OYO Rooms Complaints & Reviews

I had marked a mail to OYO Rooms CEO regarding my concern, but did no got a proper response from them. My email details as below: Dear Sir, With due respect, I wish to put before you the following few statements for your kind consideration: I had joined OYO Rooms as a reservation agent on 2 February 2015 after working four years and nine months in the BPO sector. I had been looking for an opportunity to experience something different from the BPO sector and was happy to get a chance to work with a rapidly evolving hospitality organisation like OYO Rooms. However, due to unfortunate circumstances, I had to resign from your company on 25 February 2015, as my mother had some serious health issues and had to have both her knee joints operated. I was informed that she would need 24x7 care for a few months. Due to the immediacy of the situation, I could not formally resign and just informed my Team Leader about my decision to resign over phone on 25 February 2015. I did not get any call back, neither from the HR team, nor from my Team Leader, Mr. S. Abdul. But I could not go back home and instead of me, my brother went home who was staying with me at Gandhi Vihar, Delhi at that time. We also could not shift due to financial reasons as the landlord refused to return the security deposit. Since OYO Rooms do not provide cabs to Gandhi Vihar, I had to accept an offer from FIS who offered me a better financial package and both side cabs to my location which, considering the situation at home, was o[censored]tmost importance for me as my brother and I are the sole bread-earners of my family. However, as I have said, I was always looking for an opportunity to experience something different from the BPO sector. From my experience in the BPO sector, I know that according to BPO resignation policy, one may rejoin a company only after six months from the date of resignation. I mistakenly thought that your company also follow the same policy and decided to wait for six months and work for FIS before trying my luck again at OYO Rooms. I recently appeared in the interview held by OYO Rooms on 4 September 2015 and got selected. I was referred by my previous Team Leader Mr. S. Abdul. During the interview, I informed the HR team and the Operation Manager that I had worked with OYO Rooms before which the HR team confirmed after talking over phone with Mr. S. Abdul. I have already completed 5 days of training and managed a 95% score in the first assessment. However, today I was informed by the HR team that I could not continue with OYO, citing that I had absconded from my previous contract. The reason given was that I had joined FIS on 2 March 2015 and resigned from OYO on 3 March 2015. Mr. Dhiraj, without trying to sympathise with my situation, told me that I had taken OYO as entertainment, a claim I strongly refute. As I have already stated, I called my then Team Leader, Mr. S. Abdul on 25 February and did not receive any call back from him or the HR team. I had not been to OYO since 25 February, but I did send a mail to Ms. Nehal on 3 March because of no contact from the HR team since 25 February. According to me, since I informed my Team Leader on 25 February and joined FIS on 2 March, this may not be considered as absconding. The immediacy of the circumstances I was facing did not allow my good sense to serve a notice for formal resignation. I hope you understand my situation and will kindly consider my eligibility to work for OYO once more. I am waiting in anticipation for your response. I had marked that mail on[protected], but I did not revive any response from them.

I had a booking for oyo rooms on 2nd october and check out on the 4th.When i reached on 2nd I was forced to cancel my booking since I was not allowed to check-in as they said "NO COUPLES" allowed. I called up your customer care then they told me to cancel it online and I did. Now i see Iam not getting a full refund.OYO rooms haven't mentioned in your policies that UNMarried Couples are not allowed. I want a complete refund of RS 2998/- my booking no is SNKV6240. I have been refunded Rs 1548 only. I was forced to cancel my booking so your policy of 24 hrs prior cancellation policy cannot be applied on me. I will take this case to the highest levels possible if I don't get my money back.

It was 5th september when i along with my friends decided to visit Goa to spend some time with friends after long tiresome office routine.. just to avoid any last minute rush and ensure hotel booking we had pre- booked 2 rooms from OYO rooms booking ID (IGVY6589). booked and paid in advanced we were relaxed that everything is going gud.
5th morning we reached Goa, and hired a car for local travel, since all o[censored]s had earlier been to goa, finding the hotel location was not a difficult task. within 20mins we reached near the hotel locality (near calangute ). now since the exact hotel name was not given we called the hotel to seek their help in finding the address.
Tring tring.. the hotel manager picks the call. as soon as we asked him for the address, COMES THE SURPRISE saying his bookings are full and cant provide us any. and asks us to call Oyo customer care and sort out the issue.
AND THE STORY BEGINS...

the next moment we start calling oyo customer care and as usual we were kept on waiting for a long time. after 20-30 mins of calling with multiple executive (since the moment the excutive thinks he is not able to resolve the problem he simply disconnects the line and we have start with a fresh innings with a new executive). At last one of the executive guides us to a new hotel La Flamingo (after navigating us through a long root almost 7-8 kms. whereas the exact distance between both the hotel is just 2km). nevertheless still everybody was atleast happy that we got a place for shelter, but the joy didnt last for long coz the the hotel manager who first agreed to give the room then denies saying he has no vaccancy for us and we have to sort out things with OYO again.

tring tring... the Oyo customer call session starts again.. and this time its a test match... almost one and half hour struggle in explaining the situations to multiple people again. there is no solution. Oyo was neither in a position to return the money immediately (4-5 day time was mentioned for refund process) nor they were able to provide us the room. after a long tiresome session comes in the hotel manager again saying he would avail us 2 rooms which are currently under AC repairs and can hand over to us in an hour. this indeed was a great achievement for us. finally we got accomodation for the day..

WAIT !!! THE STORY DOESN'T END HERE... LOT MORE TO COME.

next morning... lying in the bed after the great innings we had the other day. Got a call from hotel manager that i have to immediately meet him for some issue. wen t down stairs and found my self in deeper ... the manager has a call for me from his senior person sitting in delhi.. he starts with the words that i have being fooling them since last day by providing wrong booking ID and he can put us behind the bars for this... shocked by his statement i had no clue what is happening and what to answer.. after explaining the whole story he says you have to check-out right away and also pay extra tarrif. Tring Tring...the customer care loop starts again.. and this time it was more misarable. he put my call on hold for 45 MINS... and in the mean time i was even connected to 2 other oyo customers (cross connections in phone line) who started explaining me their issues.. the call are still on from other friends phone.., after another hlf hour we came to conclusion that we will have to pay 1359 rs extra and can stay in the room (earlier the hotel manger was asking for 5000 rs). with no other option in hand we had to pay the extra money for shelter.

Now after all the chaos i receive new messages from oyo that they have cancelled our booking from La flamingo and have transfered it to a new hotel Jessica Lavish (8 -10 km far from the current location)

we decided to stay at the current location since we had no guts to accept a new challenge and surprises any more.
and i was receiving repetative msgs from oyo .. with different direction once it was we have confirmed your stay at la flamingo and the other moment at Jessica.

got these msgs until i checked out and in fact even when i left Goa..

GREAT GOING OYO... hats off to your service.


Summary !!!


booking ID (IGVY6589)
Date of checkin : 5 September
Date of Check out : 7 September
Name of Hotel Booked : Name was not available : address (near Just lobos café 60 meters ahead calangute)
Total tariff : 3637 INR (all amount paid in advance on 1st September)

No of hotels oyo booked or asked us to Visit : 3
1) off Just Lobos (initially booked)
2) La flamingo (Calangute- place where we stayed )
3) Jessica Lavish (Calangute)

Finally stayed at La flamingo. Who charged us more 1359 INR extra as per there rate. Whereas it was not at all our fault still we had to pay it.

Attached are the scan Copies of bill, images of phone calls/ total call duration. Attached all the mail communication & messages.

I was receiving booking confirmation messages even after I had checked out.

I all

Loss of time
Loss of Money in calls & Petrol
& harassment

The claims that the Rooms are clean and fresh linen is provided is a tall claims beyond the Control of OYO management! Ther was no wifi Room was smelling of tobacco The bed linen was used!!! Unclean. OYO need to pay attention. To quality will PERISH!

