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Pantaloons Fashion & Retail Complaints & Reviews

www.pantaloons.com

2.4

Updated: May 27, 2024

Complaints 825

Resolved

385

Unresolved

440

Good! Pantaloons Fashion & Retail values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pantaloons Fashion & Retail step up their efforts to fully resolve all complaints 👍

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Pantaloons Fashion & Retail reviews & complaints page 11

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Address: Hyderabad

I visited a store near by last week and this is the second incident where I found that the prices written on the tag were not matching the price at the billing counter this made me really pissed off and when asked it to the staff about the same they just replied might be just a mistake. But I faced the same thing twice and found that the staff are not responding to this kind of things and just neglected. I am a regular customer and always purchase of big bills.
More over this time with in a week the stitching of my track Pant also got throne up showing the cheap quality of the product.
I feel as a responsible customer and also as to give you a quality review I would like to bring you the same thing. Please do look into this kind of things and make sure the tags don't miss match misleading the customers.

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Website: Pantaloons

I have ordered 4 items from pantaloons online store on 26th june, 2020 through online payment by paying ₹1370 and so far, only one item had been delivered and there is no information given regarding the other 3 items. I had tried calling the customer care number so many times and there is no response from them. Also, i had mailed on their mail id regarding ths same but there is of no use. How can they be so negligent carrying such a reputed name?

Jul 11, 2020

Complaint marked as Resolved

After sending continuous mails to the company customer care id and registering complaint on this platform, I finally had received two mails providing information regarding the resolving of my issues at the earliest. Three days back I had received a message that my ordered products had been dispatched and will be delivered soon. Today morning a few minutes ago, I have received my parcel. I am feeling really relieved but I hope this company will not create any hassles like this for any of its customers.

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Address: Lawrence road industrial area G42 near Britannia chowk, BMS

Till date we have not received and confirmation or Refund against Return ID:-2337683 and 2337685.
So many times m trying to call customer care but it's not responding and m unable to placed my new order due to my this refund issue.its alrdy to late nd still I have not received any update or my refund amount.
Revert me on prior basic.

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We visited pantaloons store at rajarampuri kolhapur yesterday. From the staff to counter person, no one told us that they aren't allowing exchanges. I asked the staff if i can try clothes, she said trial rooms aren't open.
So we thought okay, we will try after going home. I tried and i want the tops one size bigger. We went to store and they said that they tell every customer about it.
In fact there's no board as to 'no exchange' kept at counter (At least not there till today). They were very rude. Both me and my husband went there from 8 kms far just to exchange my clothes during our office time today so we don't do late.
But the awful experience is what we got.
Get us the exchange now, because it's store's mistake. No one told us. Check the camera footage and then talk to us.

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Address: Pantaloons , division of Aditya Birla fashion and retail,Agastya corporate park,lbs road ,near phoenix marketcitymall,Kurla West ,mumbai-400070,

I purchased products from pantaloons online store through cash on delivery on 2/6/2020 and delivers on 6/6/2020 and 15/6/2020 in two shipment. I returned these products and waited for the pantaloons credits to be received according to their policy but it's been more than 2 weeks they are not taking any actions nor they respond to calls or email.

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Jun 29, 2020

Updated by Ashwini Bhagat I purchased products from Pantaloons online store through cash on delivery and returned the products .I waited for the Pantaloons credits to be received within 2 weeks but they didn't.They don't respede to call and email.I need my money back.

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Unfortunately i have ordered from pantaloons online website and returned the product as it wasn't good quality.

Returned the product and keep following up with them yet no response. No got my refund even after a month. Worst customer care and worst website have shopped ever

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Bhakti Sarasawat

Jun 28, 2020

Same for me .They collected product next day but No refund yet, 45 days gone.

