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OYO Rooms Complaints & Reviews

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Last updated Mar 26, 2024
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OYO Rooms reviews & complaints page 54

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P
padmanavlaha
Aug 8, 2022
Aug 9, 2022
This thread was updated on Aug 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong information provided by customer service and money not refunded

I called up OYO helpdesk to book a hotel for stay on 3rd August 2022. I specifically mentioned about my requirements as:
1. In house kitchen so that I can cook my food.
2. Parking.

They initially suggested me a booking in following location:
Townhouse OAK The Platinum Studio 50 (booking id - NZG64515). After booking the hotel I got the hotel reception number in my mobile and when I called back them to confirm...
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Saurabh Chakradhari
from Bengaluru, Karnataka
Aug 8, 2022
Aug 9, 2022
This thread was updated on Aug 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Security Deposit not refunded and very poor customer service

Address:Bengaluru

I booked a Oyo room on Feb '22 and stayed for 3 months as I read the rules of 3 month stay for total security deposit refund. I checked out on May '22. As per policy the refund was suppose to be initiated after 15 days of checkout, It's been 2 months, I haven't received any amount or any kind of delay on payment notice. Even when tried to call customer service they keep hoping call from one person to another and in the end just cut the call...
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Shivam98kale
from Akola, Maharashtra
Aug 8, 2022
Aug 9, 2022
This thread was updated on Aug 9, 2022
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Issue with oyo booking and check-in

Address:Kelambakkam, Chennai.

(Booking ID- EJR17100)
Hotel name: OYO 84234 Jayam Residency, Chennai.
I booked this hotel for me and my family and after reaching the hotel, the manager told me to wait till 3pm for non-AC room even though the standard check-in time was 12pm and the room I booked was a classic one with AC as a standard amenity in it. And If I want to check-in on 12pm then I'll have to pay rs.2100 additional for AC room...
So, In-short...
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Sivashiva
Aug 7, 2022
Aug 18, 2022
This thread was updated on Aug 18, 2022
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To claim refund from oyo

I have requested refund in various forms in various sites also.They said I have initiated refund of 1805 on Jun 11 .I didn't receive the refund yet.
Id:SO3B5711...
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S.K. Patra
Aug 7, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I Did Not Receive My Refund Amount Yet

As I have booked a hotel in oyo rooms whose name was Capital O 84066 Hotel Damodar Palace. I had booked the hotel on 6th of August, 2022 but due to my travelling issues I cancelled my booking on 7th August, 2022. And still I have not received my Refund amount yet which was an INR-2418. My Booking ID is- OMPW0192.Kindly look into the matter as soon as possible and take necessary action and please initiate my refund as soon as possible....
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vinod babu alla
Aug 7, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Made me to make Payment double time

Address:OYO
Website:OYO application

Sir on 06 aug 2022 I booked a room through OYO app .. I submitted payment before I reached lodge via Google pay of rs 900… after reaching at reception they said online payment made by you was not reached to us and they have taken money 1100… and said u can contact OYO. I tried calling OYO customer care but no response from their side .. I tried more times but no reply or respond … plz file a case of cheating by OYO and hotel partner...
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Panchanand Gupta
from Kolkata, West Bengal
Aug 7, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment done but payment not reflected. Refusing to initiate refund

Website:www.oyorooms.com

I have booked a room for 3 Nights on OYO and made an advance payment of 257. They are refusing the success of transaction.
Transaction date: 27.07.31.
Transaction time: 17:14.
Transaction amount: 257.
Transaction Id: T2207271716225086770761.
Collect Id: HDFD6161B6752204EFB8D6F9BE660AB4FB5.
I have been ringing them day in and day out but they are just refusing the success of transaction. Please help...
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J
Jayakrishnan S
Aug 7, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
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Unavailability of water. Attendants are not at all friendly

Team

I have stayed in Oyo affiliated building in Bangalore NRV hospital Airport Road Bangalore. The attendants are not at all helpful . Secondly I have booked the room for 859 approx when I came in for check in I was asked to pay 206 extra. I was left with no other options and I paid for it. Thirdly water scarcity is an issue in bathrooms. When we inform them they take it casually. After multiple calls they turned on their...
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Adarsh kaladharan
Aug 7, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non refund of booking

Booking id: YIOL5717 Date: 7/5/22
Amt: 981.00
I made online payment after i reached the hotel i was asked to pay more than double the paid amt to get a room.
So i did not stay at the hotel and demanded for a refund. Oyo CS is terrible. They have marked as no show at the hotel which is a false info.
I want my money back....
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D
dino0602
Aug 7, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrongly charged at the hotel

Website:www.oyorooms.com/yo

I have booked a room through oyo app on 11 th july and paid Rs.2295. But the hotel refused to give me a room for that price and asked me to pay extra and I paid an extra amount Rs.1049. When i contacted OYO regarding this they said they would refund the extra paid amount upon submitting the bill. But now they arent returning to my emails and contacting OYO seems impossible on this matter. My booking ID is RRBM3824. IT LOOKS LIKE WE CANNOT...
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varun_vyas
Aug 7, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheap reason of technical glitch

OYO Team,

Let's say blunder team or blunder developers 🙏

I made a booking on 26th July with booking id JJPR3198 for Oyo 8281AJ palace for 13-15 August

Now yesterday after 10days of booking i got a call from oyo that if you don't cancel your booking then you will face issue with check-in. I said what the hell!!!

