OYO Rooms Complaints & Reviews

Booking Id : IRJP0752
When I reached at the hotel so horrific experience I had.
1. Toilet commod seat was broken.
2.washroom was so dirty.
3. No Drinking water provided.
4. No bedsheet/blanket was provided.
5. No TV, No AC nothing was there in that room.
6. Because of all above reasons I forced to left that hotel and shifted to another hotel.

I reached out to receptionist 10times asking to change my room since 3pm 19th Aug and they were telling me that they will make the changes..but at 11:30pm they denied of changing the room.

I also contacted oyo customer support but they didn't respond.

It was a very disgusting and horrific incident happened with me and to my bad luck i book for 2days.

Also they are asking for more money for shift to a ac room.
On 20th Aug, morning I was forced to checkout from the hotel. And the behaviour of the staffs are very rude and it was not acceptable. Hotel staff misbehaved us.

Now their customer service is humiliating me and insulting me. They are not providing me the solution.

For all of this I need my Refund.

I booked a oyo The hotel The origin in rajeev gandhi nagar kota raj and i booked online qnd payment was done but when i reached at hotel staff denied to checkin and say rooms are sold out oyo does not provide any support or my booking amount was not refund till now so plz refund my money

Hey today i book the hotel from oyo app when i go to the hotel receptionist told me to wait and after that he told me all the rooms are full sorry so I want my full refund back and take action against the property also and i have try many times customer support of oyo for this help but a female executive hold me for 2 hours and just make fun of me on the call not taking proper concerns just put the customer on hold very rude behaviour booking id - TYDO6699

I have made a payment for stay in Oyo but booking not confirmed.
My contact number is [protected]

Oyo 26817 gks residency btm layout 2nd stage near bangalore.
Room booking date :21/08/2022-22/08/2022
We booked room for three members (Gents).in oyo there were two option has given to us one is pay at hotel whose charges rs1219 and second one is pay online rs 976, then we chose to pay at hotel. After coming to hotel we asked hotel manager for room then they said us oyo pay only 30% of money to us that's the reason we will take amount as per our requirement. Even they said us we are taking taxes which is never mentioned earlier. So as we were tired of our travelling we took that room by paying money through google pay o rs 1365 to kumara g k ([protected]@ybl) after entering into the room (A307) we saw a. C is not working, t. V is not there in the room we asked them for drinking water they haven't provided they asked us to fill yourself, we asked for pillow as we were three members in the room but they didn't provided and room is not so clean that's the reason we asked manager to please change our room or refund our money back we will vacate this room right now as per the norms we entered in the room after 12 pm then after 30-40 mins of thinking we asked manager to change the room later he has given us another room in which we entered and as usual manager said before entering the room a. C is not working but t. V is available in that room. So we took our bags and shifted to another room (A305). We were shocked after entering into the room there is a condom available under the table inside the room then we complaint to hotel member after 15 mins they came and took it out but they behaved rudely for extra pillows.
With all due respect i'm complaining with hope that may be i get justice from here. I want amount of rs 1365 back and strict action towards hotel irresponsibility.
Thanking you

Regards
M mohit kumar
+[protected]
[protected]@gmail.com.

I booked oyo rooms for my family on 15th February, 2022 for staying few days in Delhi...but on the same day i cancelled the booking due to some personal issue. On oyo website it showed like refund has been initiated, wait for 7 to 14 working days...after few days i realized it's not gonna happen so went on to call oyo customer care repeatedly...they were like wait for few days ... i got tired calling them again n again...on one fine day i spoke to them harshly ...they were like your refund is successful i felt so happy...but once i tried to confirm it...i received poor results...i checked my bank balance...it showed no difference...i tried contacting them again ... they were like your refund amount of 3175 rupees has been paid back through the original souce that is phonepe...i started checking phone pe it was nill ..that day i realized I'm not gonna receive my refund back !!! I just posted this to make aware of people regarding oyo refund policy...i will be happy if my problem gets solved

I am social worker Ajit Chauhan, contact [protected], address Dahisar, a resident of Mumbai.
I had gone to Nashik Panchavati with my wife for darshan on 19th August 2022.
I had already booked Capital O 41327 Hotel Rama Palace in Nashik Panchavati through OYO Apps for One Night Stay for date[protected] and paid its full payment Rs 784 online.
Booking Detail ID : DMMD8671

