OYO Rooms Complaints & Reviews

we had booked Oyo room for mahabaleshwar from 22nd to 25th oct. We had received confirmation as well about 2 weeks before the travel date. On the day we were supposed to reach mahabaleshwar, oyo calls and says there is a problem at the property so they are upgrading us and sending us to another property near the original property - we agreed. They said they will SMS details of new property in sometime - since we were really reaching mahabaleshwar...

Dear Oyo. You have cheated me. I was given Room-304 at Season Four residencies-Thiruvanmiyur-Chennai] on 17-Nov-2015 for the booking MTGC0427. It simply did NOT match the high standards claimed by you. The following were the list of problems I encountered. 1. There were ugly stains on the walls 2. Poor acoustics [ It was possible for me to hear every word spoken in the adjacent room. Corridor noise could also be heard inside the room] 3....

Dear Concerned, With great excitement I booked Oyo Rooms for my Nainital Trip. I booked a Premium OYO room ( Channi Raja ) under Booking No. TLRJ6154. After i reached Nainital on 15th November '15, I was shocked to find out that Channi Raja has no contract with OYO. Imagine my state of mind to find this on a Chilly evening with my Wife. After speaking to the Call Centre, I was offered Hotel Ahuja which was a very standard Hotel. I had...

Check in at Delhi - Radjeep Palace from 1st-7th Dec Confusion with bookings- not given form HQ, staff incompetent most of the time Room had to be changed 3 times due to dirt, no windows, broken locks. final room was ok but bathroom was dirty, worn and the bath was broken. it felt a little unsafe to shower in The staff, including the manageress were very unhelpful at all times and sometimes a little rude- walking away when they were talking...

Dear Sir, We have booked A Premium room By using Oyo App on DTD. 3rd Dec 15 for Check in date 3rd dec and check out date 4th dec 201 and booking ref no of the same was "SBOX4650". I was asked to make advance payment for the booking, then I made an advance payment of Rs. 2499/- from my SBI Debit card vide transaction no.[protected] DTD 3rd Dec itself to Oyo rooms Noida and the same was confirmed by Oyo App and Oyo Manager. While My uncle...

I did a booking using your app and got a confirmation at around 6 pm. then I got into flight and landed in Delhi around 11 pm. I saw a mail from you that the booking has been put on hold. when I called the call centre, I was told that it's now confirmed. on reaching the hotel the hotel manager told that there are no rooms available there and they have already informed oyo rooms about this long time back. when again I called, the rep said...

Hi, I had made 2 booking and below are the booking reference nos: XKNR5619 WBFI7362 While making the booking and also while making the payment the T&C clearly stated that I can cancel the booking 24 hours prior to the check-in time. However when I called yesterday to cancel the booking, the OYO team in not ready to refund the money stating some Goa policy which doesn't allow them to refund any money. It is very strange and...

I booked a room on the 2nd of December at 10AM at hotel siddhartha bandra mumbai and got a confirmation by email and SMS. Then I got a message that I am being expected. When the guest went to the hotel the hotel did not honour the booking.The customer was left stranded on the streets of Mumbai and spent a night in some lousy hotel. The customer service team did not even have the courtesy to arrange an alternate room. Instead they blankly...

I have used the OYO app first time, we have shifted to Mumbai on 28th and booked a hotel using OYO app for 3 nights in khar west . I didn't face any issue with that . On 1st we wanted to extend our stay, but we couldn't bcs rooms were not available in the same hotel . I again used the same app to book another hotel in andheri east ( Booking ID WUQP2619), I reached there but could not any decent hotel with the same name there . I searched...

I had booked a room via oyo rooms. I was required to prepay the booking amount. My booking id with oyo is CPVL4901.

After reaching the hotel (Hotel Krishna at Athwa in Surat) booked via oyo, I was shocked to have been informed that the Hotel had no tie-up with oyo rooms.

Therefore, standing at the reception counter, I contacted oyo (at [protected]) to get my problem resolved. However, I was made to 'hold...

After cancellation, OYO Room not refunding my money instead of giving assurance in mail only. My Booking No. WGRD8354. As per the policy it will take 4 days after cancellation for refund. And my first mailing date is 23rd Nov and today is 1st dec. Please do something to giving back my refund....

I'm On a visit to Delhi for 3 nights.i had booked a room through oyo a week in advance and received confirmation for the same.1 day before check in I received a message from oyo asking me to call back and reconfirmed.i was in Bangkok that time and I called from there to confirm.i also received final confirmation from oyo.after reaching delhi I booked a cab and reached the hotel where I was promised a room.on contacting the reception I came...

I had booked hotel from oyo rooms for hyderabad name.the quality inn fidalgo 3 rooms 18-19 nov 1 room & 19-20Nov 2 rooms.& i paid full amount...i called oyo on17 nov for my room confirmation at that time they told ur room is confirm & when i reachef hotel at 3.00pm with all my luggage the hotel representive said we had no tied up since 1 month so we are sorry at that time i wasted 2 hr calling oyo and then they given me another hotel called...

I booked room from OYO for 28th nov near airport but wen i reached at the hotel it told me there is no booking. OYO had changed my booking some 8 km away from airport & even there i reached, this hotel also refused any booking. After calling there customer care no proper response was there. At 9 pm dey gave me a low budget hotel. Very poor service...

They told us that your room is not available now and is updated to some other premium hotel having tariff of more than 4000 in a call conversation whose recording they might be having. But then they gave us a room of 1800 and that too it was not a premium room. They even told us that if commitment has been made they'll change the room but afterwards told us that no premium rooms are available....

Hello, I had a lot of good reviews of your oyo rooms from my friends & family. So, I myself tried to use your website for hotel booking in delhi(as I am frequent flyer to delhi & raipur for business trips). I shortlisted two hotels for my trip one was Hotel Alpine Tree, Mahipalpur Delhi & other was Aerocity Hotel, Aerocity Delhi. But Aerocity booking was cancelled and my only valid booking was Hotel Alpine Tree, in your website I mentioned...

I had made a booking at Oyo Rooms with ID FEIC 6241 dated[protected] for stay at Pondicherry for one day ( November 21 to 22).Due to urgent domestic reasons I had to cancel my trip and consequently my above booking was cancelled on[protected], well before 24 hrs of my scheduled stay at Oyo Rooms.I had sent two mails and both were responded promptly stating concerned department is looking into the refund.I believe the replies were auto replies...

Booked a property /hotel (smriti star bhopal) via oyo rooms app, when I arrived at the hotel, hotel manager asked me for what purpose I have to stay, I briefed him. After that he started asking me to produce documents to prove that I came here for the same reason as I mentioned to him.This was disgusting. Very soon they started talking rudly, it was embarrassing, derogatory....

I have booked an oyo room for mahabaleshwar for 1 day and cancelled it on 1st of October 2015. From that day i am following up with oyo for refunding the amount but till today have not received the amount and even they are not proactive to respond to the email...My booking number was NQHA5980. Request you to please help on these thing...

We have done a booking in Kolkata Oyo Rooms from booking.com. Booking ID[protected] Gust Name- Elizabeth Francis We had made 5000/- (ie. 25% of total) advance and made it confirmed . But when guest arrived at property, the property owner informed that booking has been canceled from their side and same has been informed to Oyo. Oyo did not felt the importance to inform that to us or to arrange alternative staying options. When...