OYO Rooms Complaints & Reviews

Https://mobile.twitter.com/AdityaJha1207/status/[protected]

A pathetic experience with customer service team of @oyorooms as well. Still waiting for someone from customer service team to not put my call on hold and atleast give me a reason as to why there is a delay in refund processing. Worst experience @oyorooms

I made a booking with @oyorooms on 24th July with Booking if WLAF8429.Just 2 hours before check in I was told either to cancel booking or to shift as the hotel was full. So i asked to cancel and requested for refund and it has been 20 days since waiting for the refund of ₹1066

I booked two rooms with OYO from the 6th of August to the 8th of August for which I paid 1306 as advance. Booking was done by me Debasish Ranjan Saikia, booking ID Q44P4834. When I reached the property on the 6th they denied to give us rooms saying they are already fully booked. When we already had bookings how can a hotel get fully booked. What's the use of booking then ? After that we had to book offline hotel which was way out of our budget. OYO customer care couldn't even arrange a hotel for us. Such harrasment for us as customers. After all that drama I asked the customer care executive to refund the money as soon as possible as we are students and we need money. She promised a full refund. Now it's been 10 days. When we look at the refund status online it shows refund successfully transferred. But we didn't get any refund. At first they harrass us with their unprofessional attitude and now couldn't even transfer my money. They should take full responsibility of delivering the money. But they don't care a bit. They didn't even call me to ask whether the got the refund of not. Never booking on OYO again.

I booked room using booking.com for 13-14 Aug 2022 at Wayanad Keral. At the time of check out hotel denied for the prepayment which I made and asked for full payment. I called the number which is shared in my booking that is Oyo customer care number and they also denied they didn’t receive payment from booking.com. I followed multiple time call I didn’t get any help. I paid full amount to hotel. Oyo and Booking.com cheating and looting people and not all responding to customer concern very bad and unprofessional behaviour. I strongly advised don’t book any hotel using Oyo and booking.com

HI, Myself jagan Kumar sahoo and my booking I'd with Oyo is FNBD5755 .I booked a hotel on 24/07/2022 which is of 710 rupees through Oyo. But when I reached to hotel . hotel staff said for this room you have to pay extra 300 rupees, so i called Oyo customer care and the customer care executive said paid the extra 300 rupees and we will refund you the same extra amount you paid.so i paid .then now after 17 days i still not received my refund and when I try to talk to Oyo customer care they are disconnecting my call .

[protected] | Ticket Type: SIG Escalations | Resource ID: JV544532 |

Resource ID: JV544532
Hotel Name : OYO 10557 Le Mounte
Payment Details :
Paid : 522 (Credit Card )
Paid : 699 Cash At Hotel (Which Is Extra Ammount)

Money not received yet.. no answer even after several reminders. "

OYO is fooling customer by not returnig their mony for several months.

My oyo room booking id is UQUE2454
I pay online and at hotel the owner say there are no book any room
He did not accept even after many requests
So i want my money refund

I tryto coustomer but they don't help me

I stayed in Hotel sidharth elite, on 19th July to 21st July 2022 in Vijayawada using OYO rooms app. I didn't get any bill receipt from OYO rooms after i checked out from the hotel. I waited some days and called to customer care and almost spend a half day time to talk with the agents. almost i had conversations with 10+ agents and explaining the same but the agents are not responding well and made me wait in the call minutes of time. Didnt get any solution from the calls. All are mis guiding the customer. Im hating their behavior of waiting people

My booking id BR5F6111. I booked room after talking to oyo excecutives on call. And she said u will not be charged extra from property manager. And I paid all the amounts online. Then i was denied at check-in. I was told to pay 400rs extra for check in. I called ur customer care and they told me that refund will be given to u within 7-14 days. It's been 16days i yet to get remaining 400rs for my booking. I didn't get room and i was charged 594 rs. I lost rupees and i didn't get room too. What a worst service oyo is providing.

