OYO Rooms Complaints & Reviews

We booked an oyo room for 22nd October, 2015 at Jaipur railway station, by paying the whole amount in advance and received your confirmation message, along with the hotel details on 19th october. We informed you in advance that we will reach on the morning of 23rd. On reaching at hotel Abhiraj at 5.30 A.M, Mr Mahesh at the front desk, refused us the room citing full occupancy. At the same time there was another family who were asking for a room for 23rd, who had again booked through oyo. They were also denied the room similarly. I asked Mr Mahesh to give me in writing that he has refused us the room so that I could complain about the issue to oyo but he didn't. Then he offered me to shift us to a nearby hotel that was way below oyo's standard and he argued that whenever we are running short of rooms, we accommodate our oyo customers in those nearby hotels and this was a standard process. When he came to arguing I called up the police to complain but at that time itself I got a call from Mr. Rahul, an oyo representative who requested me to wait for sometime to resolve the matter. Then I got a call from you and you said that you have arranged room for me at RDB palace and will compensate me. On reaching RDB palace, they also refused us the room as they didnt have any vacancy. Then again I contacted Oyo, who had a word with the manager Mr Anil Sharma and he agreed to provide us a room that was being used by the staff. We then stayed for an hour in their staff's used room at 6.30 A.M and left at 7.30 A.M This was my first experience with oyo and it was a horrible one. Just imagine our plight and the inconvenience that we had to face. After disembarking from the train at 5.30 in the morning, post a long and tiring journey, we had to go from place to place to get our room that we had booked beforehand by paying the full amount in advance. I simply fail to understand what kind of a business they are running where they tie up with places like abhiraj, fool the customers by shifting the clients to a lowly hotel and charging undeserving rates from them. This is a huge economic offence and cheating the customers. The people need to be made aware of this whole racket that they are running in the name of providing budget stays with proper facilities. Also, post this incidence, Oyo didn't revert once.

I have done my booking of 3 luxury rooms in Tiger groove resort- Village Kyari, Ramnagar Jim Corbbett through OYO Rooms ( 2 rooms were booked on 6th September - Booking No. MOTY8219 & 1 room was booked on 16th Sep Booking No. CDQZ3214. I have done the complete payment of all these rooms before hand. Check in date - 22nd October & Check out date 24th October. We were 5 adults and 4 Children in all.
I kept receiving OYO rooms messages ( till 24th October) booking confirmation with the details of the resort.( Tiger Groove which was booked by me). It was the Premium resort which I booked after complete gathering of information and reading the reviews.
The d day came- I am about to reach Ramnagar from Delhi, I got a call from the person from Tiger groove Resort that My booking has been cancelled from Oyo Rooms. I asked him to send me the contact person phone no. who was OYO Representative for Ramnagar. Mr. Sadiq- [protected]. I called him and told him that I have not received any message from Oyo room regarding cancellation of my booking, He said that they have already shifted my booking without even calling me and informing me because their contract with tiger groove is cancelled. and the messages I have been receiving must be a technical error. I requested him to re do my reservation in Tiger Groove he said that is not possible. Then I called OYO rooms customer care and asked about my booking status- and the executive again confirmed me that my resrvations are in Tiger Groove. I informed the executive that You people have shifted my bookings to some other resort and you rae not even aware of that. Then she arranged a call back from OYO Rooms reservations department who told me the same story earlier told by Mr. Sadiq that My bookings have been shifted to Corbett Aroma Park and they have no other option to change this now. I had to accept it and go to Corbett Aroma Park, which was nothing in comparison to Tiger Groove which I booked. OYO has taken my full money of Premium Hotel and send me to a mediocre hotel with no regrets at all.
It caused me a total disappointment and my whole trip was ruined.
I demand complete refund of my bookings- Rs 12496 (2 rooms) + Rs 7998 ( 1 room)= Rs 20494.
And the Trauma which I went through should also be compensated.
Regards
Rakhi Gupta
Delhi

I had booked OYO Premium in Pondicherry Kamaraj Salai, Saram for the dates 23, 24, 25 OCT 2015 and have paid complete 7236 INR. booking id : TGUA[protected](Travel Guru) Received an sms update on mobile stating that my booking has been updated to a "non oyo property". I spoke to people at oyo customer care for the hotel name and it happened to be a "hut" by the name "The Only Place-Mariamman koil, Periyamudaliyar chavadi". The Only Place owner has not heard of the word "OYO" and is definitely not the OYO Premium that I had initially booked. This means, no actual rooms booked but i have been charged complete 7k in advance!! 1)why was my booking updated? 2)why do people at OYO customer care tell that I have checked in when I dont have the oyo property that I had booked initially.There was no hotel booked I was under the impression that OYO stands by its name but with such unethical behavior now i doubt if they even know what their business is about!! Have raised the concern and escalated the issue with OYO people. Waiting for complete refund-though their system says i have checked in... Checked in- to what?????

I have called oyo room call center before booking the hotel and told them I would be checking with my team mate girl who is localised and they confirm if I book room for 2 guest they would allowed me. But now hotel is not allowing for the meeting and oyo shifted my property and first hotel is asking for payment.. where I had stay alone for only half an hour and later when my team mate came they started issue with her. I would require repayment of my at shagun hotel nr. Curcit house vadodara.
I have wasted more then 2 hrs with discussion with hotel and oyo.

This is in regarding to my recent stay at Kolkata. Both the bookings are made through Make My Trip (MMT). The complain is in regards to the booking made at: OYO Rooms Ballygunge Maddox Square, KOLKATA 44, Ritchi Road, Kolkata, KOLKATA, India MakeMyTrip Booking ID ­ NH7P[protected]. Initially the booking was made from Oct 1st to Oct 4th (3 nights). It was made under "Pay at the Hotel" mode. But, the moment I checked-in at the property, Hotel Mulberry, on 1st Oct, I did not like the property. So, I told them that I will check out next day and want to cancel for the remaining 2 nights. I even paid Rs 1865/- for one night. The front desk executive Ms Smita agreed to that and told me to call up Oyo. I called Oyo customer care no. [protected] and they said since the booking has been made through MMT, they cant cancel it and I have to call up MMT. I called [protected] to inform about it and they said only Oyo can do this and they cant help me. Since, I was in Kolkata for some urgent work, I left for the day and at night it was horrible. I could not sleep in the oyo room due the BITE OF THE BEDBUGS. Next morning I asked the Hotel security guard to call a cab for me. I wanted to go to the Kalighat Temple, the normal taxi fare is Rs 25/- only but I ended up paying Rs 100/- because the cab driver told me that the HOTEL SECURITY GUARD TOOK A COMMISSION OF RS 60/- from the cab driver which I have to bear. IS THIS THE WAY CUSTOMERS should be treated? Next morning I again called OYO and MMT but they said I am too late to inform about the cancellation. This is complete cheating as I already informed a day earlier. The hotel executive Ms Smita tried her best but Mr. DEEPAK from OTA and Mr. MANISH denied and refused any help. Mr. Deepak said I am lying that I have informed one day before and I have to pay for the second night at any cost and threatened me that I will not be allowed to check out from the hotel. In the mean time the earlier night I already booked for Hotel Park PLaza, Ballygunge through MMT (Please see the booking voucher attached) for the remaining 2 night (from Oct 2nd - Oct 4th). I trust MMT. I paid a much higher rate for the remaining 2 nights as Park Plaza is a 5 star property. I paid Rs 4748/- compared to Rs 1865/- at Oyo rooms. The attached receipt at Mulberry Hotel indicates that I paid Rs 1865/- although I checked-out from there. The same day I check-in at Hotel Park Plaza. Now, if I can pay Rs 4748/- I can pay Rs 1865/- as well. My question is why, in spite of informing one day earlier, I have to pay for the second night although I check-out? Is this the way customers are treated just liked Mr. Deepak from OTA has treated me? Is OYO so poor that it had to threaten customer to get Rs 1865/-..Very disgusting and heart-breaking. The poorest customer service I have ever seen is here with OYO. MMT should seriously look in to it as your brand name is also hampered. I booked through MMT and I followed all the protocols as instructed to me still I had to pay from my pocket. I want a refund of Rs 1865/-

