Claimed

OYO Rooms Complaints & Reviews

3.7
Updated: Dec 31, 2025
Complaints 6603
Resolved
4546
Unresolved
2057
Contacts

File a complaint to OYO Rooms

Having problems with OYO Rooms?

File a complaint and get it resolved by OYO Rooms customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

OYO Rooms reviews & complaints page 47

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Satyam Lonare
Sep 6, 2022
Report
Copy

Address: 325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002

Satyam Lonare
Sep 6, 2022
I have been waiting for the refund amount from last 29 days.
your helpdesk people are just giving assurances that it will be reimbursed in 7 days but as of now no progress I am kind of pissed off right now
Not expected from OYO SHAME ON YOU!!!

refund amount Rs.2005

Booking Id OB4S2282
Booking Number [protected]
OYO Rooms customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Satyam Lonare
    Sep 6, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: Sk properties Hotel pearls inn adarsh Nagar kalyani nagar pune
    Website: www.oyorooms.com

    I have been waiting for the refund amount from last 29 days.
    your helpdesk people are just giving assurances that it will be reimbursed in 7 days but as of now no progress I am kind of pissed off right now
    Not expected from OYO SHAME ON YOU!!!

    refund amount Rs.2005

    Booking Id OB4S2282
    Booking Number [protected]
    Oct 12, 2022
    Complaint marked as Resolved 
    OYO Rooms customer support has been notified about the posted complaint.
    Verified Support
    Sep 07, 2022
    OYO Rooms Customer Care's response
    Dear Satyam,

    We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.

    Regards,
    Team OYO
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      U
      Ujjaval Kumar
      Sep 6, 2022
      Report
      Copy

      Address: Patna bihar

      Kindly stop to demand and payment reminder by Simpl with Make my trip booking I'd is NH[protected]. And this PNR no - [protected]. Booking Date - 14 Aug 22 . And checkout date - 15 Aug 22.
      OYO Rooms customer support has been notified about the posted complaint.
      On this checkin day due to medical urgency i had not able to checkin in this hotel on 14 August and currently Hotel shows No shows on that day. So I request to Oyo kindly stop the payment reminder other wise i will go to filing a complain to Consumer authorities and The Hospitality federation of India and Tourism Ministry.
      Hi Ujjaval,

      We understand your concern and suggest you to please connect with the booking source to cancel the booking.

      Regards,
      Team OYO
      Make my trip has alredy cancel but by Simpl company everyday demanding money by message kindly stop this otherwise i will go to Consumer court and file a complain against simpl and you
      Helpful
      1 other people found this review helpful
      1 found this helpful
      3 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shivam Singh Up Boss
        Sep 5, 2022
        Report
        Copy

        Address: Nehru nagar lalitpur

        सर मेने oyo पर रूम बुक किया और जब होटल पहुंचा तो मुझे रूम देने से मना कर दिया और बोले की oyo से रूम बुक करने पर हम रूम नही देते और मना कर दिया और बोले की हम oyo पर रूम बुक करने पर रूम नही देते और में कभी दूर से आया था मैं एक फोर्स मेंबर हूं और में कभी परेशान हुआ फिर मुझे मजबूरन रूम कैंसल करना पड़ा और मेरा पूरा amount refund नही मिला मेरे 386 रुपए बापिश लिए जाए और कस्टमर से बात की तो होल्ड पर रख देते और बात नहीं करते धन्यवाद
        OYO Rooms customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Shivam Singh Up Boss
          Sep 5, 2022
          Report
          Copy

          Address: Nehru nagar lalitpur

          सर मेने oyo पर रूम बुक किया और जब होटल पहुंचा तो मुझे रूम देने से मना कर दिया और बोले की oyo से रूम बुक करने पर हम रूम नही देते और मना कर दिया और बोले की हम oyo पर रूम बुक करने पर रूम नही देते और में कभी दूर से आया था मैं एक फोर्स मेंबर हूं और में कभी परेशान हुआ फिर मुझे मजबूरन रूम कैंसल करना पड़ा और मेरा पूरा amount refund नही मिला मेरे 386 रुपए बापिश लिए जाए धन्यवाद
          OYO Rooms customer support has been notified about the posted complaint.
          Dear Shivam,

          We completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Kindly share your booking details so that we can get this checked and assist you further.