When I went to check-in at Hotel Rama Palace, I was not being given a room and a demand of Rs 1600 started, I called OYO Customer Care and told that I have paid the full amount for the hotel room, even after that. Room is not being given and double money is being demanded, but my problem is not solved.
I was charged Rs 870 extra by Hotel Rama Palace, whose statement I am giving you.
I have been wrongly charged more than double rupees.
Despite OYO giving the entire hotel room Rs 784, I was wrongly charged extra Rs 870 and a total of Rs 1654 was taken.
I am complaining please do the work to get me my extra money.
These hotels keep robbing the travelers coming from outside like this,
I have added the transaction copy of both the hotel booking and payment in the attachment, see that also and take action.

Thank you
Yours
Ajit chauhan social worker
Mo [protected]

I made 2 hotel bookings for the date 14-08-22.I got a call from hotel and they told me, due to some issue your booking was cancelled.so after that I called to customer care and asked to refund my amount.Many time i called to customer care.They put me on hold for more time and finally they disconnected my call.Really iam very much frustrated with Oyo customer care behaviour.Please refund my amount.
My booking Id was:P57R5715 & I55Y0247

Check in they simply denied my booking confirmed that booking ID is not generated yet at hotel.I have already made payment of 1276/- amt kindly refund my amount as soon as possible. This type of incident is the first time that is happened to me and I am really unhappy and frustrated with this situation because it already happened prestigious issue with my family.
Contact me [protected]/[protected]
Email-suja.[protected]@gmail.com
I have already attached my proof..

Hi
so i visited this hotel on 15th aug firstly i have paid all the booking amount prior then i entered in oyo. so receptionist said that sir you have to pay room upgrade charges because we do not let you in because booking amount was 532 something after apply discount coupons so she added 600 room upgrade charges after half an hour argument then i called oyo you cam check the call recording from [protected] this number, where i didn't get any resolution
after that i agree to add these charges after that receptionist said sir you have to pau early check in charges which is 300 at 11.00 clock u can see the cctv footage, as per oyo policy early checkin is complimentary as per my timing. although i got refund of these extra charges from social media escalation but i want a strict action towards that receptionist and owner who was using abusive words and threaten me
i want a immediate action towards that receptionist and owner who was around 25, 26 years old who insulted me in front of my friend.
PFB details of booking EHEK8879

Regards
Karan

I have booked a room for two on 6th august (saturday) at hotel church view but as i reached there they were full and no rooms were available there, so i called oyo's customer care number +91 [protected] the customer care executive first talked to the hotel manager to confirm about the rooms and then they tried to shift me to different place but no rooms were available at anyother places so they told me they cancelled the booking and they'll refund my money within 14 days i've contacted them after a week and after 10 days as well but they told me that i will get my refund within 14 days if i don't get it on the 14th day i should contact them on the 15th day they instructed me so did but they are so irresponsible that they are not connecting me to any customer care executive so that i tell them about my problem and as i tried to get in touch with an executive through new booking option they told me that they are transferring my call to a complain office but every single time as i put the last four digits of my registered phone number and booking id the call gets disconnected and as always there's disappointment. I just don't know why ther are not refunding my money which should be done by 14th day but still not done.
This is my booking id A5JC3570
I hope they get their services done properly.

Regards
Abdul Shamim

I stayed 3 days in different hotels after 1st day asked for the invoice they said trying to share but dur to some issue not able to mail it and after that day i tried many times and call disconnect get connected also they said they will arrange a call on 15 minutes but didn't recieved any call and i am not able to get any invoices

I had booked two rooms for 4 persons. I had done full online payment for the same. At checkin I was told they do not have two rooms and had only one family room. They asked me to cancel the booking. When I cancelled the booking I did not get any refund.

Booking id: S7IE5072

My Booking RX4T3080 is confirmed.
After confirmation from oyo hotel management not allowed to check with reason booking amount is less.
I talked 2 customer care executives but they not able to help me out.

I wated their more than 2 hrs after that oyo said you check in your personally oyo cannot help.