Dear Sir, I had made a booking for four rooms for 15/08/2015 vide OYO Rooms Booking ID-URT3671. Our experience with OYO ROOMs has been very bad. Despite confirmed and fully paid booking for 15/08/15, five days in advance, we were denied accommodation. I was accompanied by two families with five ladies and was running helter shelter in night and rains to find alternative accommodation. This is not only extremely unprofessional but a fraud. I had paid in full and well in advance. I had even confirmed by giving a missed call to Tel No.[protected] in response to their SMS from "VM-OYORMS" at 9.04a.m. in the morning on 15/08/2015. Upon follow-up, their support system was absurd. I called seventeen times while stranded on Highway, and explained to their various executives. Every body listened and then said " I will transfer to operations team for resolution" and kept me on hold from 10 to 15 minutes and then it gets disconnected or I had to disconnect. In the first interaction I had made their executive speak to property manager, who then confirmed to me that there is no booking for me. Every time I had to foolishly beg and explain my story to each of their executive, but they only had one response - " I will transfer to operations team for resolution". The call details on date 15/08/15 are as following: 1. Tel No. [protected] - 5.47p.m., 6.02p.m., 6.03p.m., 6.04p.m., 6.17p.m., 6.18p.m., 6.20p.m., 2. Tel No. [protected] - 6.23p.m., 6.25p.m., 6.29p.m., 6.30p.m., 6.40p.m., 6.48p.m., 3.Tel No. [protected] - 7.33p.m., 7.34p.m., 7.43p.m., 4.Tel No. [protected] - 7.49p.m. Finally after ruining our whole evening, running helter shelter, contacting other 3 - 4 hotels in the area, I had to finally find rooms in a hotel - "DAYS HOTEL" in Neemrana. This has been a quite frustrating and humiliating experience. The whole trip was ruined, costs and time wasted, additional costs and expenses incurred, safety risk of accompanying ladies and family members in late night and running from one hotel to another, has been a harrowing experience and trip proved to be a disaster. I hereby demand following: 1. Action against the guilty for this situation, 2. Refund of money paid by for booking, 3. Payment of damages Rs. 50, 000/- I here by call upon the 'OYO ROOMS' management to immediately settle the claim as above. This is without prejudice to other recourse available to me for redressal. Despite several complaints on e-mail, company's web-site, send by speed-post, the company has not bothered to respond. This shows the commitment to service and customers. M.B.SRIVASTAVA

I had marked a mail to OYO Rooms CEO regarding my concern, but did no got a proper response from them. My email details as below: Dear Sir, With due respect, I wish to put before you the following few statements for your kind consideration: I had joined OYO Rooms as a reservation agent on 2 February 2015 after working four years and nine months in the BPO sector. I had been looking for an opportunity to experience something different from the BPO sector and was happy to get a chance to work with a rapidly evolving hospitality organisation like OYO Rooms. However, due to unfortunate circumstances, I had to resign from your company on 25 February 2015, as my mother had some serious health issues and had to have both her knee joints operated. I was informed that she would need 24x7 care for a few months. Due to the immediacy of the situation, I could not formally resign and just informed my Team Leader about my decision to resign over phone on 25 February 2015. I did not get any call back, neither from the HR team, nor from my Team Leader, Mr. S. Abdul. But I could not go back home and instead of me, my brother went home who was staying with me at Gandhi Vihar, Delhi at that time. We also could not shift due to financial reasons as the landlord refused to return the security deposit. Since OYO Rooms do not provide cabs to Gandhi Vihar, I had to accept an offer from FIS who offered me a better financial package and both side cabs to my location which, considering the situation at home, was o[censored]tmost importance for me as my brother and I are the sole bread-earners of my family. However, as I have said, I was always looking for an opportunity to experience something different from the BPO sector. From my experience in the BPO sector, I know that according to BPO resignation policy, one may rejoin a company only after six months from the date of resignation. I mistakenly thought that your company also follow the same policy and decided to wait for six months and work for FIS before trying my luck again at OYO Rooms. I recently appeared in the interview held by OYO Rooms on 4 September 2015 and got selected. I was referred by my previous Team Leader Mr. S. Abdul. During the interview, I informed the HR team and the Operation Manager that I had worked with OYO Rooms before which the HR team confirmed after talking over phone with Mr. S. Abdul. I have already completed 5 days of training and managed a 95% score in the first assessment. However, today I was informed by the HR team that I could not continue with OYO, citing that I had absconded from my previous contract. The reason given was that I had joined FIS on 2 March 2015 and resigned from OYO on 3 March 2015. Mr. Dhiraj, without trying to sympathise with my situation, told me that I had taken OYO as entertainment, a claim I strongly refute. As I have already stated, I called my then Team Leader, Mr. S. Abdul on 25 February and did not receive any call back from him or the HR team. I had not been to OYO since 25 February, but I did send a mail to Ms. Nehal on 3 March because of no contact from the HR team since 25 February. According to me, since I informed my Team Leader on 25 February and joined FIS on 2 March, this may not be considered as absconding. The immediacy of the circumstances I was facing did not allow my good sense to serve a notice for formal resignation. I hope you understand my situation and will kindly consider my eligibility to work for OYO once more. I am waiting in anticipation for your response. I had marked that mail on[protected], but I did not revive any response from them.