          Regards,
          Team OYO
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            VICTORY Freedom Within You
            Sep 5, 2022
            Report
            Copy

            Address: Pimpri Chinchwad

            What disgusting customer care service you have no one respond on that issue and even the bad thing is that they directly disconnect the call.
            Now approaching here to resolve my refund issue.

            Booking Details :

            Booking code: S8Sl1080
            Capital O 15654 Hotel Gajanan Pride
            Date 20 Aug 2022
            Todays Date: 5 Sept 2022

            Cancellation time: 1 min after booking

            Please if really you want to support then improve service of customer care. means really frustrating and so many times im angry because of that issue when I press refund status call suddenly shifted to another option.

            It is ok I don't care just I want my money back. please process my refund asap.
            OYO Rooms customer support has been notified about the posted complaint.
            Sep 05, 2022
            Updated by VICTORY Freedom Within You
            what disgusting customer care service you have no one respond on that issue and even the bad thing is that they directly disconnect the call.
            Now approaching here to resolve my refund issue.

            Booking Details :

            Booking code: S8SL1080
            Capital O 15654 Hotel Gajanan Pride
            Date 20 Aug 2022
            Todays Date: 5 Sept 2022

            Cancellation time: 1 min after booking

            Please if really you want to support then improve service of customer care. means really frustrating and so many times im angry because of that issue when I press refund status call suddenly shifted to another option.

            It is ok I don't care just I want my money back. please process my refund asap.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              satyakiller
              from Shimoga, Karnataka
              Sep 5, 2022
              Report
              Copy

              Hotel name spandan inn
              Still I am waiting for refund and when I am calling to this number[protected]
              Nobody is responding.
              Please help me to get my money back
              OYO Rooms customer support has been notified about the posted complaint.
              Dear Guest,

              We understand your concern regarding the refund. Please share your booking details so that we can get this checked and assist you further.

              Regards,
              Team OYO
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Viral Panchani (Viru)
                Sep 5, 2022
                Resolved
                Report
                Copy
                Resolved

                Booking id : B9JF6433
                I booked on oyo app and travelled to pune and found out on arrival that oyo property is closed since 1 month. The entire payment was done online before arrival. My 10 days stays was abrupted due to find another hotel in same area with higher price and very discomforting hotel. Now comes another issue which is oyo refunded my amount but by applying cancellation charges of 940 rs. I called them they told they will manually process my refund amount and asked for bank details i gave them over mail. Refund process started. It's been more then month and refund is not processed yet. I mailed them multiple time even called customer care and everyone is ignoring this.
                Oct 19, 2022
                Complaint marked as Resolved 
                OYO Rooms customer support has been notified about the posted complaint.
                Verified Support
                Sep 06, 2022
                OYO Rooms Customer Care's response
                Dear Guest,

                As checked, our concerned team has worked on your issue and provided the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

                Regards,
                Team OYO
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kasturi Sanyal
                  Sep 4, 2022
                  Report
                  Copy

                  I booked a room at OYO 78107 Diamond Plaza
                  Sector E, 225, Chakrabarty Para Road, Ruby Park East, Kasbah North, Kolkata, West Bengal, Kolkata for September 8 to September 9, 2022. But I canceled it within 5 hours of booking.

                  Then I made a complaint and got a call from a OYO representative saying that my money will be credited withing 2-3 days. But its been 7 days and there's no update !
                  OYO Rooms customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    PremAggarwal2022
                    from HYDERABAD, Andhra Pradesh
                    Sep 4, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Hyderabad

                    I book hotel in OYO App with Pre payment with booking details N6FX2957 but in hotel they are demanding too much cost by adding printing etc charges. What's the benefit of OYO App payment and booking amount. Completely wrong charges. They are also charging amount which are not showing in OYO app. Making fool to people.

