OYO Rooms Complaints & Reviews

I called oyo rooms no. [protected] for booking at 8 pm on 24th jan for booking in domlur for 8 nights. oyo guy confirmed booking with 30% discount with total of rs 12496 but, after hour at 9pm when i have not received any message of confirmation then i called it again and next guy said there is no booking on my name. its total fraud service. i asked booking again he said maximum he can give is 20% discount. moreover, they dont have any means to take complaints from consumer. Oyo is fraud company, cheater

On 9th January a booking ID VZQH5739 was generated in the name of Vaibhav Kumar (contact no. [protected]). Payment details are as follows:
(09-Jan[protected]Jan-2016)
POS PRCH
POS[protected] PAYTM NOIDA 8, 811.80 )
However the condition of the rooms was pathetic which is why we needed a replacement. The next day oyo rooms did book us elsewhere but asked us to make a payment of 8336 at the reception desk of the new hotel, promising that the previous amount which we had paid to oyo rooms will be refunded to the bank account from which the payment was made in 3-10days. At the time if making this promise, we were insisting if oyo rooms could transfer the sun that we had paid earlier from the first hotel to the other but they informed us that the refund process was already initiated from their end and hence they couldn't do anything about and and we would have to make a new payment at the second hotel. It's been about 2 weeks now but no refund has been made either to the bank account or the paytm account. We feel that no refund process was initiated in the first place and it was just how they tricked us into paying at the other hotel.
There is no proper customer dealing system. Everytime we have to explain the entire situation to a new executive who promises to get back and call us in a while but now, they won't even call back with any solution or information about our issue.

I have booked a room at some hotel through Oyo rooms.
Booking id AUYJ9563

Now they have a policy to give 100% refund in case cancellation is done within 24 hr window before checking time.

But in my case the booking itself is done in that window.
So as per this fraudulent policy I am not entitled to cancel & get refund. Even if I cancelled it within just 3 hrs of booking.

They should refund the money as this policy is fundamentally wrong

I had booked hotel room on 26th of dec-15 in mangalore and also got confirmation mail but when contacted hotel they said there is no such booking .later on complaining they managed to make us believe that it will get updated later. My booking was from afternoon 12pm on 26 but when I reached hotel after a long 500km drive at 7pm in hotel I was shocked to see there is no booking and there were many customer in que because of over booking.then the oyo guys in hotel who were fighting for rooms there and doing all sorts of drama to make is believe they are trying their best. promised for refund and make us follow them to 2 to 3 hotels like animals and shift us to a average hotel.after this no cals nothing, these guys will be like disappeared. I cut short my 3day holiday to 1 because of these guys.
I have his phone number and name and also recorded latest conversation. I will provide if required.

Hope ritesh aggarwal(CEO of OYO rooms) do check feed back.if he does check feed back and keep quite he is also a culprit of cheating business.

I think ritesh need to hire people who know how to manage not just filling up vacan

I am frustrated by OYO people. First of all when I call customer care, in between of the call they disconnect it after they listen to query.
I have booked a room on 31st dec and cancelled it next day and when i called them they said that the whole amount has been refunded back to my account.

I kept searching for my money for atleast 20 days but didnt find it anywhere. Now today when i called them they are saying that give us sometime, we are checking and all. They also saying some transaction id number which when i told to my bank people they say that it is a wrong transaction id.

This is the worst thing i can expect from these people. I wanted my money back or else i need to take some harsh steps against you people.

BOOKING NUMBER - NJUX8430

Hi, I am a tour operator in Nagpur by the name of "Trip Colors". We made a client booking of hotel accommodation for 5 rooms at Mumbai CST from 01/01/2016 to 03/01/2016.
When my client checked into the hotel, she was told that all room bookings are cancelled by the hotel due to seepage and plumbing work and also the receptionist and hotel manager were not cooperative at all.
We tried to get in touch with Oyo customer service early in he morning but no one answered the call. But when I spoke to them later, they told me that client didnt wait over there, so this booking will be treated as a no show and there will be no refund on that. Well, this was expected from the bunch of non professionals named OYO. But because of there pathetic way of working in the market, my company's name was ruined in front of my client.

here is the email I received from my client -:

"Dear Mr Saxena,

This is to bring to your kind notice that as per our discussion regarding group booking of hotel accommodation for 5 rooms at Mumbai CST from 01/01/2016 to 03/01/2016, You have confirmed our booking at Hotel MODERN near CST GPO MUMBAI.

All said and done to our utter surprise when we checked into the above hotel the receptionist very bluntly denied any booking in the name of Mrs Mukta Mukherjee. It is when we insisted and and showed him the advance payment receipt he came up with an excuse that he cannot allot any room since their rooms were under maintenance because of seepage and plumbing work.We tried to convince him about our prior booking and even persuaded him to talk to OYO or Mr Shantul Saxena, he was reluctant to speak to and said he doesn't know any such person. During all this impasse our family members including children and elders were forced to sit on the footpath.

I once again reiterate that because of your recklessness and mismanagement our Mumbai trip was totally ruined and our whole group (including children) were put into lot of inconvenience and embarrassment.

I request you to look into the matter urgently and refund our advance payment or we will be forced to take legal action against you.

Regards
Mukta Mukherjee"

BOOKING NUMBER - NJUX8430

If you guys have any professionalism left in you, you will atleast do something about this. We made the advance payment as well.

Right now i amstaying in HOTEL MEERA QUIN, KOTA. Which i had booked through OYOon 19-01-16 for 2 nights. My booking I'd is GPINW0831. Hotel is not providing any BFAST. ROOMS ARE VERY DIRTY. WASROOM IS MORE DIRTY THAN ROOM.very bad experience. STOP fooling people and STOP UR BS Business of fooling people.

I had a booking with oyo on 19th January in Sector-56 noida with my husband's mobile number [protected]. When we reached there, property manager doesn't allow us to stay at the hotel and cancelled our booking instantly. As it was already paid booking, I want a refund of Rs.499 that was paid through my debit card. Hope you will refund my money soon as i am loyal customer of OYO from last 2 years. I am looking forward to hear from you soon.

Hi Team,

This is regarding Booking id: FPYZ9651
It was a total embarrassing experience with OYO. The room that was offered to me previously at Hotel PGSS Inn was a complete **** and does not even deserve to be a called an OYO room. Some of the dissatisfying features of the rooms were:
• Small in size
• Damped walls
• Stinking smell
• Bathroom of size 6 ft by 2 ft, a person cannot even take bath properly
• Staff discussing about alcohol all the time
• Kitchen was unhygienic and spilled all over
• It was located quite inside a residential area where cabs also found difficult to trace their paths
Is that what OYO rooms offer to a couple? At 10 pm in Delhi, I had nowhere to go and had to rebook a new hotel at a costlier price with the help of agent Nitin.
Firstly, how come a property with such low features marked as an OYO hotel?
Secondly, I would like to seek compensation for shifting my booking, otherwise I would have preferred makemytrip (value plus rooms) as they give what they promise.

My other 2 bookings have followed the same shifting.
XEAM6385
PYFI3680

Regards,
Niraj Choraria

Booking no. GBVL8165

I booked hotel with full payment through OYO but the hotel room was full so room was not provided.
They provided another hotel Narayani In Kolkata but after reaching there the room was full

I called OYO call centre many times but they did not respond properly.

These group is fooling people.

They should be penalised.

I had booked a hotel room via oyo on 18th Jan. Sector 45 Gurgaon, OYO Premium Cyber Park. Checked in at 1 pm, but when i went back in evening room was very dirty, the hotel manager was using abusive languages, was drunk and started bullying with me. At 10 pm in night, i had to check out make full payment and book another room.

Hi, My name is Sandeep Kulkarni. I had booked 2 rooms on 6th Dec, 2015 at Hotel Strawberrys, SP Road, Begumpet, Hyderabad. Booking no: BSZT3497. Check-in date was 25th Dec, 2015 and check-out date was 30th Dec, 2015. When I came to the Hotel on 25th Dec, I was informed that my booking has been cancelled ! I spoke with a OYO Room executive immediately and she apologized and said she would get back within 10 minutes. I never got a call back. I was fighting with the hotel guys but it seems they had sold off my rooms to someone else. Shame on OYO ROOMS FOR TYING UP WITH SUCH CHEAP HOTELS. The hotel finally agreed to give me one room but that was not sufficient since we were 6 members. I decided to look for other hotels. I am highly dissatisfied with this experience I got from the Hotel as well as from OYO Rooms. My family had to keep waiting in the hotel lobby for no reason, while I was fighting with the Hotel and OYO guys. Shame on both of them !!! I request all not to book through OYO rooms and never ever go to Hotel Strawberrys.

This is regarding OYO booking no : SKID3608 & coupon : OYOPAYTM. I booked a hotel on OYO rooms in Dec'15 and it was clearly mentioned that Rs 500 will be paytm cashback when paid through PayTm. I paid through Paytm but no paytm cashback has been given till date. I called their customer care regarding this and they refused to provide cashback. Even after mailing multiple mails to their customer care, I havn't got any cashback. Please help me in getting the compensation and holding company responsible for cheating.

