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OYO Rooms Complaints & Reviews

3.7
Updated: Dec 31, 2025
Complaints 6603
Resolved
4546
Unresolved
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OYO Rooms reviews & complaints page 49

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P
pauljoy
from Kochi, Kerala
Aug 29, 2022
Resolved
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I booked a room at the hotel (oyo 3633 nanda inn) for the price shown in the oyo mobile app which was Rs 436. However, at the time of check-in, I was asked to pay Rs 914 more; only then would they provide the room. He even dared me to call the oyo customer care and tell them about the issue. As I was in a hurry, I paid him the extra charge and got the room. Later, that day, when I asked him for the receipt of the additional amount that I paid, he told that oyo would send me the total bill of Rs 1350 by mail after checkout. Till now, I haven't received any bill and whenever I contact the customer care, they ask me to get the bill from the hotel which the hotel owner would never provide.
I demand a refund of the extra charge incurred of Rs. 914 to resolve this issue

Check-in Date - 30th July 2022
Check-out Date - 31st July 2022
Sep 3, 2022
Complaint marked as Resolved 
The very next day(30th August) after submitting the complaint, I received a mail from Oyo through the mail-id "[email protected]" stating that the refund would be processed within 7-14 days. Then on 1st September, I received a call from Oyo refund department (+91 1724979551) stating the same things said in the email. The following day, I received the complete refund of Rs.914 that I demanded. I am so satisfied that Consumer Complaints was able to solve my issue.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2022
OYO Rooms Customer Care's response
Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo
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    Unknown63827292
    from Panaji, Goa
    Aug 29, 2022
    Resolved
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    I booked an OYO room when i reached at the property for checkin they asked me for money and denied check-in as i was in a urgent need for a room i had to pay the extra charges kindly do something about this, their customer service never picks any calls and all the hostels have same reviews in their apps comment section they all asl for extra money when anyone reach at the property.
    Oct 4, 2022
    Complaint marked as Resolved 
    OYO Rooms customer support has been notified about the posted complaint.
    Verified Support
    Sep 03, 2022
    OYO Rooms Customer Care's response
    Hi, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
    Verified Support
    Sep 03, 2022
    OYO Rooms Customer Care's response
    Hello, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch with you at the earliest. ~Han
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      A
      aromal1453
      from Vaikam, Kerala
      Aug 29, 2022
      Resolved
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      I had made payment on oyo of 555 using upi
      Booking I'd G9W51409 hotel name dreams manor oyo 14365,
      They won't allow me to stay, hotel owner saying that they won't accept oyo.
      It's a night time. And near by no hotels are available there
      So I booked room in the same hotel, and contacted oyo for refund, one person talk to me said refund process will be issues on next day after 11 am, I payed rs 700 there from my hand and stayed there. And next day hotel manager won't gave me the bill and telling this is small hotel there no bill. I trusted oyo and made payment. I got cheated
      Sep 28, 2022
      Complaint marked as Resolved 
      I had refunded the amount Thanks team
      OYO Rooms customer support has been notified about the posted complaint.
      Verified Support
      Sep 03, 2022
      OYO Rooms Customer Care's response
      Hi, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
      Verified Support
      Sep 03, 2022
      OYO Rooms Customer Care's response
      We are unable to fetch anything from the booking Id you shared. Please help us with correct booking Id so that we can assist you better. ~Team OYO
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        avinashvijay007
        Aug 29, 2022
        Resolved
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        Resolved

        I made 2 online hotel stay reservations via OYO app with check-in dates as 19th and 20th August each with the 20th and 21st as checkout dates respectively. I haven't received the GST invoice yet, and I have been following up via phone since then. Already tickets were raised but no follow-ups or solutions were made yet.

        They will either place on hold or drop the call. The payment was made online via the OYO app, and I have not received any invoices as of yet.
        The GST invoice has already been selected and details have been entered into their app as well.

