OYO Rooms Complaints & Reviews

I last booked with OYO for a stay in Bhubaneswar for three nights (Dec 3- Dec 6, 2015), at Oyo Premium Satya Nagar (GWTA3472). The entire amount for the stay was prepaid. Thereafter, I amended my reservation from 3 nights, to 2 nights. I checked out of the Oyo on Dec 5. I spoke and confirmed with Oyo Customer Care on the Dec 4, that the amount for one night will be refunded within 7 days. I first contacted Oyo Customer Care for the same...

My original 3 pax booking done while on discount at delhi for 3 dys on tot tariff of Rs 2997. Booking cide: BOCA0382. Property Raj villa near rk ashram. But hotel fellow refused to allot room & was very rude. On contacting cust care out of many execs Mr Ryan was helpful to locate a hotel & @ which I stayed with my fly. Property: Sun Intl. But the tariff was Rs 4797. So the diff of Rs 1800 need to be reimbursed. We go to hotel on OYO brand...

After claiming that on first booking from the app 50% discount would be given, you people do not provide 50% discount. And your customer care team is so rude to address an issue. After getting the money in your pockets you are least bothered with your customers issues. Highly disappointed!! This was not what I was expecting. Ridiculous!...

Disgusting hotel and staff.Unhygeinic rooms stained bedsheets, dirty washrooms.Refused to change the bedsheets.From the reception it was evident that they were promoting prostitution.The receptionist behaved like a total.Their Licence should be cancelled....

I booked 18 rooms through oyo for my 50+ guests for an event planned.this booking was done last month back. Meanwhile invites have been printed and circulated for the event planned.today suddenly i get a message from oyo saying that my booking ia shifted to some other hotel as this hotel is not available.need to highlight that bookings were made in this hotel by oyo as only this hotel could accomodate so many guests. Have been chasing cc...

I had booked OYO room (OYO Rooms Gangaram Hospital - Hotel Name: Hotel Rudra Castle Delhi) on 4th December. Hotel denied the stay as there were no place available in the hotel. I didn't get any refund and hence I would like to file a case against OYO rooms. I would like to get information on the process to file consumer case against these companies. On 4th of December, my father had to get operated in Gangaram hospital and we were looking...

I had done a booking on Nov 27th by making payment of Rs. 5998 which I had cancelled almost immediately and filed a refund claim. I was being told that refund will take place in 3-4 working days. On 6th Dec I got an email asking for bank account details which I furnished immediately. Since then I am following up for my refund but to no avail. No one is replying to mails marked to "[protected]@oyorooms.com". I called the helpline...

Had booked a Hotel from my wife and when she reaches it turns out to be a FLAT where there are males staying in other rooms in the same apartment. Had to immediately in the middle of the night book her into Hotel Lemon Tree paying for 2 places for the same night. Very Irresponsible customer care and company. Never should one book rooms through these crooks...

Hello Team, In regard to above booking number I was promised a refund and now the customer service is refusing the same. The problem started when I checked in the Hotel in Jaipur, when I refused entery because of kids.Then I cancelled the booking on t he OYO app and called customer service twice complaining about the issue. I was promised a call back from escalation team to resolve the issue within 15minutes since I was standing along with...

We are a travel company. On 15th Nov'15, we made a confirmed booking for 5 rooms for our guests with OYO rooms in Hotel Divine Paradise( OYO premium New friends colony Ring road) at New delhi from 23rd nov to 25th nov for 2 nights. Subsequently we made the payment on 16th nov for the said booking. We got the vouchers which were sent to the guest. On 21st nov evening, we got a mail from Oyo rooms that the booking has been denied by the hotel...

I booked a room almost a month in advance and just a day before my travel oyo room rep called me confirming that the room was upgraded to another hotel. I was informed that the room will be within the vicinity of the area i had booked the earlier room. However, this was not the case and i was being booked in a hotel which was almost 8 - 10 kms away. OYO Rooms claimed that they are unable to help and i didnt have an choice and still had to...

I was a new customer at OYO and I booked Premium Grand Stay hotel in Manali through OYO website on 22 Dec 15 and the booking dates were 25th Dec 15 to 27th Dec 15.
My Booking id is BRGA5087 and the Booking amount was Rs.[protected]discount) = 5798

On 24 Dec 15 just few hours before leaving for my trip I was notified that the booking hotel has been changed to Simsa Resort, Manali due to non availability of rooms at...

I have booked an Oyo room (ref no. ACBT9134) on[protected]. I received booking confirmation through email as well as message. But when went to the hotel Abinand Grand to check in, I was surprised to know that there are no rooms available. The hotel management denied to provide any room. When shown the booking confirmation, they said "we dont care about it, we dont have rooms, we are sorry. pls talk to OYO". Then I called the OYO rooms contact...

The images shown in the oyo rooms is totatlly different from the real one and the hotel staff also says that no such kind of rooms are available in our hotel. Worst experience with lack of amenities and rooms are untidy and not upto mark as per the cost....

Your company has let me down from my trip from the UK to Ahmedabad - twice. Having booked OYO Rooms ISKCON SG Highway through Booking.com, I turned up to the hotel to find that there was no hotel name as advertised. So very difficult to find. Having climbed the stairs with a suitcase the receptionist told me that their rooms are all booked and taken. They said they informed OYO over 24 hours ago. OYO did not inform me. So I was left...

Booked a room with OYO in Ooty for a day 26-27 Dec. Booking ID: XROT5748
Booking was confirmed in Hotel Jaysanthi, Mysore road Opp Ooty Club Ooty.

Hotel Manger denied any reservation after regular follow up with OYO they changed the Hotel to Maneck Residency in Ooty.
Accommodation provided was very sub standard and most of amenities promised in original booking.
- No Wifi
- No Geyser
- No...

Sir, i book a room and my booking is confirmed but when i rechied at hotel they are not provide me room ...my booking confirmation id was -FQTR0681 CHECK IN DATE[protected] ROOM DETAIL-2 ROOMES TOTAL AMOUNT -4497 HOTEL NAME-RUDRA VILAS AGRA ADDRESS-8/157, TAJ WEST GATE, AGRA...

My booking id is BLRV4109 I witnessed very horrible service. I had booked room n paid in advance got booking confirmation SMS & E-mail. Upon arrival Hotel Karan Vilas, Agra they told me that we don't have any room & your booking is not confirmed yet. Immediately I called to customer care but she was unable to help me out then Hotel Karan Vilas told me that your room has been shifted from here to another nearby property. It was a new property...

Hi, I have 1500 oyo money but before some days ago my all oyo money convert 0, & expiry date 2nd of feb 2016.& the deduction is discus with oyo customers care Representative....

My booking id is ZKCL8952 I witness very horrible service i booked room n paid in advance got booking confirmation with arrival time 3am to 6am mentioned from Oyo but when i reached hotel vinayak international patna . manager said he don't have vacant room n was clueless about Oyo as he was not having booking information. i called customer care n they kept me on hold first time 8min then again 7 mintues then again 5 minutes with no helping...