Claimed

OYO Rooms Complaints & Reviews

3.7
Last updated Mar 1, 2024
Complaints 6575
Resolved
4535
Unresolved
2040
Quick Links
Statistics
Share
Contacts

File a complaint to OYO Rooms

Having problems with OYO Rooms?

File a complaint and get it resolved by OYO Rooms customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
OYO Rooms
Customer Service Contacts

OYO Rooms Phone Numbers

Phone
+91 93 1393 1393
573
735

OYO Rooms Website

OYO Rooms Head Office Address

325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India
122002

OYO Rooms reviews & complaints page 327

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Daljit Singh
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund denied on cancellation with sufficient notice

Address:Gurgaon, Haryana, 122002
Website:OYOrooms.com

Struggling for refund !!

Booking no UFEM1876 at Goa for 2 nights for the 26th and 27th of November.

I cancelled the booking on the 5th of November (21 days before the check-in date). Per their Cancellation policy I need to inform them only 24 hours before check-in for 100% refund, however I have informed them much earlier and they tell me that this booking was a NO REFUND on cancellation??!!

Even...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sobu86
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo confirmed booking while hotel has no room available and is denying booking

Address:Lucknow, Uttar Pradesh, 226016
Website:oyorooms.com

I have made a booking with OYO rooms for Ranjhana Heritage Hotel, Vikrant Khand, Lucknow, U.P.
Luckily i checked with the hotel a month in advance and he simply said he has the booking request from OYO but he has no rooms available for the date.
OYO customer care repeatedly is telling me that the booking is confirmed, i believe simply by checking their online records.
On one of the calls, I was asked why are you even...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tarandeep Singh Pahwa
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Booking Confirmed through Oyo rooms, Hotel Owner denying it

My booking ID is ESCN7241. I had booked hotel in Mehra residency for 8 rooms for 27 and 28 Nov. Yesterday hotel owner told me that we don't give bulk booking to Oyo rooms. That too after I called regarding food inquiry. Why it was told to me yesterday (11/11/15)? Where will my 24 relatives stay? Dates are on my head. Please resolve this asap. Your customer care is of no use. Thanks Tarandeep [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gaurish Parkhe
from Malegaon, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No refund for my cancellation

Address:New Delhi, Delhi, 122001

I booked 2 Oyo Rooms on 15th August. Then I cancelled my booking the next day as I did not need it. To This I was entitled full refund. So I told them accordingly. They asked for my account details. I gave them the details. But they did not respond. After a few days when I again contacted them they told me that he account details were wrong so I sent them different details. To this also they have not yet sent any refund. I have sent them...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
devdutta_bhide
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No Refund amount after cancellation

Address:600100
Website:OYO ROOMS

I have booked 4 rooms in Trivendrum through OYO rooms for my travel on 19th Oct 2015.I paid full amount INR7296. My travel plan was changed and I want to cancel only one room. But Oyo room web site does not have any facility to cancel only one room. I have to cancel all 4 rooms and re-book 3 rooms. As per OYO rooms policy full amount will be refunded if cancellation is being done 24 hours before check in. During cancellation, no message pooped...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
A
arunsneh
from Pandua, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Rooms denied despite confirmed bookings and advance payment

Address:Mumbai City, Maharashtra
Website:oyorooms.com

I had booked three rooms through oyo for three days and on reaching the destination i was told by the hotel owner that rooms are not available. with six people and luggage had to roam around to get a suitable room. missed my morning darshan of my guru and had despite calling several times no response was given. later on the hotel people said that oyo is like that only you should have directly booked....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
@
@nids31
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hotel provided not up to the mark

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:oyo rooms

I booked my hotel through OYO rooms to Goa from 23 to 27 oct. We booked three rooms of same hotel as we were seven people . Firstly we got reservations in Sea Breeze but later are hotel was changed to sodder classic beach that to when we called up them several times as one room was available at the previous hotel itself and 2 rooms at new destination.When we reached there we found bed bug . the rooms were pathetic, stinking . whenever we...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ankijai
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst rooms...worst hospitality.... Worst call centre executives...

Address:Gurgaon, Haryana, 122002
Website:www.oyorooms.com

There is no response to consumer feedback. rather there is no acknowledgement for your mails. Worst that i have ever experienced. Booking Id - CJVB1962. The hotel for the stay was the worst of its kind with the worst hospitality that one can expect. The customer support is also useless and there is nobody to hear your concern....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ashwinjangam
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Proper services not provided - traumatized

Address:500027
Website:oyorooms.com

Booking ID : ZPEH5139. Booking was made a ruffels beach resort goa in advance, on day of arrival we were given sorbes ann goa but accommodation was outside property provided, next at 6:00pm we were moved to casa ashvem which was a horrible property with insects and bugs when asked OYO sent us to a outskirts property with no facility. Causing Trauma...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Piyush Rawat
from Rishikesh, Uttarakhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst hotel I stayed in

Address:Dehradun, Uttarakhand, 246149
Website:Oyorooms.in

Worst experience. Will never book any hotel through oyo. Visited palm retreat hotel in mussoorie and checked in on 26th October and stayed till 30th october. These were my worst hotel experience ever. We have to change our rooms 5 times because the rooms were filthy, geezers were not working, TV was not working.no power back up. Lights were gone for 10 hours. Do you call it a hotel. When I cleared my bill, they didn't have the change...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
BiplabJ
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Booking confirmed online. No reservation found at check in. Hotel sold out.

Address:500036

We have done online reservation with OYO rooms on 18/10/2015 . We recieved a booking conformation number GJLE7981 for one room. Check In 29th October. Check Out 02/11/2015. On 02nd November when we went to the hotel for checking in. Manager very rudely informed there is no room available. When we showed him the conformation number, he said " what to do if we do not have rooms now". He did not help us with any alternative option....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dhavalmer
from Kolhapur, Maharashtra
Report
Copy

Enforcing to cancel my booking or change the property with lower category

Address:122002
Website:www.oyorooms.com

We have booked hotel in goa for 27th to 31st December, 2015 in the mid week of may with 100% advance through makemytrip. In September i get to know that the address given is not efficient to reach hotel as there are too many oyo rooms so i sent message to oyo rooms regarding full address of the property. they have sent me confirmation along with full address and from the problem starts. Now i am getting calls from oyo rooms almost daily with...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
KB Harlalka
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Shifted to different hotels at last minute for a fully paid booking and made to use the staff room as a last resort

Address:New Delhi, Delhi, 110034
Website:www.oyorooms.com

We booked an oyo room for 22nd October, 2015 at Jaipur railway station, by paying the whole amount in advance and received your confirmation message, along with the hotel details on 19th october. We informed you in advance that we will reach on the morning of 23rd. On reaching at hotel Abhiraj at 5.30 A.M, Mr Mahesh at the front desk, refused us the room citing full occupancy. At the same time there was another family who were asking for...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RakhiG
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My hotel was shifted without informing me till the time of my check in - full payment been done a month back

Address:New Delhi, Delhi, 110075
Website:www.oyorooms.com

I have done my booking of 3 luxury rooms in Tiger groove resort- Village Kyari, Ramnagar Jim Corbbett through OYO Rooms ( 2 rooms were booked on 6th September - Booking No. MOTY8219 & 1 room was booked on 16th Sep Booking No. CDQZ3214. I have done the complete payment of all these rooms before hand. Check in date - 22nd October & Check out date 24th October. We were 5 adults and 4 Children in all.
I kept receiving OYO rooms...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
V
Vijay Jayaram
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No hotel rooms provided for full payment at the time of booking

Address:560047
Website:oyorooms.com

I had booked OYO Premium in Pondicherry Kamaraj Salai, Saram for the dates 23, 24, 25 OCT 2015 and have paid complete 7236 INR. booking id : TGUA[protected](Travel Guru) Received an sms update on mobile stating that my booking has been updated to a "non oyo property". I spoke to people at oyo customer care for the hotel name and it happened to be a "hut" by the name "The Only Place-Mariamman koil, Periyamudaliyar chavadi". The Only...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Balu890
from Thiruvananthapuram, Kerala
Report
Copy

Wasting time and not paid attention about request made

Address:380008

I have called oyo room call center before booking the hotel and told them I would be checking with my team mate girl who is localised and they confirm if I book room for 2 guest they would allowed me. But now hotel is not allowing for the meeting and oyo shifted my property and first hotel is asking for payment.. where I had stay alone for only half an hour and later when my team mate came they started issue with her. I would require repayment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Debashis1978
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Horrible experience staying at OYO room and cheated by OYO executive

Address:Kolkata, West Bengal, 700019
Website:www.oyorooms.com

This is in regarding to my recent stay at Kolkata. Both the bookings are made through Make My Trip (MMT). The complain is in regards to the booking made at: OYO Rooms Ballygunge Maddox Square, KOLKATA 44, Ritchi Road, Kolkata, KOLKATA, India MakeMyTrip Booking ID ­ NH7P[protected]. Initially the booking was made from Oct 1st to Oct 4th (3 nights). It was made under "Pay at the Hotel" mode. But, the moment I checked-in at the property,...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
M
m b srivastava
from Lawar Khas, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not providing a booked and paid room

Address:121006
Website:www.oyorooms.com

Dear Sir, I had made a booking for four rooms for 15/08/2015 vide OYO Rooms Booking ID-URT3671. Our experience with OYO ROOMs has been very bad. Despite confirmed and fully paid booking for 15/08/15, five days in advance, we were denied accommodation. I was accompanied by two families with five ladies and was running helter shelter in night and rains to find alternative accommodation. This is not only extremely unprofessional but...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Gurgaon, Haryana
Website:www.oyorooms.com

I had marked a mail to OYO Rooms CEO regarding my concern, but did no got a proper response from them. My email details as below: Dear Sir, With due respect, I wish to put before you the following few statements for your kind consideration: I had joined OYO Rooms as a reservation agent on 2 February 2015 after working four years and nine months in the BPO sector. I had been looking for an opportunity to experience something different...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kartik Murugan
from Hyderabad, Telangana
Report
Copy

Full refund not done after denial to check in to hotel

Address:Kanchipuram, Tamil Nadu, 600119
Website:www.oyorooms.com

I had a booking for oyo rooms on 2nd october and check out on the 4th.When i reached on 2nd I was forced to cancel my booking since I was not allowed to check-in as they said "NO COUPLES" allowed. I called up your customer care then they told me to cancel it online and I did. Now i see Iam not getting a full refund.OYO rooms haven't mentioned in your policies that UNMarried Couples are not allowed. I want a complete refund of RS 2998/- my...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy