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OYO Rooms Complaints & Reviews

3.7
Updated: Jan 29, 2025
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OYO Rooms reviews & complaints page 327

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U
Upbeatdj
from Burla, Odisha
Dec 1, 2015
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Non availability of room after confirmations

Address: New Delhi, Delhi
Website: www.oyorooms.com

I'm On a visit to Delhi for 3 nights.i had booked a room through oyo a week in advance and received confirmation for the same.1 day before check in I received a message from oyo asking me to call back and reconfirmed.i was in Bangkok that time and I called from there to confirm.i also received final confirmation from oyo.after reaching delhi I booked a cab and reached the hotel where I was promised a room.on contacting the reception I came...
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akash1793
from Mumbai, Maharashtra
Nov 29, 2015
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Hotel not given which i booked.

Address: Mumbai City, Maharashtra, 416119
Website: oyo rooms

I had booked hotel from oyo rooms for hyderabad name.the quality inn fidalgo 3 rooms 18-19 nov 1 room & 19-20Nov 2 rooms.& i paid full amount...i called oyo on17 nov for my room confirmation at that time they told ur room is confirm & when i reachef hotel at 3.00pm with all my luggage the hotel representive said we had no tied up since 1 month so we are sorry at that time i wasted 2 hr calling oyo and then they given me another hotel called...
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Deepak Singla1611
from Mumbai, Maharashtra
Nov 28, 2015
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Unavailable of room despite been booking confirmation

Address: Gurgaon, Haryana, 445206
Website: Oyorooms.com

I booked room from OYO for 28th nov near airport but wen i reached at the hotel it told me there is no booking. OYO had changed my booking some 8 km away from airport & even there i reached, this hotel also refused any booking. After calling there customer care no proper response was there. At 9 pm dey gave me a low budget hotel. Very poor service...
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Kshitiz Lohia
Nov 27, 2015
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Updated room to some other room

Address: 632014
Website: Oyorooms.com

They told us that your room is not available now and is updated to some other premium hotel having tariff of more than 4000 in a call conversation whose recording they might be having. But then they gave us a room of 1800 and that too it was not a premium room. They even told us that if commitment has been made they'll change the room but afterwards told us that no premium rooms are available....
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Gaurav Banthia
from Gurgaon, Haryana
Nov 27, 2015
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Poor Service & false room booking mechanism

Address: New Delhi, Delhi, 700055
Website: www.oyorooms.com

Hello, I had a lot of good reviews of your oyo rooms from my friends & family. So, I myself tried to use your website for hotel booking in delhi(as I am frequent flyer to delhi & raipur for business trips). I shortlisted two hotels for my trip one was Hotel Alpine Tree, Mahipalpur Delhi & other was Aerocity Hotel, Aerocity Delhi. But Aerocity booking was cancelled and my only valid booking was Hotel Alpine Tree, in your website I mentioned...
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Antonyja
from Bengaluru, Karnataka
Nov 27, 2015
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Non receipt of refund

Website: Oyo rooms

I had made a booking at Oyo Rooms with ID FEIC 6241 dated[protected] for stay at Pondicherry for one day ( November 21 to 22).Due to urgent domestic reasons I had to cancel my trip and consequently my above booking was cancelled on[protected], well before 24 hrs of my scheduled stay at Oyo Rooms.I had sent two mails and both were responded promptly stating concerned department is looking into the refund.I believe the replies were auto replies...
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ysgupta
Nov 25, 2015
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Property/hotel manager denied check in without giving any reason

Address: Bhopal, Madhya Pradesh

Booked a property /hotel (smriti star bhopal) via oyo rooms app, when I arrived at the hotel, hotel manager asked me for what purpose I have to stay, I briefed him. After that he started asking me to produce documents to prove that I came here for the same reason as I mentioned to him.This was disgusting. Very soon they started talking rudly, it was embarrassing, derogatory....
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Kushal Bhatia
from Pune, Maharashtra
Nov 25, 2015
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Not refunding the room cancelled amount

Address: Thane, Maharashtra, 400604
Website: www.oyorooms.com

I have booked an oyo room for mahabaleshwar for 1 day and cancelled it on 1st of October 2015. From that day i am following up with oyo for refunding the amount but till today have not received the amount and even they are not proactive to respond to the email...My booking number was NQHA5980. Request you to please help on these thing...
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arundhati chakravarti
from Kolkata, West Bengal
Nov 24, 2015
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Confirmed booking was cancelled without notification

Website: www.oyorooms.com

We have done a booking in Kolkata Oyo Rooms from booking.com. Booking ID[protected] Gust Name- Elizabeth Francis We had made 5000/- (ie. 25% of total) advance and made it confirmed . But when guest arrived at property, the property owner informed that booking has been canceled from their side and same has been informed to Oyo. Oyo did not felt the importance to inform that to us or to arrange alternative staying options. When...
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shashidhar patil
from Bengaluru, Karnataka
Nov 22, 2015
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Hotel booking

Address: Gurgaon, Haryana, 122001
Website: www.oyorooms.com

I have booked a room in oyo premium MMM Hospital at chennai from 24th to 27 of this month with booking id HIMW0921.. i have booked this hotel one week back and they confirmed booking and paid amount full in advance...today morning i..e i got confirmation message of booking of that hotel.. after some time i got one more message saying that hotel booking has changed to some other oyo room which is approximately 5 km from the previous hotel...
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Ritesh Jindal
from Jaipur, Rajasthan
Nov 21, 2015
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Highly irresponsible team and extremely rude company staff

