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OYO Rooms Complaints & Reviews

www.oyorooms.com

3.7

Updated: Dec 4, 2025

Complaints 6601

Resolved

4546

Unresolved

2055

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OYO Rooms reviews & complaints page 47

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Address: Patna bihar

Kindly stop to demand and payment reminder by Simpl with Make my trip booking I'd is NH[protected]. And this PNR no - [protected]. Booking Date - 14 Aug 22 . And checkout date - 15 Aug 22.

OYO Rooms customer support has been notified about the posted complaint.

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U

Ujjaval Kumar

Sep 6, 2022

On this checkin day due to medical urgency i had not able to checkin in this hotel on 14 August and currently Hotel shows No shows on that day. So I request to Oyo kindly stop the payment reminder other wise i will go to filing a complain to Consumer authorities and The Hospitality federation of India and Tourism Ministry.

Stop payment reminder and cancel booking of booking PNR no - 0087920511 , with Make my Trip booking I'd - NH74088221472074. - Comment #4047284 - Image #0

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Sep 6, 2022

Verified Support

Hi Ujjaval,

We understand your concern and suggest you to please connect with the booking source to cancel the booking.

Regards,
Team OYO

U

Ujjaval Kumar

Sep 17, 2022

Make my trip has alredy cancel but by Simpl company everyday demanding money by message kindly stop this otherwise i will go to Consumer court and file a complain against simpl and you

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Address: Nehru nagar lalitpur

सर मेने oyo पर रूम बुक किया और जब होटल पहुंचा तो मुझे रूम देने से मना कर दिया और बोले की oyo से रूम बुक करने पर हम रूम नही देते और मना कर दिया और बोले की हम oyo पर रूम बुक करने पर रूम नही देते और में कभी दूर से आया था मैं एक फोर्स मेंबर हूं और में कभी परेशान हुआ फिर मुझे मजबूरन रूम कैंसल करना पड़ा और मेरा पूरा amount refund नही मिला मेरे 386 रुपए बापिश लिए जाए और कस्टमर से बात की तो होल्ड पर रख देते और बात नहीं करते धन्यवाद

+1 photos

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Address: Nehru nagar lalitpur

सर मेने oyo पर रूम बुक किया और जब होटल पहुंचा तो मुझे रूम देने से मना कर दिया और बोले की oyo से रूम बुक करने पर हम रूम नही देते और मना कर दिया और बोले की हम oyo पर रूम बुक करने पर रूम नही देते और में कभी दूर से आया था मैं एक फोर्स मेंबर हूं और में कभी परेशान हुआ फिर मुझे मजबूरन रूम कैंसल करना पड़ा और मेरा पूरा amount refund नही मिला मेरे 386 रुपए बापिश लिए जाए धन्यवाद

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Sep 6, 2022

Verified Support

Dear Shivam,

We completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Kindly share your booking details so that we can get this checked and assist you further.

Regards,
Team OYO

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Address: Pimpri Chinchwad

What disgusting customer care service you have no one respond on that issue and even the bad thing is that they directly disconnect the call.
Now approaching here to resolve my refund issue.

Booking Details :

Booking code: S8Sl1080
Capital O 15654 Hotel Gajanan Pride
Date 20 Aug 2022
Todays Date: 5 Sept 2022

Cancellation time: 1 min after booking

Please if really you want to support then improve service of customer care. means really frustrating and so many times im angry because of that issue when I press refund status call suddenly shifted to another option.

It is ok I don't care just I want my money back. please process my refund asap.

OYO Rooms customer support has been notified about the posted complaint.

Sep 05, 2022

Updated by VICTORY Freedom Within You what disgusting customer care service you have no one respond on that issue and even the bad thing is that they directly disconnect the call.
Now approaching here to resolve my refund issue.

Booking Details :

Booking code: S8SL1080
Capital O 15654 Hotel Gajanan Pride
Date 20 Aug 2022
Todays Date: 5 Sept 2022

Cancellation time: 1 min after booking

Please if really you want to support then improve service of customer care. means really frustrating and so many times im angry because of that issue when I press refund status call suddenly shifted to another option.

It is ok I don't care just I want my money back. please process my refund asap.

