OYO Rooms Complaints & Reviews

Hello,

I had booked a hotel ‘18340 Oyo Grand Pune’ for 4th June via Goibibo. Due to some work, I reached late at around 10pm. The staff denied me any room, saying that a previous customer took the keys of the room that was allotted to me by mistake, and that my room was blocked. They refused to arrange for any alternative either. I had to book another room (which was also an Oyo) so late at night.

1. I received a refund for Oyo Grand Pune from Goibibo
2. I need a refund for the alternative hotel (Oyo 22997 Beverly Hills Pune)

Very, very disappointed. Please do the needful.

My registered no. is [protected]. I booked a room in hotel bidhan residency siliguri on 7.6.19 and made online payment for room as well dinner. But when i went to hotel i have been denied by hotel to provide room as they have certain issues with oyo. We faced a lot of problems bcz of that and ultimately had to make some other arrangement. I called customer care a lot but nothing worth. They put us on hold only.

Dear Sir/Madam
1) I stayed in Hotel Comfortable Studios stay Oyo home 36140 in Manali on 22nd--23rd may my booking Id was IUNE9735 there was no light and water in Toilet whole night and whole morning till I checked out after checking out I gave 2/5 review in review window of oyo with same reason explained .My other Mail id is [protected]@yahoo.com from which I booked this hotel .

2) Next day on 24th may the Hotel owner Mr Amit Behl called me and threatening and abusing me for the review that I had given I have audio Recording of that also, I am shocked by this incident because I booked this hotel from Oyo and threatened by his phone call I had option of police complaint and I was almost doing that even I have audio recording of hotel owner Mr Amit Behl .

3) As I have doubt that he can be of Criminal Background so I am leaving this on Oyo how to tackle this but I can expect the Refund of Rs 900 Rs that I paid for this hotel who abused and threatened me just because I gave 2/5 Review and with no light and water in washroom on that day of 22nd may .

Thanks and Regards
Varun Kapoor
[protected]

Booking id-vxmo7304
i have booked oyo for 19 april 2019 and made payment of rs 1902.But on reaching the hotel i was informed that tie up of hotel mavens green has been end up from oyo..So i called oyo cutomer care an brief about the problem, they shifted me to new hotel, and told me that the payment f rs 1902 which i made for oyo mavens green will be refunded to my account.But till date refund didn't issued to me.

When we reached at hotel they denied to check-in and said no rooms available now, after I called oyo team they talked to receptionist after then he said I will not give room to you whatever you want You can do as you called oyo team.
With me my girlfriend also there and he talked very ugly with her.
So I want to complain about this matter, oyo calling team not supporting me.i want to do case on oyo.

Process of OYO for frustating its customers

Firstly, they cancelled all my bookings stating that it is cancelled due to some technical issues. I booked the same hoyels from oyo at triple rate.

After that you issued the OYOEXTRA20OFF coupon. When i tried booking using that coupon, the same was not accepted. The screen shot of the same i sent to saurav_451174 as asked by him. After sending he never replied.

Thirdly the if the executives dont have any solution they simply keep you in line and then automatically disconnect it. If they are genuine then they can give a call back.

No resolution provided by any of the executive team. Only reply they have is 'mafi chahte hai'

OYO Rooms — hotel denied checkin
on Jun 5, 2019
I booked a Hotel today for my stay in chamba early morning at chamunda view but they denied checkin stating that they are not accepting the bookings made by Oyo. I called the customer support and they told they will be refunding the amount to my account.
I booked another hotel near that area as Hotel rajveer and they again denied the checkin stating that they have cut the ties from Oyo but when i said that i will file complaint against them then allotted the room.
The customer support is not reponding and I don't know when I will be receiving the refund.
Everytime they says that there senior will call back.