                    Hotel staff said do not pay via OYO app otherwise we will add more charges and your booking never done.

                    I paid 2 times due to this reason. 675 and then still app showing pending charges and then 200 via google app.

                    I got 675₹ of refund. Thanks for this. But what about 199₹ which you associated hotel taken from me. I am attaching more screenshot. Please check and refund my 199₹ also.
                    Sep 6, 2022
                    Complaint marked as Resolved 
                    Thanks. OYO team contact me. And I got my Full Refund.
                    OYO Rooms customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      AmiSymm
                      Sep 4, 2022
                      Report
                      Copy

                      Website: www.oyorooms.com

                      I had booked Collection O 88862 Hotel Farmaish Garden for 2 days from 04-06 September 2022 with full amount paid in advance. When I reached the hotel, they said no room is available and denied check in. I tried to get alternate accommodation but my reference number was not getting recognized by Oyo servers and I had to cancel the booking. On cancellation I am only returned Rs. 319! I came from outstation for meetings for 2 days and neither did I get a room on pre-payment and I am charged penalty for what? Request you to refund me full amount as I find no fault with me in what happened.
                      OYO Rooms customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 06, 2022
                      OYO Rooms Customer Care's response
                      Dear Guest,

                      We understand how inconvenient it is and we would never want our guests to go through such an experience. Kindly share your booking details so that we can assist you accordingly.

                      Regards,
                      Team OYO
                      Sep 07, 2022
                      Updated by AmiSymm
                      Hello,

                      I see that I am refunded Rs. 1100 which is 50% of the pre-paid amount. However, I cannot accept this as I do not see any fault from my side on what has happened. I am enclosing the booking details and the cancellation invoice.

                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        ankitsinghsihag
                        from Pilani, Rajasthan
                        Sep 2, 2022
                        Report
                        Copy

                        I've booked a room via OYO having booking id KTGM6271 for 12 August 22. I was charged extra INR 500 at the time of check-in which Oyo customer care told me to refund and my refund request was taken on 13 Aug 22 with Ticket ID: [protected] but till now my refund was not processed. I tried calling Oyo customer care several times and mailed them but there's no response from there side.
                        OYO Rooms customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 05, 2022
                        OYO Rooms Customer Care's response
                        Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

                        Team OYO
                        Sep 11, 2022
                        Updated by ankitsinghsihag
                        No resolution till now.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          GitanajliB21
                          from Mumbai, Maharashtra
                          Sep 2, 2022
                          Report
                          Copy

                          Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: K3IE7146 | Resource: Booking

                          The person this hotel was booked for left to fend for himself when the fully paid for hotel booking through oyo denied entry. We are asked to fend for ourself with a complete non care attitude. We faced extremely rude behavior from the staff at the hotel and they told us we can go wherever we want they don't care and no respite even though we paid full amount.
                          OYO Rooms customer support has been notified about the posted complaint.
                          Hi, we regret the inconvenience you faced. We have your details with us, we will quickly get this checked and arrange a call from our team. ~Team Oyo
                          Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

                          Team OYO
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            rohitsharmagour
                            from Hyderabad, Andhra Pradesh
                            Sep 2, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            I booked oyo on[protected] and i pay online to OYO and then when i check in hotel they said your payment is not done yet so pay again to hotel and inform about this to oyo customer service they said you get refund but still i don't recived refund and they not give me that booking id .
                            Sep 21, 2022
                            Complaint marked as Resolved 
                            get my money refund
                            OYO Rooms customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Ashish Lonkar
                              from New Delhi, Delhi
                              Sep 2, 2022
                              Report
                              Copy

