Claimed

OYO Rooms Complaints & Reviews

3.7
Updated: Jul 11, 2025
Complaints 6597
Resolved
4546
Unresolved
2051
Contacts

File a complaint to OYO Rooms

Having problems with OYO Rooms?

File a complaint and get it resolved by OYO Rooms customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

OYO Rooms reviews & complaints page 48

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sanjaykapri
from Haldwani, Uttarakhand
Aug 31, 2022
Report
Copy

Address: OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001.

The hotel that we booked through OYO app shifted our booking after the confirmation to another hotel far away from the city. Upon reaching the hotel that we booked, we got denied by the staff saying that our booking got cancelled and then they said this booking number is invalid. Upon calling the customer care of OYO, they said it has nothing to do with us. But in reality, they gave the room that we booked to another person on higher rates and shifted our room to another hotel which was far away from the first hotel that we came to stay in. Our complaint is against OYO for changing our hotel after the confirmation to another hotel which is far away from the location in which we booked our hotel.

Hotel staff blamed OYO for cancelling the booking and shifting it to another hotel. Due to this alot of our time got wasted and we couldn't get to the other hotel that we got unethically shifted to. We booked the hotel from OYO in 672₹ which got totally wasted and we had to book another local hotel due to this unethical and illegal activity by OYO.

Below I am attaching the image of the hotel that we booked for 672₹ and thereafter OYO shifted our room to another hotel which we couldn't go to due to the distance and inconvenience caused by OYO and the hotel.
OYO Rooms customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    a98s
    Aug 31, 2022
    Report
    Copy

    I booked my first hotel using oyo platform but my experience was not good. after reaching the hotel the hotel took 200rs extra from me. after that, I tried reaching Oyo and they told me they would return my money. it's been one month but they are not returning my money even after taking my bank details. When I visit the app it shows the ticket is resolved and closed. I'll never book any hotel using Oyo. it's the fakest app I've ever seen. If you call their customer care they will put your call on hold and cut after 10-12min—what rubbish. Please book your hotel directly. Don't waste your time and mind on these stupid apps. I visited the city for a critical exam and this happened. I'll never book a hotel on Oyo.
    +1 photos
    OYO Rooms customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      PankajSgh
      from Rudarpur, Uttar Pradesh
      Aug 31, 2022
      Resolved
      Report
      Copy
      Resolved

      Hello mera naam Pankaj Singh hai, Maine Aug 28 ko subah Oyo ke through OYO Flagship 92819 Hotel Surbhi G near Gandhi Chaowk Varanasi me room book karaya tha jiski booking I'd - K7966261 hai aur amount Rs. 2113 and maine executive se late check-in mention karne ke lie bhi kaha tha, then after some hours maine dubara se call kia yeh confirm karne ke lie ki ma'am ne late check-in mention Kia hai ya nhi to doosri executive kehti hai nhi mention nhi hai, maine mention karne ko kaha to unhone dubara se booking karne ko kaha jiske lie unhone fir se Rs. 2440 amount mujhse charge kia, aur unhone kaha wo purani booking cancel kar degi aur uska refund aa jaayega but nhi ki, jiske baad 15-20 executive ko call karne ke baad meri Oyo Manager Shalini ji se baat hui unhone ek ticket raise ki for refund of double booking, aur manager ne mujhse kaha ki jis din mai check out karunga uss din mai wo ticket I'd ussi emergency no par call karke bata du within 24hr to refund process ho jaayega par main subah se try kar raha hu baat karne ki par call connect nhi kar raha hai koi, abhi tak approx 20 executive se baat Hui, problem batane ke baad se call hold par ho jaati hai par connect nhi hoti hai, aur jo ticket refund ke lie raise hui thi wo without my permission resolved show ho rahi hai OYO App par without getting any refund, maine ticket ka screenshot attach kia hai iss complaint ke saath, please have a look on it and resolve my issue and refund my money as soon as possible.
      Contact number - [protected]
      Payment done through [protected]
      Booking I'd 1 - K7966261
      Booking I'd 2 of refund - NQ596331
      +2 photos
      Sep 3, 2022
      Complaint marked as Resolved 
      Company has refund my money within 4 days, by working on my issue.
      OYO Rooms customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        memon_shahil
        Aug 31, 2022
        Resolved
        Report
        Copy
        Resolved

