OYO Rooms Complaints & Reviews

Dear Sir/Mam,

I am writing this in a fit of anger and with a very tired body, mind and also on an empty pocket thanks to OYO Rooms.

I had made a booking with reference number ZUMC4862 t Palm Shore hotels through OYO Rooms booking website. The booking was made for 19th Nov arrival. However, once i received the SMS from OYO, it read that the booking was from 12.00 PM on 19th Nov. Since I was supposed to reach Chennai at 12.30 AM on 19th, I Called up OYO Customer care to pre-schedule my booking date and time to match my arrival.
The customer care confirmed it was done and i received an SMS stating your booking has been updated. However, the check in time was still showing 19th NOV @12.00 PM.
I called the customer care again to verify and he confirmed that the booking was updated for my arrival at 1.00 AM on 19th at the hotel and the hotel had been updated. Again I received an SMS but again the arrival timings were unchanged.
Next I called the hotel directly and the manager there confirmed the booking. SO I THOUGHT.

19th Nov 1.30 AM - I am outside the hotel. My booking has not been updated, There are no rooms available at Palm Tree hotel or any economic hotels nearby.
I call OYO customer care and they tell me to and I quote - "WAIT FOR 15 Minutes" on road for their call to transfer me to a different hotel.

NO CALL CAME.

Helpless, I moved to a hotel which was way over my budget due to the negligence and this unprofessional behavior of OYO Rooms.
I don't even want to mention my second conversation with OYO Customer care once i finally found a costly hotel.

This is way unethical and unprofessional manner of doing business.

Romil Nehru
[protected]@outlook.com
[protected]

I have booking for broad bean hotel kochi vide ref no ETOM7523 and when I visited to hotel they said no booking on my name and when hotel people talked to Oyo they said no booking in different place I don't know how these companies are working in our country. I want to advice to everyone pls do not take services on Oyo if you want to enjoy things in planned way otherwise like me you will be waste your time.

Struggling for refund !!

Booking no UFEM1876 at Goa for 2 nights for the 26th and 27th of November.

I cancelled the booking on the 5th of November (21 days before the check-in date). Per their Cancellation policy I need to inform them only 24 hours before check-in for 100% refund, however I have informed them much earlier and they tell me that this booking was a NO REFUND on cancellation??!!

Even now their own App and Website says 100% refund on cancellation if cancelled within 24 hours before check-in.

This is simply CHEATING!

I am going to make them famous on Twitter and Facebook if my money is not refunded immediately!

I have made a booking with OYO rooms for Ranjhana Heritage Hotel, Vikrant Khand, Lucknow, U.P.
Luckily i checked with the hotel a month in advance and he simply said he has the booking request from OYO but he has no rooms available for the date.
OYO customer care repeatedly is telling me that the booking is confirmed, i believe simply by checking their online records.
On one of the calls, I was asked why are you even checking with hotel when OYO has told you that the booking is confirmed. I assume i should wait for the booking date and then call OYO from the street while the hotel denies me entry for my booking confirmed repeatedly by OYO.

Booking IDs
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]

My booking ID is ESCN7241. I had booked hotel in Mehra residency for 8 rooms for 27 and 28 Nov. Yesterday hotel owner told me that we don't give bulk booking to Oyo rooms. That too after I called regarding food inquiry. Why it was told to me yesterday (11/11/15)? Where will my 24 relatives stay? Dates are on my head. Please resolve this asap. Your customer care is of no use. Thanks Tarandeep [protected]

I booked 2 Oyo Rooms on 15th August. Then I cancelled my booking the next day as I did not need it. To This I was entitled full refund. So I told them accordingly. They asked for my account details. I gave them the details. But they did not respond. After a few days when I again contacted them they told me that he account details were wrong so I sent them different details. To this also they have not yet sent any refund. I have sent them many warning mails but they just don't seem to care.

I have booked 4 rooms in Trivendrum through OYO rooms for my travel on 19th Oct 2015.I paid full amount INR7296. My travel plan was changed and I want to cancel only one room. But Oyo room web site does not have any facility to cancel only one room. I have to cancel all 4 rooms and re-book 3 rooms. As per OYO rooms policy full amount will be refunded if cancellation is being done 24 hours before check in. During cancellation, no message pooped up that I will not get any refund amount, otherwise I would have not cancelled it. During booking also, they have not mentioned no refund for this property. Now OYO rooms are not giving back my money INR7296. I planning to go to consumer forum for this fraud which OYO rooms are making. I request all traveller NEVER USE OYO ROOM SERVICES. They are fraud and cheater.

I had booked three rooms through oyo for three days and on reaching the destination i was told by the hotel owner that rooms are not available. with six people and luggage had to roam around to get a suitable room. missed my morning darshan of my guru and had despite calling several times no response was given. later on the hotel people said that oyo is like that only you should have directly booked.

I booked my hotel through OYO rooms to Goa from 23 to 27 oct. We booked three rooms of same hotel as we were seven people . Firstly we got reservations in Sea Breeze but later are hotel was changed to sodder classic beach that to when we called up them several times as one room was available at the previous hotel itself and 2 rooms at new destination.When we reached there we found bed bug . the rooms were pathetic, stinking . whenever we call them to assist us they keep us hanging on the phone . Lastly at 1 am in night e had to cancel are bookings form oyo and had to shift in some new place .Never ever try OYO.

There is no response to consumer feedback. rather there is no acknowledgement for your mails. Worst that i have ever experienced. Booking Id - CJVB1962. The hotel for the stay was the worst of its kind with the worst hospitality that one can expect. The customer support is also useless and there is nobody to hear your concern.

Booking ID : ZPEH5139. Booking was made a ruffels beach resort goa in advance, on day of arrival we were given sorbes ann goa but accommodation was outside property provided, next at 6:00pm we were moved to casa ashvem which was a horrible property with insects and bugs when asked OYO sent us to a outskirts property with no facility. Causing Trauma

Worst experience. Will never book any hotel through oyo. Visited palm retreat hotel in mussoorie and checked in on 26th October and stayed till 30th october. These were my worst hotel experience ever. We have to change our rooms 5 times because the rooms were filthy, geezers were not working, TV was not working.no power back up. Lights were gone for 10 hours. Do you call it a hotel. When I cleared my bill, they didn't have the change of 500 rs. Terrible..I called oyo on 27th about the rooms but no action was taken from oyo then again I called them again but no action was taken. Will never come back again and will guide others as well not to book any rooms through oyo.

We have done online reservation with OYO rooms on 18/10/2015 . We recieved a booking conformation number GJLE7981 for one room. Check In 29th October. Check Out 02/11/2015. On 02nd November when we went to the hotel for checking in. Manager very rudely informed there is no room available. When we showed him the conformation number, he said " what to do if we do not have rooms now". He did not help us with any alternative option.

We have booked hotel in goa for 27th to 31st December, 2015 in the mid week of may with 100% advance through makemytrip. In September i get to know that the address given is not efficient to reach hotel as there are too many oyo rooms so i sent message to oyo rooms regarding full address of the property. they have sent me confirmation along with full address and from the problem starts. Now i am getting calls from oyo rooms almost daily with different persons to change my property. mainly i have talked with a representative name Nirali and avantika. Nirali has told me story that on 31st we cannot check out from hotel but after telling that my flight is on 31st i have to check out she told me that she'll talk to property owner and let me know after some hours i got a callback from nirali and said that they have agreed for my check out at 31st without any issue. but after 1 day i got call from avantika and again same story that i have to change the hotel or i have to cancel my booking. when she told me to check out the other property which is a lower class property then i have booked (i have booked for premium property and they are giving booking for normal property) when i denied to change that property they told me that i have to cancel my booking or have to pay charge to that property owner which is Rs. 10000.when i said my total story that i had already talked with nirali and she had already convinced property owner for the same but avantika is telling that she had already spoke to property owner and he is denying to check out on 31st. Now they are enforcing me again and again for cancel my booking or accept the lower category hotel.

We booked an oyo room for 22nd October, 2015 at Jaipur railway station, by paying the whole amount in advance and received your confirmation message, along with the hotel details on 19th october. We informed you in advance that we will reach on the morning of 23rd. On reaching at hotel Abhiraj at 5.30 A.M, Mr Mahesh at the front desk, refused us the room citing full occupancy. At the same time there was another family who were asking for a room for 23rd, who had again booked through oyo. They were also denied the room similarly. I asked Mr Mahesh to give me in writing that he has refused us the room so that I could complain about the issue to oyo but he didn't. Then he offered me to shift us to a nearby hotel that was way below oyo's standard and he argued that whenever we are running short of rooms, we accommodate our oyo customers in those nearby hotels and this was a standard process. When he came to arguing I called up the police to complain but at that time itself I got a call from Mr. Rahul, an oyo representative who requested me to wait for sometime to resolve the matter. Then I got a call from you and you said that you have arranged room for me at RDB palace and will compensate me. On reaching RDB palace, they also refused us the room as they didnt have any vacancy. Then again I contacted Oyo, who had a word with the manager Mr Anil Sharma and he agreed to provide us a room that was being used by the staff. We then stayed for an hour in their staff's used room at 6.30 A.M and left at 7.30 A.M This was my first experience with oyo and it was a horrible one. Just imagine our plight and the inconvenience that we had to face. After disembarking from the train at 5.30 in the morning, post a long and tiring journey, we had to go from place to place to get our room that we had booked beforehand by paying the full amount in advance. I simply fail to understand what kind of a business they are running where they tie up with places like abhiraj, fool the customers by shifting the clients to a lowly hotel and charging undeserving rates from them. This is a huge economic offence and cheating the customers. The people need to be made aware of this whole racket that they are running in the name of providing budget stays with proper facilities. Also, post this incidence, Oyo didn't revert once.

I have done my booking of 3 luxury rooms in Tiger groove resort- Village Kyari, Ramnagar Jim Corbbett through OYO Rooms ( 2 rooms were booked on 6th September - Booking No. MOTY8219 & 1 room was booked on 16th Sep Booking No. CDQZ3214. I have done the complete payment of all these rooms before hand. Check in date - 22nd October & Check out date 24th October. We were 5 adults and 4 Children in all.
I kept receiving OYO rooms messages ( till 24th October) booking confirmation with the details of the resort.( Tiger Groove which was booked by me). It was the Premium resort which I booked after complete gathering of information and reading the reviews.
The d day came- I am about to reach Ramnagar from Delhi, I got a call from the person from Tiger groove Resort that My booking has been cancelled from Oyo Rooms. I asked him to send me the contact person phone no. who was OYO Representative for Ramnagar. Mr. Sadiq- [protected]. I called him and told him that I have not received any message from Oyo room regarding cancellation of my booking, He said that they have already shifted my booking without even calling me and informing me because their contract with tiger groove is cancelled. and the messages I have been receiving must be a technical error. I requested him to re do my reservation in Tiger Groove he said that is not possible. Then I called OYO rooms customer care and asked about my booking status- and the executive again confirmed me that my resrvations are in Tiger Groove. I informed the executive that You people have shifted my bookings to some other resort and you rae not even aware of that. Then she arranged a call back from OYO Rooms reservations department who told me the same story earlier told by Mr. Sadiq that My bookings have been shifted to Corbett Aroma Park and they have no other option to change this now. I had to accept it and go to Corbett Aroma Park, which was nothing in comparison to Tiger Groove which I booked. OYO has taken my full money of Premium Hotel and send me to a mediocre hotel with no regrets at all.
It caused me a total disappointment and my whole trip was ruined.
I demand complete refund of my bookings- Rs 12496 (2 rooms) + Rs 7998 ( 1 room)= Rs 20494.
And the Trauma which I went through should also be compensated.
Regards
Rakhi Gupta
Delhi

I had booked OYO Premium in Pondicherry Kamaraj Salai, Saram for the dates 23, 24, 25 OCT 2015 and have paid complete 7236 INR. booking id : TGUA[protected](Travel Guru) Received an sms update on mobile stating that my booking has been updated to a "non oyo property". I spoke to people at oyo customer care for the hotel name and it happened to be a "hut" by the name "The Only Place-Mariamman koil, Periyamudaliyar chavadi". The Only Place owner has not heard of the word "OYO" and is definitely not the OYO Premium that I had initially booked. This means, no actual rooms booked but i have been charged complete 7k in advance!! 1)why was my booking updated? 2)why do people at OYO customer care tell that I have checked in when I dont have the oyo property that I had booked initially.There was no hotel booked I was under the impression that OYO stands by its name but with such unethical behavior now i doubt if they even know what their business is about!! Have raised the concern and escalated the issue with OYO people. Waiting for complete refund-though their system says i have checked in... Checked in- to what?????

I have called oyo room call center before booking the hotel and told them I would be checking with my team mate girl who is localised and they confirm if I book room for 2 guest they would allowed me. But now hotel is not allowing for the meeting and oyo shifted my property and first hotel is asking for payment.. where I had stay alone for only half an hour and later when my team mate came they started issue with her. I would require repayment of my at shagun hotel nr. Curcit house vadodara.
I have wasted more then 2 hrs with discussion with hotel and oyo.

This is in regarding to my recent stay at Kolkata. Both the bookings are made through Make My Trip (MMT). The complain is in regards to the booking made at: OYO Rooms Ballygunge Maddox Square, KOLKATA 44, Ritchi Road, Kolkata, KOLKATA, India MakeMyTrip Booking ID ­ NH7P[protected]. Initially the booking was made from Oct 1st to Oct 4th (3 nights). It was made under "Pay at the Hotel" mode. But, the moment I checked-in at the property, Hotel Mulberry, on 1st Oct, I did not like the property. So, I told them that I will check out next day and want to cancel for the remaining 2 nights. I even paid Rs 1865/- for one night. The front desk executive Ms Smita agreed to that and told me to call up Oyo. I called Oyo customer care no. [protected] and they said since the booking has been made through MMT, they cant cancel it and I have to call up MMT. I called [protected] to inform about it and they said only Oyo can do this and they cant help me. Since, I was in Kolkata for some urgent work, I left for the day and at night it was horrible. I could not sleep in the oyo room due the BITE OF THE BEDBUGS. Next morning I asked the Hotel security guard to call a cab for me. I wanted to go to the Kalighat Temple, the normal taxi fare is Rs 25/- only but I ended up paying Rs 100/- because the cab driver told me that the HOTEL SECURITY GUARD TOOK A COMMISSION OF RS 60/- from the cab driver which I have to bear. IS THIS THE WAY CUSTOMERS should be treated? Next morning I again called OYO and MMT but they said I am too late to inform about the cancellation. This is complete cheating as I already informed a day earlier. The hotel executive Ms Smita tried her best but Mr. DEEPAK from OTA and Mr. MANISH denied and refused any help. Mr. Deepak said I am lying that I have informed one day before and I have to pay for the second night at any cost and threatened me that I will not be allowed to check out from the hotel. In the mean time the earlier night I already booked for Hotel Park PLaza, Ballygunge through MMT (Please see the booking voucher attached) for the remaining 2 night (from Oct 2nd - Oct 4th). I trust MMT. I paid a much higher rate for the remaining 2 nights as Park Plaza is a 5 star property. I paid Rs 4748/- compared to Rs 1865/- at Oyo rooms. The attached receipt at Mulberry Hotel indicates that I paid Rs 1865/- although I checked-out from there. The same day I check-in at Hotel Park Plaza. Now, if I can pay Rs 4748/- I can pay Rs 1865/- as well. My question is why, in spite of informing one day earlier, I have to pay for the second night although I check-out? Is this the way customers are treated just liked Mr. Deepak from OTA has treated me? Is OYO so poor that it had to threaten customer to get Rs 1865/-..Very disgusting and heart-breaking. The poorest customer service I have ever seen is here with OYO. MMT should seriously look in to it as your brand name is also hampered. I booked through MMT and I followed all the protocols as instructed to me still I had to pay from my pocket. I want a refund of Rs 1865/-

Dear Sir, I had made a booking for four rooms for 15/08/2015 vide OYO Rooms Booking ID-URT3671. Our experience with OYO ROOMs has been very bad. Despite confirmed and fully paid booking for 15/08/15, five days in advance, we were denied accommodation. I was accompanied by two families with five ladies and was running helter shelter in night and rains to find alternative accommodation. This is not only extremely unprofessional but a fraud. I had paid in full and well in advance. I had even confirmed by giving a missed call to Tel No.[protected] in response to their SMS from "VM-OYORMS" at 9.04a.m. in the morning on 15/08/2015. Upon follow-up, their support system was absurd. I called seventeen times while stranded on Highway, and explained to their various executives. Every body listened and then said " I will transfer to operations team for resolution" and kept me on hold from 10 to 15 minutes and then it gets disconnected or I had to disconnect. In the first interaction I had made their executive speak to property manager, who then confirmed to me that there is no booking for me. Every time I had to foolishly beg and explain my story to each of their executive, but they only had one response - " I will transfer to operations team for resolution". The call details on date 15/08/15 are as following: 1. Tel No. [protected] - 5.47p.m., 6.02p.m., 6.03p.m., 6.04p.m., 6.17p.m., 6.18p.m., 6.20p.m., 2. Tel No. [protected] - 6.23p.m., 6.25p.m., 6.29p.m., 6.30p.m., 6.40p.m., 6.48p.m., 3.Tel No. [protected] - 7.33p.m., 7.34p.m., 7.43p.m., 4.Tel No. [protected] - 7.49p.m. Finally after ruining our whole evening, running helter shelter, contacting other 3 - 4 hotels in the area, I had to finally find rooms in a hotel - "DAYS HOTEL" in Neemrana. This has been a quite frustrating and humiliating experience. The whole trip was ruined, costs and time wasted, additional costs and expenses incurred, safety risk of accompanying ladies and family members in late night and running from one hotel to another, has been a harrowing experience and trip proved to be a disaster. I hereby demand following: 1. Action against the guilty for this situation, 2. Refund of money paid by for booking, 3. Payment of damages Rs. 50, 000/- I here by call upon the 'OYO ROOMS' management to immediately settle the claim as above. This is without prejudice to other recourse available to me for redressal. Despite several complaints on e-mail, company's web-site, send by speed-post, the company has not bothered to respond. This shows the commitment to service and customers. M.B.SRIVASTAVA