                              Hi oyo team,
                              I made a booking through your platform but I was not allowed entry due to power outage. I was told that I will receive full refund but I didn't get it. I raised a complaint through customer care he said it will be refunded in 14 days but still haven't received it. Tried contacting customer care multiple times but still they are just confusing and transferring my calls or waiting for the call to just get disconnected.
                              OYO Rooms customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                SwaggerNaveen
                                from Jaunpur, Uttar Pradesh
                                Sep 2, 2022
                                Report
                                Copy

                                I personally Recommend Don't book hotal on oyo app. I Am booking A hotal on oyo with online peyment mode ₹1168 And for some reason i cancel immediate. with bookin ID No Y9AU7030. According to oyo policy i am eligible to fully refund ofter cancel refund status show successful refund but i am not got any peyment. i try to customers support but he not listen anythin
                                i request you Don't book hotal on oyo app
                                OYO Rooms customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  Vishnu418
                                  from Kochi, Kerala
                                  Sep 2, 2022
                                  Report
                                  Copy

                                  Address: Collection O 82587 Safe Hotel, Panampilly Nagar, Ravipuram, Kochi.

                                  On 17th July 2022, I booked a room In Collection O 82587 Safe Hotel(Booking ID-H62Z3406) through oyo app. I already paid full amount ₹522 before reaching hotel. When I came in for check-in hotel ask me extra money by showing as room upgrade, which I never asked for. So I contacted oyo customer care executive and he fail to resolve the issue. Then he told me booking can be cancelled without any cancellation charges and full money will be refunded within 14days. So I told to cancel the booking and they instantly cancelled it and approved me full refund but till now I didn't received any money. Please resolve this issue. Cancellation ticket ID (Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: H62Z3406 | Resource: Booking)
                                  OYO Rooms customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 03, 2022
                                  OYO Rooms Customer Care's response
                                  Hi Vishnu, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~PD
                                  Verified Support
                                  Sep 03, 2022
                                  OYO Rooms Customer Care's response
                                  Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

                                  Team OYO
                                  Sep 05, 2022
                                  Updated by Vishnu418
                                  Refund not yet credited in my account.
                                  Sep 09, 2022
                                  Updated by Vishnu418
                                  Finally I got refund
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Kaleb Burge
                                    Sep 2, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: 2616 s i35 service road Oklahoma City,ok 73129
                                    Website: Oyo.com

                                    We have been staying in our room at the Oyo on i35 service road and s 25th in Oklahoma City and my girlfriend just found a bed bug and killed it
                                    Oct 7, 2022
                                    Complaint marked as Resolved 
                                    OYO Rooms customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 03, 2022
                                    OYO Rooms Customer Care's response
                                    Hi, we regret the inconvenience caused to you. OYO aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better. ~Team Oyo
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Suhaib Adeel
                                      from Powai, Maharashtra
                                      Sep 2, 2022
                                      Report
                                      Copy

                                      Scam

                                      Address: Mumbai
                                      Website: oyorooms.com

                                      My complaint is regarding a Whatsapp scam where I received a message from someone pretend to be a part of the OYO team at Hotel Riva International (Capital O 30550) shortly before my check-in time. I was told that rooms are limited and I need to urgently pay the remaining amount or my room might not be available anymore. I had just arrived from Bangalore and was in the taxi on the way to the hotel and didn't want to lose my room or have any...
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy
                                      L
                                      Lucky3314
                                      from Gondia, Maharashtra
                                      Sep 2, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Sir, collection O 83637 hotel gn pride charged me extra amount rs 999 during check-in and oyo customer care told me on phone call and on email that this amount is refunded to me in 14 working days.but amount is not credit to me.i request you to refund my amount 999.my booking id was NDMD7770. Checkindate 30jul 2022 and checkout date 31 july 2022.
                                      Oct 7, 2022
                                      Complaint marked as Resolved 
                                      OYO Rooms customer support has been notified about the posted complaint.
                                      Sep 02, 2022
                                      Updated by Lucky3314
                                      Oyo cutomer care is not responding and disconnecting call everytime
                                      Verified Support
                                      Sep 03, 2022
                                      OYO Rooms Customer Care's response
                                      Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit