OYO Rooms Complaints & Reviews

I booked a hotel for 25th may, 2019 night for one day but when we reached the hotel the gate was shut and nobody picked up the phone, My family and I waited for at least half an hour in front of the gate calling the hotel and honking the horn. We then called Oyo helpline but nobody picked up. The booking was prepaid and was done through their website. Frustrated and harrassed we canceled the booking. And all this happened at 3 in the morning we had nowhere to spend the night and were also very tired. All this happened in Palampur, Himachal Pradesh and the hotel's name was Osho hotel and restaurant. We have the proof of call records and pictures we clicked. After all this, we contacted the Oyo helpline as the website stated that cancelation was non-refundable, the Oyo person promised to give us our refund and we even received a message that our refund amount was initiated but till date i.e 10 June 2019 we have not received any refund. This is the height of harassment and inconvenience. We have proof and will be moving to the consumer court if my concerns are not met. We tried calling the Oyo helpline several times but to no avail. the details are as follows kindly see to it.
Booking ID- UBKJ8360
Amount to be refunded-INR 2683.0
Phone No. [protected]
the payment was done through credit card
very unhappy with the service will never book from oyo again
kindly give us our refund

I have booked OYO Hotel via OYO website on April 27, 4:03 pm. OYO booking number is HKMQ3298 in the name Akhila Ganapathy. Check in date was supposed to be may 15.
But when we reached the hotel on 15th of may, the hotel receptionist informed us that we are not allowed to stay there because they have stopped accepting any booking from OYO for last one month.
Then we called OYO customer care and told them the problem we faced, OYO arranged another hotel OYO 12017 Sai Swastick. They told us to pay in the current hotel, and amount we have already paid at the time of booking will be refunded in our a/c within 7 to 14 working days.

But till date the amount has not been refunded. When I called the OYO customer care they told me that they are not having the a/c details. They were supposed to send a link in my email so that I can fill my a/c details for refund. I have been calling them for the last 6 days, they are repeating the same, but i have never received any mail for the link.

Now, whenever I call the OYO customer care, after attending my call they keep it on hold and after 20 to 25 minutes they are disconnecting the call.

And on 1st of June I complaint on Consumer Complaints website, after that OYO teams had sent the link to fill the account details. After submitting the account details, on 4th of June I got a mail from OYO teams that the refund corresponding to the Booking id HKMQ3298 had failed due to incorrect bank details. Along with that there was another link to fill the account details. But when I click on that link it shows “your account details is already present with us”. I have already submitted my bank details which are correct as per my records. Again I have tried to contact OYO teams, but my call are getting disconnected.

Please do the needful.

I booked a Hotel today for my stay in Varanasi early morning at Hotel Lotus International but they denied checkin stating that they are not accepting the bookings made by Oyo. I called the customer support and they told they will be refunding the amount to my account.
I booked another hotel near that area as Hotel Chaitanya Inn and they again denied the checkin stating that they have cut the ties from Oyo.
The customer support is not reponding and I don't know when I will be receiving the refund. Moreover being a gold membership holder they don't have a dedicated customer support for the queries of customers.
This time Oyo sucks.

While i was on vaction i booked 2 Nos. Rooms in the hotel Diamond Vaishali at Kullu on 07th June 2019, i booked the hotel online by doing the full payment transaction of Rs. 1878/- after that when i reached the hotel i was told that there has been overbooking and no rooms were available.
After a word with the oyo representative he said they have initiated the refund. Till date 10/6/2019 no refunds are credited in my account, when tried to contact the oyo their executives are fooling me by saying that the matter has been discussed with their higher associate team and they will be contacting me. I have the call records which can claim about this.
My name is Rajat & the booking was confirmed with ID RAHL9834 and my mobile Number is [protected].

