OYO Rooms Complaints & Reviews

The company is a congregation o[censored]nprofessionals. My entire family was left stranded in middle of the night in mysore. The hotelier switched off his mobile and upon enquiry it was found that OYO had not paid them for past few months.They refused to take oyo calls and had blocked their number. Oyo gave us confirmation of booking despite no rooms available in the hotel.

Booking id - HAOX2435
Place-Mysore
Date -...

I booked a room at hotel shivaal's residency 3664 in Bangalore (rajaji nagar) on 8/06/2-19 for a night stay as the user rating was around 4.5. The room was as dirty as a 3rd grade stay that had dirty linen with hair and filth, toilet with broke handles and leaky taps with rust and filth. curtains that was a breeding place for insects, AC that doest work but gives sound and damp smell. i asked the room service to change the bead spread, which...

It is very horrible relation with OYO. i will never go with OYOin future. I have booked a OYO home (OYOHome 40474 Gratifying Studio) for dates 06-June to 08-June. and already paid complete payment on 25th -may this booking and got booking confirmation from OYO. First of all, it was very difficult to reach hotel, because not any hotel with this name is exist in manali. I booked hotel OYO home gratifying studio but the same thing, not any hotel...

Hi,

I'm writing this email with a lot of frustration on the poor management of customer complaints and response to customer distress.

To start off I have been a loyal customer to OYO for the past few years and use your property 'town house' only for my stay as I expect a premium service and stay quality. I have of course faced some small challenged but I stick to OYO townhouse as it's lived up to my expectations...

I had a hotel booking for Kodaikanal on 8th June which i had booked through OYO app on 3rd June.
I got a text message on my mobile at 12 am morning from oyo that

"Hi Jiteshwar Nishad, Due to unavoidable circumstances, we need to change* your booking OJZV9504 from OYO 10620 Kodai Mist to another hotel. Click on link https://www.oyorooms.com/upgrade-booking/78068008?utm_source=overbooking to select your new hotel. We are...

I booked a hotel for 25th may, 2019 night for one day but when we reached the hotel the gate was shut and nobody picked up the phone, My family and I waited for at least half an hour in front of the gate calling the hotel and honking the horn. We then called Oyo helpline but nobody picked up. The booking was prepaid and was done through their website. Frustrated and harrassed we canceled the booking. And all this happened at 3 in the morning...

I have booked OYO Hotel via OYO website on April 27, 4:03 pm. OYO booking number is HKMQ3298 in the name Akhila Ganapathy. Check in date was supposed to be may 15.
But when we reached the hotel on 15th of may, the hotel receptionist informed us that we are not allowed to stay there because they have stopped accepting any booking from OYO for last one month.
Then we called OYO customer care and told them the problem we faced,...

I booked a Hotel today for my stay in Varanasi early morning at Hotel Lotus International but they denied checkin stating that they are not accepting the bookings made by Oyo. I called the customer support and they told they will be refunding the amount to my account.
I booked another hotel near that area as Hotel Chaitanya Inn and they again denied the checkin stating that they have cut the ties from Oyo.
The customer support...

While i was on vaction i booked 2 Nos. Rooms in the hotel Diamond Vaishali at Kullu on 07th June 2019, i booked the hotel online by doing the full payment transaction of Rs. 1878/- after that when i reached the hotel i was told that there has been overbooking and no rooms were available.
After a word with the oyo representative he said they have initiated the refund. Till date 10/6/2019 no refunds are credited in my account, when...

I booked a room on[protected] comfort residency noida sec 71 noida .when I reached hotel they told me why you make by Oyo you can come directly and pay cash so I say I have already paid so provide hotel but they say room will be available after 12 PM but those people come directly they provided the room even 3 to 4 person check in before time and hotel staff behaviour is not they always react very roodly behaviour and also say that you can...

One double bed room booked online through OYO rooms (Booking ID YSGE6987) for 8/6/19 at Fab Hotel Aundh Pune and got confirmation after part payment. On reaching hotel at 12.30 night it was told by the property owner that room is under maintenance . According to them information Email was provided to OYO in the morning itself regarding non availability of the room. Upon contacting to Customer care OYO it was communicated that OYO team will...

I booked a hotel ( Hotel Tashi Norling ) room in Gangtok Sikkim, my booking was prepaid. I tried to contact hotel, the line was not reachable or connecting. Then I directly went to the hotel.

When I reached there the hotel manager told me that they are not having any tieup with Oyo since last couple of months. So I was not allowed to stay there.

My questions is :
1) why Oyo is cheating their customerbr...

Hi I have installed Oyo app to book hotels however I received a call from Oyo team motheseeb Khatoon who has explained me all the wrong info and she booked 3 hotels where she asked to make 25% payment and later she asked me do payment as per hotel requirements and then I received 3 different mails which was Oyo rooms after that she asked me not to make the payment, later she sent me a mail by adding other expenses for a kid which she didn't...

I have stayed in oyo 12663, Hyderabad, Telangana. for 3 nights. After I have made the payment for the 4th night. The property owner behaved very rudely and asked me to checkout without any proper reason. Haven't expected this from oyo.
I have had a visitor for 2, minutes and the owner started shouting on us for no reason and asked us to get out after she got her payment.
For that 2 minutes visitor she made us pay 2000/- extra....

Hi,
My Booking Id YNEI2984

Please escalate this matter to highest authority, and its being a month and I have called OYO customer service center atleast 10 times but still no proper solution is provided.

Your kind attention is drawn towards my booking no YNEI2984 of 11th may 2019 dated which I have booked two nos. of rooms in OYO26822 Golden Sea Queen Beach for one day i.e dated 11th may 2019 amounting...

On 22nd may 2019, i booked two rooms in Manali, Hotel River View, booking ID is OYO23522 from 24th may to 27th may.
I paid room reservation amount of Rs 3860/- via credit card, and opted rest amount to be paid during check in i.e Rs 9007/-.
When i reached the hotel on due date, receptionist denied that they have any booking confirmation from OYO. He also told me that his contract with OYO was already expired on 31th March 2019.br...

While booking, I asked Oyo agent through call that am booking three different rooms for three different persons and need three different bills. The agent said that's not a problem and has asked details of all the three including their full name and company name. Since this being a corporate booking and I need to submit the invoice to my company, I again pinged the customer care through chat to mention this as a gentle reminder. So that while...

I booked a room at OYO 16821(Hotel Senapati Palace, Address-A/6, Lords Tailor Lane, Ashok Nagar, Bhubaneswar, Odisha) on[protected] for one night(check-in: 8th Jun 2019, Check-out: 9th June 2019). The booking was confirmed with ID- NWJL 4327. I also reconfirmed to the call received from OYO. But, when I reached to the Hotel for check-in, they denied saying that they have not received any booking. Since, it was night and I am with my family,...

*Hotel name*: OYO 8678 Hotel Golden Nest
*Invoice no.*: GVWH0674
*Check-in*:[protected]
*Check-out*:[protected]

Please provide the GSTN invoice...bill attachment is missing on mail..I already raised this problem with oyo, but it's getting delay.

I had raised this problem about 4 times with OYO.Every time I got the same reply that "I have raised an escalation regarding your concern to our...

We booked 4 rooms in Rishikesh in R. R. Residency. The rooms were in bad condition. We told hotel staff to clean it. Then water was not available in bathrooms. A. C. Was not working properly. When we asked staff to clear all problems, owner asked us to leave the hotel. We tried to contact oyo manager... they kept us on hold without giving any solution to this. What can a family do in such condition when hotel staff and oyo company... both...