Customer support girl said due to some technical glitch on site on...
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H
HimangshuSaikia
from Jorhat, Assam
Aug 6, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No refund initiated against booking id KMF79215.

Address:Guwahati, Assam

Sir/ Madam,
I had made a booking on oyo vide booking id KMF79215 on 30/07/22. But I got a message from oyo that there is no room in the hotel that booked. And Oyo gave me 2 options one is that I can shift to another hotel or I can cancel it and full refund for the same would be initiated. So, I choose to cancel my booking and booked another room offline. But I have not received any refund for my booking till now. I am trying to contact...
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Puneeth605
from Chamarajanagar, Karnataka
Aug 6, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment deducted twice

Hi
I booked the oyo town house 071 on 1st aug_22 and 1st payment done by phone pay but failed later done by credit card. But both the payment deducted from my account.
Kindly check and reverse the twice deducted payment.
Thanks...
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A
askforme1974
Aug 6, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hotel Booking LP3W7514

I made a booking with Oyo booking ID LP3W7514 on 15th June to 17th June. I have been doing follow up since then for refund whereas the helpline executives at [protected] either kept the call on hold for infinite time or does not give any response. I have made about 30 calls however no one is giving proper support. Once an executive did confirm that refund is showing in the system and is under process. But almost 2 months are going to passed...
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Anannya Banik
Aug 6, 2022
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Fraud Bookings by OYO!

Khushi Chetri
Attachments
11:45 AM (2 minutes ago)
to oyocare, mybookings, guestsupport.na

Dear Team

This is regarding my booking reference # ISOQ2127!!

Last night, I contacted OYO customer care to assist in booking an accommodation which accepts a soft copy of ID proof, as the travel was made for a medical emergency and the hard copy/original ID proofs were left at home. After...
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GaneshApte
Aug 6, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo hotel charging extra during checkin

Address:Pune
Website:www.oyorooms.com

I booked a hotel from oyo and when I reached the hotel, they asked me my booking ID, and instantly asked for 500 extra, I already paid the full amount still he said you can contact oyo, it is only 70% you paid, I checked the booking and no where it is written that it is 70%.I tried calling oyo number of times and yet no response as usual. Finally I paid extra to get the room. Nover gonna book via oyo again....
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Jithin 9423
from Kasaragod, Kerala
Aug 6, 2022
Aug 8, 2022
This thread was updated on Aug 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancelled room refund not yet received

On 22nd of june i had cancelled three bookings ids:QEW37425,
YHXP2298, IRCU5314. refund status is showing succesful, but my account has not yet been credited yet. i have called oyo customer service, and they are not giving any satisfactory reply.please do the needful...
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Jamie Lee
Aug 6, 2022
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Room assignment

Address:19 Gulf View Horizon, Suello Village, Baguio.

Hi. good day .
sorry to bother you but im having a problem .
I booked this certain room right . and now I've been here 2 hours earlier than checkin . they have multiple rooms of the same kind and I don't understand why don't let me pick a room that's the same room I booked.
am I not allowed to pick a room since I was here first?
they said whoever booked first, the system gets to pick the room they will be....
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K
Kumar1123
from Gurugram, Haryana
Aug 6, 2022
Aug 17, 2022
This thread was updated on Aug 17, 2022
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Payment Made but NO BOOKING

Address:OYO Rooms Corporate Office, 9th Floor, Spaze Palazo, Sector 69, Gurugram, Haryana

I was charged rupees 893 on 6th of August, 2022 at 1:48am, I did the booking through OYO app directly, it redirected me to UPI payment screen of Paytm. I made the payment, it shows payment completed to merchant. The OYO app shows NO BOOKING on app, no sms, no whatsapp message, no email, nothing. I have called oyo helpline atleast 14-15 times in the span of 2 hours and they have proven to be nothing but useless. I donot have a booking id to...
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Sudharsan Kannan 1992
Aug 6, 2022
Aug 10, 2022
This thread was updated on Aug 10, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund Pending More than a month

Hi, I have booked an property in Oyo got Jun 30th and payment done pre-checkin! And property manager informed me rooms are full and denied my chekin for pre-paid.

I spoke to oyo and they informed I got to cancel this and intiate it refund and promised me amount will be received within 14days! But not received the amount again I spoke to customer care and requested for refund again asked for 14days but did not get my refund!...
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