OYO Rooms Complaints & Reviews

Dear Team, This is with regard to my recent booking of Oyo Rooms from WWW.OYOROOMS.COM website. I booked a room in Shimla for 2 nights because the hotel mentioned on the website was good. To my surprise, when I received the booking confirmation mail after the full payment, hotel name which was mentioned in the email was a third class hotel (just a lodge infact). It is very disappointing to get such bad hotel rooms at such high cost and that too after doing a fraud of showing something else and then booking something else. I request a FULL REFUND of my money as this is cheating and not booking. Booking Id: OYO Rooms Summer Hill View, Booking No. QDJA8310 Name: Tarik Arora Travel dates: 1st Jan 2016 - 3rd Jan 2016 Booking date: 24th Dec 2015 Location: Shimla Thanks, Jyoti

I stayed at OYO premium rooms at Hotel Kens, Sri Nagar colony, Banjara Hills, Hyderabadfrom 19-Dec-2015 to 21-Dec-2015. On 20th I ordered to clean my room post which I missed my imported Liquor bottle and a power adapter. I complained at OYO customer care as well as in Hotel but no update so far. Disappointed with the response they give. It's worst hotel I have experienced, right from staff to security at the hotel.

Hi Team, I had booked room for my parents near Hazarat Nizamuddin station in hotel City Center inn from your customer care and they said that rooms were very nice with good ambience but I faced several issues and highly unsatisfied with your service the following issues which I had faced are: The contact details which was given in message which OYO room send to us was wrong . After calling 10 times to customer care and getting assurance that we will be getting new numbers of hotel via a sms, the numbers were not received ( from your end it may be not send). The hotel was in so much interior that it was very difficult to track . On going to Hotel we find out that there was construction going on in Hotel premises for renovation if this was the case you should have intimated us before hand itself. Overall my family faced lots of problem and haven't even stayed in that hotel . Kindly take some serious action so that your further customers doesn't get into such types of trouble. Reagard’s Harsh Vardhan Choudhary [protected]

I am yet to get the refund for my booking Number “NZLI 2409”, which I had to cancel due to wrong date of checking given in my booking confirmation. I had requested for date of check in as 10/12/2015, whereas the same was wrongly put as 15/12/2015, may be due to connectivity issue., which was immediately communicated to customer service team of OYO. This led to lot of inconvenience to me and I had to book fresh again thru OYO, which costed me more and then payment was made directly at hotel. I had requested to "OYO Customer Service" to change the date of check in as 10/12/2015, however they expressed their inability. Since, they could not change the date of check in, i requested them to cancel the booking, They confirmed cancellation of booking & informed that the payment will be refunded to my credit card account. However, the refund is yet to be received by me. I am sorry to say that their customer service is horrible. Please arrange to refund the amount of the above referred booking no. “NZLI 2409”, without any further delay & confirm immediately.

I booked a room with booking id TLQD4739 on 21st Dec 2015 using the code OYOLA and paid the charges of the hotel via ola money option before checking out on 22nd Dec 2015. It has been more than 24 hours, as I write this complain but I still haven't received the cashback worse there is no communication in this regard from OYO rooms to pacify the concern

My booking Id is-[protected].Booked oyo room from clear trip.They have taken my booking for Maya international but when reached there booking was not confirmed. They shifted me to other hotel with lower tariff. Paid for one day but hotel people asked extra charge of 500/- for early check in. When called oyo executive were very rude. Disappointed.

Oyo website was reflecting the availability of rooms in the hotel Stay By the way n in actual none rooms were available. I had done the bookings, the amount of 2298 was transacted by me, later I came to know there weren't any rooms available when I called the property manager. I was forced to make a cancellation of the stay where in actual oyo website had done a fraud by reflecting the availability of rooms n haven't yet refunded my amount even after multiple follow up n instead saying they will consider the case as cancellation n only refund 1149Rs..

