OYO Rooms Complaints & Reviews

Hi this is Surjit Singh my mobile number is [protected] and you can contact me on what's up through this number my complaint is about refund for my booking I made on 18-aug of this month via Oyo app.i paid through online rs.681 and confirm my booking on Oyo. I try to call hotel for booking confirmation to hotel but they not attend my call. So I believe my booking is confirmed I visit Delhi hotel pubg residency at mayur vihar phase 1. When I reach there hotel person told me that there is no booking of my name. I show them my booking confirmation on Oyo app but they said they have no booking.so I was in situation where I have to check-in because I was reached at hotel with my luggage so I ask for solution for my paid amount to Oyo and ask for room also. Hotel person said we charge 1000 for room rent and if you have paid on Oyo app talk with Oyo customer care. I paid to hotel 1000 for room and call customer care also many time but it was difficult to get any solution from customer service of oyo.i call more than 10 time to oyo helpline but after listening my concern executive cut my call or put me on hold for the solution.i was so unhappy with service of Oyo. At the end one of lady take my complaint and she said you will get refund with in 48 hours but today is 26-aug and i not get any refund yet. I really don't know it's Oyo fault or that hotel people cheat the passenger because I seen its hotel reviews at the end this happens with lots of people hotel charge online booking also and take cash also.there should be some strict action need to be taken.

Hi I am trying to claim a refund through app and phone no one is responding and I tried to call the 100 times to claim a refund but no use it’s been 1 month no claim status but OYO app says this every time open, can you any one help me what I have to do
Thank you
Hi Siva Sankar,

This is Yo! - OYO's real-time assistant and I would like to inform you that for the cancellation of Booking ID C7DB6508, a refund for INR 7250.0 has been initiated on the account details that you have shared.

Lastly, I would request you to please come back after 10 mins to check the status of your refund via the App or Yo! link, that you have received on your email/phone

I had the worst experience at RS VILLA, CR PARK. The people are totally scam here and the manager at the hotel named “Mr. Mahender”, showed such an unprofessional behavior. First a fall, they provided the room with such a bad and horrible quality of interior, dirty bed sheets, almirahs were broken and the room was full of mosquitoes. When complained, he has no manner how to talk with their guests and denied to change the room afterwards. He charged Rs. 1000/- at the property but we booked the room for Rs. 840/- through BOOKING.com. They didn’t even showed the room prior booking. Pictures posted by the property nowhere matches to the room they provided. I didn’t get the room there but paid full amount plus an extra amount (in total paid Rs. 1000/-) but you showed the room price at booking.com I.e. 840/-.

Also, when we complained at OYO regarding the reservation, Mr. Aezaj showed such a bad behavior and did no justice to us. He said that they cannot provide us with another property and agreed to pay just 20% of the booking amount which is really not acceptable from OYO/booking.com.

We had the worst experience with both OYO customer service representative and cheap hospitality provided by RS VILLA, CR PARK at the property.

This is Rajendrasinh Gohil having booked my last Delhi Hotel booking in Hotel OYO 44260 Saffron Inn with Booking Reference AZ0N2664.
I tried to online payment using my Citibank Credit card on 10.08.2022 at 8.27am on repeat the payemnt at 8.28am since payment found unsucessful.
Though i have received one of refund and am pending another refund of Rs 898.0 till date. kindly do the needful.

Regards,
RajendraSinh Gohil
M: [protected]

Hi, I'm Vijay I booked a hotel from oyo call on 22th August, 2022, which I had to cancel on the same Day as Hotal Booking on 321rs but at reception they told me to pay 800rs. I talked to the oyo team, they cancelled the room instantly stating that the booking amount (Rs 321) will get credited back to me through the original mode of payment, which was Google pay. I called them for like 100 times for the same issue, 100 different guys picked up my calls, talked to me, I explained the same thing over over to those 100 guys, but at the end what they did was, they put me on hold, and the call got disconnected by its own.
Booking ID : AOCH3857
Date:22th August, 2022
Spot On 64662 Hotal Hill view Guwahati
Please look into this matter.And 321 is not a Big amount to Refund.

Dear Oyo.com Customer-Care-Service-Department-Team,

I Have An Account In Your Database With The Name Of AKASH DAS And My Registered E-Mail ID Is :- aakash.das.[protected]@gmail.com. I Am Not-At-All Even Able To Use This Certainly-Particular-Account Of Mine For Quite Sometime Due To My Very Own Personal-Issues As Well As Personal-Problems. So, Hence-Therefore-Please, I Am Kindly Requesting You To Please Start The Procedure To Delete...

Dear Oyo.com Customer-Care-Service-Department-Team,

This Is To Inform You Sir/Madam, That I Have An Account In Your Very-Own-Company's-Database With The Name Of AKASH DAS And My Registered E-Mail ID Is :- aakash.das.[protected]@gmail.com. I Am Not-At-All Even Able To Use This Certainly-Particular-Account Of Mine For Quite Sometime Due To My Very Own Personal-Issues As Well As Personal-Problems. So, Hence-Therefore-Please, I Am Kindly Requesting You To Please Start The Procedure To Delete My Very-Own-Account-Completely From Your Very Own-Company's-Database-Totally And Also Erase Notifications If-Any-Present Also Please.

Thanking You,
Your's Sincerely,
AKASH DAS,
(Registered E-Mail Address :- aakash.das.[protected]@gmail.com).