        I am in need of GST invoice as I was on official purpose and the invoices have to be submitted to the employer. If I cant submit the invoice by end of the month, same will be deducted from my salary. Either provide me with the GST invoice by EOM or refund the booking amount.

        Booking details follows-
        1. Booking ID - XQH51695
        Check in- 19th August
        Check out- 20th August
        Ticket ID - [protected]

        2. Booking ID - ZIF55262
        Check in- 20th August
        Check out - 21st August
        Ticket ID - [protected]

        PFA PDF with booking details, Email screenshots in google drive- https://t.ly/yWm8
        Oct 10, 2022
        Complaint marked as Resolved 
        OYO Rooms customer support has been notified about the posted complaint.
        Verified Support
        Sep 03, 2022
        OYO Rooms Customer Care's response
        Hi Avinash, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
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          sumitruhela
          from Gurgaon, Haryana
          Aug 29, 2022
          Resolved
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          Resolved

          I had booked Oyo 8467 Shiv shakti hotel on 28 Aug from Oyo customer care. When I reached the property the receptionist said that there is no room available. I paid the amount to customer care but now booking is denied by hotel.
          Oct 4, 2022
          Complaint marked as Resolved 
          OYO Rooms customer support has been notified about the posted complaint.
          Verified Support
          Sep 03, 2022
          OYO Rooms Customer Care's response
          Hi Sumit, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
          Verified Support
          Sep 03, 2022
          OYO Rooms Customer Care's response
          Hello, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch with you at the earliest. ~Han
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            Tarun Rawat 06
            from Bengaluru, Karnataka
            Aug 29, 2022
            Resolved
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            Resolved

            I made a booking through OYO in bengaluru for dates 15th august 2022 to 17th august 2022, the cancellation was done from OYOs side, but no refund generated yet.
            INR: 1141
            Booking ID: DIJI2935
            Name; Tarun Rawat
            Sep 8, 2022
            Complaint marked as Resolved 
            They reached out via email, processed the refund and received the amount.
            OYO Rooms customer support has been notified about the posted complaint.
            Verified Support
            Sep 03, 2022
            OYO Rooms Customer Care's response
            Hi Tarun, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
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              Bankim Hazarika
              Aug 28, 2022
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              I stayed at Capital O 86405 on 26 & 27 Aug 2022.

              Booking id : H6Q47642

              Complaining about following
              1. Booked with online payment of 897 rs but I was asked for 600rs more while check in.
              I payed 600 extra and asked them the reason for this extra charge, they replied explaining that its a fault in oyo's system.
              2. Dirty stained towels, pillow, pillow covers provided.
              3. Exhaust fan of washroom was not fixed on request
              OYO Rooms customer support has been notified about the posted complaint.
              Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

              Team OYO
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                S
                shivaratnavarapu93
                Aug 28, 2022
                Resolved
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                Resolved

                Hi,

                My booking on aug20 got cancelled by Oyo due to unavailability of rooms in the hotel, and I didn't receive any refund till now.

                I have called customer support more than 20 times till now, I am not getting any proper response from them. They are saying transferring the call to other one and is getting cancelled in sometime.

                I didn't checkin to the hotel, but some agent is saying that Oyo hotel kept my status as checkout even without I entered into the hotel for stay.

                I also got an email that I got cancelled booking from Oyo. On the same day when I called to customer support they told that current booking to cancelled and told do a booking for other hotel.

