OYO Rooms Complaints & Reviews

Right now i amstaying in HOTEL MEERA QUIN, KOTA. Which i had booked through OYOon 19-01-16 for 2 nights. My booking I'd is GPINW0831. Hotel is not providing any BFAST. ROOMS ARE VERY DIRTY. WASROOM IS MORE DIRTY THAN ROOM.very bad experience. STOP fooling people and STOP UR BS Business of fooling people.

I had a booking with oyo on 19th January in Sector-56 noida with my husband's mobile number [protected]. When we reached there, property manager doesn't allow us to stay at the hotel and cancelled our booking instantly. As it was already paid booking, I want a refund of Rs.499 that was paid through my debit card. Hope you will refund my money soon as i am loyal customer of OYO from last 2 years. I am looking forward to hear from you soon.

Hi Team,

This is regarding Booking id: FPYZ9651
It was a total embarrassing experience with OYO. The room that was offered to me previously at Hotel PGSS Inn was a complete **** and does not even deserve to be a called an OYO room. Some of the dissatisfying features of the rooms were:
• Small in size
• Damped walls
• Stinking smell
• Bathroom of size 6 ft by 2 ft, a person cannot even take bath properly
• Staff discussing about alcohol all the time
• Kitchen was unhygienic and spilled all over
• It was located quite inside a residential area where cabs also found difficult to trace their paths
Is that what OYO rooms offer to a couple? At 10 pm in Delhi, I had nowhere to go and had to rebook a new hotel at a costlier price with the help of agent Nitin.
Firstly, how come a property with such low features marked as an OYO hotel?
Secondly, I would like to seek compensation for shifting my booking, otherwise I would have preferred makemytrip (value plus rooms) as they give what they promise.

My other 2 bookings have followed the same shifting.
XEAM6385
PYFI3680

Regards,
Niraj Choraria

Booking no. GBVL8165

I booked hotel with full payment through OYO but the hotel room was full so room was not provided.
They provided another hotel Narayani In Kolkata but after reaching there the room was full

I called OYO call centre many times but they did not respond properly.

These group is fooling people.

They should be penalised.

I had booked a hotel room via oyo on 18th Jan. Sector 45 Gurgaon, OYO Premium Cyber Park. Checked in at 1 pm, but when i went back in evening room was very dirty, the hotel manager was using abusive languages, was drunk and started bullying with me. At 10 pm in night, i had to check out make full payment and book another room.

Hi, My name is Sandeep Kulkarni. I had booked 2 rooms on 6th Dec, 2015 at Hotel Strawberrys, SP Road, Begumpet, Hyderabad. Booking no: BSZT3497. Check-in date was 25th Dec, 2015 and check-out date was 30th Dec, 2015. When I came to the Hotel on 25th Dec, I was informed that my booking has been cancelled ! I spoke with a OYO Room executive immediately and she apologized and said she would get back within 10 minutes. I never got a call back. I was fighting with the hotel guys but it seems they had sold off my rooms to someone else. Shame on OYO ROOMS FOR TYING UP WITH SUCH CHEAP HOTELS. The hotel finally agreed to give me one room but that was not sufficient since we were 6 members. I decided to look for other hotels. I am highly dissatisfied with this experience I got from the Hotel as well as from OYO Rooms. My family had to keep waiting in the hotel lobby for no reason, while I was fighting with the Hotel and OYO guys. Shame on both of them !!! I request all not to book through OYO rooms and never ever go to Hotel Strawberrys.

This is regarding OYO booking no : SKID3608 & coupon : OYOPAYTM. I booked a hotel on OYO rooms in Dec'15 and it was clearly mentioned that Rs 500 will be paytm cashback when paid through PayTm. I paid through Paytm but no paytm cashback has been given till date. I called their customer care regarding this and they refused to provide cashback. Even after mailing multiple mails to their customer care, I havn't got any cashback. Please help me in getting the compensation and holding company responsible for cheating.