I made a booking on Zen Zeng Budget Hotel on 20th July 2022 and cancelled it by 21th July 2022 due to some reason. But it have deducted the certain amount through my bank card eventhough i've cancelled it within time and it was free cancellation. I've issued the refund through Expedia and they replied by sending me an email and the initiated the refund by 21th July 2022 and that i will receive the amount within 14 working days. But i haven't received any refund yet. Already contact the oyo rooms for refund but they was like pushed back and forth and said the refund is by Expedia. While expedia said it was the property (oyorooms) that will make the refund. To be confirmed, who is responsible for the refund? Please respond. What is my refund status? Thank you

I am writing my complaint again because my last complaint was not resolved. Oyo stopped replying my messages.

My booking IDs are CQ8J8989, W7BW9826, QSRQ2194 & MIRG3741. I want gst invoices on all these bookings but I was denied by the hotel directly. Hotel said that oyo will provide me the gst invoices. When I contacted oyo and it was a very tedious task because there customer care is below acceptable level. Nobody connnected me to the proper channel so that I convey my issue. So I tweeted and DM oyo directly. To whicb I got replies via my email ID. But to my disappointment they are just wasting the time and the days are going like wind. I seriously told them again and again and again that I need those gst invoices, I gave all my gst details via email, whatever is needed but oyo is not replying now to me. I even said that I will go to consumer forum to which also they didn't even paid attention to. I need those gst invoices urgently as I have ro submit to my organization. Please help me I have already gave them my gst details but they are not giving me the gst invoices. They are breaking the law of not issuing the legal gst invoices to me. Kindly help and I hope this is resolved fast because I have to submit now my gst invoices to my organization else I won't get any reimbursements.

I cancelled a booking on 14th july Booking Id- AL1E6239 but didn’t get my refund. They said it will in 7-14 days but I didn’t get my refund till now. Call them many time but they didn’t respond well on refund.

I applied for booking for a hotel green hills on 13th august till 15th august
The app asked for an amount of 2390 rs which i paid but no booking id was generated
Noone is ready to talk at oyo as they keep asking for booking id
Noone should book from this app since there is noone to listen to ypur grievances
No phone number no email nothing

Hello

I had booked a room for the 13th August through OYO customer care but the hotel denied me room informing they were not partnered with OYO anymore. When I cancelled the booking to get my money back I was denied refund too.

There was no such hotel named little star at the location and number provided was switched off and after so much struggle had to find other hotel to stay and cancel the existing booking, but no refund amount was given, there was no customer support as we ll for cancelled booking

PVXU1668 is my booking id. I booked my room on 12th August in OYO Town House 149 siri residency and my booking was confirmed so I even did the complete payment for my 3 nights 4 days stay in the hotel. But after I reached to the hotel to do my check in I was told that the hotel doesn't have any room vacant for us and we should go back. Also in the app it was showing that the check in was already done. The hotel i booked actually gave my room to someone else before we reached! And inspite of our pre booking along with payment done, they refused to give us the room. It was late night and we had to suffer for more than 2 hours due to the mismanagement of oyo, when all we were looking for was to get settled as soon as possible after reaching from airport and have dinner!! After 2 hours we were recommended some other oyo hotel and to reach there in midnight we had to pay almost the double o[censored]sual amount to the cab and then the other oyo hotel also gave us a very hard time and was not accepting the amount written in oyo app but was asking for their own revised amount, also they didn't accept when we told that we are going to pay through oyo app!!! It was already midnight we had to accept at the end and had to stay in a hotel which was not in our budget and somehow manged to get the dinner at that time!!!
Oyo has given the most hardest time to us yesterday and we have suffered a lot and also had to go out of our budget that was planned and roam from place to place with a female colleague at midnight risking our security. We need a compensation for this blunder that Oyo has done. As you can see in the attached image it is still showing we are checked in and staying there. Please look into this matter and take necessary action.

Hi

I am Vinod.
Aug 13 th 2022 date OYO flagship 19460 PERAL city. Room booked and amount paid already..
Check in time that maneger no response .online booking not available this hotal. Speak.

Irresponsible person. That manger.

Time weste. Money weste.

OYO app. And hotals are fake

My booking I'd : DZK14297

PLS REFUND MY MONEY.