Dear oyo,
my self booked one room via oyo, id no: J7RT1683, RR HOTEL(22-23RD AUG/22)
rooms looks like cattle shed, bath room not cleaned at least for last one year.
look very bad, i know oyo not only need money other than customer satisfaction
please find the attached photo for your ref.
any way i know you will not going take any action still im just waiting my time to sending this email

NO Regards
Capt sunil babu

I made a transaction for booking a hotel via oyo rooms on 29th july 2022 with transaction amount of 2693/- from icici bank debit card I cancelled the booking on the same date (29th july 2022) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. It has been more than 15 days and yet I haven't received the refund. And customer support is not at all helpful every time I call them they are keeping me on hold for so long and in the end they are disconnecting the call without resolving my issue. I need solution for this

I booked Oyo Townhouse HaHa Stays, Perungudi from August21 to 27 from booking.com. I paid the half payment two days before my stay.
Someone from Oyo called me on 21st August morning to pay ther remaining amount of Rs.5994 to confirm the booking against my booking. I paid the amount to the bank account he shared. He asked me to send it again as the amount for struck. I paid Rs.5994 again. He said the amount got struck and it will be refunded and again asked me to pay Rs.11987 after entering booking id in the remarks. I paid the amount as per his direction. He once again said the amount got struck. When he asked to pay again I got suspicious and by that time I reached reception and paid the balance Rs.5994 in the reception itself. When I enquired the reception, they denied the call and told Oyo might have called. This person didnt refund my money and not answering my calls. I'm attaching the whatsapp screenshots and the bank transactions screenshots here. How did my booking details get to that person? I need a strong explanation and the refund.

Booked Hotel with OYO for 6 nights, 4692 was amount showed in the OYO app, but the hotel people asked for 9384. i called the customer support and asked for a cancellation, because they didn't do anything for this. The cancelation was done on AUG 1 waited for 14 days for refund, didn't get it till now. On 18th i called the customer support, they said they have initiated the refund, and will be credited in 2 hours which didn't happen. Today on 23rd i again called but no response from the team, they don't connect us to the service department. booking id is BP9P5495, its been 25 days since cancelation the amount is not credited yet. please do look into this

I booked a room by mistakenly at oyo on same day and I cancelled immediately. Now they are saying that I can't get refund Because I booked room after 9am on same day, that's why I can't get refund. They are saying that it's against policy to return money. If someone is booked by mistakenly on same date and then he cancelled immediately then why he will not get refund. When I talked before they said if I cancelled booking in 30 minutes I will get refund. Now they are saying that I can't get refund. Plz help me. My Booking id is BQCH3740

Oyo 30462 hotel ivy Force to stay in different hotel instead of booked one.
I want my money back.

They Force to stay in different hotel instead of booked one

Booking ID- MFFI8084, OYO TOWNHOUSE 160 SECTOR 1 VAISHALI,
When i booked this hotel amount show only 623 Rupees, and when i reached at the night in, hotel amount shows in oyo application 1700rupees,
And when i CALL TO CUSTOMER care he unable to help me,
You ### oyo company cheated me with her hotel

Booking ID - I3TD6981 CAPITAL O 90233 STARLINE RESIDENCY
Same cheating he did also, when i booked hotel amount is 533 rupees, and when i reached at the night, he did amount double in oyo application, and your ### oyo CUSTOMER care people, not do any help

I have booked an hotel through OYO for my stay in Bangalore from 20 Aug 2022 to 23 Aug 2022 with a booking ID L5LY4399
But when i reached at the property they didn't accept the oyo booking and transferred to another hotel 5 KM away from there.
But there also same issue, when i called the property they mentioned they also not accepting OYo. So i called customer care and they informed that, they will do complete refund amount of 1983Rs. But after 2 days i got a message stating that 565 Rs has refunded.
I tried calling them to get remaining amount but no one has provided a complete answer..
How can I proceed with this?

It's been 24 days already and I still haven't received my refund on my the booking id WA6M8740.
I have tried reaching out multiple times but to no avail. Each time I was connected to the service department it ends there and nobody even picks up the phone in the service department and this is not the 1st time.
I would like to have my refund back as soon as possible.

My booking id FVU13379..hotel denied my checkin due to tariff issues..they never accept Oyo bookings...i had to cancel my booking a day prior and it was showing 100%refund as per policy ..but it's been almost a month despite contacting them so many times they only give copy paste reply..i paid 456 and only 36rs was given in Paytm as refund..i had raised query with Paytm also and Paytm is saying Oyo has given services for the same which is not true..this is fraud please help

I booked hotel name airport view guest house in airport road, Guwahati through the YOYO application and there i made payment online at 7 am..then at 8pm i came for check in in the hotel but hotel owner was saying that i have to make more payment for my staying or you can look for another hotel.
This is purely doing scam with the people because once we made payment through online that is not refundable...so looking new hotel is completely loss for me.
If I don't get refund my money i will go for next level if I don't get any response

My booking id is AQ8L2656, i made a booking on 22 August and when we reached the hotel they were charging extra money to us for Staying in the rooms, so we made a call to the oyo helpling number and they cancelled the booking and promised us full refund but now when i am calling on their helpine number, they either put me on hold or say we can not help you,
My contact details are - [protected], [protected].
i am going to file a bigger complaint in consumer forum if my problem is not dealt with .