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Hotel name spandan inn
Still I am waiting for refund and when I am calling to this number[protected]
Nobody is responding.
Please help me to get my money back

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Sep 14, 2022

Verified Support

Dear Guest,

We understand your concern regarding the refund. Please share your booking details so that we can get this checked and assist you further.

Regards,
Team OYO

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Booking id : B9JF6433
I booked on oyo app and travelled to pune and found out on arrival that oyo property is closed since 1 month. The entire payment was done online before arrival. My 10 days stays was abrupted due to find another hotel in same area with higher price and very discomforting hotel. Now comes another issue which is oyo refunded my amount but by applying cancellation charges of 940 rs. I called them they told they will manually process my refund amount and asked for bank details i gave them over mail. Refund process started. It's been more then month and refund is not processed yet. I mailed them multiple time even called customer care and everyone is ignoring this.

Oct 19, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2022

OYO Rooms Customer Care's response Dear Guest,

As checked, our concerned team has worked on your issue and provided the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO

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I booked a room at OYO 78107 Diamond Plaza
Sector E, 225, Chakrabarty Para Road, Ruby Park East, Kasbah North, Kolkata, West Bengal, Kolkata for September 8 to September 9, 2022. But I canceled it within 5 hours of booking.

Then I made a complaint and got a call from a OYO representative saying that my money will be credited withing 2-3 days. But its been 7 days and there's no update !

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Address: Hyderabad

I book hotel in OYO App with Pre payment with booking details N6FX2957 but in hotel they are demanding too much cost by adding printing etc charges. What's the benefit of OYO App payment and booking amount. Completely wrong charges. They are also charging amount which are not showing in OYO app. Making fool to people.

Hotel staff said do not pay via OYO app otherwise we will add more charges and your booking never done.

I paid 2 times due to this reason. 675 and then still app showing pending charges and then 200 via google app.

I got 675₹ of refund. Thanks for this. But what about 199₹ which you associated hotel taken from me. I am attaching more screenshot. Please check and refund my 199₹ also.

+3 photos

Sep 6, 2022

Complaint marked as Resolved

Thanks. OYO team contact me. And I got my Full Refund.

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Website: www.oyorooms.com

I had booked Collection O 88862 Hotel Farmaish Garden for 2 days from 04-06 September 2022 with full amount paid in advance. When I reached the hotel, they said no room is available and denied check in. I tried to get alternate accommodation but my reference number was not getting recognized by Oyo servers and I had to cancel the booking. On cancellation I am only returned Rs. 319! I came from outstation for meetings for 2 days and neither did I get a room on pre-payment and I am charged penalty for what? Request you to refund me full amount as I find no fault with me in what happened.

+1 photos

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2022

OYO Rooms Customer Care's response Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Kindly share your booking details so that we can assist you accordingly.

Regards,
Team OYO

Sep 07, 2022

Updated by AmiSymm Hello,

I see that I am refunded Rs. 1100 which is 50% of the pre-paid amount. However, I cannot accept this as I do not see any fault from my side on what has happened. I am enclosing the booking details and the cancellation invoice.

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I've booked a room via OYO having booking id KTGM6271 for 12 August 22. I was charged extra INR 500 at the time of check-in which Oyo customer care told me to refund and my refund request was taken on 13 Aug 22 with Ticket ID: [protected] but till now my refund was not processed. I tried calling Oyo customer care several times and mailed them but there's no response from there side.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

Sep 11, 2022

Updated by ankitsinghsihag No resolution till now.

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Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: K3IE7146 | Resource: Booking

The person this hotel was booked for left to fend for himself when the fully paid for hotel booking through oyo denied entry. We are asked to fend for ourself with a complete non care attitude. We faced extremely rude behavior from the staff at the hotel and they told us we can go wherever we want they don't care and no respite even though we paid full amount.

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Sep 3, 2022

Verified Support

Hi, we regret the inconvenience you faced. We have your details with us, we will quickly get this checked and arrange a call from our team. ~Team Oyo

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Sep 3, 2022

Verified Support

Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

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I booked oyo on[protected] and i pay online to OYO and then when i check in hotel they said your payment is not done yet so pay again to hotel and inform about this to oyo customer service they said you get refund but still i don't recived refund and they not give me that booking id .