It was really pathetic which I have faced during my manali trip.No one can even imagine such a poor services.Me being a female trusted on oyo n visited that place along with my 7 year old son and oyo made my life hell there

I have booked hotel Snow princess for Manali from 5th to 6th with advance booking. Booking ID was UNTC7425. But Hotel snow princess denied for checkin of OYO customers.Post that someone Ajay from oyo called me n informed that they have some issue with hotel hence they are transfering my booking to another hotel. I said ok because no option was left with me. But rather than transferring the booking that person created a another confirm booking of of Hotel Avenue Manali. Booking I'd FGUS7135. Still it was ok with me. But when again I visited to Hotel Avenue they have denied that they donot have rooms n no confirmation from OYO.
I called to OYO customer care n hotel staff denied them on call that they donot have any booking from OYO n They donot have rooms as well. I start calling to OYO customer care so we 4: 30 onward to mid night but either my call was o hold after listening my concern or on transfer mode. Me along with my son was wondering here n there on hotels for rooms n calling to OYO continuously but that was totally useless. I have never seen such a pathetic customer service. Post that from one hotel I Have found mr Mukesh thakur number who is taking care of manali Zone n with his help I found one room in hotelPalette - The River Crescent Resort
2558-1, , VPO, NH 21, Kullu, Rangri, Manali, Himachal Pradesh, Manali, Manali . At midnight I was paying in necessarily to auto n Cabs to search hotels.
Finally I found this hotel at 2 AM next morning with room availability . BUT again I have paid for this room because oyo representative created a another booking rather than transfering to earlier one. In morning 6 AM I have received room with lots of hassle, tension and 11 AM was again checkout time as per hotel.MY son was suffering from fever at night as on road it was too cold n we have spend almost entire night on road.
NOW I need refund of both of my bookings for which I have paid and not used even a single penny services

I need my entire amount back for both manali bookings on urgent.Else I highlight this concern to legal team
Also I Have 68 call recordings of different customer care n touch points of OYO. If you wanted to see your services n response to customer.then any time you can ask

This is with reference to my Prepaid Order Number: BOOKIG ID - EXUO9283 made on Wed, 08 May 2019

I had made booking for 10-12th June. I reached hotel around 11pm in the night and hotel denied my entry saying no rooms available. He asked me to contact your customer care which I did 4 times, but every time the call was disconnected from their side and I was left with no option. Despite being an OYO wizard member no support and help was given to me.

I had to pay extra amount asked by the hotel guy to check in ( suddenly the rooms were available if I pay more).

After 1 hour of hassle through your non working customer service I had to pay extra amount to check in, as I was very far from home I had no other choice.

After being a loyal OYO customer from the last 1+ years, I am compelled to say that this has been one of the most Harrowing & painful experience from OYO and I & my friends would have to think twice or thrice before placing any booking on OYO henceforth.

I am unable to fathom the unjustified reason for which the check in was denied even after having the payment done one month back.

Please underscore the fact that while at one hand it was an appalling, unprofessional & unpleasant experience for me, to you also it is a loss where your loyal customer is dissatisfied & eventually loosing faith in you & your service.

It's worth analyzing the root cause of this untrained & unprofessional delivery person's attitude, who not only brings ignominy to you, but also is a cause of ordeal & hassle to your loyal customers.

Please look into this issue on top most priority & do the needful to get my money refunded

Should you need any further details from me, feel free to revert to me.

I and my wife were staying on oyo 17171 Sandhya Guest house Varanasi, Room no 112. Amount 6000 INR was stolen from my wife's purse when cleaning the room on 10/06/2019. When room servicing was going on at 2P.m we were walking in the lone outside the room. At the evening near about 6.30 pm
when we checked the purse the money was missing. For your kind information, no one has entered the room at the span of this time. When I complained to the reception of the hostel they called the room servicing boy and as usual he denied that he did not take the money.

We had booked two rooms online and the direction provided for the hotel was wrong. They agreed to provide us with a new Hotel at 11:30 PM at night with an entire family. The new hotel they booked refused to let us in. Complete payment of 3652 rs was made. Now they keep putting us on hold whenever we contact customer care. The date of the booking of the hotel was 3rd June 2019. The problem is leaving us stranded in the middle of nowhere during midnight. We need the entire refund. The booking was done with the name of Geetansh location Narkanda, Shimla. We have sent them 3 emails and countless phonecalls. All they do is put us on Hold and today they disconnected the call twice.

