OYO Rooms Complaints & Reviews

Dear sir/madam,

This is to inform you that i booked hotel (booking id: ZMVZ8646) through OYO app on 16.08.2022 with partial payment amount INR 1871 (refer screen shot).

On 18.08.2022, before check in, i received a call from hotel Management (mobile no: [protected]).He informed me that you have to pay remaining amount to confirm booking. Please be note that person have all information like partial payment detail which i made, remaining amount, location of hotel, Name of hotel, name of customer etc. Based on information i paid amount of 3377 INR through UPI (refer attached screenshot).

During check in at hotel 2 hours after the incident of payment on 18.08.2022,
I came to know at hotel reception that payment has not been received. Person who called me is not available at hotel as well as on call. After many trial of calls and hot discussion with hotel staff I again paid remaining amount to hotel via UPI payment INR 3377 to get room(Refer screen shot) . Later i came to know that first payment of INR 3377 is a fraud payment.

Now question arise that,

Case -1
If person calling from hotel to get remaining payment then why hotel management asking to do repayment

Case-2
If person is not calling from hotel or any other third party then how they had information about my booking with payment details.

In view of above from both the cases its clearly shows that its mistake of OYO/hotel management to leak booking information or not accepting payments.

Customer booking hotel for hassle-free journey. Here i feeled that i made mistake by booking through OYO with advance payment and feeled guilty.

I request to you that please investigate above concern and initiate refund of INR 3377 (refer screen shot).

My Name is Pranav Swaroop and I made a online Booking from "agoda" of Classic Double or Twin Room type in ÖYO 3066 D2 Holiday Inn." at Puri on 22-June-2022 to 24-June-2022.
I was denied to check-in by Property Manager in the hotel stating online payments are not acceptable contact OYO Customer care.
I called them in the number given by PM (+91-[protected]).
They said sorry and they regret for the inconvenience caused and suggested me to book a another property as the mistake is done by their side i will apply coupons and get you the hotel on the same day with the best price and will refund the previous Booking amount.
he spoke with me on call for 45minuts and he gave me two bookings for two days in two different hotels.
I asked what is this he said as there was a mistake made by them previously he did it internally and directly i can contact the property manager and they will internally manage themself.
i checked into the New hotel on 22nd Mid Night and moved to site seeing in early hours of 23rd reached hotel back on the same day evening.
The manager said your booking is completed at 11 AM. you need to pay for 1 extra day. I called OYO Customer care and asked them the again said sorry for the inconvenience caused and they said to book another room and i will get refund of the previous booking. i Denied to book from them and took the second refund and paid directly to the property manager.
its nearly 2 months and still i have not received any call or refund payment on the cancellation made by OYO.
They are fraudulently booking through phone and misleading the costumer.
Their costumer care service number doesn't speak with us regarding any complaints or previous booking the directly deny and disconnect the call as they only booking support team.
Please help me on this.

I booked a room using oyo app my booking id S2BU5234 I paid 399 as advance for booking room when I reach booked hotel they denied to take my booking by saying they are no tied up with oyo that's why I cancal my booking and try to connect with oyo helpline number but they didn't listen my problem and not refunding my money back please help

My name is Vijendra Jangid. I booked a classic bedroom in Oyo 79906 with booking id C17B1527 on 14th August, 2022.
Oyo consultant agreed to book the room at price of Rs.1295. I was asked to pay Rs.162 to confirm the booking at the same price. Remaining amount to be paid was supposed to be paid at the hotel when we reached there. But when we reached the hotel, me and my family were not treated with care and we were not provided safe and proper parking. Even the area was suspicious and not trusty and it was the middle of the night. He demanded us around Rs.1425. That was not what I agreed for, so when I called up Oyo again, I only received some lame reasoning and I chose not to spend the night at the hotel. I literally had to drive through highways the entire night just because of inconvenience it caused by your company's inefficient service and hotel's incompetence.
Despite multiple calls at Oyo centre, there was no result in the end. Even the service centres were not responsive enough and I repeatedly asked to talk to a competent executive to reach a meaningful conclusion but the call never came. I am immensely dissatisfied by Oyo Rooms and wish to be refunded the booking amount I paid.
Please respond at the earliest.

I book rooms in oyo as by online and that online booking time I get a Gpay link to pay the payment amount.I done the payment and booked scuessfully.
On the check in time the hotel receptionist ask me the booking id and verified.
On the check out time they ask me to pay amount, they recieve message as cash at hotel.
Double payment, how this happens.
Both the booking id's are same

Its been more than 1 month and still haven't recieved my refund against booking ID QWUG6857 .
No email or call are answering regarding this.

I booked hotel and was denied checkin as i paid through oyo, upon waiting for more than 2 hours on road i was promised refund which i still havent recieved.

Attaching email snap from oyo, with booking id.
Kindly look into this and help.

Oyo Rooms — refund not received for the booking I'd A1LS7611. I made a booking from Oyo rooms and mistakenly entered the wrong day. So I cancelled it and Oyo team sent a message that the refund will be recieved in 7-14 days. But these people are untrustworthy and their customer care sends fake details that refund has been initiated and fool you that it's the bank's fault. I want my money back, Plain and simple. Don't pay on the Oyo app guys these people will make you fool for your own money. Give me my money back or I'm filing a civil lawsuit. I'm fed up of your malpractice.

