OYO Rooms Complaints & Reviews

I stayed at Capital O 86405 on 26 & 27 Aug 2022.

Booking id : H6Q47642

Complaining about following
1. Booked with online payment of 897 rs but I was asked for 600rs more while check in.
I payed 600 extra and asked them the reason for this extra charge, they replied explaining that its a fault in oyo's system.
2. Dirty stained towels, pillow, pillow covers provided.
3. Exhaust fan of washroom was not fixed on request

Hi,

My booking on aug20 got cancelled by Oyo due to unavailability of rooms in the hotel, and I didn't receive any refund till now.

I have called customer support more than 20 times till now, I am not getting any proper response from them. They are saying transferring the call to other one and is getting cancelled in sometime.

I didn't checkin to the hotel, but some agent is saying that Oyo hotel kept my status as checkout even without I entered into the hotel for stay.

I also got an email that I got cancelled booking from Oyo. On the same day when I called to customer support they told that current booking to cancelled and told do a booking for other hotel.

Booking id: X3IK5364

I didn't receive my refund till now I have booked my room on 26th of August and cancelled it due to some reason . Till now I haven't receive my refund . I have contacted bank but they said the refund haven't transferred yet .

Hi,

This is with regards to booking ID: GFUB7582 which was made on 13th August, 2022.

I booked a room at Jageer Palace, Oyo 105355 and made a prepayment of ₹935, attached the payment proof below. The payment was done successfully but once reaching the hotel, they asked us for extra payment which was not informed to me via the app. Unfortunately, we had to cancel the booking. As a result, I was promised by Oyo that I will be receiving a refund of ₹600 (₹300 as my oyo money + ₹300 should have been credited to my original source of payment that was GooglePay). Attached are the proof for your reference.

However, it has been 16 days and I have received no update and refund from Oyo’s end & it is very disheartening for me as I have earlier been a loyal customer to Oyo and have never faced any such issue but this is really unacceptable as this is clear fraud.

Kindly look into this matter on urgent basis. If this issue is not resolved, I would further file the same in the consumer court.

I booked oyo rooms for 3 days even I don't have to stay there for the whole time..I have to check in at 4.30 on 28 aug and leave at 5.00pm 29 aug ...But when I contact the hotel they asked for the higher amount of money and refuse to give room.
Hotel name -Unique inn 81681

Money taken by fraud by oyo rooms living point in sec 11 noida of ₹399. I want my money back

I have booked a hotel on 29 july 2022 for which i have already paid but the property had charged an extra amount of rs 1000.
I have provided the bill to the company for which the refund have been initiated on 4th August but i have not yet received any amount in my bank account.
I have called more than 15 times to customer care but they put me on hold for more than half an hour.

I book hotel in OYO App with Pre payment with booking details N6FX2957 but in hotel they are demanding too much cost by adding printing etc charges. What's the benefit of OYO App payment and booking amount. Completely wrong charges. They are also charging amount which are not showing in OYO app. Making fool to people.

Hotel staff said do not pay via OYO app otherwise we will add more charges and your booking never done.

I paid 2 times due to this reason. 675 and then still app showing pending charges and then 200 via google app.

Why OYO hotel doing this thing people to make them fool. Return my money 675 + 200 = 875.

Hello,

I had cancelled the booking on 10th Aug 2022. Booking ID: RISD6554

I have still not received my refund amount of Rs. 2052 it's been more than 12 days and the status shows refund failed. There is no proper response or customer support from oyo. Attached screenshot for reference. Kindly check and refund the amount. And do the needful.

Thank you!

Regards,
Tarundeep

I have booked hotel through OYO customer care …. When I reached to hotel they refused to take us and asked for extra money…. I immediately log a complaint to OYO as booking is done for 2 girls… but no action taken by the OYO customer care … it is been a long time and they have not refunded my money yet… I got mental harassment with the OYO services… they are cheating and misguiding customers…
Booking id - H4H89733
Name - Raju Ranjan Kumar
[protected]

Sir,

My name is Sreeraj Venugopal M P. On 12th April 2014, I have booked rooms using oyo. I have booked the room by splitting it like 7 and 8 nights for availing their offer price twice. Booking id: HINF0631 & I9JH4773.

I have given an advance payment of one of the booking. The moment after completing the advance payment transaction, I got a call from a man who said he's oyo room representative. He said all my personal and booking details and send WhatsApp messages exactly like oyo room official message which includes my Name, Date of Booking, Booking ID, Number of guest, Details of property and advance payment informations. I believed that person because he had all the details that are only known to me and oyo. Everyone in this world is like that we will verify a company calls with the details they have about our booking.

He said that if I'm completing the full payment I will get a discount. He also send me a upi adress "[protected]@upi" . I lost Rupees 12434. When I posted a tweet regarding this oyo said they don't have anything to do with this and will try to prevent anything like this in future. I want my money and compensation from oyo. They leaked my data to someone and with that data only I lost money. Oyo do have the responsibility to take care of my personal and booking data. I will attach the screenshots of WhatsApp chat and I have also filed a FIR on this issue. I would like to request you to kindly solve the issue and take action against oyo. I want money and compensation for whatever have happened to me.

Yours Sincerely
SREERAJ VENUGOPAL M P
[protected]

My booking id is GN080950 on 5th July 2022 I booked a hotel where local ids were not accepted so I called OYO customer care and they said that I'll get a refund of the whole amount if I rebook a hotel so I rebooked and initiated the refund but still my amount of Rs 680 is not initiated.