        I once cancelled a booking on 25th August 2022 with the reference Id HRGB5354 and not received my refund of rs 680 paid by debit card yet. Also call customer care almost 100 time but they put call on hold and call automaticlly cut with its own after 10-12 minutes give me my refund fast as possible
        +1 photos
        Oct 6, 2022
        Complaint marked as Resolved 
        OYO Rooms customer support has been notified about the posted complaint.
        Verified Support
        Aug 31, 2022
        OYO Rooms Customer Care's response
        Hi Shahil, as checked, we have already raised your concern to the right team. Please be assured that your raised concern will be resolved at the earliest. ~Team OYO
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sohum88
          from Muragacha, West Bengal
          Aug 30, 2022
          Resolved
          Report
          Copy
          Resolved

          Website: oyorooms.com

          Ticket ID: [protected] (As Per Oyo) Resource ID: WYMX0435 | Resource: Booking Ticket Type: SIG Escalations
          It's going to be a month since I have not received my refund. No support from customer care. There were two refunds as promised, one I received. One is still pending. What should I do so that I get my refund back? No email reply from customer support. No call support. 30 mins I keep the call on hold until it gets disconnected. There were two refunds 2895 and 3015. Rs2985 has been received and Rs3015 is pending Both were initiated on the same day yet I have not received it
          +3 photos
          Oct 1, 2022
          Complaint marked as Resolved 
          OYO Rooms customer support has been notified about the posted complaint.
          Verified Support
          Aug 31, 2022
          OYO Rooms Customer Care's response
          Hi, we understand the trouble you are facing and we are as unhappy as you are. We have your details and we are going to make it right for you. Please share your booking id with us. ~Team Oyo
          Aug 31, 2022
          Updated by Sohum88
          My query has been responded and successfully solved I have been promised to get back my refund within 7-14 working days by Sagufa Parveen.
          Thank you so much for a fast response
          Verified Support
          Aug 31, 2022
          OYO Rooms Customer Care's response
          Hi, as checked, we have processed your request for a refund from our end. It takes 7-14 working days for it to reflect in your account. In case of any queries please feel free to reach out to us.~Team OYO
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kasturi Sanyal
            Aug 30, 2022
            Report
            Copy

            I booked a room at OYO 78107 Diamond Plaza
            Sector E, 225, Chakrabarty Para Road, Ruby Park East, Kasbah North, Kolkata, West Bengal, Kolkata for September 8 to September 9, 2022. But I canceled it within 5 hours of booking. I did not receive any refund, and now it's showing refund failed.

            I tried calling the customer care helpline. It is giving me no updates, it asks to press 1 for refund status. Upon pressing 1, it says Press 1 to go back to previous menu, press 2 to go back to main menu.

            It's been 5 days and no update regarding refund is given. This is really not expected.
            OYO Rooms customer support has been notified about the posted complaint.
            Aug 30, 2022
            Updated by Kasturi Sanyal
            I have attached the screenhot also.

            Verified Support
            Aug 31, 2022
            OYO Rooms Customer Care's response
            Hi, we understand the trouble you are facing and we are as unhappy as you are. We have your details and we are going to make it right for you. Please share your booking id with us. ~Team Oyo
            Aug 31, 2022
            Updated by Kasturi Sanyal
            My Booking ID is: SK596735
            Verified Support
            Aug 31, 2022
            OYO Rooms Customer Care's response
            Hi, as checked, our team has connected with you for your assistance and addressed your issue. Please do write us back for any further assistance. ~Team OYO
            Sep 02, 2022
            Updated by Kasturi Sanyal
            Hi. It's been 2 days and the money Still have not credited to my bank account.
            Sep 02, 2022
            Updated by Kasturi Sanyal
            It's been 7 days since I have canceled the payment. 2 days ago your representative told that it will be credited shortly. Is there any update that when will I get my money?
            Sep 04, 2022
            Updated by Kasturi Sanyal
            Is there any chance that I can get my money back ?
            Sep 04, 2022
            Updated by Kasturi Sanyal
            I got a call on 31st August saying that my money will be credited shortly. Its been 1 week and the money is still not credited. I have cancelled the booking within Cancellation period. This is the worst experience I am having with Oyo.
            Sep 07, 2022
            Updated by Kasturi Sanyal
            Return my money !
            Replied to a female customer but no answers to the male customers posting their issues. You guys at OYO are BIAS
            I have not received my money yet !
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Aug 30, 2022
              Report
              Copy