I booked a room on[protected] comfort residency noida sec 71 noida .when I reached hotel they told me why you make by Oyo you can come directly and pay cash so I say I have already paid so provide hotel but they say room will be available after 12 PM but those people come directly they provided the room even 3 to 4 person check in before time and hotel staff behaviour is not they always react very roodly behaviour and also say that you can complain anywhere, oyo customer care not pickup the call from yesterday morning so I book another Oyo also situated in noida sec 71 address is RP-28 noida please wave off my amount it's a kindly request and please take this matter very seriously
Thank you very much
Sachin Kumar

One double bed room booked online through OYO rooms (Booking ID YSGE6987) for 8/6/19 at Fab Hotel Aundh Pune and got confirmation after part payment. On reaching hotel at 12.30 night it was told by the property owner that room is under maintenance . According to them information Email was provided to OYO in the morning itself regarding non availability of the room. Upon contacting to Customer care OYO it was communicated that OYO team will contact within 15 minutes but nobody contacted .
I was forced to sleep on the floor at the reception and use watchman, s toilet.
The amount of inconvenience, pain and agony i had to face due to unprofessional approach of the OYO team and hotel owner can not be compensated by merely a refund.
Needs answers to my satisfaction level

I booked a hotel ( Hotel Tashi Norling ) room in Gangtok Sikkim, my booking was prepaid. I tried to contact hotel, the line was not reachable or connecting. Then I directly went to the hotel.

When I reached there the hotel manager told me that they are not having any tieup with Oyo since last couple of months. So I was not allowed to stay there.

My questions is :
1) why Oyo is cheating their customer
2) why they are harassing in refunding my money when I didn't checked in the hotel.

Their app is stating I checkout out. What the hell. It's your app you can update in any way. If I checked in pls provide me hotel register proofs. Their non sense customer support team is useless. I want resolution ASAP.

Booking ID GHQJ1746
Case ID 16445403

Hi I have installed Oyo app to book hotels however I received a call from Oyo team motheseeb Khatoon who has explained me all the wrong info and she booked 3 hotels where she asked to make 25% payment and later she asked me do payment as per hotel requirements and then I received 3 different mails which was Oyo rooms after that she asked me not to make the payment, later she sent me a mail by adding other expenses for a kid which she didn't included in guests list, later she asked me to make the part payment as I denied she arranged a call from saikrishna who convinced me that you need to make the payment, later I made the payment for 2 hotels. Once I reach the hotel shiv shanthi grand in Ooty we want deluxe rooms but we booked for classic rooms so hotel MGT suggested to call cmcare I called cm care they confirmed that earlier booking cancelled and rebooked new one and he confirmed that cancellation refund will be given 7 to 14 days, post confirmation rebooked new one later again when I contacted the cm care a lady answered my call she also confirmed the same, again hotel asked to check with call centre as the earlier booking was not cancelled when third time I contacted they confirmed that earlier booking was not cancelled wrong info was given. I tried to escalate the issue but no one connected. Atlast I called saikrishna who booked hotel earlier he confirmed that the booking cancellation will be done and refund will be provided and the same was confirmed in mail. Booking was cancelled but I didn't get any mail confirmation till date when I'm calling him he is giving all false promises. Today when I contacted call centre to connect the call to manager mr Raj not ready to connect my call and he transferred blind call to some number I have holded on call for 15 min and disconnected the call. This was my worst experience by booking a hotel to Oyo I need my refund of the money as your team miscommunication was done.

I have stayed in oyo 12663, Hyderabad, Telangana. for 3 nights. After I have made the payment for the 4th night. The property owner behaved very rudely and asked me to checkout without any proper reason. Haven't expected this from oyo.
I have had a visitor for 2, minutes and the owner started shouting on us for no reason and asked us to get out after she got her payment.
For that 2 minutes visitor she made us pay 2000/- extra.
Name of oyo : 12663, Adobe Platina
Area: vittalrao nagar, Hyderabad

Hi,
My Booking Id YNEI2984

Please escalate this matter to highest authority, and its being a month and I have called OYO customer service center atleast 10 times but still no proper solution is provided.

Your kind attention is drawn towards my booking no YNEI2984 of 11th may 2019 dated which I have booked two nos. of rooms in OYO26822 Golden Sea Queen Beach for one day i.e dated 11th may 2019 amounting to Rs . 3389/- However, on 11th may 2019, when we reached the said hotel, the receptionist told that no such booking has been confirmed by the OYO in favor of our booking. They have told that if we want then they can book directly. We have tried to do complaints to customer care, OYO many times but they have disconnected our calls by keeping the calls in hold for a long time. Ultimately we have booked two deluxe rooms @ rs 1600/= each i. e rs 3200+ 2% cess as we have no other best possible alternatives.
It is therefore, requested to return my earlier booking money ie.Rs 3389/-. An early action in the matter is solicited.

On 22nd may 2019, i booked two rooms in Manali, Hotel River View, booking ID is OYO23522 from 24th may to 27th may.
I paid room reservation amount of Rs 3860/- via credit card, and opted rest amount to be paid during check in i.e Rs 9007/-.
When i reached the hotel on due date, receptionist denied that they have any booking confirmation from OYO. He also told me that his contract with OYO was already expired on 31th March 2019.
Immediately i looked for another hotel, this caused me huge inconvenience as we were two families with 3 children's.
when i talked to OYO customer, they advised me to opted there another property but i refuses there offer and demanded for refund of my reservation amount i.e. Rs 3860/-, representative of OYO agreed for that.
After two days i call again for the status, this time another representative listen my full incident and put the hotel receptionist on conference call, hotel admin repeated the same words whatever he said to me, than oyo person said that he will talked to his senior and call me back, but no call come.
When i reached to my town, i again call the OYO, this time they said that their system showing the status that i have checked in on due that submittted the rest amount and checked out as per the booking.
This put in deep shock that how it could be possible.
i decided to register a complaint against OYO.

While booking, I asked Oyo agent through call that am booking three different rooms for three different persons and need three different bills. The agent said that's not a problem and has asked details of all the three including their full name and company name. Since this being a corporate booking and I need to submit the invoice to my company, I again pinged the customer care through chat to mention this as a gentle reminder. So that while getting invoice I will not face any problem. This guy Nitesh who's your agent comes up saying you will only get one invoice. If this is the case, I will be claimed only 12000 by my company and the remaining amount of 24600 remains unclaimed. This loss would be because of wrong commitment made by your agent on day one of the booking.
I also have checked out of the hotel two days before and still got only a payment receipt only on my that too without the GSTIN details. I have mentioned GSTIN details to the agent while booking through phone. None of what promised was done.

Booking ID - COJB1370

I booked a room at OYO 16821(Hotel Senapati Palace, Address-A/6, Lords Tailor Lane, Ashok Nagar, Bhubaneswar, Odisha) on[protected] for one night(check-in: 8th Jun 2019, Check-out: 9th June 2019). The booking was confirmed with ID- NWJL 4327. I also reconfirmed to the call received from OYO. But, when I reached to the Hotel for check-in, they denied saying that they have not received any booking. Since, it was night and I am with my family, I suffer a mental harassment and took pain in searching for another hotel.

*Hotel name*: OYO 8678 Hotel Golden Nest
*Invoice no.*: GVWH0674
*Check-in*:[protected]
*Check-out*:[protected]

Please provide the GSTN invoice...bill attachment is missing on mail..I already raised this problem with oyo, but it's getting delay.

I had raised this problem about 4 times with OYO.Every time I got the same reply that "I have raised an escalation regarding your concern to our relevant team, they will get back to you very soon and provide you the best resolution possible."

Do the necessary action.

We booked 4 rooms in Rishikesh in R. R. Residency. The rooms were in bad condition. We told hotel staff to clean it. Then water was not available in bathrooms. A. C. Was not working properly. When we asked staff to clear all problems, owner asked us to leave the hotel. We tried to contact oyo manager... they kept us on hold without giving any solution to this. What can a family do in such condition when hotel staff and oyo company... both are behaving like they have no botheration for it.