I have booked hotel through OYO rooms dated 8th Jan to 10th Jan 2016, OYO rooms showing hotel name "OYO Premium Charch View Hotel" where no hotel is there on this name, as Hotel name available as actual name is "Hotel Asia The Dawn", and Images shown in the app was completely different and facilities also. Its a fraud done by OYO Rooms. Please help us to refund our huge amount which we spend in OYO app

I have stayed in OYO rooms from 21.12.15 to 23.12.15. I have booked room in "PAY AT HOTEL" option at Hotel Ravi Raj, near Baba Petrol pump, Aurangabad. Booking ID-PTQI5340 Booked Dates: 21.12.15 to 24.12.15 ISSUE/PROBLEM - As my stay was reduced suddenly, one day before i have informed Oyo over customer care no.[protected], they sent a mail after updated booking, showing that i have paid a advance of Rs.1359/- (which i have not paid, they have not changed or reduced dates of stay & till now they said its not showing checked out), they said you need to pay as per your stay for 2 days only of Rs.2718/-, i felt very happy that they have really considered my request. but on 23.12.15 at 11 am i have checked out the hotel, but the hotel people didnt give invoice saying that you will get a invoice from oyo online, as its online booking, i said ok. But till now i have not got any updated invoice mail that i have paid a total of Rs.2718/-, which i need to claim from my company as its official trip. For invoice i have called Oyo customer care at least 5 times from last 1 week, every body say they will send, but no mail no response, this is not fair, thought Oyo is excellent but they are very poor in satisfying customers regarding financial issues.. May justice be done immediately..

I paid and booked the room on 1st of january 2016 in goa. on arrival i was given a room which was cheaper than the room that i booked and it wasnt the same room. I paid Rs 6999 in total. i was offered other rooms but i denied it because i did not like their other rooms (that is the reason i booked the room that i chose) and it would have wasted my time to go to some other place to check in. i was compelled to stay in that place since i did like any other place and customer care denied any refund. They said that i have to cancel the booking if i want to get a full refund. No partial refund was offered to me. My holiday was ruined. I had to go through the agony of staying at a different room and paying more than it costs. My holiday in Goa was ruined because of oyo rooms. Hotel management said that they had given the information to oyo rooms but oyo did not update on their website.

I have booked a hotel in chennai for 8th-9th January. For some reason I have cancelled booking on 7th January at 12:10 (as said by customer care). When asked on 7th Jan, they said that refund will be coming in 7 days. But today on 13th when I called they are saying your late by 10 mins to cancel the booking. If you have cancelled the booking before 12'o clock, you would have got the full refund. So am late by 10 mins and no refund will come. Is this type of company rules you make. late by 10 mins your looting 1000's of money. For a middle class fellow like me 1000 Rs is a lot... and your creepy company is earning 1000 just like that... So proud of you OYO. One more, If i booked a hotel without paying than there is no cancellation of money isn't it. What kind of rule you have made .. just see yourself in the mirror. You can cut 10 to 20% of money but not the whole amount. Taking whole amount from a middle class customer is just not fair. If you have any feeling for poor and needy people in our country, than I hope u will refund my amount, if not ...

Sir, i have booked a room from oyo room for 25th to 27 th dec 2015 for nanital. and made the full payment in advance.when i reached to nanital the hotel person said their is no booking .then i called to oyo person, he said sir i will transfer ur hotel.the hotel he transfered was a mess, then i said to oyo person cancel my booking and refund my money. it was 8 pm .and because of oyo i need to pay 25000 in nanital for another room because of peak season, & i was with my wife and son. and till now i have not received my refund of amount 4798. so its a request to take necessary action against it. and my booking id is bmpl4839. because of oyo i suffered a lot.

Booking iD CVXD.9205. And EWPB 7460. Refund is pending from more than 2month before. Alway answer with in week problem can be sole.

Anil mehta got booked oyo premium room on 9 jan 2016 at aman palace rajori garden, delhi got confirmation for room at plot no. 30/31 vishal enclave. On reaching i was told that the hotel is full, and they asked me to shift to a near by plot (which was about 8buildings ahead)we had to walk all the way did not look nice as a premium costomer, we got room no. 203 aman palace which was very substandard not premium old geaser was not working on the whole i can not give more than 1 star, kindly get the room inspected and if possible refund the extra money charged