Tried to book premium room through app 2 days in advance and kept getting mesaage - there is something wrong and transaction can't be processed this time. However in 10 mins got a call from bank whether I used my debit card and subsequently card was charged for the room rate, yet havent seen any booking in 'my booking' in the app. Called customer care and guy said room is booked for today's date!!! I requested to change the date, which he couldent and ask me to cancel original booking and rebook through app again and mentioned me of full refund. Eventually i can see the booking in 'my booking' and canelled it, yet disnt get any confirmation of refund or anything. Called customer care again and another guy mentioned they have mot received any payment from me and booking is unprocessed. When i mentioned of my previous call and asked him to check again, he twlls me there are 2 unprocessed booking and 1 cancelled booking.. God knows how all these booking got created, i guess thats where i was getting error message while using app, on the back it was creating bookings. I asked about refund status and he said there are no refund as per policy and he can only help me procees the payment for inprocessed ones. I asked to transfer me to his supervisor, as he may not have authority to resolve my issue.. He refused to transfer.. When i asked repeatedly he put me on hold for few minuts and asked me if he was audible about 6-8 times to which i kept saying yes and he pretended as he didnt hear anything amd finally cust the call.. I called customer care again, talked to another guy, Vipin (this time i was careful to ask name) and asked to talk to hos supervisor about rude behavior from one of his colleague.. Again after hold for 10 mins, he said supervisor is busy and they will call me back.. Never heard from anyone from oyo again.. Bad app, worse customer service..

Made a booking in oyo rooms oyo premium iskcon vrindavan four months ago and made a payment through oyo wallet talked with hotelier that booking is confrimed today recieved a call from oyo rooms that they recieved a mail from hotel saying that payment made from oyo wallet cannot b entertained.and booking will be cancelled, at the same time i talked with the hotel reception they are saying that we didnt sent any mail to oyo rooms like this kindly resolved this issue please

My name is James Joseph. My booking id is FOZQ2098. I booked for a room at hotel Sol Beso mandrem from 19-22 December 2015. I personally called and enquired about the room to the property directly and the management of the property answered to my question that the rooms for the dates which I booked was already full. Due to inconvenience caused from Oyo rooms I was forced to cancel the room. The refund of rupees 44992 was not credited to my account till. Kindly make necessary arrangements for the refundable amount.

My self Mohd.Idris Pipadwala, Age: 31 Male, Ahmedabad.

I've booked one room for 2 persons check in date 28 Nov- check out date 29 Nov 2015 at Kalubha Road, Bhavnagar. Paid Rs. 999 through mobikwik wallet.

Then I cancelled the same booking on dated 26 November 2015, but still today I didn't get any refund amount from their side.

Tried many calls, but no positive result.

My contact no. is [protected], same is registered on oyo rooms website.

Kindly help me to get my refund.

This people/business/company upgraded my bookings without intimation so I cancelled the booking now they are not replying my emails for refund.

Hi OYO, I had blocked a room at Rock Regency Ahmadabad on 19th and got a conformation that the rooms are blocked, but on arrival at the hotel we were denied the rooms stating the reason that we don't have rooms available. But when asked if we want to book rooms directly and not the one that we have blocked through OYO, the hotel staff was more than happy to give us the rooms but the charge would be twice that we were assured through OYO. We had to look for other hotel and get our self the required stay as we were in the city for the first time and had already had a drive of 500kms the added task of looking for another hotel due to denial of the blocked room was not at all pleasant Please look into the issue as so much of news about OYO and then finally using it was completely different and would make me hesitant to use it or suggest it to any one

I, had booked a room in Bangalore on OYO (Booking no: HOYD4078, Hotel Park Inn) for me and my wife on 15th Dec 2015 for a check-in date of 20th Dec 2015. I would like to put forth the following harrowing experience I had: After reaching the hotel at around 2:30pm, the receptionist told me to wait for sometime and called someone from OYO and told them that all the rooms are filled and no rooms are available. She failed to inform me the same and I waited like a fool for half an hour. It is only when I asked her that she informed me that the rooms are full and that I will be transferred to another hotel. No message/call from OYO was received by me in this sudden change of plan. It is only after I called OYO that I was told that the booking has been transferred to another hotel(HOYD4078 Hotel Apollo Green). My request for a cab booking by OYO since I did not know the place and lots of luggage was turned down by OYO. The other hotel was 1 km away and address given by OYO was not proper. No landmarks nearby was given. So I decided to call the other hotel(Hotel Apollo Green) for the address. To my shock the receptionist responded by saying that my room booking is cancelled and I have been transferred to another hotel which he did not know and I have to call OYO. The person refused to be identified. I called OYO for a clarification regarding the same and I was asked to be on hold until I get a clarification from the hotel. I waited for around 15mins on hold and had to cut the call since I was low on balance. All this while I am waiting on the road with my luggage for a callback from OYO which I did not get, nor did I receive any email confirmation regarding the same. I had no choice but to leave to Kempegowda bus station with all my luggage as my wife had a return ticket at 10:15pm, with no clarity on status of my booking, I had to wait in the bus stand. At around 7:00pm I receive a call from hotel Apollo Green asking me when is my check-in time for a room that was supposed to be cancelled. From the previous experience I had with Hotel Apollo Green receptionist, I feared that when I reach the hotel with all my luggage, I will again be told that my room had been cancelled and I will have to look for another hotel. Me and my wife had to sit in the bus stand till 10:30pm despite booking a room from OYO. Today morning I called OYO at 7:37am accounting the harrowing experience I had and I was told that the matter is being escalated and I will get a callback in half-an hour. The time is now 9:00am and I have not received any call-back from OYO. You have 15 days time to respond to this mail as to why I had to go through all of this despite having booked and confirmed accommodation, after which legal proceeding will be initiated against you. PS: I have recorded all mobile conversations with OYO/ Hotel Apollo Green in this matter.