Website: www.oyorooms.com

I made a booking at OYO Premium Rooms - Hotel Tiger Groove Resort, Ramnagar from 21 Nov to 24 Nov 2015 (Booking No - HPNY4028 for 21 Nov, RTEU1924 for 22 Nov and ILNW7019 for 23 Nov). I confirmed the OYO customer executives on 20 Nov 2015 before leaving from Delhi about the status of my bookings and I was mentioned that the bookings are confirmed. I have 2 small kids and there was so much of luggage and I reached the hotel at 7 A.M. on 21...
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karthik_sac
from Ahmedabad, Gujarat
Nov 21, 2015
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Proper bill with tin number not provided

Address: 380058
Website: www.oyorooms.com

I am a Govt Officer and I stayed with my colleague in OYO rooms DLF, Gachibowli, Hyderabad. I needed a proper bill from them so that I can get my Hotel Bills reimbursed at our office. Instead they sent an invoice which showed only tarrif, check in and check out time and date.

I strongly suspect that they are cheating on paying tax to the govt as well as I have lost a few thousand rupees because of non-availability of a proper...
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abhishekrangwani
from Indore, Madhya Pradesh
Nov 20, 2015
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Regarding refund of amount

Address: 482002
Website: oyorooms.com

Initially i had a booking for 14th and 15th i paid the amount by paying the amount for two days which was 3119, i checked out 0n 15th only at that time executive clearly promised me that i lll get the refund on my bank a/c & they cannot refund the cash as i paid through card now they are denying and even putting my call on hold for long or promising me a call back & not respondin properly worst experience will niether travel again nor suggest...
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Vijay Welke
Nov 19, 2015
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Hotel is confirmed but no rooms available

Website: www.oyorooms.com

I had booked room almost 2 month back and i am suppose to travel tomorrow with family but these people are saying me that room are not available. I am very freak out with the behavior from Oyo room. Very pathetic service and very pathetic people....
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romil nehru
from Chennai, Tamil Nadu
Nov 18, 2015
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Hotel booking information not updated

Address: New Delhi, Delhi, 110001
Website: www.oyorooms.com

Dear Sir/Mam,

I am writing this in a fit of anger and with a very tired body, mind and also on an empty pocket thanks to OYO Rooms.

I had made a booking with reference number ZUMC4862 t Palm Shore hotels through OYO Rooms booking website. The booking was made for 19th Nov arrival. However, once i received the SMS from OYO, it read that the booking was from 12.00 PM on 19th Nov. Since I was supposed to reach...
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Dalbir Singh Jaggi
from Aizawl, Mizoram
Nov 18, 2015
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No room available after confirmation

Address: Ernakulam, Kerala

I have booking for broad bean hotel kochi vide ref no ETOM7523 and when I visited to hotel they said no booking on my name and when hotel people talked to Oyo they said no booking in different place I don't know how these companies are working in our country. I want to advice to everyone pls do not take services on Oyo if you want to enjoy things in planned way otherwise like me you will be waste your time....
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Daljit Singh
from Bengaluru, Karnataka
Nov 16, 2015
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Refund denied on cancellation with sufficient notice

Address: Gurgaon, Haryana, 122002
Website: OYOrooms.com

Struggling for refund !!

Booking no UFEM1876 at Goa for 2 nights for the 26th and 27th of November.

I cancelled the booking on the 5th of November (21 days before the check-in date). Per their Cancellation policy I need to inform them only 24 hours before check-in for 100% refund, however I have informed them much earlier and they tell me that this booking was a NO REFUND on cancellation??!!

Even...
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sobu86
from Hyderabad, Telangana
Nov 12, 2015
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Oyo confirmed booking while hotel has no room available and is denying booking

Address: Lucknow, Uttar Pradesh, 226016
Website: oyorooms.com

I have made a booking with OYO rooms for Ranjhana Heritage Hotel, Vikrant Khand, Lucknow, U.P.
Luckily i checked with the hotel a month in advance and he simply said he has the booking request from OYO but he has no rooms available for the date.
OYO customer care repeatedly is telling me that the booking is confirmed, i believe simply by checking their online records.
On one of the calls, I was asked why are you even...
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Tarandeep Singh Pahwa
from Delhi, Delhi
Nov 12, 2015
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Booking Confirmed through Oyo rooms, Hotel Owner denying it

My booking ID is ESCN7241. I had booked hotel in Mehra residency for 8 rooms for 27 and 28 Nov. Yesterday hotel owner told me that we don't give bulk booking to Oyo rooms. That too after I called regarding food inquiry. Why it was told to me yesterday (11/11/15)? Where will my 24 relatives stay? Dates are on my head. Please resolve this asap. Your customer care is of no use. Thanks Tarandeep [protected]...
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Gaurish Parkhe
from Malegaon, Maharashtra
Nov 10, 2015
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No refund for my cancellation

Address: New Delhi, Delhi, 122001

I booked 2 Oyo Rooms on 15th August. Then I cancelled my booking the next day as I did not need it. To This I was entitled full refund. So I told them accordingly. They asked for my account details. I gave them the details. But they did not respond. After a few days when I again contacted them they told me that he account details were wrong so I sent them different details. To this also they have not yet sent any refund. I have sent them...
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