I had a booking for oyo rooms on 2nd october and check out on the 4th.When i reached on 2nd I was forced to cancel my booking since I was not allowed to check-in as they said "NO COUPLES" allowed. I called up your customer care then they told me to cancel it online and I did. Now i see Iam not getting a full refund.OYO rooms haven't mentioned in your policies that UNMarried Couples are not allowed. I want a complete refund of RS 2998/- my booking no is SNKV6240. I have been refunded Rs 1548 only. I was forced to cancel my booking so your policy of 24 hrs prior cancellation policy cannot be applied on me. I will take this case to the highest levels possible if I don't get my money back.

It was 5th september when i along with my friends decided to visit Goa to spend some time with friends after long tiresome office routine.. just to avoid any last minute rush and ensure hotel booking we had pre- booked 2 rooms from OYO rooms booking ID (IGVY6589). booked and paid in advanced we were relaxed that everything is going gud.
5th morning we reached Goa, and hired a car for local travel, since all o[censored]s had earlier been to goa, finding the hotel location was not a difficult task. within 20mins we reached near the hotel locality (near calangute ). now since the exact hotel name was not given we called the hotel to seek their help in finding the address.
Tring tring.. the hotel manager picks the call. as soon as we asked him for the address, COMES THE SURPRISE saying his bookings are full and cant provide us any. and asks us to call Oyo customer care and sort out the issue.
AND THE STORY BEGINS...

the next moment we start calling oyo customer care and as usual we were kept on waiting for a long time. after 20-30 mins of calling with multiple executive (since the moment the excutive thinks he is not able to resolve the problem he simply disconnects the line and we have start with a fresh innings with a new executive). At last one of the executive guides us to a new hotel La Flamingo (after navigating us through a long root almost 7-8 kms. whereas the exact distance between both the hotel is just 2km). nevertheless still everybody was atleast happy that we got a place for shelter, but the joy didnt last for long coz the the hotel manager who first agreed to give the room then denies saying he has no vaccancy for us and we have to sort out things with OYO again.

tring tring... the Oyo customer call session starts again.. and this time its a test match... almost one and half hour struggle in explaining the situations to multiple people again. there is no solution. Oyo was neither in a position to return the money immediately (4-5 day time was mentioned for refund process) nor they were able to provide us the room. after a long tiresome session comes in the hotel manager again saying he would avail us 2 rooms which are currently under AC repairs and can hand over to us in an hour. this indeed was a great achievement for us. finally we got accomodation for the day..

WAIT !!! THE STORY DOESN'T END HERE... LOT MORE TO COME.

next morning... lying in the bed after the great innings we had the other day. Got a call from hotel manager that i have to immediately meet him for some issue. wen t down stairs and found my self in deeper ... the manager has a call for me from his senior person sitting in delhi.. he starts with the words that i have being fooling them since last day by providing wrong booking ID and he can put us behind the bars for this... shocked by his statement i had no clue what is happening and what to answer.. after explaining the whole story he says you have to check-out right away and also pay extra tarrif. Tring Tring...the customer care loop starts again.. and this time it was more misarable. he put my call on hold for 45 MINS... and in the mean time i was even connected to 2 other oyo customers (cross connections in phone line) who started explaining me their issues.. the call are still on from other friends phone.., after another hlf hour we came to conclusion that we will have to pay 1359 rs extra and can stay in the room (earlier the hotel manger was asking for 5000 rs). with no other option in hand we had to pay the extra money for shelter.

Now after all the chaos i receive new messages from oyo that they have cancelled our booking from La flamingo and have transfered it to a new hotel Jessica Lavish (8 -10 km far from the current location)

we decided to stay at the current location since we had no guts to accept a new challenge and surprises any more.
and i was receiving repetative msgs from oyo .. with different direction once it was we have confirmed your stay at la flamingo and the other moment at Jessica.

got these msgs until i checked out and in fact even when i left Goa..

GREAT GOING OYO... hats off to your service.