I wat compensation from oyo.
And big fine to oyo for mis management

On 19th Aug I booked oyo 79803 silver Key qualia .then through the link which is sent by oyo to my whatsapp I paid half of the money which is 497 .but after paying that amount through phonepe it's still showing payment not verified and kindly verify the payment ..and my booking ID is RYYS7029 ..please resolve and refund my money as soon as possible .

Dear Sir,

I had made an online booking in my name Mrs Swati Suryawanshi + 1, from OYO customer care representative for dated 14.08.2022 to 15.08.2022, Booking ID - Z4HH3284 in OYO 87961 Hotel Im-pact Stays Palace 332 Murrypeth-Koli Ali, Mahabaleshwar and paid Rs. 1851.00 online at 11.10pm dated 14Aug, 2022.

Later when I reached the hotel for Check Inn it came to my knowledge that the hotel is closed down from 1.5 months. So I had to look for another option.

I have tried calling your customer care number +91-[protected] for addressing this issue but no response. So I request you to kindly arrange the refund of Rs. 1851.00.

Thanks n Regards
Swati Suryawanshi
[protected] /[protected]

Online booking initiated for room in hotel Shivam at Rajpipla
I got email mentioning confirmation
Email copied below
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OYO booking is Confirmed!
From: OYO Hotels on Thu, 11 Aug 2022 11:13:12 Add to address bookTo: You | See Details
oyorooms

Your booking is confirmed.
Hello Girish Gogia, Thank you for choosing OYO.

Check-in
Sat, Aug 13, 2022
From 12:00 PM 1N Checkout
Sun, Aug 14, 2022
Till 11:00 AM

Booking details (ID: NX2Y5070)

Hotel address
OYO Flagship 92678 Hotel Shivam
nr.hungry kitchen nr jakatnaka rajpipla statue o[censored]nity road rajpipla, Vadodara
Get directions

For queries related to hotel amenities, early check-in & special requests
Call [protected]

No. of guests
2 Adults
Add guests

No. of rooms
1 Classic
Upgrade room

Meal
Not Selected
Add meal

Need help with your booking?
Booking modifications, payments, policies, etc. Chat with us (available 24×7)

Payment summary

Room Charges Room price for 1 night X 2 guests ₹2034.0

Coupon Discount - ₹509

Total ₹1525

Advance paid ₹0

Balance amount ₹1525

Save ₹305 more on this booking
Pay now and claim this limited time offer

Payable amount
₹1525 ₹1220 Pay now

Change in plans? No problem
• Free cancellation till 13 August, 9:00 am
• No refund after 13 August, 9:00 am
100% of booking amount will be charged upon cancellation
________________________________________
In case you don’t show up at the property, there will be no refund.

Cancel booking

Property Rules

• Couples are welcome
• Guests can check in using any local or outstation ID proof (PAN card not accepted).
• For more details, please read our guest policies.
• Please check travel advisory issued by the concerned state government/local authorities before booking to avoid travel/lodging restrictions. Please click here for Guest Do's and Don'ts
• Please note that OYO executives will never call you for payment collection
• Check out our safety & sanitisation measures

Thank you and we hope you enjoy your stay!

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Though email had confirmation, to make sure of my booking considering the holiday rush I contacted the number [protected] on 11th August 12 noon
Call history pasted below

Person named Girish Patel spoke with me and he mentioned that you will get call from OYO
I didn’t get the call
I made the payment
email from HDFC indication payment transferred has been copied below
=x=x=x=x evidence of payment given from HDFC bank =x=x=x=xx=x=x
View: Account update for your HDFC Bank A/c
From: HDFC Bank InstaAlerts on Thu, 11 Aug 2022 14:57:40 Add to address bookTo: You | See Details
We have blocked some images in this mail for security. Click here to view the blocked images.
HDFC BANK


Dear Customer,

Thank you for using HDFC Bank NetBanking for payment of Rs.1, 525.00 from A/c XXXX3100 to PAYUOYOROOMSCOM

=x=x=x=x=xx=x=x=x=x=xx=x=x=xx=x=x=x=x=x=x=x=xx=x=x=x=x=

On 12th evening I received call from number [protected]
Name told on phone was Mansuri but true caller shows different nane
As understood from call, due to maintenance issues with hotel I booked my booking got transferred to another
hotel named Akash home stay
I asked him to email the details of booking change
Call history and email received copied below
==y=y=y=y=yy=y=y=y=yy=y=y=y=y=y=yy=y=y=y=y=y=y=y=y=y=yy=
We have updated your booking details
From: OYO Hotels on Fri, 12 Aug 2022 17:54:25 Add to address bookTo: You | See Details

Hello Girish,
Your booking has been successfully updated. We look forward to having you over.