I had got a booking done with OYO rooms between 5th oct 2015 to 9 oct 2015 for 02 rooms. I was provided with a confirmation sms and given an booking id KMEI142, with payments to be made at the time of checkin. i even confirmed it with the hotel and the hotel confirmed and they confirmed me the booking(done by Mr. Praladh singh, front office manager ) of hotel keshv ahemadabad. To my shock when i contacted OYO rooms to recheck my hotel booking,...

Hlo sir my contact no is [protected]. i have money in my oyo money a/c 37200 . I raise this money by your invite & earn program I invite my all of friend and invite them all my relative ... Now you update your app and now i am booked and my money not deduct only 25 % deduct .this is not fair .i marketing to uour oyo rooms as indirect way .and u gave me reward like this...

Booking No-DQNF9712, DT-16th Sept.-15 This complain is about the false confirmation from Oyo booking team. Initial above order was booked for amount-9712 INR with discount for booking from 23rd to 26th. While booking of order, we have re-confirmed with OYO for early check-in & late checkout by 5 pm on 26th as per our requirement. Oyo has assured about the late checkout by 5pm with additional pay of 25% per day rental charges what is been agreed total package(total-9712 for 3days/3nights). Early check in been advised as per room availability & on time confirmation with Hotel team while arrival. While checkout with family, Hotel shows the bill of 14388 INR including early arrival & late checkout charges for appx. 50% per day rental(not as per package) without customer understanding & ask us to pay before checkout. We spoke appx. with 6 member of Oyo for arbitrary excess charges pay & necessary correction in bill as per agreed terms but in vain & finally we had paid the total amount of 14888.00 for checkout. Final observation for complain- -total harassment with us for 03 hrs for wrong intimation to hotel & excess billing to us for payment. -Oyo escalation member-shabir is also not able to resolve our query. -No corresponding with Hotel team from Oyo, missing link. -Wil go to consumer forum if we do not get refund of additional pay. -No satisfactory correspondence from Oyo over complain.

OYO rooms​ sucks big time...don't bother booking through them, I had placed a booking with them through Goibibo​ on 19th August for 1st-4th Oct and today they are telling me that they cant confirm my booking (Booking ID: HTLYJQS6B5). Instead of cancelling it because of their inefficiency in proving the accommodation, they are sending me a mail stating "Your OYO Rooms booking PATY5902 at OYO Rooms has been cancelled on your request". Just look at the audacity.

I have booked a room through oyo rooms in Chandigarh near to my test center. my test center is in sector 26 saint Kabir school so i booked my room in sector 7 which is quite near to test center. I booked my room 3-4 days previous to my test even after receiving proper confirmation mails from oyo rooms i call their office for proper confirmation. But when i reached the hotel they said we don't have any vacant room so their shift my room to sector 45 which is quite far from sector 7. next morning due to worry i got up early every thing messed up. i want to complain about them. i have all proper confirmation emails, receipt of sector 45 hotel. confirmation of sector 7 hotel. date was 26 September 2015 for check in and 27 for check out. in simple words they booked my room in sector 7. hotel name city plaza but they gave me room in sector 45 which is quite far away from test center even after that had not given me any rebate of facility up to test center. my booking no is LTMS3260.

मैंने महिपालपुर(Delhi) में एक रूम्स बुक था उसका बुकिंग QPAF6738 हैं और उसका रेंट १२९८ भी पेड कर दिया था लेकिन जब में होटल पहुँचा तो उन्होंने मुझसे होटल का रेंट जो १२९८ था वो माँगा तो मैंने उनको बोला की में तो पहले से ही पेमेंट कर चुका हूँ फिर क्यों मांग रहे हो तो उन्होंने मुझे बोला की हमारे पास आपका कोई पेमेंट नही आया हैं तो आपको पेमेंट करना ही होगा तो मजबूरी में मुझे वो पेमेंट करना पड़ा फिर वापस आकर मैंने ऑयो की कस्टमर केयर पर बहुत बार कांटेक्ट किया मगर हर बार वो बोल देते हैं की आपकी रिक्वेस्ट आगे भेज दी गयी हैं हम आपसे दोबारा कांटेक्ट करेंगे मगर उनका न कोई फ़ोन आया ना कोई मेल ...Thanks/Rajesh Kushwah Mob.#[protected]

I had a very bad experience with oyo rooms hotel star palace andheri east mumbai. Booking ID AGNQ7328
On checking in, they said they have no room available, and they shifted me to some another pathetic hotel Sai Residency, in a slum area nearby. Since it was late night, I had no choice but to spend a night there. This room size was so small, can't imagine..they wifi signal quality very poor, they denied to provide breakfast, the extra bedding was just a shabby mattress, And their AC had no remote control. So either get frozen or enjoy the summer sweat. I called the oyo rooms customer care, but no luck, they just put the call on hold for hours, and no response.
I had more bookings, thankfully didn't pay in advance, so cancel those.
OYO rooms will not survive in the market for sure.

Respected sir
I vaibhav gupta from delhi has booked 2 rooms in jim corbett, hotel jukasu manu maharani thru oyo rooms app on tuesday evening.As we are 2 couples so we made booking for 2 nights 3 days (Oct 2 - oct 4) for total amount 11196 / - inr.
The room availablity was there and we got the confirmation through app that we have successfully booked the room.On wednesday early morning i paid the amount using my hdfc debit card the total amount through oyo rooms app.Again i got the confirmation regarding same of payment made successful.As i called up at hotel for confirmation they said we have got booking in name of vaibhav gupta but we have no rooms. When i called up to oyo rooms customercare they said sir you sit relax...And your booking in confirmed.
I was nervous about the same because the week end is long if i wont get the room my vacations will get useless.
Repeated from last 3 days i was asking oyo employees for the confirmation and they sir its already confirmed.
Yesturday there call came and told sorry sir we cant able to give you rooms as it is full. We cant also arrange another as all hotels are full. I asked why u dint told this earlier. Why u gave confirmation thrice. They have silly execuses.

Sir i request you please see into this matter. I have no booking and i have already paid the amount. I dont want my money back. I want a confirm booking in that hotel. And if now i am trying for another hotel so they are very very costly.
Please help me
I will be very greatful to you.

Attached... Screenshots of bookings

Regards
Vaibhav gupta
Delhi
[protected]
[protected]@yahoo.Co.Uk
[protected]@gmail.com

Hello sir, I am devendra kumar verma, I use oyo rooms app. You had given an offer that for every oyo room app registration using referal code rs 200 will be added to oyo money which we can use for further bookings. You have not mentioned any terms and condition for oyo money when offer was given. I have advertised your app to my freinds and family members and got oyo money of rs.20, 000. Now suddenly you have given terms and conditions that oyo money will be used to get only 25% off. You should have mentioned it earlier, it caused waste of my work and time. This is like frauding, once you got so many registrations you mentioned conditions. So better you think upon it and remove this condition or else i will report it to consumer forum. Regards, Devendra kumar verma, Ph no: [protected] Bhilai (CG)

I had booked a room at The mall Shimla for 2 days booking ID RZNB0783. The total amount payable being Rs. 5800 of which 3900 was to be deducted from Oyo referral money and 1900 to be paid separately. However, while making the payment 3900 got deducted from my Paytm wallet and 3900 from Oyo wallet and still amount payable remained 1900. I immediately cancelled the booking and talked to Oyo exec who told me that refund has been made of the Oyo money Rs. 3900 however, paytm money shall be refunded in 48 hours once a mail request is sent to [protected]@oyorooms.com.I did the same however, the mail bounced back. 2 days passed I dint receive the refund, so called again and another exec Ms. Pramila promised that I will be receiving a call back from Oyo execs for refund of money, which never happened. Again called Oyo customer care and talked to Mr. Kishore who again assured that the matter will be resolved in 24 hours. As expected, the promise was again broken. I again called Oyo and talked to Ms.Neha who again has now asked me to wait for another 24 hours. I am extremely disappointed. This has been a pathetic response from the company and the customer care executives. Please expedite the process of my refund