                Booking id: X3IK5364
                Oct 5, 2022
                Complaint marked as Resolved 
                OYO Rooms customer support has been notified about the posted complaint.
                Verified Support
                Aug 29, 2022
                OYO Rooms Customer Care's response
                Hi Shivaratna, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo
                Verified Support
                Aug 29, 2022
                OYO Rooms Customer Care's response
                Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Dia
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                  siya Latheef
                  Aug 28, 2022
                  Resolved
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                  Resolved

                  Website: oyorooms.com

                  I didn't receive my refund till now I have booked my room on 26th of August and cancelled it due to some reason . Till now I haven't receive my refund . I have contacted bank but they said the refund haven't transferred yet .
                  Nov 5, 2022
                  Complaint marked as Resolved 
                  OYO Rooms customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 01, 2022
                  OYO Rooms Customer Care's response
                  Hello Siya,

                  What you have described certainly does not meet the standard we set forth. While no apology would be adequate to make up for the inconvenience caused; we will do all we can to resolve this asap. Request you to share your booking details so that we can reach out to you.

                  Thanks
                  Team OYO
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                    Ishi1919
                    Aug 28, 2022
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                    Hi,

                    This is with regards to booking ID: GFUB7582 which was made on 13th August, 2022.

                    I booked a room at Jageer Palace, Oyo 105355 and made a prepayment of ₹935, attached the payment proof below. The payment was done successfully but once reaching the hotel, they asked us for extra payment which was not informed to me via the app. Unfortunately, we had to cancel the booking. As a result, I was promised by Oyo that I will be receiving a refund of ₹600 (₹300 as my oyo money + ₹300 should have been credited to my original source of payment that was GooglePay). Attached are the proof for your reference.

                    However, it has been 16 days and I have received no update and refund from Oyo’s end & it is very disheartening for me as I have earlier been a loyal customer to Oyo and have never faced any such issue but this is really unacceptable as this is clear fraud.

                    Kindly look into this matter on urgent basis. If this issue is not resolved, I would further file the same in the consumer court.
                    OYO Rooms customer support has been notified about the posted complaint.
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                      Bapun007
                      from Balangir, Odisha
                      Aug 27, 2022
                      Resolved
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                      Resolved

                      Address: Raipur,Chhattisgarh
                      Website: Oyo Rooms

                      I booked oyo rooms for 3 days even I don't have to stay there for the whole time..I have to check in at 4.30 on 28 aug and leave at 5.00pm 29 aug ...But when I contact the hotel they asked for the higher amount of money and refuse to give room.
                      Hotel name -Unique inn 81681
                      Oct 11, 2022
                      Complaint marked as Resolved 
                      OYO Rooms customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 01, 2022
                      OYO Rooms Customer Care's response
                      Hello,

                      What you have described certainly does not meet the standard we set forth. While no apology would be adequate to make up for the inconvenience caused; we will do all we can to resolve this asap. Request you to share your booking details so that we can reach out to you.

                      Thanks
                      Team OYO
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                        R
                        rabiasharmin
                        from Dhanbad, Jharkhand
                        Aug 27, 2022
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                        Address: Noida

                        Money taken by fraud by oyo rooms living point in sec 11 noida of ₹399. I want my money back
                        OYO Rooms customer support has been notified about the posted complaint.
                        Hi, we acknowledge your concern. Please elaborate further on this for a better understanding and share your booking details to enable us to look into the matter and assist you. ~Team OYO
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                          A
                          ayush_17
                          from Lucknow, Uttar Pradesh
                          Aug 27, 2022
                          Resolved
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                          Resolved

                          Address: Jhalwa, Prayagraj UP
                          Website: www.oyorooms.com

                          I have booked a hotel on 29 july 2022 for which i have already paid but the property had charged an extra amount of rs 1000.
                          I have provided the bill to the company for which the refund have been initiated on 4th August but i have not yet received any amount in my bank account.
                          I have called more than 15 times to customer care but they put me on hold for more than half an hour.
                          Oct 20, 2022
                          Complaint marked as Resolved 
                          OYO Rooms customer support has been notified about the posted complaint.
                          Aug 27, 2022
                          Updated by ayush_17
                          Booking Id- AM9D8704

                          Verified Support
                          Sep 01, 2022
                          OYO Rooms Customer Care's response
                          Hello Ayush,