              I have booked OYO 69698 Shalimar Residency for, 28 Aug 2022 and checkout on 29 Aug 2022 by full advanced payment of RS. 799 Booking id- TMHV4495. when I reach the hotel on 28 Aug for check-in the hotel. they denied check-in reason given was you have paid amount to oyo & payment is not showing to us. & they denied checkin. When i requested them then they forced me to cancel my booking from oyo. & asked me to pay 799 cash then they will provide me room. As my schedule was planned so i had to pay 799 cash to them. they told me to get a refund from the Oyo because u have paid online to Oyo.

              it is requested to kindly refund the full amount as the booking was canceled due to denied check-in by the hotel that's not my fault and as I didn't get service from your side then why should I pay you the amount.
              kindly refund my full money back
              Regards
              Harsh Yadav
              [protected]
              OYO Rooms customer support has been notified about the posted complaint.
              Hi, we understand the trouble you are facing and we are as unhappy as you are. We have your details and we are going to make it right for you. Please share your booking id with us. ~Team Oyo
              Hi, we have processed your request for a refund from our end. It takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us. ~Team OYO
              Helpful
              1 other people found this review helpful
              1 found this helpful
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                J
                Jeff Verghese
                Aug 30, 2022
                Report
                Copy

                Denying Check-in via masked aadhar

                Address: Opposite pillar no 744 near Nawada metro station, New delhi

                The property we visited denyed check in to hotel because we didn't provided them with hard copy.. we were providing them the masked aadhar complying to the government guidelines to not share the hard copy of aadhar and we have paid them an ammount of 400 too... Still they are denying saying masked aadhar is not viable only hard copy is acceptable... And the hotel management was very rude with us using derogatory sentences while addressing...
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                M
                memon_shahil
                Aug 30, 2022
                Report
                Copy

                I once cancelled my booking on 25th August 2022 and not received my refund of rs 680 yet was paid by Debit card with reference booking id of oyo rooms is HRGB5354. OYO money was received successfuly when I was call customer customer care many times no support from them so give me my refund fast as soon as possible
                +1 photos
                OYO Rooms customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  soni_devang
                  from Ahmedabad, Gujarat
                  Aug 30, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Ahmedabad

                  I had made payment on oyo of Rs. 1149 for Booking Date Aug 14, 2022 - Aug 15, 2022 with Booking ID RS9M2413 Hotel OYO 14710 Hotel Pallvi palace.
                  Hotel owner won't allow me to stay, He is saying that They won't accept Oyo.

                  Only way to get partially refund from Oyo Robot Chat and I got only 358.0 as Oyo Money.

                  I contacted 20 times to Oyo Customer Care but they don't have any refund escalation team on call and they're not answering on email also. I sent emails 3-4 times since a week but no reply.

                  I would suggest Agoda has very good refund service. They refunded full amount for same kind of incident and additionally they added 10% wallet balance.

                  I need full refund of Rs. 1149 to my original source of payment.
                  Sep 19, 2022
                  Complaint marked as Resolved 
                  Got the payment
                  OYO Rooms customer support has been notified about the posted complaint.
                  Sep 06, 2022
                  Updated by soni_devang
                  Kindly check Booking Image. I need immediate action on this complaint.