Summary !!!


booking ID (IGVY6589)
Date of checkin : 5 September
Date of Check out : 7 September
Name of Hotel Booked : Name was not available : address (near Just lobos café 60 meters ahead calangute)
Total tariff : 3637 INR (all amount paid in advance on 1st September)

No of hotels oyo booked or asked us to Visit : 3
1) off Just Lobos (initially booked)
2) La flamingo (Calangute- place where we stayed )
3) Jessica Lavish (Calangute)

Finally stayed at La flamingo. Who charged us more 1359 INR extra as per there rate. Whereas it was not at all our fault still we had to pay it.

Attached are the scan Copies of bill, images of phone calls/ total call duration. Attached all the mail communication & messages.

I was receiving booking confirmation messages even after I had checked out.

I all

Loss of time
Loss of Money in calls & Petrol
& harassment

The claims that the Rooms are clean and fresh linen is provided is a tall claims beyond the Control of OYO management! Ther was no wifi Room was smelling of tobacco The bed linen was used!!! Unclean. OYO need to pay attention. To quality will PERISH!

I had got a booking done with OYO rooms between 5th oct 2015 to 9 oct 2015 for 02 rooms. I was provided with a confirmation sms and given an booking id KMEI142, with payments to be made at the time of checkin. i even confirmed it with the hotel and the hotel confirmed and they confirmed me the booking(done by Mr. Praladh singh, front office manager ) of hotel keshv ahemadabad. To my shock when i contacted OYO rooms to recheck my hotel booking,...

Hlo sir my contact no is [protected]. i have money in my oyo money a/c 37200 . I raise this money by your invite & earn program I invite my all of friend and invite them all my relative ... Now you update your app and now i am booked and my money not deduct only 25 % deduct .this is not fair .i marketing to uour oyo rooms as indirect way .and u gave me reward like this...

Booking No-DQNF9712, DT-16th Sept.-15 This complain is about the false confirmation from Oyo booking team. Initial above order was booked for amount-9712 INR with discount for booking from 23rd to 26th. While booking of order, we have re-confirmed with OYO for early check-in & late checkout by 5 pm on 26th as per our requirement. Oyo has assured about the late checkout by 5pm with additional pay of 25% per day rental charges what is been agreed total package(total-9712 for 3days/3nights). Early check in been advised as per room availability & on time confirmation with Hotel team while arrival. While checkout with family, Hotel shows the bill of 14388 INR including early arrival & late checkout charges for appx. 50% per day rental(not as per package) without customer understanding & ask us to pay before checkout. We spoke appx. with 6 member of Oyo for arbitrary excess charges pay & necessary correction in bill as per agreed terms but in vain & finally we had paid the total amount of 14888.00 for checkout. Final observation for complain- -total harassment with us for 03 hrs for wrong intimation to hotel & excess billing to us for payment. -Oyo escalation member-shabir is also not able to resolve our query. -No corresponding with Hotel team from Oyo, missing link. -Wil go to consumer forum if we do not get refund of additional pay. -No satisfactory correspondence from Oyo over complain.

OYO rooms​ sucks big time...don't bother booking through them, I had placed a booking with them through Goibibo​ on 19th August for 1st-4th Oct and today they are telling me that they cant confirm my booking (Booking ID: HTLYJQS6B5). Instead of cancelling it because of their inefficiency in proving the accommodation, they are sending me a mail stating "Your OYO Rooms booking PATY5902 at OYO Rooms has been cancelled on your request". Just look at the audacity.

I have booked a room through oyo rooms in Chandigarh near to my test center. my test center is in sector 26 saint Kabir school so i booked my room in sector 7 which is quite near to test center. I booked my room 3-4 days previous to my test even after receiving proper confirmation mails from oyo rooms i call their office for proper confirmation. But when i reached the hotel they said we don't have any vacant room so their shift my room to sector 45 which is quite far from sector 7. next morning due to worry i got up early every thing messed up. i want to complain about them. i have all proper confirmation emails, receipt of sector 45 hotel. confirmation of sector 7 hotel. date was 26 September 2015 for check in and 27 for check out. in simple words they booked my room in sector 7. hotel name city plaza but they gave me room in sector 45 which is quite far away from test center even after that had not given me any rebate of facility up to test center. my booking no is LTMS3260.

मैंने महिपालपुर(Delhi) में एक रूम्स बुक था उसका बुकिंग QPAF6738 हैं और उसका रेंट १२९८ भी पेड कर दिया था लेकिन जब में होटल पहुँचा तो उन्होंने मुझसे होटल का रेंट जो १२९८ था वो माँगा तो मैंने उनको बोला की में तो पहले से ही पेमेंट कर चुका हूँ फिर क्यों मांग रहे हो तो उन्होंने मुझे बोला की हमारे पास आपका कोई पेमेंट नही आया हैं तो आपको पेमेंट करना ही होगा तो मजबूरी में मुझे वो पेमेंट करना पड़ा फिर वापस आकर मैंने ऑयो की कस्टमर केयर पर बहुत बार कांटेक्ट किया मगर हर बार वो बोल देते हैं की आपकी रिक्वेस्ट आगे भेज दी गयी हैं हम आपसे दोबारा कांटेक्ट करेंगे मगर उनका न कोई फ़ोन आया ना कोई मेल ...Thanks/Rajesh Kushwah Mob.#[protected]

I had a very bad experience with oyo rooms hotel star palace andheri east mumbai. Booking ID AGNQ7328
On checking in, they said they have no room available, and they shifted me to some another pathetic hotel Sai Residency, in a slum area nearby. Since it was late night, I had no choice but to spend a night there. This room size was so small, can't imagine..they wifi signal quality very poor, they denied to provide breakfast, the extra bedding was just a shabby mattress, And their AC had no remote control. So either get frozen or enjoy the summer sweat. I called the oyo rooms customer care, but no luck, they just put the call on hold for hours, and no response.
I had more bookings, thankfully didn't pay in advance, so cancel those.
OYO rooms will not survive in the market for sure.

Respected sir
I vaibhav gupta from delhi has booked 2 rooms in jim corbett, hotel jukasu manu maharani thru oyo rooms app on tuesday evening.As we are 2 couples so we made booking for 2 nights 3 days (Oct 2 - oct 4) for total amount 11196 / - inr.
The room availablity was there and we got the confirmation through app that we have successfully booked the room.On wednesday early morning i paid the amount using my hdfc debit card the total amount through oyo rooms app.Again i got the confirmation regarding same of payment made successful.As i called up at hotel for confirmation they said we have got booking in name of vaibhav gupta but we have no rooms. When i called up to oyo rooms customercare they said sir you sit relax...And your booking in confirmed.
I was nervous about the same because the week end is long if i wont get the room my vacations will get useless.
Repeated from last 3 days i was asking oyo employees for the confirmation and they sir its already confirmed.
Yesturday there call came and told sorry sir we cant able to give you rooms as it is full. We cant also arrange another as all hotels are full. I asked why u dint told this earlier. Why u gave confirmation thrice. They have silly execuses.

Sir i request you please see into this matter. I have no booking and i have already paid the amount. I dont want my money back. I want a confirm booking in that hotel. And if now i am trying for another hotel so they are very very costly.
Please help me
I will be very greatful to you.

Attached... Screenshots of bookings

Regards
Vaibhav gupta
Delhi
[protected]
[protected]@yahoo.Co.Uk
[protected]@gmail.com

Hello sir, I am devendra kumar verma, I use oyo rooms app. You had given an offer that for every oyo room app registration using referal code rs 200 will be added to oyo money which we can use for further bookings. You have not mentioned any terms and condition for oyo money when offer was given. I have advertised your app to my freinds and family members and got oyo money of rs.20, 000. Now suddenly you have given terms and conditions that oyo money will be used to get only 25% off. You should have mentioned it earlier, it caused waste of my work and time. This is like frauding, once you got so many registrations you mentioned conditions. So better you think upon it and remove this condition or else i will report it to consumer forum. Regards, Devendra kumar verma, Ph no: [protected] Bhilai (CG)

I had booked a room at The mall Shimla for 2 days booking ID RZNB0783. The total amount payable being Rs. 5800 of which 3900 was to be deducted from Oyo referral money and 1900 to be paid separately. However, while making the payment 3900 got deducted from my Paytm wallet and 3900 from Oyo wallet and still amount payable remained 1900. I immediately cancelled the booking and talked to Oyo exec who told me that refund has been made of the Oyo money Rs. 3900 however, paytm money shall be refunded in 48 hours once a mail request is sent to [protected]@oyorooms.com.I did the same however, the mail bounced back. 2 days passed I dint receive the refund, so called again and another exec Ms. Pramila promised that I will be receiving a call back from Oyo execs for refund of money, which never happened. Again called Oyo customer care and talked to Mr. Kishore who again assured that the matter will be resolved in 24 hours. As expected, the promise was again broken. I again called Oyo and talked to Ms.Neha who again has now asked me to wait for another 24 hours. I am extremely disappointed. This has been a pathetic response from the company and the customer care executives. Please expedite the process of my refund