OYO Rooms Complaints & Reviews

I did a booking using your app and got a confirmation at around 6 pm. then I got into flight and landed in Delhi around 11 pm. I saw a mail from you that the booking has been put on hold. when I called the call centre, I was told that it's now confirmed. on reaching the hotel the hotel manager told that there are no rooms available there and they have already informed oyo rooms about this long time back. when again I called, the rep said to transfer the call to the concerned department I wanted for more than 5 mins but no one lifted the phone. at that time around midnight I had no where to go and no booking. had to travel a long distance to another hotel pay double the amount and stay in a run down hotel just because u guys didn't do your job right. overall a pathetic experience and I will make sure I tell this to all my network and post this experience where ever possible in social media to let people know not to trust your company and get cheated and troubled like this Manish

Hi, I had made 2 booking and below are the booking reference nos: XKNR5619 WBFI7362 While making the booking and also while making the payment the T&C clearly stated that I can cancel the booking 24 hours prior to the check-in time. However when I called yesterday to cancel the booking, the OYO team in not ready to refund the money stating some Goa policy which doesn't allow them to refund any money. It is very strange and absolutely absurd that these guys cannot refund my money when the email sent by them clearly states that I can cancel for a full refund, 24 hours prior to check in time. No one made me aware of any special Goa policy that they have brought in place. Hence I do not think that I care for their internal policies and request them to refund my money for both the bookings immediately with no further delay. Regards, Sangita

I booked a room on the 2nd of December at 10AM at hotel siddhartha bandra mumbai and got a confirmation by email and SMS. Then I got a message that I am being expected. When the guest went to the hotel the hotel did not honour the booking.The customer was left stranded on the streets of Mumbai and spent a night in some lousy hotel. The customer service team did not even have the courtesy to arrange an alternate room. Instead they blankly apologised and said we cant do anything. They have no value system and it seems they are multiple selling the rooms at higher rates and cheating the people. After confirmation no room. How is it possible? This means they have given the room to someone else who probably paid on the app or paid more. Such companies can not be relied upon and I strongly recommend to all not to trust this app and company. Especially, professionals who are travelling on work should never use this app for themselves or their vip guests as they will end up losing their job or client. Like · Reply · 4 hrs

I have used the OYO app first time, we have shifted to Mumbai on 28th and booked a hotel using OYO app for 3 nights in khar west . I didn't face any issue with that . On 1st we wanted to extend our stay, but we couldn't bcs rooms were not available in the same hotel . I again used the same app to book another hotel in andheri east ( Booking ID WUQP2619), I reached there but could not any decent hotel with the same name there . I searched...

I had booked a room via oyo rooms. I was required to prepay the booking amount. My booking id with oyo is CPVL4901.

After reaching the hotel (Hotel Krishna at Athwa in Surat) booked via oyo, I was shocked to have been informed that the Hotel had no tie-up with oyo rooms.

Therefore, standing at the reception counter, I contacted oyo (at [protected]) to get my problem resolved. However, I was made to 'hold the line' for more than 30-35 minutes by the oyo customer-care. So I had to cut the ongoing call, and again call them up. Every time, I was required to hold the line for a long time, after which I gave up.

Further, the hotel seemed to have only a receptionist standing at the counter, and no other staff. The hotel also did not have any restaurant/other amenities as promised on the website. Instead, there was a small dirty reception-counter and a dark passage where about 3-4 rooms had their opening. The hotel did not even seem secure enough to leave your luggage with them.

Finally, I cancelled the booking via the oyo app; and pursued the cause by writing number of emails and making dozens of calls. I was ultimately promised a refund by one Mr. Rajan Mishra (oyo guest support), which I have still not received. It has been more than 10 days since oyo rooms promised a refund.

Contact oyo rooms at (M) [protected], (email) [protected]@oyorooms.com via freshdesk.com

After cancellation, OYO Room not refunding my money instead of giving assurance in mail only. My Booking No. WGRD8354. As per the policy it will take 4 days after cancellation for refund. And my first mailing date is 23rd Nov and today is 1st dec. Please do something to giving back my refund.

I'm On a visit to Delhi for 3 nights.i had booked a room through oyo a week in advance and received confirmation for the same.1 day before check in I received a message from oyo asking me to call back and reconfirmed.i was in Bangkok that time and I called from there to confirm.i also received final confirmation from oyo.after reaching delhi I booked a cab and reached the hotel where I was promised a room.on contacting the reception I came to know that my booking wasn't confirmed.i called oyo and they shifted me to another hotel which doesnt meet the standards of the promised hotel in any ways.im highly disappointed

I had booked hotel from oyo rooms for hyderabad name.the quality inn fidalgo 3 rooms 18-19 nov 1 room & 19-20Nov 2 rooms.& i paid full amount...i called oyo on17 nov for my room confirmation at that time they told ur room is confirm & when i reachef hotel at 3.00pm with all my luggage the hotel representive said we had no tied up since 1 month so we are sorry at that time i wasted 2 hr calling oyo and then they given me another hotel called gateway which was very low category compare to fidalgo but i want to know why they did not contact us before reaching hotel & again my next visit was banglore same thing happend i called oyo they said ur rooms are confrm & i call to hotel they said we had already told oyo that all rooms are full dont send any booking...so why all time we should call oyo n hotel for confrming then what is need of booking online so plz take strict action on oyo or stop them.