                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    L
                    Lucky033
                    Aug 30, 2022
                    Report
                    Copy

                    Name : Gourav Sinha
                    SPOT ON 74944 Hotel Vijaya,
                    (Booking ID SWDW0707)
                    OYO Rooms customer support has been notified about the posted complaint.
                    Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

                    Team OYO
                    This has been resolved

                    I did not receive the refund as promised as I could not check in the room but had done the payment while booking - Comment #4044385 - Image #0
                    As checked, we have processed your request for a refund from our end. It takes 7-14 working days for it to reflect in your account. In case of any queries please feel free to reach out to us.~Team OYO
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    3 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      L
                      Luckysince2002
                      Aug 30, 2022
                      Report
                      Copy

                      Address: Gurugram, Haryana
                      Website: www.oyorooms.com

                      I have booked an oyo from the oyo app on 17th of August and I have made the complete payment of rupees 349 through upi but when I reached the place they asked me to pay the extra money of 2000 rupees and that's the reason I cancel the booking and on the app it was showing the refund is on its way but it has been more than a week and I haven't received the refund yet the customer care system is also very poor the art replying to my query or neither resolving it kindly please see to it
                      My Booking ID is:- SKYZ8773
                      +1 photos
                      OYO Rooms customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        vm0013
                        from Gandhinagar, Gujarat
                        Aug 30, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        I had booked OYO87156 Pradeep guest house Goa from 7th to 10th Dec 2022. I had booked on phone through oyo customer care. I want to cancel this booking. When i call customer care/service. it ask for mobile number used for booking+last 4 digits of booking id. It says no booking is done by this number and did not proceed for service dept. In OYO app in my booking also no booking is shown. when i enter help from app it shows booking with booking ID number but not able to cancel and says contact customer care.
                        My booking id is WRT08966. Please cancel the booking and refund the amount.
                        Sep 1, 2022
                        Complaint marked as Resolved 
                        Company had not taken steps. I additionally make another booking to get it through service department based on new booking. which helped me to cancel the old boooking(ID WRT08966)
                        OYO Rooms customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          AnjaliDabas
                          from Delhi, Delhi
                          Aug 30, 2022
                          Report
                          Copy

                          Booking id:Y5874578
                          My refund has not been processed yet
                          I talked to the company and still it hasn't been reflected on my account
                          Date:28 aug 2022
                          OYO Rooms customer support has been notified about the posted complaint.
                          Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            pauljoy
                            from Kochi, Kerala
                            Aug 29, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            I booked a room at the hotel (oyo 3633 nanda inn) for the price shown in the oyo mobile app which was Rs 436. However, at the time of check-in, I was asked to pay Rs 914 more; only then would they provide the room. He even dared me to call the oyo customer care and tell them about the issue. As I was in a hurry, I paid him the extra charge and got the room. Later, that day, when I asked him for the receipt of the additional amount that I paid, he told that oyo would send me the total bill of Rs 1350 by mail after checkout. Till now, I haven't received any bill and whenever I contact the customer care, they ask me to get the bill from the hotel which the hotel owner would never provide.
                            I demand a refund of the extra charge incurred of Rs. 914 to resolve this issue

