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OYO Rooms Complaints & Reviews

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Last updated Mar 26, 2024
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OYO Rooms reviews & complaints page 47

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S
Satyanarayana vaddi
from Chennai, Tamil Nadu
Sep 2, 2022
Sep 3, 2022
This thread was updated on Sep 3, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Denying access to hotel after collection of full payment

Address:Chennai
Website:www.oyorooms.com

Booking ID-RP7Z2856
Property name- Collection O 81917 value home services
Location - chennai
Property owner denied access after full payment...
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H
Hayley97
from Botād, Gujarat
Sep 1, 2022
Sep 2, 2022
This thread was updated on Sep 2, 2022
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Refund not received after one month of cancellation

I made a transaction for booking a room in DMS service apartments, BLR via oyo rooms(booking.com) for 28th july 2022 with payment amount of 896/-. I cancelled the booking on the same date (28th july 2022) as the facility said they do not accept oyo bookings and had to make direct payment to the hotel. I called oyo support for the refund of 896/- and they created a ticket and it has 30 days since oyo initiated the refund. They keep telling...
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Oyo is garbage
from Powai, Maharashtra
Sep 1, 2022
Sep 1, 2022
This thread was updated on Sep 1, 2022
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No refund yet.

I recently booked a property in dehradun for a trip with my friend and had to inconveniently ask for a refund since the hotel owner said theyre going under renovation.

The booking id is : I8VR2170

I have already asked for a refund and the app and website both show it has been processed and successfully transferred. The refund never reflected to my account.
Im in need of the refund to make another booking...
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Drgokul Raaj
from Bengaluru, Karnataka
Sep 1, 2022
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Cheating customers by mentioning wrong details in the app

I booked a Oyo property in Pondicherry and the property was pathetic
Locks were broken and fans were not in the room. Someone has poured liquor in our room entrance.

Manager was very rude and unprofessional .
The first room given to me was without fan and I struggled a lot .

I need a immediate resolution from OYO

My Booking id : VPYZ5443
Contact me : [protected]...
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P
pawanspj
Aug 31, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
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Hotel service as per the payment.

1. The payment made was for the meals included as confirmed by the oyo customer executive via the mail. I have the emails.

2. When I go for dinner, the hotel manager simply denies.

3. Now, when I call OYO, they are also simply denying the addition of meal and confirmation by mail.

4. I asked them many times for the confirmation....
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Address:OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001.

The hotel that we booked through OYO app shifted our booking after the confirmation to another hotel far away from the city. Upon reaching the hotel that we booked, we got denied by the staff saying that our booking got cancelled and then they said this booking number is invalid. Upon calling the customer care of OYO, they said it has nothing to do with us. But in reality, they gave the room that we booked to another person on higher rates...
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I booked my first hotel using oyo platform but my experience was not good. after reaching the hotel the hotel took 200rs extra from me. after that, I tried reaching Oyo and they told me they would return my money. it's been one month but they are not returning my money even after taking my bank details. When I visit the app it shows the ticket is resolved and closed. I'll never book any hotel using Oyo. it's the fakest app I've ever seen....
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P
PankajSgh
from Rudarpur, Uttar Pradesh
Aug 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding Refund of Duplicate booking done by OYO Executive Mistake

Hello mera naam Pankaj Singh hai, Maine Aug 28 ko subah Oyo ke through OYO Flagship 92819 Hotel Surbhi G near Gandhi Chaowk Varanasi me room book karaya tha jiski booking I'd - K7966261 hai aur amount Rs. 2113 and maine executive se late check-in mention karne ke lie bhi kaha tha, then after some hours maine dubara se call kia yeh confirm karne ke lie ki ma'am ne late check-in mention Kia hai ya nhi to doosri executive kehti hai nhi mention...
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M
memon_shahil
Aug 31, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund money from oyo

I once cancelled a booking on 25th August 2022 with the reference Id HRGB5354 and not received my refund of rs 680 paid by debit card yet. Also call customer care almost 100 time but they put call on hold and call automaticlly cut with its own after 10-12 minutes give me my refund fast as possible...
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S
Sohum88
from Muragacha, West Bengal
Aug 30, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received (QUERY NOT RESOLVED) BOOKING ID - WYMX0435 Ticket ID: 8610683022

Website:oyorooms.com

Ticket ID: [protected] (As Per Oyo) Resource ID: WYMX0435 | Resource: Booking Ticket Type: SIG Escalations
It's going to be a month since I have not received my refund. No support from customer care. There were two refunds as promised, one I received. One is still pending. What should I do so that I get my refund back? No email reply from customer support. No call support. 30 mins I keep the call on hold until it gets disconnected....
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Kasturi Sanyal
Aug 30, 2022
Sep 7, 2022
This thread was updated on Sep 7, 2022
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Refund not credited After 5 days of cancellation

I booked a room at OYO 78107 Diamond Plaza
Sector E, 225, Chakrabarty Para Road, Ruby Park East, Kasbah North, Kolkata, West Bengal, Kolkata for September 8 to September 9, 2022. But I canceled it within 5 hours of booking. I did not receive any refund, and now it's showing refund failed.