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Address: 4th Floor, Agastya Corporate Park, Sunder Bung Lane,LBS Road, Near Phoenix Marketcity Mall, Kurla West,Mumbai – 400070

It's been more than one-month refund not given for the order id #3408193
Pantaloons Baby Girls Stripe White Dress Color : White, Size :9-12 M
This product ordered on 20th may 2020 not yet shipped due to out of stock
Its been 1 month not received refund for this item.
For Out of stock they didn’t informed me. after calling customer care then only came to know.

Pantaloons Baby Girls Graphic Printed Light Blue Dungaree Color : Blue, Size :9-12 M
Return ID : 2312602
This product returned 20 days back refund not received yet
This product reached your warehouse and still no refund received
If you people do not refund the amount am going to register a complaint on consumer court.
This is the last reminder, as of now I called 3 to 4 times and sent an email regarding this issue.
Sent multiple emails and called customer care but refund

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Jun 25, 2020

Updated by avinashkunuje They holding my money the product which i have returned that also reached their warehouse
This is the return tracking link. The product delivered to the warehouse on 13th June. They not processing my refund

https://ecomexpress.in/tracking/?awb_field=2312602

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Bhakti Sarasawat

Jun 28, 2020

Same for me.No refund yet.Its already 45 days.THey are not responding on mails and Customer care no. is also unreachable.It never rings.We can file against consumer court together.

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I have ordered some apparels from pantaloons online store. Some of them are not up to the mark so i returned them. But it is one month now, pantaloons is not refunding my money nor replying to complaint mails and not receiving calls on [protected].
This ridiculous behaviour is not expected from such brand.
They are cheaters and fraudsters.
Never buy anything from them.

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Bhakti Sarasawat

Jun 28, 2020

No Update yet from Pantaloons.

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Address: Bhilwara, Rajasthan, 311001

I purchased 1 jeans, 2 shirts nd 2 t shirts from pantaloons bhilwara. The cashier asked me to pay ₹7 for carry bag. When i told him that charging for carry bag us illegal he said that it is company's rule nd he cant help. So i ws forced to pay ₹7 for carry bag. So many times it is told that charging for carry bag is penalised bt the company has still nt changed its rule fr charging. The court shud give strict penalty to the company so that in future no customer is harrassed fr carry bag.

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Address: Dharwad, Karnataka, 580001

I had purchased a pair of sports shoes, from hubli pantaloon retial, the pair of shoes lost its design and started looking completely different within a month of my purchase. The shoes had a texture on it, which was lost on one shoe and both started lookig so odd. When purchased it was with guarantee as said by them, and when i complained, they told me that the shoes is not covered in the warranty and even cant be replaced. The cheater company. We need to boycott such fraud and cheating companies...

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Address: Dharwad, Karnataka, 580001

I had purchased a pair of sports shoes, from hubli pantaloon retial, the pair of shoes lost its design and started looking completely different within a month of my purchase. The shoes had a texture on it, which was lost on one shoe and both started lookig so odd. When purchased it was with gurantee as said by them, and when i complained, they told me that the shoes is not covered in the warranty and even cant be replaced.

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Address: Civil lines Nagpur, Nagpur, Maharashtra, 440001

Dear all, this is in reference to the shirt which i had bought from pantaloons store located at civil line nagpur. Shirt is pretty much dirty and cloths also looks older one since initially when i bought it looks good in light but totally opposite when i see at home.. Kindly consider the concern and refund the money as i do not wish to buy or exchange new one. Attaching image for your reference..
Please arrange refund..

They are ready to exchange, but they are not ready to refund money.

I wish to refund money only.

Contact no [protected]

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Address: LARPM,CIPET,Bhubaneswar, Khordha, Odisha, 751024

22nd february, 2020, I bought two Turtle Pant from Pantaloon, patia, Bhubaneswar. After alter, I received the two pant. When I wore one Pant the Pant stitch opened suddenly due poor stitching quality.
when came for return, they did not return the item.only stitched the affected area. The official are not cooperative and they are not ready to listen the problem. I lost the faith on pantaloons.

Sagar Kumar Nayak

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Address: Walkway mall pantloon store haldwani 263139 district nainital, Nainital, Uttarakhand, 263139

Staff is very unprofessional specialy a boy in pantloons store. He did not show any products to me even after asking thrice. He was rude. I want a warning to be issued against him... All what staff there does is gossiping.
Anathor issue with this boy was that he told that a product cant be exchanged as you tried that product again at pantloon fitting room even when you want to exchange it. When i came to store taking it for exchange i thought to confirm ince again if i want to exchange it so tried that jeans there but he told me that since you wore it so we cant exchange.. I wore it at pantllons fitting room only

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Address: 103 Silver Castle chs Soc ltd plot number 65 seawoods Navi Mumbai, 400706

Dear sir

I left pantaloon in the year of 2012 and did not withdraw my pf amount. Pantaloon acquired by aditya birla now and i dont have any idea on how to withdraw my pf. The establishment id status shows as closed. Please help me in this regard. ;
My pf account number : mh/38491/81004

Please suggest how can i transfer my pending amount to my current uan. I tried many times as i do not know in case pf account was transferred to other companies of future group.

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Vashisth singh

Feb 20, 2020

When i buy a spykar jeans they give me a detective piece and refuse to alterate and exchange it and threatend me that they will not do any thing about it and said that 'do whatever you want to do

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Address: 57 Dr S.P Mukherjee Road Dum Dum Cantt., Kolkata, West Bengal, 700028

Purchased an ajile sock, the product has weaving defect and a hole in the other pair and all the packing in store was hand torn!! Complaint the store keeper Hemant Kr, but did not helped!

This something very awkward to buy a sock from pantaloons and then open it instantly to check and then bill. If so, then I don’t find any diff between footside stores and pantaloons!!

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Address: Shankarmutt road, Nagarthpet, Chikkaballapur, Karnataka, 563125

Hello.. Yesterday i received my order and i'm not happy with product quality and received old product. So i wanted to return those products and requesting to transfer that amount to bank account. But here it don't find that option to refund to my bank account. I'm totally disappointed with this. Please resolve it for me. I don't want to shop here again. Help me through this. I'm asking my own money to transfer to my account but they are denying to transfer it.

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Address: Pacific mall kaushambi, Ghaziabad, Uttar Pradesh

I just want to submit a complaint regarding charging of double tax on the products. I recently purchased a jeans from brand factory and the product price was already inclusive of all taxes then why they charge an extra 5% tax on the same. There are many other brands that don’t charge double tax but brand factory does. It is a very serious issue as customers are being cheated openly without any fear. Also, customers are also not aware of this fraud they are going through. Please take some serious actions against it as recently govt took action on bata for charging price for paper bags. It is is much more serious than that.

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Address: Seawoods grand Central mall, 400706

I bought leather belt as gift to my dad and did not noticed the size after reaching home my dad said it's too small we need bigger size belt i went to exchange but staff was not ready to exchange stating system won't allow.

I want same belt with xl size now since the price tag and the condition of belt is very good they should exchange with same brand bigger size

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I got a jacket that was on sale and lost the receipt. I now want to change the size from Medium to Small, please suggest if I can change the size at any Pantaloon store.
I also want to know if the exchange or refund can be done at any store and within how many days.
As I got the jacket out of India and size doesn’t fit properly.
It would be great if someone help me urgently on this matter.

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Narikum

Jan 13, 2020

I brought 2 T-shirt and 1 short from the pantaloons and they charged me 7 rs for the carry bag. Photos are attached for reference. As per government rule and section of 36 sale of goods act 1930 they are not charged for carry bag to anybody.

exchange of size - Comment #3626670 - Image #0

exchange of size - Comment #3626670 - Image #1

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Purrnika Verma

Feb 3, 2020

Post the return of the product it's been a month refund is not processed

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