I booked room from OYO for 28th nov near airport but wen i reached at the hotel it told me there is no booking. OYO had changed my booking some 8 km away from airport & even there i reached, this hotel also refused any booking. After calling there customer care no proper response was there. At 9 pm dey gave me a low budget hotel. Very poor service

They told us that your room is not available now and is updated to some other premium hotel having tariff of more than 4000 in a call conversation whose recording they might be having. But then they gave us a room of 1800 and that too it was not a premium room. They even told us that if commitment has been made they'll change the room but afterwards told us that no premium rooms are available.

Hello, I had a lot of good reviews of your oyo rooms from my friends & family. So, I myself tried to use your website for hotel booking in delhi(as I am frequent flyer to delhi & raipur for business trips). I shortlisted two hotels for my trip one was Hotel Alpine Tree, Mahipalpur Delhi & other was Aerocity Hotel, Aerocity Delhi. But Aerocity booking was cancelled and my only valid booking was Hotel Alpine Tree, in your website I mentioned my checkin time as 11 PM - 12 PM, 26/11/2015. But my flight got delayed by 2 hrs, so I called up your customer care to inform Hotel Alpine Tree that my checkin can be delayed by 2 hrs(I did not have the number of hotel as I received no message or mail mentioning hotel contact details), but I am coming for sure. Finally, I managed to reach Hotel Alpine Tree, Mahipalpur Delhi by 1:15 AM 27/11/15, only to know that my room was allocated to someone else and they asked me to sleep on sofa present in the lobby area. And they asked me to wait till 3:30 AM probably then they can arrange some room. Then I tried calling your helpline no. There the operator took call after 10-15 mins of waiting only to say that he cannot do anything now and was asking me to move to some other property which was nearly 1-1.5 km away. I told him since I am having lot of luggage and I was feeling unwell and that time at 2 AM night, I left my taxi as well, so I cannot move to anyother property so far. Oyo Rooms were thoroughly unprofessional and irresponsible during this entire thing. Finally, I got some relief when I saw a oyo property manager named Vipin, I told my plight to him and then he arranged me a room for the right at Hotel Paradise just 3 buildings away. He took my booking id and told that he will update my new Hotel in your portal. Although the room was sub standard, bed linen & towel were untidy, wifi was not working & room light was too dim, but hotel management promised me better quality room next morning. I decided to stay there as I had no other option left. To my shock, morning at around 10:00 AM 27/11/15 I got mail from oyo rooms mentioning showing booking for 3 days .i.e. 25/11/15 to 28/11/15 instead 26/11/15 to 28/11/15 and Hotel stay mentioning Hotel Alpine Tree. I called up customer care several times to address this issue, every time my call was put on hold citing they are transferring my call to senior manager which actually never happened. Finally at around 11:00 PM 27/11/15, I got the mailing mentioning Hotel Paradise with correct checkin and checkout date. To sum up everything. I would liketo say my total experience with oyo rooms was very poor & irresponsible. I would like the management team to check this kind to problem does not happens any with anyone and your customer should not face such harrasment I had gone through after I expect value for money. -- Regards, GOURAV BANTHIA [protected] Kolkata

I had made a booking at Oyo Rooms with ID FEIC 6241 dated[protected] for stay at Pondicherry for one day ( November 21 to 22).Due to urgent domestic reasons I had to cancel my trip and consequently my above booking was cancelled on[protected], well before 24 hrs of my scheduled stay at Oyo Rooms.I had sent two mails and both were responded promptly stating concerned department is looking into the refund.I believe the replies were auto replies as both letters were worded similarly. I then called up their helpline on[protected] and I was told that I had to share my bank details. Why bank details when my booking was done through net banking and why the bank details were not asked in the first instance or in the second instance when I had sent a mail. Nonetheless I sent them my bank details . A few hours later I receive a mail from their escalations department stating that my query must have been resolved and asking for my feedback. I immediately sent them a reply that my issue was far from resolved and that I was dissapointed with their response. Later today I receive yet another mail again from the same department hoping that the issue is resolved.. How insensitive and deplorable is this attitude . I request a speedy resolution to my issue. Regards Joseph Antony

Booked a property /hotel (smriti star bhopal) via oyo rooms app, when I arrived at the hotel, hotel manager asked me for what purpose I have to stay, I briefed him. After that he started asking me to produce documents to prove that I came here for the same reason as I mentioned to him.This was disgusting. Very soon they started talking rudly, it was embarrassing, derogatory.

I have booked an oyo room for mahabaleshwar for 1 day and cancelled it on 1st of October 2015. From that day i am following up with oyo for refunding the amount but till today have not received the amount and even they are not proactive to respond to the email...My booking number was NQHA5980. Request you to please help on these thing

We have done a booking in Kolkata Oyo Rooms from booking.com. Booking ID[protected] Gust Name- Elizabeth Francis We had made 5000/- (ie. 25% of total) advance and made it confirmed . But when guest arrived at property, the property owner informed that booking has been canceled from their side and same has been informed to Oyo. Oyo did not felt the importance to inform that to us or to arrange alternative staying options. When guest arrived and property people did not allow them to in, that time also Oyo did not show any responsibility to arrange some other options quickly. At the end guest made their own arrangements at around evening 7. After taking money from customer don't you think Oyo have little responsibility to serve customer as well? I want the Financial settlement, proper justification for the harassment, and apology from them for the same.

I have booked a room in oyo premium MMM Hospital at chennai from 24th to 27 of this month with booking id HIMW0921.. i have booked this hotel one week back and they confirmed booking and paid amount full in advance...today morning i..e i got confirmation message of booking of that hotel.. after some time i got one more message saying that hotel booking has changed to some other oyo room which is approximately 5 km from the previous hotel booking ..i called twice to oyo helpline they said they cant give that hotel... i[censored] want to stay or you cancel the hotel they said they cant give the same hotel the which i earlier booked.. they forced me to cancel the booking.. booking a hotel is my choice and i book based on my needs.. u people decide where i have to stay... this is one of the worst experience of my life for booking hotel.. i[censored] would have confirmed before.. i would have booked same hotel through other bookings.. they promise one thing and they do one thing.. totally its a fraud company.. cheating people.. please people of india.. dont trust and dont book oyo rooms... The reason for complaining is that.. what i faced today.. tomorrow somebody else will face same problem.. these oyo people will take it granted.. they play with people sentiments.. appropriate action should be taken.. and indian government stringent rules to avoid such fraud ... still they need to refund my money.. if i they dont refund.. then i need to take further steps...

I made a booking at OYO Premium Rooms - Hotel Tiger Groove Resort, Ramnagar from 21 Nov to 24 Nov 2015 (Booking No - HPNY4028 for 21 Nov, RTEU1924 for 22 Nov and ILNW7019 for 23 Nov). I confirmed the OYO customer executives on 20 Nov 2015 before leaving from Delhi about the status of my bookings and I was mentioned that the bookings are confirmed. I have 2 small kids and there was so much of luggage and I reached the hotel at 7 A.M. on 21 Nov 2015 and to my surprise, the hotel staff did not allow me to check in at the hotel by mentioning that they don't have a tie up with the OYO Rooms now. When I called up the OYO Rooms, I was again told that your bookings are confirmed and only after me explaining the issue, I was told that our escalation team will get in touch with you soon. Only after giving multiple calls to the customer care executive, I was told 3 hours later that your booking for 21 Nov has been made in a different hotel which was 20 KMs away from the Tiger Groove Resort. I asked those people to arrange for a cab for my pick up since there was no vehicle available at that time in Tiger Groove Resort but I was told that we don't have a policy to provide the cab facility. I was told by Mr Mandeep (escalation team) that if no vehicle is available, you take a public transport in the jungles of Corbett Park or else you walk down to that hotel. Somehow, I managed to reach the other hotel and then again to my surprise I got a call from the OYO Rooms that my booking for the next 2 days has been confirmed at the original hotel - Tiger Groove Resort and I was asked to go there of my own on 22 Nov. I think that these corporate people are just bothered about their profits and even though this company is in the hospitality industry, this is the kind of services that are being offerred by OYO Rooms. I strongly recommend to my colleagues not to make any bookings through OYO rooms in future and to kindly strictly confirm your bookings already made. This company is not going to compensate you for the sufferings that you may have to bear in any manner what so ever. For each of the complaint they have a standard reply that this is not as per our company policy and I believe that informing the customer about change in any bookings and making a fool out of the customers only is as per their company policy. Such a FRAUD Company!!

I am a Govt Officer and I stayed with my colleague in OYO rooms DLF, Gachibowli, Hyderabad. I needed a proper bill from them so that I can get my Hotel Bills reimbursed at our office. Instead they sent an invoice which showed only tarrif, check in and check out time and date.

I strongly suspect that they are cheating on paying tax to the govt as well as I have lost a few thousand rupees because of non-availability of a proper bill.

Initially i had a booking for 14th and 15th i paid the amount by paying the amount for two days which was 3119, i checked out 0n 15th only at that time executive clearly promised me that i lll get the refund on my bank a/c & they cannot refund the cash as i paid through card now they are denying and even putting my call on hold for long or promising me a call back & not respondin properly worst experience will niether travel again nor suggest any one

I had booked room almost 2 month back and i am suppose to travel tomorrow with family but these people are saying me that room are not available. I am very freak out with the behavior from Oyo room. Very pathetic service and very pathetic people.