Hello Team,

BOOKING was done for Booking ID: YNXR0762 was done on 6th June 2019. While booking there was no information that Elevator (Lift) is not working or it is not available for occupants. While booking I have clearly mentioned the reason for visiting Delhi and also booking the room with OYO. I was travelling with a patient and visited Delhi for doctor consultation.

How can a patient use steps to get into rooms. This information was not provided at the time of booking or after booking. When I have called Prakash continental hotel to keep the room ready as I was on the way to Hotel. I was informed that Elevator (lift) is not working and there are no rooms available in ground floor that can be occupied. I was informed by Prakash continental hotel guy to call customer care and request for change in facility.

My concerns are:

1). I have done the payment for the booking of (OYO Flagship 18999 Prakash Continental Hotel ) - Booking ID : YNXR0762 . Why this is not adjusted towards the change in hotel or facility. I have done the payment to OYO. I am yet to receive the refunds.

2). I was asked to change the facility as hotel is not able to provide the basic amenities in a 3 star hotel as shown in OYO. Why i should take the burnt of losing 50% of the amount i have paid in advance.

3). Customer care number was getting disconnected multiple times and every time i have explain the entire thing. Customer care is not able to address my concerns at all.

4). When the second booking as in process Fly INN hotel, customer care executive was not able to initiate the refund and was informed to call back for escalation to initiate the refund process. Tried multiple times to initiate the refund process without success.

TILL DATE I DID NOT RECEIVE THE REFUND AMOUNT. IT SHOULD BE 100%. WHEN CUSTOMER WAS FORCED TO CHANGE THE FACILITY BECAUSE OF LACK OF BASIC AMENITIES AT THE HOTEL AND CHANGE THE HOTEL AT 11TH HOUR. ENTIRE AMOUNT THAT IS PAID SHOULD BE REFUNDED.

IT LOOKS OYO IS TRYING TO EARN BY MAKING ITS CUSTOMER CHANGE THE FACILITY AT THE NTH HOUR AND TAKE 50% FOR PROCESSING THE REFUND.

VERY UNPROFESSIONAL AND PATHETIC CUSTOMER SERVICE.

Total payment to be made - Rs. 3982

I have booked a hotel in mysore booking I'd WLOK9421. That hotel is not available at that location in that place. I paid a payment in online of total rs 1710. I called a customer care they are telling he will forward the call to senior person for processing a refund status but none of senior person is talking with me call getting disconnected automatically. Kindly resolve the issue.
Mail I'd : [protected]@gmail.com

Following our stay in your hotel on the 1st of June 2019, I regret to say that it was most unsatisfying and frustrating and left some very unpleasant memories. I need to know from you what steps you are going to take for the following discomforts my family members and myself were subject to during our stay there:

1) Poor Customer Service – as an example the employees at the reception kept promising that we would get tea in 10 minutes when we arrived there in the evening of 1st, but the tea never arrived even after 1 hour. If your employees, had been frank and told us if this was not possible we would have made alternative arrangements. This for me is a question of integrity
2) There was no drinking water in any of the 5 rooms that were booked . Why was this the case?
3) There were no kettles in the room to even make something basic as a cup of tea. One kettle was provided after repeated requests, in the night.
4) There was no hot water in any of the toilets for taking bath even after insisting on this with your staff the previous night
5) Unpleasant smell from the bathrooms
6) There was no telephone directory in any of the rooms which would have told us which number we had to call to contact the reception.
7) You promised free wifi and the wifi password was provided, but we could not connect and the explanation provided was that the server was down
8) Poor maintenance condition of the rooms – one toilet seat was wobbling so much that it was hard to sit on it. One of the rooms had the wall skirting fallen off.
9) You promised free breakfast but there was no proactive arrangement made from your side and based on previous day’s broken promises we had lost all confidence in your words by that time
10) There was no timely response to our request for an extra bath towel


Your hotel is not something I would recommend to anyone based on the above issues that we faced during our stay there.

I had made a booking in OYO 22232 Hotel continental & Lodge in Kolkata with booking id LJZC9153, 8/6/19 1:30 am checkin and 9/6/19 12:00 pm checkout. I had reach at kolkata on 1:45 am and call 3 times for the hotel address but no one had received the call. Any way I had take help of the local people to find out the hotel at 2:32 am. If they will allow me to park the vehicle then they told me to checkout at 8 am positively instead of 12 pm otherwise take another hotel. The online booking price is Rs.800 for 2 adults but they told me that the amount is Rs.999 for 2 adults and force me to cancel the booking. They cannot give me any hotel bill against Rs.999 they told that it will charge 12% extra for GST. There is no towel in the room. The room was not clean well. There dealings with the customer are very rough and bad. So kindly take these issues seriously for smoothly running business in future.

The company is a congregation o[censored]nprofessionals. My entire family was left stranded in middle of the night in mysore. The hotelier switched off his mobile and upon enquiry it was found that OYO had not paid them for past few months.They refused to take oyo calls and had blocked their number. Oyo gave us confirmation of booking despite no rooms available in the hotel.

Booking id - HAOX2435
Place-Mysore
Date[protected]
OYO gave me confirmation of another hotel but later called to tell all rooms have been booked offline.

I booked a room at hotel shivaal's residency 3664 in Bangalore (rajaji nagar) on 8/06/2-19 for a night stay as the user rating was around 4.5. The room was as dirty as a 3rd grade stay that had dirty linen with hair and filth, toilet with broke handles and leaky taps with rust and filth. curtains that was a breeding place for insects, AC that doest work but gives sound and damp smell. i asked the room service to change the bead spread, which they did after making me wait for 2 hours.I had to wait in that room until my friend cam to help me as I was new to the place. The place is pathetic with the reception staff who looked down upon me like i was asking for some free stay. i checked out immediately and asked him to repay my money as the experience was so bad.

It is very horrible relation with OYO. i will never go with OYOin future. I have booked a OYO home (OYOHome 40474 Gratifying Studio) for dates 06-June to 08-June. and already paid complete payment on 25th -may this booking and got booking confirmation from OYO. First of all, it was very difficult to reach hotel, because not any hotel with this name is exist in manali. I booked hotel OYO home gratifying studio but the same thing, not any hotel with this name is exist in manali, approximately after 2 hour struggle finally i reached the destination which was mention in booking confirmation and then i found that the hotel name is different as GANGRI HOMES on the same destination. I asked the owner of the property for my booking, but he denied and said that there is no any booking of your name. I show him confirmation message/booking message but he did not agree and said that I denied OYO home already I can't give my OYO room. I was shocked and helpless because We were 6 members with 3 little children, that time could not decided that where should we have to go. I continue call to OYO customer care but I did't get any solution for that situation and we were completely help less. Again and again I called up the OYO customer care, but they did't take my situation seriously. Then I started search a new accommodation but not found any hotel in manali from 12 PM to 6 PM. because the all hotels was packed due to high rush in manali. I was wandering on road with 2 families and 3 kids. I suffered with my kids and 2 other families. We suffered, we were mentally harassed by OYO. Now I have no any other option for compensation from OYO instead of court case on OYO. As well as we will share our terrible experience with OYO's Managing Director, Chairman, Non-Executive Directors and will ask them (on per hour basis by mail or on call) about this type of lousy services by your cheap officers.

Hi,

I'm writing this email with a lot of frustration on the poor management of customer complaints and response to customer distress.

To start off I have been a loyal customer to OYO for the past few years and use your property 'town house' only for my stay as I expect a premium service and stay quality. I have of course faced some small challenged but I stick to OYO townhouse as it's lived up to my expectations most of the time. I even have the Wizard Subscribed as I intend to continue my relationship with OYO.

Unfortunately I had the worst experience with OYO I have ever heard of last weekend. I stay in the OYO townhouse Jayanagar with the booking id DCHA2386.

I went to the property as I usually would at 1.30. I have stayed at this property before and walked in as usual. I was denied a check-in and made to wait until 3.30pm and the reason was that some guest had over stayed and the cleaning was happening. I went out for lunch and came back at 3 but again it took 20 more minutes for the room. Not very ammused I want into my room finally to fine the room really forty. The bathroom was stinking with water seeping. Cockroaches all over the room. The bedsheet had blood stains on them. I had one towel which looked extremely dirty ( almost grey not white or brown anymore). The hand wash and body lotion was missing. The remorts had no batteries and the room was in general very very dirty. I immediately made my way down and spoke at the reception requesting my guest to wait in the terribly dirty room

To my surprise these were the reasons give to me

1. OYO has not give them new bedsheets or towels
2. There was no other room for them to move me into
3. I could not check out now and get a refund as it world need to be done on the app.

I came back o my room unpleased and started making the complaint on your app. I wrote 4 complaints starting at 5 on Saturday until this morning with no response what so ever. I called at lease 50 times starting Saturday afternoon until this morning aswell.

I was forced to check out from the hotel at 4.30 too a cab to another hotel (Fab hotels) that's was available paid a permium on the room and spent the night. The entire drama cost me 4 hours and also 3.5k for the additional expenses.

Surprised by not getting a response for my written complaint and not even for the several calls I finally got in tought with a lady on Saturday night at 12.30pm (she told me peak hours was what was not connecting me to a consultant that I did not undsrstand?). She told me she could only raise a complaint on the property and noting else. I need to call again the next day. Since Sunday morning till this morning I have call several times. Every time some one picks and ask me a few questions that I have explained in my written complaint as well politely repeated to each and every one of your consultants and got a response that I need to hold on the call for them to verify. This has happened at lease 5 times this morning.

I hope you can track this as one of your consultants made me wait for 20 minutes and then told me I need to repeat my complaints as she was doing some other work and not working on my request . Looked more like she wated me to listen to the music as she did her work having no care for my time of my problem.

I have attached a screen shot just to give you an idea of my myseri with your call center. You will see how many time I called and how many time my call was cut off waiting for the consultant to gather information.

I was promised call back by some of them of the call got cut as I kept pleeding your agents to plz not hang up on me but it just repeated again and again and again.

I ask you as a loyal customer of OYO and especially the town house property what is the reason I'm treated like this. You sure can check my history to see I'm a regular to the town houses in Bangalore and also have a good record.

OYO really put me in a very stick situation and I would like some professional and humane behaviour towerds it's customers when they are in distress.

I would like to get a feedback why I'm not helped when I'm a customer for so long ?

I would like a refund of my bill as I never stayed in the hotel and also see how OYO wants to compenciation me for the loss of money and importantly time. How you make sure I will not have such issues again and how I can start believeningOYO town house Beeing a premium option for me in the future.

Request a response at lease to put me out of my frustration at the earliest and looking forward to have a better relationship.

Pratheek Nachappa

I had a hotel booking for Kodaikanal on 8th June which i had booked through OYO app on 3rd June.
I got a text message on my mobile at 12 am morning from oyo that

"Hi Jiteshwar Nishad, Due to unavoidable circumstances, we need to change* your booking OJZV9504 from OYO 10620 Kodai Mist to another hotel. Click on link https://www.oyorooms.com/upgrade-booking/78068008?utm_source=overbooking to select your new hotel. We are sorry for the inconvenience caused.
Thanks for choosing OYO."

Even they created case id But no confirmation Yet.

"Hi Jiteshwar, Your request is logged under Case ID 16366343. Reach out to OYO Guestline [protected]"

So When i tried calling hotel, i got to know that property is closed and not ready for use.

And When i called customer care they said they will book another hotel for me but they didn't do it. i called them 5 times to explain the same thing again and again. they put a phone to hold then disconnect it.

Because of all these i had to pay lot of money to another hotel which i found in my own in Kodaikanal itself.

Today 10th June i called OYO customer care again about refund process initiative that they said it will take 7-14 business days but for that also i have not got any message or mail confirmation.

I believed in OYO room and took my parents for vacation and it was horrible experience because of OYO room.

I am waiting for refund all money.