I visited the property on 14/08/22 when I was denied checkin due to power issue they were facing then after I left the place and waited for my refund but I got on 60 rupees as my refund amount which should be around 626 since this is not due to my fault I need i complete refund regarding my booking.
My booking I'd is H3LQ2897

Made online payment for room booking
through oyo app after going to hotel for check in, hotel receptionist demanded extra money 1600 and rejected the room and made us to cancel the room now after cancelling the hotel room Oyo is not refunding the amount that has to be refunded to my account

Charged without check-in booking id BHEU1428 and Oyo customer executive play hide and seek after several times called @oyorooms @riteshagar @jagograhakjago @consaff @PiyushGoyal

I visited Mahabalsehwar, Maharashtra on 15th Augest 2022 for this i booked the OYO rooms (The White House Hotel) on 14th Augest 2022 with booking Id E22E6579 and i Paid them Rs. 1293 through Paytm UPI online with transaction id [protected] on 14th Augest 2022, 08.22 am but when i reach to the hotel the hotel was closed and i enquired with neighbor hotel they told me that the hotel white house is closed since 3 months ago. after this i contacted the hotel owner through OYO application and i called him. he told me that its wrong number and hang up the phone then i called to the OYO rooms and i connected to there IVR recording and there is only option of cancellation so i cancel my booking of white house hotel and they only refund me Rs. 238 when i actually paid them of Rs. 1293. When i tried to call OYO room for my all refund through there booking number every time they told me this is booking department not service department and connect my call to there IVR system and there is only one option of cancellation. I have to face lots of problem through OYO. The Screenshot of my booking and transaction id is attaching with this please go through that and i want my all money in my bank account only.
Please this is my kindly request sir

We booked a hotel room for 13th aug to 15aug 2022 via oyo in Pondicherry and we were told it was a service guarantee property. We also paid full amount in advance (Rs. 4022/-). When we arrived at the hotel we were told the room is allotted to someone else, and we were left with no rooms at late night. We were forced to search for other rooms but we didn’t got any . We had to return from Pondicherry and were mentally harassed as we had to spend the night in station. We require your assistance to get our problems notified and get our problems resolved with compensation for the mental harassment from both oyo rooms and the Hotel Gnana SRM Residency Pondicherry. Please find attached screenshot for booking confirmation from oyo and screenshot of payment sent.

Worst customer support the company has. I made a booking for a hotel in ranchi on 8th August but then as the hotel was not good I cancelled my booking and till now my money is not refunded. Booking id is RGWL8061 . I have been continuously calling the customer service but I am not able to connect. The customer service is pathetic that the call never land to a real peraon to talk and gets disconnected automatically.

Hi it ahs been more than 15 days since my refund was processed, when I booked the hotel there was clear availablity of room shown in app on reaching the hotel at approximately 10 pm the hotel owner said that rooms are all booked and they cannot accommodate us . After talking tto customer care we agreed on settling for another hotel but the hotel was in a very bad condition and slum area where we refused to stay and asked for a refund and to be clear it was already 11 pm tby then yet i have not received my refund till date and there is no update on it.

Https://mobile.twitter.com/AdityaJha1207/status/[protected]

A pathetic experience with customer service team of @oyorooms as well. Still waiting for someone from customer service team to not put my call on hold and atleast give me a reason as to why there is a delay in refund processing. Worst experience @oyorooms

I made a booking with @oyorooms on 24th July with Booking if WLAF8429.Just 2 hours before check in I was told either to cancel booking or to shift as the hotel was full. So i asked to cancel and requested for refund and it has been 20 days since waiting for the refund of ₹1066

I booked two rooms with OYO from the 6th of August to the 8th of August for which I paid 1306 as advance. Booking was done by me Debasish Ranjan Saikia, booking ID Q44P4834. When I reached the property on the 6th they denied to give us rooms saying they are already fully booked. When we already had bookings how can a hotel get fully booked. What's the use of booking then ? After that we had to book offline hotel which was way out of our budget. OYO customer care couldn't even arrange a hotel for us. Such harrasment for us as customers. After all that drama I asked the customer care executive to refund the money as soon as possible as we are students and we need money. She promised a full refund. Now it's been 10 days. When we look at the refund status online it shows refund successfully transferred. But we didn't get any refund. At first they harrass us with their unprofessional attitude and now couldn't even transfer my money. They should take full responsibility of delivering the money. But they don't care a bit. They didn't even call me to ask whether the got the refund of not. Never booking on OYO again.

I booked room using booking.com for 13-14 Aug 2022 at Wayanad Keral. At the time of check out hotel denied for the prepayment which I made and asked for full payment. I called the number which is shared in my booking that is Oyo customer care number and they also denied they didn’t receive payment from booking.com. I followed multiple time call I didn’t get any help. I paid full amount to hotel. Oyo and Booking.com cheating and looting people and not all responding to customer concern very bad and unprofessional behaviour. I strongly advised don’t book any hotel using Oyo and booking.com

HI, Myself jagan Kumar sahoo and my booking I'd with Oyo is FNBD5755 .I booked a hotel on 24/07/2022 which is of 710 rupees through Oyo. But when I reached to hotel . hotel staff said for this room you have to pay extra 300 rupees, so i called Oyo customer care and the customer care executive said paid the extra 300 rupees and we will refund you the same extra amount you paid.so i paid .then now after 17 days i still not received my refund and when I try to talk to Oyo customer care they are disconnecting my call .

[protected] | Ticket Type: SIG Escalations | Resource ID: JV544532 |

Resource ID: JV544532
Hotel Name : OYO 10557 Le Mounte
Payment Details :
Paid : 522 (Credit Card )
Paid : 699 Cash At Hotel (Which Is Extra Ammount)

Money not received yet.. no answer even after several reminders. "

OYO is fooling customer by not returnig their mony for several months.

My oyo room booking id is UQUE2454
I pay online and at hotel the owner say there are no book any room
He did not accept even after many requests
So i want my money refund

I tryto coustomer but they don't help me