Hello sir,

This is to bring to your notice that I had booked a room through OYO app on 09.06.2019 and had paid for the same.

We were denied using the room by the property manager while reaching the hotel. He told us that the room had been mistakenly cancelled by the previous customer and is still using it. Hence he didn't allow us to use the room.

We had to cancel the booking of the room. Since the whole scenario wasn't our fault and this could be totally blamed on the poor management and miscommunication between the property manager and the OYO team.

Following are the details for the booking :
Booking id - BUGP8320
OYO : hotel Lincoln, Ahmedabad
Hotel id : OYO 18485

Since the entry was denied and we did not stay in the hotel, kindly refund the booking amount without any cancellation charges.

Regards,

A frustrated OYO customer

Hello sir,

This is to bring to your notice that I had booked a room through OYO app on 09.06.2019 and had paid for the same.

We were denied using the room by the property manager while reaching the hotel. He told us that the room had been mistakenly cancelled by the previous customer and is still using it. Hence he didn't allow us to use the room.

We had to cancel the booking of the room. Since the whole scenario wasn't our fault and this could be totally blamed on the poor management and miscommunication between the property manager and the OYO team.

Following are the details for the booking :
Booking id - BUGP8320
OYO : hotel Lincoln, Ahmedabad
Hotel id : OYO 18485

Since the entry was denied and we did not stay in the hotel, kindly refund the booking amount without any cancellation charges.

Regards,

A frustrated OYO customer

I had booked a room in Mysore in OYO 9544 Hotel Crown Residency on June 1st and 2nd, 2019.We went in for check in into the hotel but the receptionist of the hotel said that all rooms in their hotel were full and also said that they don't have any connections with OYO and told to resolve it by contacting to OYO.But I got a message for check in and check out for the same hotel.Even after contacting to the customer care of OYO they spoke for sometime and kept in hold and finally disconnected the call.The manager of OYO also spoke and suggested three nearby hotels in OYO and disconnecting the call and didn't contact back.Even we tried to contact the OYO Captain, Arul from Mysore.But that irresponsible person spoke and disconnected call and didn't even arrange for some other hotel.We literally lost our precious time because of such carelessness from OYO which made us book another hotel from our money and travel expenses.By the time we reached the newly booked hotel it was midnight.Without food we suffered like anything in finding another hotel.

I had booked hotel in Kodaikkanal from 24-May to 28-May and my booking id is SPUM2673 for Homestay Cresent. The same got cancelled from your end and I received a mail on 19-May stating that refund of 11, 000 paid by me as partial amount would be refunded within 7-14 working days. But till date I have not received my payment. When inquired I was informed that records are not available and on my complaint I have been assigned a case ID : 16431431. A soft copy of the proof of payment and your confirmation of receiving the payment is attached herewith for your reference.

L.P Maurya,
[protected]/ [protected].

Last month I booked a hotel (OYO room) for my father in Darjeeling for a 2 nights stay. Firstly, I was misled by the address which these people showed as Darjeeling, when in reality it was in Kalimpong which is 50 kms away from Darjeeling. Then on the day of the stay a person from the hotel called saying that your booking has been cancelled and you are allotted a different hotel, the details of which he was supposed to give us but he cut the phone without giving any details. Thankfully there was time for my father to reach Darjeeling so I called the Oyo call centre from Mumbai to know what was happening. The person on the call centre was not ready to give me any details just because I had booked the room through MMT. After calling about 10 times, a person agreed to give the details of the new stay. He said that he will send an SMS regarding the new details but I didn't get any sms. Luckily I had asked him the name and number of the new hotel, I searched it on Google and then my Dad went there.
It was a complete blunder & harassment on the part of Oyo and I'm now convinced that I'm never booking a hotel online. My father is a 59 year old man who was traveling alone there and this was not what I wanted him to go through.