I have booked a room paid 2750/- for two people before 3 hr of checkin.
and When i checked in only one person has ID card and they denied to enter in the hotel, And I have called 7 Times to Oyo but no once responded, and Finally I have cancelled the room via App.
And i the morning I have said how can i get refund, they denied to give refund and saying you have to cancel it before 24 hrs.
How it could be possible if i have booked a room 3 hr before and cancel it before 24 hrs.And without doing proper inquiry they denied for refund.

I don't know what should i do and Oyo Room Really Sucks poor service and poor customer support.

As easy is the booking from OYO the more difficult is to convince the hotel staff regarding the booking done by OYO. I have booked one room for my spouse interview in jaipur thru oyo. we had to check in early since interview was at 10. We made request to hotel as well as OYO and was ready to pay for the early check in amount but when we reached hotel the manager made us to wait for half an hour to get the check in done. then he asked for advance payment which was first time in my life. The room was ok but services was poor to say the least. Cable in the TV did not work. despite 10 umpteen requests for wifi password the same was not given. hotel staff asked for upfront money even if it was morning tea as if we would rush out without paying. embarrassing situation. even he asked for breakfast on chargeable basis to which we objected it is complimentary den after many ifs and buts he agreed. oyo should ask the hotel first before sending the customer and den embarrass them. poor service they treat u like a step child. HOTEL HAWA MAHAL CIVIL LINES JAIPUR

To be very honest...Oyo rooms is the worst app I've seen in my life... with lots of hard work I earned around 7500 rs on Oyo which u made 0 accidentally...u told me to reinstall the app with same details promising that I would get my money back...on the contrary I didnt get my money back...now u made an excuse dt i didn't enter the same details again. U people don't even have a system which can check the past details of a phone number...I wont recommend this app to anyone and I curse u guys from the bottom of my heart...u just play with costumer's feelings and with this attitude u won't grow ever !!
U easily escaped by saying that I didn't enter the same details again because u know dt u can't check my early login details !!
At least for god's sake have a toll free number...customer should be ur first priority

Hi Team, This is regarding one of your hotel- Mani Ram Palace, Fatehabad Road, Agra booking from 4th Sep to 7th Sep 2015. There are so many bad experiences I had during these days for which I will never come to this hotel nor even will prefer, such a disguisting facilities and quality of things used- 1. The moment I entered the Hotel corridor, it had bad smell all around and a bit in the room as well. 2. I ordered food which was very oily, not upto the standard and they served it open, was not coverd. 3.The water container and tea container we dirty. 4. Bathroom was not good- Bucket was there. I have never seen bucket in any hotel instead of bathtub, which was very very dirty. ComMod was dirty, towels were quite old and it seemed its been used on daily basis by someone. smeel was there. 5. TV remote was not working. 6. Key given was not working properly in the socket. 7. The plugs given were not working. 8.No scene was there reagrding hot water. 9. Eggs were ordered had hairs stuck on them and was not very clean. 10. They gave me wrong information for check out, told me u can check out till 1:00, then they said 800 will be chared for late chekc out. 11.Yhe staffs had very less knowledge.They dont ever know what is'Cab'. 12. the hotel is linked to OYO but they do not have proper knowlege of OYO.

My name is Mr. Parveen I have booked Bandar court hotel by oyo rooms. They provided us bad quality of food. And they gave our rooms to other peoples. That rooms so cunjested . Please take reasonable action. My mobile number is [protected]

We booked a room for 29th Aug 2015 in Hyderabad. We got confirmation through mail, call and message. When we contacted the reception for directions to hotel, they said there is no availability of rooms. We were suggested to call OYO customer care but no response from them. We request a refund. My mail id is [protected]@gmail.com.