I had booked hotel from 26/08/22 to 27/08/22 with oyorooms "TOWNHOUSE OAK HOTEL PAL PALACE" in nagpur (m.h.).
When i reached the hotel management refuse my booking and told me to book at higher price with hotel, when i call oyo customer care they also told me to cancel the booking

I had booked a stay through OYO application from 20th Aug - 25th Aug 2022 but after checkout I haven’t received the Payment invoice which I need to submit at my company for reimbursement. The payment receipt which is getting downloaded is of RS 400 /-

I have tried multiple times to reach customer care but unable to reach them, neither the chat support helped me.
Please find the below details for your reference.
Booking Id : CEZ92470
HOTEL : OYO TOWN HOUSE 777- A3Empire

Booking Name :
Aswini Kumar pati
Registered Mobile no :
[protected]
Registered email Id :
[protected]@gmail.com

I humbly request you to please provide my payment invoice of RS 15985/- .

Hi this is Surjit Singh my mobile number is [protected] and you can contact me on what's up through this number my complaint is about refund for my booking I made on 18-aug of this month via Oyo app.i paid through online rs.681 and confirm my booking on Oyo. I try to call hotel for booking confirmation to hotel but they not attend my call. So I believe my booking is confirmed I visit Delhi hotel pubg residency at mayur vihar phase 1. When I reach there hotel person told me that there is no booking of my name. I show them my booking confirmation on Oyo app but they said they have no booking.so I was in situation where I have to check-in because I was reached at hotel with my luggage so I ask for solution for my paid amount to Oyo and ask for room also. Hotel person said we charge 1000 for room rent and if you have paid on Oyo app talk with Oyo customer care. I paid to hotel 1000 for room and call customer care also many time but it was difficult to get any solution from customer service of oyo.i call more than 10 time to oyo helpline but after listening my concern executive cut my call or put me on hold for the solution.i was so unhappy with service of Oyo. At the end one of lady take my complaint and she said you will get refund with in 48 hours but today is 26-aug and i not get any refund yet. I really don't know it's Oyo fault or that hotel people cheat the passenger because I seen its hotel reviews at the end this happens with lots of people hotel charge online booking also and take cash also.there should be some strict action need to be taken.

Hi I am trying to claim a refund through app and phone no one is responding and I tried to call the 100 times to claim a refund but no use it’s been 1 month no claim status but OYO app says this every time open, can you any one help me what I have to do
Thank you
Hi Siva Sankar,

This is Yo! - OYO's real-time assistant and I would like to inform you that for the cancellation of Booking ID C7DB6508, a refund for INR 7250.0 has been initiated on the account details that you have shared.

Lastly, I would request you to please come back after 10 mins to check the status of your refund via the App or Yo! link, that you have received on your email/phone

I had the worst experience at RS VILLA, CR PARK. The people are totally scam here and the manager at the hotel named “Mr. Mahender”, showed such an unprofessional behavior. First a fall, they provided the room with such a bad and horrible quality of interior, dirty bed sheets, almirahs were broken and the room was full of mosquitoes. When complained, he has no manner how to talk with their guests and denied to change the room afterwards. He charged Rs. 1000/- at the property but we booked the room for Rs. 840/- through BOOKING.com. They didn’t even showed the room prior booking. Pictures posted by the property nowhere matches to the room they provided. I didn’t get the room there but paid full amount plus an extra amount (in total paid Rs. 1000/-) but you showed the room price at booking.com I.e. 840/-.

Also, when we complained at OYO regarding the reservation, Mr. Aezaj showed such a bad behavior and did no justice to us. He said that they cannot provide us with another property and agreed to pay just 20% of the booking amount which is really not acceptable from OYO/booking.com.

We had the worst experience with both OYO customer service representative and cheap hospitality provided by RS VILLA, CR PARK at the property.

This is Rajendrasinh Gohil having booked my last Delhi Hotel booking in Hotel OYO 44260 Saffron Inn with Booking Reference AZ0N2664.
I tried to online payment using my Citibank Credit card on 10.08.2022 at 8.27am on repeat the payemnt at 8.28am since payment found unsucessful.
Though i have received one of refund and am pending another refund of Rs 898.0 till date. kindly do the needful.

Regards,
RajendraSinh Gohil
M: [protected]

Hi, I'm Vijay I booked a hotel from oyo call on 22th August, 2022, which I had to cancel on the same Day as Hotal Booking on 321rs but at reception they told me to pay 800rs. I talked to the oyo team, they cancelled the room instantly stating that the booking amount (Rs 321) will get credited back to me through the original mode of payment, which was Google pay. I called them for like 100 times for the same issue, 100 different guys picked up my calls, talked to me, I explained the same thing over over to those 100 guys, but at the end what they did was, they put me on hold, and the call got disconnected by its own.
Booking ID : AOCH3857
Date:22th August, 2022
Spot On 64662 Hotal Hill view Guwahati
Please look into this matter.And 321 is not a Big amount to Refund.

Dear Oyo.com Customer-Care-Service-Department-Team,

I Have An Account In Your Database With The Name Of AKASH DAS And My Registered E-Mail ID Is :- aakash.das.[protected]@gmail.com. I Am Not-At-All Even Able To Use This Certainly-Particular-Account Of Mine For Quite Sometime Due To My Very Own Personal-Issues As Well As Personal-Problems. So, Hence-Therefore-Please, I Am Kindly Requesting You To Please Start The Procedure To Delete...