                          We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

                          Thanks
                          Team OYO
                          Verified Support
                          Sep 01, 2022
                          OYO Rooms Customer Care's response
                          Hi, as checked, our team has connected with you for your assistance and addressed your issue via . Please do write us back for any further assistance. ~Team OYO
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                            PremAggarwal2022
                            from HYDERABAD, Andhra Pradesh
                            Aug 27, 2022
                            Resolved
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                            Resolved

                            I book hotel in OYO App with Pre payment with booking details N6FX2957 but in hotel they are demanding too much cost by adding printing etc charges. What's the benefit of OYO App payment and booking amount. Completely wrong charges. They are also charging amount which are not showing in OYO app. Making fool to people.

                            Hotel staff said do not pay via OYO app otherwise we will add more charges and your booking never done.

                            I paid 2 times due to this reason. 675 and then still app showing pending charges and then 200 via google app.

                            Why OYO hotel doing this thing people to make them fool. Return my money 675 + 200 = 875.
                            Sep 6, 2022
                            Complaint marked as Resolved 
                            Thanks. OYO team contact me. And I got my Full Refund.
                            OYO Rooms customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 29, 2022
                            OYO Rooms Customer Care's response
                            Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo
                            Verified Support
                            Aug 29, 2022
                            OYO Rooms Customer Care's response
                            Hi, as checked, our team has addressed your issue. For any further assistance feel free to contact us. ~Team OYO
                            Aug 30, 2022
                            Updated by PremAggarwal2022
                            Thanks. I got 675₹ of refund. Thanks again. But what about 199₹ which you associated hotel taken from me. I am attaching more screenshot. Please check and refund my 199₹ also.

                            Verified Support
                            Sep 06, 2022
                            OYO Rooms Customer Care's response
                            Hi, we are extremely regret for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Team Oyo
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                              Tds6
                              from Chennai, Tamil Nadu
                              Aug 27, 2022
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                              Hello,

                              I had cancelled the booking on 10th Aug 2022. Booking ID: RISD6554

                              I have still not received my refund amount of Rs. 2052 it's been more than 12 days and the status shows refund failed. There is no proper response or customer support from oyo. Attached screenshot for reference. Kindly check and refund the amount. And do the needful.

                              Thank you!

                              Regards,
                              Tarundeep
                              OYO Rooms customer support has been notified about the posted complaint.
                              Hello,

                              We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

                              Thanks
                              Team OYO
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                                Raju Ranjan kumar rrk
                                Aug 26, 2022
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                                I have booked hotel through OYO customer care …. When I reached to hotel they refused to take us and asked for extra money…. I immediately log a complaint to OYO as booking is done for 2 girls… but no action taken by the OYO customer care … it is been a long time and they have not refunded my money yet… I got mental harassment with the OYO services… they are cheating and misguiding customers…
                                Booking id - H4H89733
                                Name - Raju Ranjan Kumar
                                [protected]
                                OYO Rooms customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 27, 2022
                                OYO Rooms Customer Care's response
                                Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO
                                Verified Support
                                Aug 27, 2022
                                OYO Rooms Customer Care's response
                                Hi, as checked, our team has addressed your issue. For any further assistance feel free to contact us. ~Team OYO
                                Sep 01, 2022
                                Updated by Raju Ranjan kumar rrk
                                Still my money is not reflected to my account … this cross the limit … 4th times I am updating my account details … customer care support is worst all says this time we will update and this is crossing the limit… no one is resolving my issue… I need support from court … I will log a complaint to police station also …
                                Not received money yet… how come you say my Query is resolved???
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                                  mpsreeraj17
                                  from MANJERI, Kerala
                                  Aug 26, 2022
                                  Resolved
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                                  Resolved

                                  Address: SREEKRIPA HOUSE, MELAKKAM, MANJERI, KARUVAMBRAM PO 676123

                                  Sir,

                                  My name is Sreeraj Venugopal M P. On 12th April 2014, I have booked rooms using oyo. I have booked the room by splitting it like 7 and 8 nights for availing their offer price twice. Booking id: HINF0631 & I9JH4773.