I tried calling the customer care helpline. It is giving me no updates, it asks to press 1 for refund status. Upon pressing 1, it...
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Aug 30, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
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Full Refund of booked oyo rooms for denied checkin by hotel

I have booked OYO 69698 Shalimar Residency for, 28 Aug 2022 and checkout on 29 Aug 2022 by full advanced payment of RS. 799 Booking id- TMHV4495. when I reach the hotel on 28 Aug for check-in the hotel. they denied check-in reason given was you have paid amount to oyo & payment is not showing to us. & they denied checkin. When i requested them then they forced me to cancel my booking from oyo. & asked me to pay 799 cash then they will provide...
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J
Jeff Verghese
Aug 30, 2022
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Denying Check-in via masked aadhar

Address:Opposite pillar no 744 near Nawada metro station, New delhi

The property we visited denyed check in to hotel because we didn't provided them with hard copy.. we were providing them the masked aadhar complying to the government guidelines to not share the hard copy of aadhar and we have paid them an ammount of 400 too... Still they are denying saying masked aadhar is not viable only hard copy is acceptable... And the hotel management was very rude with us using derogatory sentences while addressing...
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M
memon_shahil
Aug 30, 2022
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Refund money fast

I once cancelled my booking on 25th August 2022 and not received my refund of rs 680 yet was paid by Debit card with reference booking id of oyo rooms is HRGB5354. OYO money was received successfuly when I was call customer customer care many times no support from them so give me my refund fast as soon as possible...
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S
soni_devang
from Ahmedabad, Gujarat
Aug 30, 2022
Sep 6, 2022
This thread was updated on Sep 6, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst Refund Service - (Agoda has good refund service)

Address:Ahmedabad

I had made payment on oyo of Rs. 1149 for Booking Date Aug 14, 2022 - Aug 15, 2022 with Booking ID RS9M2413 Hotel OYO 14710 Hotel Pallvi palace.
Hotel owner won't allow me to stay, He is saying that They won't accept Oyo.

Only way to get partially refund from Oyo Robot Chat and I got only 358.0 as Oyo Money.

I contacted 20 times to Oyo Customer Care but they don't have any refund escalation team on call...
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L
Lucky033
Aug 30, 2022
Aug 30, 2022
This thread was updated on Aug 30, 2022
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I did not receive the refund as promised as I could not check in the room but had done the payment while booking

Name : Gourav Sinha
SPOT ON 74944 Hotel Vijaya,
(Booking ID SWDW0707)...
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Luckysince2002
Aug 30, 2022
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Refund not received yet

Address:Gurugram, Haryana
Website:www.oyorooms.com

I have booked an oyo from the oyo app on 17th of August and I have made the complete payment of rupees 349 through upi but when I reached the place they asked me to pay the extra money of 2000 rupees and that's the reason I cancel the booking and on the app it was showing the refund is on its way but it has been more than a week and I haven't received the refund yet the customer care system is also very poor the art replying to my query or...
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V
vm0013
from Gandhinagar, Gujarat
Aug 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not able to cancel booking

I had booked OYO87156 Pradeep guest house Goa from 7th to 10th Dec 2022. I had booked on phone through oyo customer care. I want to cancel this booking. When i call customer care/service. it ask for mobile number used for booking+last 4 digits of booking id. It says no booking is done by this number and did not proceed for service dept. In OYO app in my booking also no booking is shown. when i enter help from app it shows booking with booking...
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A
AnjaliDabas
from Delhi, Delhi
Aug 30, 2022
Aug 30, 2022
This thread was updated on Aug 30, 2022
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Refund amount in oyo booking

Booking id:Y5874578
My refund has not been processed yet
I talked to the company and still it hasn't been reflected on my account
Date:28 aug 2022...
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P
pauljoy
from Kochi, Kerala
Aug 29, 2022
Aug 30, 2022
This thread was updated on Aug 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Additional Amount Charged at Hotel (Booking ID - URD67539)

I booked a room at the hotel (oyo 3633 nanda inn) for the price shown in the oyo mobile app which was Rs 436. However, at the time of check-in, I was asked to pay Rs 914 more; only then would they provide the room. He even dared me to call the oyo customer care and tell them about the issue. As I was in a hurry, I paid him the extra charge and got the room. Later, that day, when I asked him for the receipt of the additional amount that I...
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