anyone wants to check about the stay of any third person
Kindly see that any bookings of any individual should not b revealed unless that person tells the booking code
Good hotels don’t tell any information regarding d bookings
I hope oyo also maintains that

I have booked this property on 1 June 19 as per the pics of property showing in your aap but it's totally different from the pics. Staff was misbehave with my family. I have called many times to oyo Capitan and your call centre and no one response from your side. It's highly unacceptable from your side. After lost of call finally I m check in this property because I have no choice. Staff of this hotel is worst. Flush was not working. No cleaning of room, no way to talk to people. My sister son was shouting little bit and I received a call from reception that If any one shout I will kick of from the hotel.
I need solution in next 1 hr on urgent basis.

I booked a room on the oyo app for 2434 sw loop 410 location. There was a confirmation given. Mr. And mrs. Pradip bhakta said the check in time was 3 despite the confirmation showing 12. Further more they said they were going to rent me the room because the room is too cheap since i had booked it on the app. My card already shows the charge. He insists he has no responsibility over whether or not the app shows his location as being available to book, how much money it says it is on the app or what the check time is indicated on the app. He also became very aggressive and started calling me stupid for thinking i could get a room for the price on the oyo app.

I had booked a room for Chickmagalur during April, through OYO app. Later I had to cancel it. They said they would refund the amount. But till date no refund has been processed. When I call the customer service they say they will transfer the call to higher up and they just hang up. When I ping, they reply in a standard manner that it will be refunded in 7 - 14 days. More than 6000Rs has to be refunded. I think I have been duped.

I booked vijetha hotel in srikakulam on 2nd and 3rd on 2019 in oyo in suite room category i have paid the total amount through online but they charged extra 2000rs on the checkout day..i want this money back...and suite room was dirty and the staff was rude they charged me 2000 extra i want this money back.The room was dirty and the bathtub..fridge and telephone was not working and ac water leaking from roof...this is worst experience in srikakulam.please resolve my issue as early as possible

My booking id is ntlm7184 and my fraind whose name is naveen is stay in 26640 hotel kurnak green bhopal and when i book hotel in my app there is 0 rupees paybel in hotel because i have oyo cash/rupees which is 100% redemeble but in hotel cash counter i have paid 1062 rupees which is not fare and peybale and i call oyo cst 150 times but my problem is not resolved cst care aggent said to me that technical teem will contect you within 15minits but there is 4 day go no call i got and not resolve my problem

We actually booked the oyo hotel room for 3 nights a month ago and when we reached the hotel they said that they are no more tied up with oyo anymore
Booking is done in manali from delhi
Most importantly they when actually caught they put the phone call on hold
They have taken the whole amount from us online and then they backed out
This kind of fraud they are doing which was not expected
And i want to file a case against them
Strictly and strict actions should be taken
This is ridiculous.

I stayed in oyo living, 5th cross, 4th main road, hebbal bengaluru from 22/11/18 to 30/4/19 with one month notice period, because of my work nature had to vacate on 27/4/19. I have sent mail with bank details to living. Escalations along with vacating details. You have rented the place from 1/5/19. I have not received any acknowledgement or refund. I have tried calling customer care number of times but no response, keep delaying and putting the call on hold and disconnecting later on.

While i was on vaction i booked the hotel taktse continental and spa on 18th may 2019, i booked the hotel online by doing the full payment trasaction of rs 2250 after that when i reached the hotel i was told that there has been overbooking done by oyo and no rooms were available. After a word with the oyo representative he said they have initiated the refund. Till date 5/6/2019 no refunds are credited in my account, when tried to contact the oyo their executives are fooling me by saying their higher associate team will be contacting me within an hour from 462019 i have the call records which can claim about this. After that whenever i tried to talk to a superior my call was disconnected.

I had made booking at hotel swagat, somnath. The hotel provides complimentary breakfast. But during the booking through oyorooms, they didn't include breakfast in the package.
When i contacted oyorooms, they say you had not opted for breakfast. How come complimentary breakfast has to be opted? It has to be a free breakfast. Infact there was no such choice during the booking.
So my complaint is why was i denied the complimentary breakfast.
I requested oyorooms for resolution but they are not showing any desire to resolve the matter.

I booked hotel in jhansi (U. P, india) and faced very bad hotel and hotel staff. Complained many time to oyo but no satisfactory response. I even spent lot of time to connect oyo, they put call on hold and enjoy among staffs.
Hotel staffs are threatening to customer not to complaint.
Hotel staff says, you will not get any refund if you cancel the booking
Finally i checked out the hotel by doing all the formalities properly but still after a day also, it shows checked in to same worst hotel.

I made a booking from oyo to one of the hotel at patnitop from delhi, to my utter shock they made a booking to a hotel which was under construction, i got to know about it when i reached at the hotel, i kept calling oyo customer care, but they miserably failed to provide me alternative accommodation.. We were on roads for hours and running from here to there to get some arrangements done. No help was provided by them. They cheated us...in order to obtain advance money they just randomly booked any hotel. We faced lot of trouble, harassments and mental pain and agony because of oyo company. And they are not even sorry for their negligent services. Strict action must be taken against them

We checked in the hotel surya palace at 10:30 but when we asked them for food they said no. Then we went to the reception one employee was drunk and trying to get their hands on me. They abused us very wrong, thats why we also argued with them. Then we came to room and there was no cable tv available, no wifi available as said and shown before.
This is very disrespectful to me so i request you to take some actions on them.

Booking id zhbp3691, for 2 classic (2x) rooms at oyo 15011 new blue homes for full payment of rs 1474 has already been paid. However on arrival on 02.06.2019 12 pm the hotel manager charged extra rs 400. The manager was not at all friendly and took extra rs400/-. Please conduct an enquiry for the inconvenience caused and refund the extra money that has been charged else we will file consumer case against you.