Check in
Sat, Aug 13, 2022
From 12:00 PM 1N Check out
Sun, Aug 14, 2022
Till 11:00 AM
Booking Details (ID: NX2Y5070) Manage Booking

Hotel Address
OYO 84362 Aakash Home Stay
VAD231, NH56, Nandod Taluka, Vadodara Get DirectionsCall [protected]

No. of Guests
2 Adults
No. of Rooms
1 Classic
Meal
Not Selected
Payment Summary
Room Charges Room price for 1 night X 2 guests
₹3739
Coupon Discount
- ₹935
Total Charges
₹2804
Advance Paid
₹1525
Balance Amount Payable
₹1279

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On 13th Aug when I was in need of hotel I called [protected] mentioned in updated booking email
Some one from hotel Shivam took the call and said “ Why we are getting so many calls?
He could not help me to give the number of Hotel Akash Stay home


With no help available from I contacted OYO customer care at [protected] several times
They confirmed the booking from my mobile number and the booking reference
However they could not connect me to hotel manager

They gave me two numbers to contact ; one of them was [protected] which I already had tried but no help and second one was [protected] a wrong number.

Finally I dropped my evening program and rushed to Hotel Akash Home Stay
Surprisingly the hotel did not exist and local person there told me that it has been non operational for more than two months

I was helpless along with family and had very bitter experience

Now I have email from OYO mentioning that you did not turn up and booking gets cancelled
THIS IS NOT FAIR
I got cheated
=s=s=s=s=s=ss=s=s=s=s= cancellation intimation ss=s=s=s=s=s=ss=s=s=s=s=s=s=ss=s=
You didn't show up | OYO
From: OYO Hotels on Sun, 14 Aug 2022 23:52:04 Add to address bookTo: You | See Details

Your booking has been cancelled
Hello Girish,
We were looking forward to seeing you here! But since you couldn't make it, we had to cancel your booking.

Booking Details (ID: NX2Y5070)
Hotel Details
OYO 84362 Aakash Home Stay Booking Id
NX2Y5070
Check In - Check Out
Aug 13, 2022 - Aug 14, 2022 No. of Guests
2 Adults
No. of Rooms
1 Classic Meal
Not Selected
Payment Summary
Room Charges Room price for 1 night X 2 guests
₹3739
Coupon Discount
- ₹935
Total Charges
₹2804
Advance Paid
₹1525
Cancellation Charges
₹2764
Refund Amount
₹0
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PLEASE CHECK THE FACTS AND HELP ME to get REFUND MY HARD EARNED MONEY

We had booked 3 rooms for 8 people in an hotel named Oyo Sai Inn, 26, New Friends Colony, Delhi for stay from 17/08/2022 to 25/08/2022. Advance of ₹10, 136 was asked which we paid and the rest amount was to be paid at hotel. Firstly, the address is not proper given, second no one was picking up the call from the hotel. We called more than 10 times for Oyo customer care of which only one call gave us the hotels nearby address and the other calls were literally of no help. After 2hrs of searching we reached the hotel around 8:20 p.m. to which the owner said the Sai Inn hotel does not exists and it has been blocked by oyo, we own Sai Palace hotel. And we don't have your money it's with Oyo. After calling customer care they said we would book you a hotel which is nearby but after searching on Google map and asking people we got to know it is 20 km far from our location which was around 8:40 p.m..
We have not yet received the refund. And if the hotel is not in presence why is it still there on Oyo app. The Oyo app shows that we have checked in which is false, as after knowing it's not there we immediately leaved from there as it didn't looked like a safe area.
As per your company policy we should have received the money in 24 hours but you haven't yet refunded it.
I have attached images of 1)Booking confirmed proof, 2)Amount paid, 3)Booking ID
Kindly requesting you to see the above complaints, reply to it and take action asap.

I didnt get my payment back which was payed to oyo and failed

I am not able to delete or edit a review that I have given to a particular hotel through oyo app. please provide me steps to do the same in the app.