Hi, I had booked a room from Oyo and I opted for the pre payment option. Their payment gateway redirected me to the bank, I paid and came back but the front end showed Transaction not completed. So I thought something went wrong and tried to do the payment again. Then realized that they are not doing the front end check for transaction and actually the payment was deducted twice from the bank (Rs 4792 x 2). I immediately called the customer care and informed about the issue and they assured to refund the money back in 4-5 working days. It has been 10 working days now and I called them again. They have assured me the same thing. Suggest everyone not to take Oyo at any cost because 1) Their front end doesn't handle the payment 2) Their customer care have no idea what's going on 3) They only have phone option in customer care. So whatever we speak is not recorded from the customer's point unless the customer himself or herself records it. 4) Oyo doesn't pay for the loss that happened to you. My money is stuck for 15 days. 5) The customer care never responds back if the issue is resolved. Hoping that the issue will be solved. Regards, Thejus

My booking ID is ZVCQ0214. I booked through Oyo rooms for one day stay on 21st Nov 2015 and cancelled before 24 hours to the check in time. But I still did not get any money in my account. In the past 25 days, I have called more than 100 times and sent you more than 5 e-mails. Every time I get the same reply that it is has already been processed and it will get credited in next 48 hours. I contacted my bank and mobikwik wallet and they are saying that they didn't get any request for the same. When I asked oyo to send me the transaction details they are not responding. kindly refund my amount asap. regards murali.

I had booked two OYO rooms for two days and two nights via make my trip in Shimla on Sept 25th, 2015. My MakeMyTrip Booking ID was NH[protected]. The booking was of the same day. When I reached Shimla, I tried to reach to my hotel as per the directions given in the confirmation mail from MakeMyTrip but was unable to reach there as I was not aware of the routes in Shimla. So, I called the contact provided to me in the booking confirmation voucher but they directly denied me of my booking saying they did not got any such mail from OYO rooms or make my trip or whatsoever. And they asked me to call and reconfirm my booking. After that I was continuously over the phone for almost two hours with MakeMyTrip Customer Care, OYO rooms Customer Care and the Hotel contact number. Meanwhile, they had me and my family stuck in the middle of nowhere saying there has been a misunderstanding between OYO room services and the hotel. They didn’t even told me the hotel name so that I could walk there and then talk to them. Somehow when I reached Mall Road and tried to make contacts with them over the call, everyone was very imprudent and being reckless. Again after two hours of nonstop endeavoring I got a message about checking in some other hotel as because of miscommunication between OYO rooms and the hotel staff, the rooms I had booked were already given to someone else. So, I travelled back with my family 5km from Mall Road to Kachi Ghati. The problem doesn’t end here, when I reached the new address provided to me, I was being told that this hotel has only premium rooms left so I have to pay them almost 2, 500 INR more to book my rooms. Now, can you understand the agony I must have suffered from? So, I have to ask for the concession realizing my discomfort in notice, keeping aside the flawed behavior of the hotel staff. Me and my family are very much disappointed with this incident, and feeling exploited as we were new to the city and completely relied on the service provider. I am asking you to repair it at the earliest.

We booked two rooms from OYO Rooms Esplanade. It turned out to be an hotel named N. S. International at 14 Rafi Ahmed Kidwai Road, near Maulana Azad College, Taltala, Kolkata, 700013. The location is different from what is advertised by Oyo rooms. The rooms were filthy and there was no hot water shower in evening. We woke up seeing cockroaches running around in the rooms and killed several by ourselves.

Please see how the OYOROOMS harassing me. They will copy and paste their standard response when you ask for any status. When you call them they will not respond properly. I am fed up with their attitude. Advise noone to book through them. Hi Pankaj, This is to inform you that I have forwarded your request to the relevant team. They will do the needful. Please feel free to contact me by sending response on [protected]@oyorooms.com, if you need any further assistance. In case of any further query, you can also contact us at (+[protected]/[protected]. Regards, Kavita Meel Sanga Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Fri, 18 Dec at 1:24 PM, Pankaj Joshi wrote: Dear Kavita Thanks a lot for your support. I have cancelled my hotel 4 days back and I am interested in knowing the time for refund. All other answers are for your internal reference and those has no significance for me. So Kindly update me who is working on this matter and when I will receive my money back. I have clarified everything to you, There is no problem from my side. I should have been provided refund in maximum 4 days as per Hotel booking policy. So please ensure that no further delay is expected from your side. with regards Pankaj Kumar Joshi On Thu, Dec 17, 2015 at 4:51 AM, OYO Rooms wrote: Hi Pankaj, This is to inform you that I have already forwarded your request to the relevant team. They will do the needful. Please feel free to contact me by sending response on [protected]@oyorooms.com, if you need any further assistance. In case of any further query, you can also contact us at (+[protected]/[protected]. Regards, Kavita Meel Sanga Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Wed, 16 Dec at 8:39 PM, Pankaj Joshi wrote: Dear Kavita Who will contact from the concern team and how much time it will take for refund? Please note that I have already taken another booking from OYO for the same date. I need full refund for this booking at the earliest with regards Pankaj On Wed, 16 Dec at 12:07 PM, Pankaj Joshi wrote: Dear Sakti We are your esteemed customer and OYO rooms is quite popular in my corporate office and friend circles. This was my personal booking and I paid you advance. While booking the hotel through you, we checked your booking policy which was 100% refund. I am attaching the guest policy and printout of booking window of website. We have asked to cancel your hotel 15 days before the check in at hotel while the policy sent by you in trailing email clearly says that the booking can be cancelled 24 hours prior to check in. We have taken booking in another hotel through OYO rooms. Now we cannot stay at two places. Please note that we have to cancelled this booking this booking but we trusted you for other bookings. Now I trust you can understand our problem. So kindly refund the amount for cancellation. I appreciate your positive response as soon as possible. with regards Pankaj Kumar Joshi On Tue, Dec 15, 2015 at 11:28 AM, Pankaj Joshi wrote: Dear Sakti Please see the booking. It is booked for 28th to 30th Dec which is not anyway can't come under 24 hours prior to check in. So please intiate the refund. with regards, Pankaj Joshi On Mon, Dec 14, 2015 at 10:01 PM, OYO Rooms wrote: Hi Pankaj, Thank you for writing to us. This is in reference to your email communication dated 14th December 2015, wherein you requested for refund. I would like to inform you that as per our cancellation policy if the cancellation is made within 24 hours prior to the check-in time then there is no refund due. Kindly refer to link below. https://www.oyorooms.com/guest-policy?oyocorporate= Therefore, I regret to inform you that Rs.3598/- has been deducted as cancellation charges against the booking Id KSJD5342 . Regards, Sakti Sai Mohanty Team OYO | Reservations OYO Rooms (http://oyorooms.com)

This is Sheo kumar singh. I booked a hotel in OYOROOOMS . Booking No. - JEHY6534. I paid the whole payment of Rs. 2209 to OYO. But, when I reached the booked HOTEL PRAMOD CONVENTION & CLUB RESORT at 11:43 PM, 11/12/2015, they rejected with the OYO booking and said that they have broke the agreement with OYO ROOMS. I was totally tired and I had no option at that time (11:43 PM Night ), then i stayed for the night and in the very next morning, I made a phone call to OYO Customer Care and talked about the whole issue. The response from OYO Customer care was that the issue has been solved and i needn't have to pay at hotel as I paid to OYO already. But when i reached the Reception, they rejected again. Almost, I contacted the OYO more than 8 times related to this issue and every-time getting the same reply. But, on the 13/12/2015 at 09:18 AM, when i was about to checkout, they initiated the bill of Rs.6522.00 and forced to pay as they totally ignored with OYO. And Finally, I paid this amount Rs. 6522. I am attaching the picture of this receipt in this mail. Now, this was the whole pathetic service and fraud done by OYO. I did payment of Rs.2209 to OYO and did Rs. 6522 to the hotel as well. I hope you understand the whole issue and get back by money paid at hotel. So, Finally, what i felt about OYO that you guys are doing fraud with customers.