I have booked hotel through OYO rooms dated 8th Jan to 10th Jan 2016, OYO rooms showing hotel name "OYO Premium Charch View Hotel" where no hotel is there on this name, as Hotel name available as actual name is "Hotel Asia The Dawn", and Images shown in the app was completely different and facilities also. Its a fraud done by OYO Rooms. Please help us to refund our huge amount which we spend in OYO app

I have stayed in OYO rooms from 21.12.15 to 23.12.15. I have booked room in "PAY AT HOTEL" option at Hotel Ravi Raj, near Baba Petrol pump, Aurangabad. Booking ID-PTQI5340 Booked Dates: 21.12.15 to 24.12.15 ISSUE/PROBLEM - As my stay was reduced suddenly, one day before i have informed Oyo over customer care no.[protected], they sent a mail after updated booking, showing that i have paid a advance of Rs.1359/- (which i have not paid, they have not changed or reduced dates of stay & till now they said its not showing checked out), they said you need to pay as per your stay for 2 days only of Rs.2718/-, i felt very happy that they have really considered my request. but on 23.12.15 at 11 am i have checked out the hotel, but the hotel people didnt give invoice saying that you will get a invoice from oyo online, as its online booking, i said ok. But till now i have not got any updated invoice mail that i have paid a total of Rs.2718/-, which i need to claim from my company as its official trip. For invoice i have called Oyo customer care at least 5 times from last 1 week, every body say they will send, but no mail no response, this is not fair, thought Oyo is excellent but they are very poor in satisfying customers regarding financial issues.. May justice be done immediately..

I paid and booked the room on 1st of january 2016 in goa. on arrival i was given a room which was cheaper than the room that i booked and it wasnt the same room. I paid Rs 6999 in total. i was offered other rooms but i denied it because i did not like their other rooms (that is the reason i booked the room that i chose) and it would have wasted my time to go to some other place to check in. i was compelled to stay in that place since i did like any other place and customer care denied any refund. They said that i have to cancel the booking if i want to get a full refund. No partial refund was offered to me. My holiday was ruined. I had to go through the agony of staying at a different room and paying more than it costs. My holiday in Goa was ruined because of oyo rooms. Hotel management said that they had given the information to oyo rooms but oyo did not update on their website.

I have booked a hotel in chennai for 8th-9th January. For some reason I have cancelled booking on 7th January at 12:10 (as said by customer care). When asked on 7th Jan, they said that refund will be coming in 7 days. But today on 13th when I called they are saying your late by 10 mins to cancel the booking. If you have cancelled the booking before 12'o clock, you would have got the full refund. So am late by 10 mins and no refund will come. Is this type of company rules you make. late by 10 mins your looting 1000's of money. For a middle class fellow like me 1000 Rs is a lot... and your creepy company is earning 1000 just like that... So proud of you OYO. One more, If i booked a hotel without paying than there is no cancellation of money isn't it. What kind of rule you have made .. just see yourself in the mirror. You can cut 10 to 20% of money but not the whole amount. Taking whole amount from a middle class customer is just not fair. If you have any feeling for poor and needy people in our country, than I hope u will refund my amount, if not ...

Sir, i have booked a room from oyo room for 25th to 27 th dec 2015 for nanital. and made the full payment in advance.when i reached to nanital the hotel person said their is no booking .then i called to oyo person, he said sir i will transfer ur hotel.the hotel he transfered was a mess, then i said to oyo person cancel my booking and refund my money. it was 8 pm .and because of oyo i need to pay 25000 in nanital for another room because of peak season, & i was with my wife and son. and till now i have not received my refund of amount 4798. so its a request to take necessary action against it. and my booking id is bmpl4839. because of oyo i suffered a lot.

Booking iD CVXD.9205. And EWPB 7460. Refund is pending from more than 2month before. Alway answer with in week problem can be sole.