Sep 21, 2022

Complaint marked as Resolved

get my money refund

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Hi oyo team,
I made a booking through your platform but I was not allowed entry due to power outage. I was told that I will receive full refund but I didn't get it. I raised a complaint through customer care he said it will be refunded in 14 days but still haven't received it. Tried contacting customer care multiple times but still they are just confusing and transferring my calls or waiting for the call to just get disconnected.

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I personally Recommend Don't book hotal on oyo app. I Am booking A hotal on oyo with online peyment mode ₹1168 And for some reason i cancel immediate. with bookin ID No Y9AU7030. According to oyo policy i am eligible to fully refund ofter cancel refund status show successful refund but i am not got any peyment. i try to customers support but he not listen anythin
i request you Don't book hotal on oyo app

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Address: Collection O 82587 Safe Hotel, Panampilly Nagar, Ravipuram, Kochi.

On 17th July 2022, I booked a room In Collection O 82587 Safe Hotel(Booking ID-H62Z3406) through oyo app. I already paid full amount ₹522 before reaching hotel. When I came in for check-in hotel ask me extra money by showing as room upgrade, which I never asked for. So I contacted oyo customer care executive and he fail to resolve the issue. Then he told me booking can be cancelled without any cancellation charges and full money will be refunded within 14days. So I told to cancel the booking and they instantly cancelled it and approved me full refund but till now I didn't received any money. Please resolve this issue. Cancellation ticket ID (Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: H62Z3406 | Resource: Booking)

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2022

OYO Rooms Customer Care's response Hi Vishnu, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~PD

Verified Support

Sep 03, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

Sep 05, 2022

Updated by Vishnu418 Refund not yet credited in my account.

Sep 09, 2022

Updated by Vishnu418 Finally I got refund

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Address: 2616 s i35 service road Oklahoma City,ok 73129

Website: Oyo.com

We have been staying in our room at the Oyo on i35 service road and s 25th in Oklahoma City and my girlfriend just found a bed bug and killed it

+1 photos

Oct 7, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2022

OYO Rooms Customer Care's response Hi, we regret the inconvenience caused to you. OYO aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better. ~Team Oyo

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Address: Mumbai

Website: oyorooms.com

My complaint is regarding a Whatsapp scam where I received a message from someone pretend to be a part of the OYO team at Hotel Riva International (Capital O 30550) shortly before my check-in time. I was told that rooms are limited and I need to urgently pay the remaining amount or my room might not be available anymore. I had just arrived from Bangalore and was in the taxi on the way to the hotel and didn't want to lose my room or have any...

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Sir, collection O 83637 hotel gn pride charged me extra amount rs 999 during check-in and oyo customer care told me on phone call and on email that this amount is refunded to me in 14 working days.but amount is not credit to me.i request you to refund my amount 999.my booking id was NDMD7770. Checkindate 30jul 2022 and checkout date 31 july 2022.

+1 photos

Oct 7, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Sep 02, 2022

Updated by Lucky3314 Oyo cutomer care is not responding and disconnecting call everytime

Verified Support

Sep 03, 2022

OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO

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Hyy,
I booked a oyo hotel for Omprakash on 12-13 at jaipur with booking id v1xd0365
The same was cancelled by oyo staff due to check in deny
Oyo agent told me for full refund
But I got only 92 out of 461
I have called oyo care multiple times but they r unable to process my refund till
I have also raised the issue on mail but no reply I got ever
So it’s requested that my refund amount inr 369 to be refunded

Regards,
Narendra kumar

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Sep 2, 2022

Verified Support

Hi, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Sep 2, 2022

Verified Support

Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. ~Team Oyo

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Address: Chennai

Website: www.oyorooms.com

Booking ID-RP7Z2856
Property name- Collection O 81917 value home services
Location - chennai
Property owner denied access after full payment

+1 photos

Sep 3, 2022

Complaint marked as Resolved

Complaint resolved customer agent called me and resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2022

OYO Rooms Customer Care's response Hi, we regret the inconvenience you faced. We have your details with us, we will quickly get this checked and arrange a call from our team. ~Team Oyo

Verified Support

Sep 03, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

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