IN 24 TIME K

K GOOD BYE

I booked a property and it was confirmed, after a long journey When I reached Property owner/staff didnt allowed as it was book in oyo, I contacted oyo customer care that night 12/8/2022, they even couldnot help me out, I had to search for other hotels near by, Got so much harrased by trusting oyo.

Good day
I booked a Oyo 67602 Hotel Cladis, On 20th June 2022. I booked this hotel via Oyo app on prepaid of Rs. 1606.
But at the time of checked In, Hotel Cladis Manager refused to give hotel room and demanding Rs. 1400 more from me.
At the same time I called to Oyo customer service regarding same issue. They told me pay the extra amount demanded by Hotel manager and we will refund the Rs.1400 after check out from this hotel.
After this conversation I paid via G- Pay the extra amount to hotel manager Rs.1400.

After Checked out from Hotel Cladis, I called to Oyo Customer service and ask for refund of extra amount which I paid at hotel. So as per conversation I send them Bill receipts and My bank details for refund initiating process. I got email also on 23rd June 2022, regarding refund of Rs. 1400 initiate and reflecting in my account with in 7-14 days.
But now it's been more then 50 days, still refund is not reflecting in my account. I called Oyo customer service multiple times regarding same concern but again they are sending same massage which I received on very first day. And this time they come up with reply as invalid bank detail, I sent them my bank account passbook too. They are just cheated with people.
Oyo customer service is just fooling around me. They are doing mess with customer and looting their hard earn money.
Kindly concern on this matter. I need my refund back.

I made a booking last month on 9th of July with oyo after checking out I've been asking them for the payment invoice but till date I've not received any payment invoice. I've called their customer service multiple times and talked to almost 8-10 executives and they either forward my call to some department that never picks up the call or ask me to stay on line and at the end hang up.
I even tried there online real-time bot but even after entering a correct OTP it's unable to process my request. Unprofessional and pathetic experience.

Confirmation:[protected]

Good evening,

My partner and I stayed at OYO Hutton House near London Victoria on Friday 5th August.

We booked a double room for 168e with Booking.com. When we checked in, we were informed that we had a twin room at Bookings request, although it says double on our confirmation. The receptionist who was behind the desk, who was also the manager I believe, then proceeded to blame booking and said that this often happens. Even though they did have a room with a king size bed, they didn't offer it to us. I don't think blaming Booking is appropriate considering that OYO choose to use them. The manager also asked us to sign a receipt that stated the price of the room, that OYO had received from Booking(95 pounds) which again isn't very professional.

Finally to add to the annoyances above, we arrived back to the hotel after going out for the evening, and the toilet had leaked all over the bathroom floor. We wanted to have showers before going to bed, but didn't feel comfortable considering the dirty water. We also couldn't use the toilet because of this as you can imagine. We went and spoke to the receptionist who did make a token effort to clean it up, however it was still very wet. We asked if we could stay in any other room, and he said that there weren't any.

The next morning we woke up to find that the water had been completely cut off, understandably. I went to reception again to speak to the staff and asked how we were going to use the bathroom before leaving. The receptionist then advised that we would have to wait for other guests to check out, and then we could use their bathrooms as there was no free room. As you can imagine, I wasn't best pleased and let the receptionist know this, politely of course. Then they said that there was a free room available with a bathroom we could use. As you can imagine this was both good, and frustrating to hear as we had been told there were no free rooms the night before and a few minutes before.

Then when we went downstairs for breakfast, my partner had put some bread in the toaster. The bread came out extremely burnt, and one of the cleaners on duty thought it necessary to shout at her even though she had not touched the settings of the toaster. A very odd experience.

It's safe to say that our stay here left a lot to be desired, and for the fee that OYO earned for the booking we would have expected more. I would like to request a partial refund of 50% of the fee that OYO received as a gesture of goodwill.

I have photos of the bathroom, however am unable to send them on this form. Please contact me on my email address for further information: [protected]@yahoo.com

I'm not one to complain at all as this whole process is extremely tedious, however the stay we had was completely unsatisfactory.

Kind regards,
Alex