Anil mehta got booked oyo premium room on 9 jan 2016 at aman palace rajori garden, delhi got confirmation for room at plot no. 30/31 vishal enclave. On reaching i was told that the hotel is full, and they asked me to shift to a near by plot (which was about 8buildings ahead)we had to walk all the way did not look nice as a premium costomer, we got room no. 203 aman palace which was very substandard not premium old geaser was not working on the whole i can not give more than 1 star, kindly get the room inspected and if possible refund the extra money charged

Reference id:[protected]; Booking No. AFOI2896 I was allotted the hotel which was 7-8 kms away from the bus stand which was unknown to any taxi/auto driver in Pondicherry. Never book rooms through OYO as they never check the location & safety issues. The hotel Arunachala in Pondicherry is highly unsafe as there are no traces of buildings within 4-5 kms of it. I cancelled upon seeing the building & claimed full refund but I'm yet to get response n my refund.

I last booked with OYO for a stay in Bhubaneswar for three nights (Dec 3- Dec 6, 2015), at Oyo Premium Satya Nagar (GWTA3472). The entire amount for the stay was prepaid. Thereafter, I amended my reservation from 3 nights, to 2 nights. I checked out of the Oyo on Dec 5. I spoke and confirmed with Oyo Customer Care on the Dec 4, that the amount for one night will be refunded within 7 days. I first contacted Oyo Customer Care for the same refund around Dec 15, since it had not yet happened. They told me it would take another 4 days. Next I called on Dec 25, since it had still not happened, and again got the same sob story. I then called on Dec 28, and demanded to speak to a supervisor. I got one chap named Prashanth Boini, who gave me some crap and bull story about servers not working, and told me it will take 4 more days (see email snapshot). After the stipulated time he had requested, I replied on the same email asking him that it was not yet done, and did not get any reply on the same. I last contacted Oyo Customer Care on Jan 8, and again demanded to speak to a supervisor. I got a different guy named Dheeraj Mouni this time. He again told me that it will take 5 days to resolve. It has been one month and one week since I checked out of that property. I have had to call Oyo five times, since then to no avail. This is simply very dismal customer service. I'm quite sure that I will never be booking with the company ever again, and will make sure that neither does my company. I'm putting this out here, because I want to ask Oyo if they intend to return my money at all. I've lost my patience now, and am contemplating legal action.

My original 3 pax booking done while on discount at delhi for 3 dys on tot tariff of Rs 2997. Booking cide: BOCA0382. Property Raj villa near rk ashram. But hotel fellow refused to allot room & was very rude. On contacting cust care out of many execs Mr Ryan was helpful to locate a hotel & @ which I stayed with my fly. Property: Sun Intl. But the tariff was Rs 4797. So the diff of Rs 1800 need to be reimbursed. We go to hotel on OYO brand & not on property name. In spite of contacting many oyo care execs no one called back to help after promising a sloution. I have another 6 bookings continuosly. Im in the way to Amritsar. Pls help. BR Manjunath

After claiming that on first booking from the app 50% discount would be given, you people do not provide 50% discount. And your customer care team is so rude to address an issue. After getting the money in your pockets you are least bothered with your customers issues. Highly disappointed!! This was not what I was expecting. Ridiculous!

Disgusting hotel and staff.Unhygeinic rooms stained bedsheets, dirty washrooms.Refused to change the bedsheets.From the reception it was evident that they were promoting prostitution.The receptionist behaved like a total.Their Licence should be cancelled.

I booked 18 rooms through oyo for my 50+ guests for an event planned.this booking was done last month back. Meanwhile invites have been printed and circulated for the event planned.today suddenly i get a message from oyo saying that my booking ia shifted to some other hotel as this hotel is not available.need to highlight that bookings were made in this hotel by oyo as only this hotel could accomodate so many guests. Have been chasing cc and response i got is that i can cancel my bookings but they cant do anything. Im done with oyo. Its not only financial loss but so much of mental harassment as now i need to inform all the guests about the revision. Extremely unprofessional team and my first and last experience with oyo. And after seeing quantum of complaints about them, it's confirm that they are fraud and no action will be taken by them.