                                  I have given an advance payment of one of the booking. The moment after completing the advance payment transaction, I got a call from a man who said he's oyo room representative. He said all my personal and booking details and send WhatsApp messages exactly like oyo room official message which includes my Name, Date of Booking, Booking ID, Number of guest, Details of property and advance payment informations. I believed that person because he had all the details that are only known to me and oyo. Everyone in this world is like that we will verify a company calls with the details they have about our booking.

                                  He said that if I'm completing the full payment I will get a discount. He also send me a upi adress "[protected]@upi" . I lost Rupees 12434. When I posted a tweet regarding this oyo said they don't have anything to do with this and will try to prevent anything like this in future. I want my money and compensation from oyo. They leaked my data to someone and with that data only I lost money. Oyo do have the responsibility to take care of my personal and booking data. I will attach the screenshots of WhatsApp chat and I have also filed a FIR on this issue. I would like to request you to kindly solve the issue and take action against oyo. I want money and compensation for whatever have happened to me.

                                  Yours Sincerely
                                  SREERAJ VENUGOPAL M P
                                  [protected]
                                  Sep 29, 2022
                                  Complaint marked as Resolved 
                                  OYO Rooms customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 27, 2022
                                  OYO Rooms Customer Care's response
                                  Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO
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                                    srinjoy dhar
                                    Aug 26, 2022
                                    Resolved
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                                    Resolved

                                    My booking id is GN080950 on 5th July 2022 I booked a hotel where local ids were not accepted so I called OYO customer care and they said that I'll get a refund of the whole amount if I rebook a hotel so I rebooked and initiated the refund but still my amount of Rs 680 is not initiated.
                                    Oct 2, 2022
                                    Complaint marked as Resolved 
                                    OYO Rooms customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 27, 2022
                                    OYO Rooms Customer Care's response
                                    Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo
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                                      Sanjay_26822
                                      from AHMEDABAD, Gujarat
                                      Aug 26, 2022
                                      Resolved
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                                      Resolved

                                      I had booked hotel from 26/08/22 to 27/08/22 with oyorooms "TOWNHOUSE OAK HOTEL PAL PALACE" in nagpur (m.h.).
                                      When i reached the hotel management refuse my booking and told me to book at higher price with hotel, when i call oyo customer care they also told me to cancel the booking
                                      Sep 29, 2022
                                      Complaint marked as Resolved 
                                      OYO Rooms customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 27, 2022
                                      OYO Rooms Customer Care's response
                                      Hi, thank you for bringing this to our attention. We understand that nothing that we say can make up for this unpleasant experience. Please share your booking Id/contact details so that we can transit your experience with us. ~Team OYO
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                                        Aswini pati
                                        Aug 26, 2022
                                        Resolved
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                                        Resolved

                                        I had booked a stay through OYO application from 20th Aug - 25th Aug 2022 but after checkout I haven’t received the Payment invoice which I need to submit at my company for reimbursement. The payment receipt which is getting downloaded is of RS 400 /-

                                        I have tried multiple times to reach customer care but unable to reach them, neither the chat support helped me.
                                        Please find the below details for your reference.
                                        Booking Id : CEZ92470
                                        HOTEL : OYO TOWN HOUSE 777- A3Empire

                                        Booking Name :
                                        Aswini Kumar pati
                                        Registered Mobile no :
                                        [protected]
                                        Registered email Id :
                                        [protected]@gmail.com

                                        I humbly request you to please provide my payment invoice of RS 15985/- .
                                        Aug 30, 2022
                                        Complaint marked as Resolved 
                                        Thank you Consumercomplaints for helping me out in getting this resolution.! And Oyo Rooms too
                                        OYO Rooms customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 27, 2022
                                        OYO Rooms Customer Care's response
                                        Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked. ~Team OYO
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