                            Check-in Date - 30th July 2022
                            Check-out Date - 31st July 2022
                            +2 photos
                            Sep 3, 2022
                            Complaint marked as Resolved 
                            The very next day(30th August) after submitting the complaint, I received a mail from Oyo through the mail-id "[email protected]" stating that the refund would be processed within 7-14 days. Then on 1st September, I received a call from Oyo refund department (+91 1724979551) stating the same things said in the email. The following day, I received the complete refund of Rs.914 that I demanded. I am so satisfied that Consumer Complaints was able to solve my issue.
                            OYO Rooms customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 30, 2022
                            OYO Rooms Customer Care's response
                            Hi, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Team Oyo
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              U
                              Unknown63827292
                              from Panaji, Goa
                              Aug 29, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              I booked an OYO room when i reached at the property for checkin they asked me for money and denied check-in as i was in a urgent need for a room i had to pay the extra charges kindly do something about this, their customer service never picks any calls and all the hostels have same reviews in their apps comment section they all asl for extra money when anyone reach at the property.
                              +2 photos
                              Oct 4, 2022
                              Complaint marked as Resolved 
                              OYO Rooms customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 03, 2022
                              OYO Rooms Customer Care's response
                              Hi, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
                              Verified Support
                              Sep 03, 2022
                              OYO Rooms Customer Care's response
                              Hello, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch with you at the earliest. ~Han
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                aromal1453
                                from Vaikam, Kerala
                                Aug 29, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                I had made payment on oyo of 555 using upi
                                Booking I'd G9W51409 hotel name dreams manor oyo 14365,
                                They won't allow me to stay, hotel owner saying that they won't accept oyo.
                                It's a night time. And near by no hotels are available there
                                So I booked room in the same hotel, and contacted oyo for refund, one person talk to me said refund process will be issues on next day after 11 am, I payed rs 700 there from my hand and stayed there. And next day hotel manager won't gave me the bill and telling this is small hotel there no bill. I trusted oyo and made payment. I got cheated
                                +1 photos
                                Sep 28, 2022
                                Complaint marked as Resolved 
                                I had refunded the amount Thanks team
                                OYO Rooms customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 03, 2022
                                OYO Rooms Customer Care's response
                                Hi, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
                                Verified Support
                                Sep 03, 2022
                                OYO Rooms Customer Care's response
                                We are unable to fetch anything from the booking Id you shared. Please help us with correct booking Id so that we can assist you better. ~Team OYO
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  avinashvijay007
                                  Aug 29, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I made 2 online hotel stay reservations via OYO app with check-in dates as 19th and 20th August each with the 20th and 21st as checkout dates respectively. I haven't received the GST invoice yet, and I have been following up via phone since then. Already tickets were raised but no follow-ups or solutions were made yet.

                                  They will either place on hold or drop the call. The payment was made online via the OYO app, and I have not received any invoices as of yet.
                                  The GST invoice has already been selected and details have been entered into their app as well.

                                  I am in need of GST invoice as I was on official purpose and the invoices have to be submitted to the employer. If I cant submit the invoice by end of the month, same will be deducted from my salary. Either provide me with the GST invoice by EOM or refund the booking amount.

                                  Booking details follows-
                                  1. Booking ID - XQH51695
                                  Check in- 19th August
                                  Check out- 20th August
                                  Ticket ID - [protected]

                                  2. Booking ID - ZIF55262
                                  Check in- 20th August
                                  Check out - 21st August
                                  Ticket ID - [protected]

                                  PFA PDF with booking details, Email screenshots in google drive- https://t.ly/yWm8
                                  Oct 10, 2022
                                  Complaint marked as Resolved 
                                  OYO Rooms customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 03, 2022
                                  OYO Rooms Customer Care's response
                                  Hi Avinash, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    sumitruhela
                                    from Gurgaon, Haryana
                                    Aug 29, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I had booked Oyo 8467 Shiv shakti hotel on 28 Aug from Oyo customer care. When I reached the property the receptionist said that there is no room available. I paid the amount to customer care but now booking is denied by hotel.
                                    +1 photos
                                    Oct 4, 2022
                                    Complaint marked as Resolved 
                                    OYO Rooms customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 03, 2022
                                    OYO Rooms Customer Care's response
                                    Hi Sumit, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
                                    Verified Support
                                    Sep 03, 2022
                                    OYO Rooms Customer Care's response
                                    Hello, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch with you at the earliest. ~Han
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      Tarun Rawat 06
                                      from Bengaluru, Karnataka
                                      Aug 29, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I made a booking through OYO in bengaluru for dates 15th august 2022 to 17th august 2022, the cancellation was done from OYOs side, but no refund generated yet.
                                      INR: 1141
                                      Booking ID: DIJI2935
                                      Name; Tarun Rawat
                                      +1 photos
                                      Sep 8, 2022
                                      Complaint marked as Resolved 
                                      They reached out via email, processed the refund and received the amount.
                                      OYO Rooms customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 03, 2022
                                      OYO Rooms Customer Care's response
                                      Hi Tarun, we regret the inconvenience you faced with us. OYO is dedicated to extending the best of stays and services to its dear guest and hence we would serve you the same. We have raised your concern with our team and they will assist you soon.~Team OYO
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit