Pantaloons Fashion & Retail Complaints & Reviews

Hi last weekend on sunday i have bought clothes for around 6000 from pantaloons stores at maxus mall bhayander, which includes 6 kurtas, 4 leggings and three mens tshirt. Today i wore one of the leggings and it was defective. I have not realised and later the leggings torn completely. I have lost the bill. I am really disappointed with this. I want to exchange the product. I have to check all the clothes now. Urgently help me on this....

I recently bought 3 jeans from pantaloons but the quality of the same turned out to be really poor. I even exchanged one of them yesterday for some other jeans but the quality of the other one is also really poor. I wore the exchanged jeans for not even just 2 hours and its material got rugged from the back. The same issue was with the earlier purchased jeans.
I need a proper replacement of the items with good quality products....

Respected sir,

1. I santosh kumar mishra, on 23 jun 19 visited the aditya birla fashion and retail limited (Pantaloons division) shop in chennai, tambaram east (Aditya birla fashion and retail limited, (Pantaloons division) plot no. B & c, velachery road, camp road junction, selaiyur, chennai, tamil nadu, india pin - 600073), gstin no. 33aaecp2371c1zw and purchase a "various clothings" of rs. 5510.86/- vide bill receipt no....

They had an offer where unbranded dresses can be given and the company will give columns in exchange. You can buy dresses to redeem the coupons. They told we get a reduction of 300 rupees on jeans and when i bought the jeans they said the offer is only for gents jeans. Also when i bought a too they reduced 100 rupees which was then added to the bill in the form of gst. The coupons they are giving are a big scem. They are cheating all the...

Hii
I am a regular customer of pantaloons and yesterday i did a shopping for 16000 on which i had to pay 8200. After going home i saw that one of the pant had threads coming out. So obviously i came for an exchange as i can’t gift someone pants with thread coming out. Now here in karol bagh pantaloon they told me i can’t exchange for any product from the same house brand unless i have a similar discount. I told them i shopped...

Yesterday I shopped from your Senapati Bapat Road Showroom, in Pune for ₹ 4869.48/-
I was told that an extra 5 per cent GST will be charged over and above the discounted price as the sale price did not include GST.
However, my bill (attached) already showed me a GST of 12 percent. So why is pantaloons charging an overall GST of 12 + 5 percent?
The calculation of the bill was as follows:-
MRP ( which already...

I have ordered 1 t-shirt and 1 short (order I'd: 7577) on Brand factory website on 11th june and till now I didn't get my order. I sent an email to [protected]@brandfactoryonline and didn't get any response. When I track my order, I see that my order is not shipped in first place. I have attached screenshot of my order. I want brandfactory to deliver my order on priority....

I am doing intership in exibition road Patna pantaloons where staff miss behave when we complain to department manager and store manager than they treat very badly to all intern and say that if we complain then we won't get certificate. What I am very disappointed by store manager. If staff misbehave we have right to complain POSH .I never suggest anyone to do internship in pantaloons. They only use intern they won't get training and all....

We went to pantaloons, janak puri we had coupons to redeem and we went to the head salesmen Mr sanjeev Kumar and he was very rude, we were not able to understand the scene so asked him twice or thrice.. that person got so irritated and pissed.. denied to help us and said he has other more important things to do. They behave so nicely when we buy stuff and when it comes to redeem these points they behave so rudely....

Me and my made a purchase at Brand Factory cuttack as it opened newly on 14/06/19 after I saw the bill they charged me 5% gst on mrp. I discussed with them and asked to remove the gst as its mentioned on tag the mrp (inclusive all tax) they disagreed and suggested to pay what ever the bill is or leave the line for other customers, how ever after waiting so long in line how could I leave the issue so I purchased it and with the valid bill...

I bought catwalk slipper from pantaloons store at logix mail noida city centre on 8th June, 2019 and due to comfort issues I want to get exchange the product from same store. But they denied to do on the basis that there is no policy of exchange on shoes in pantaloons. First of all I was amazed to know that there is such rubbish policy also made by such big brand. They just concerned about their sale not with their customers satisfaction....

On 3rd June I placed an order (Order no[protected].Today I got the delivery.I found 1product smaller size & 1 slight defective
product.So I want to return these 2 products out of 5 .I purchased through online, But I am unable to find return procedure.Kindly help ASAP. Your customer care support number also disconnected after few seconds.So please look into this matter urgently & Revert back....

I purchased w brand tops with buy two get one offer at pantaloons Tirunelveli.Among the three one has the size problem and also small defect is there..I want to exchange it.while exchange I faced a big problem..during payment I have used my points 588 as directed by the cashier .so my total amount was (1599*2) 3198 and paid extra 5 for carry bag.I paid 2615 from my debit card and 588 from points .For exchage they are considering only 2615,...

I bought a top from pantaloons from ambience mall, gurgaon in late April 2019. Once the top was washed, it got withered and that too in one wash. It is clearly mentioned on the top that it is cold machine wash which is what i did. The top was worth 1500. I bought one more top that day, which also when seen closely can be seen that it is also withered a little.

Highly disappointed! Zero value for money.

Also,...

I bought a shorts of brand "sweet dreams" for my daughter from pantaloons zirakpur on 13th april 2019. It got teared in 2 washes only. I visited the store yesterday to complain about it but the floor manager mr. Kaur pal denied to replace it. You are requested to look into the matter and arrange the replacement for it as i don't expect such poor quality product from such a big reputed brand like yours.
Looking forward to have a positive...

Today (31st may 19) i entered pantaloons citi centre at around 4.15 pm. After completing my shopping i stood in the queue at the payment counter. After standing for 15 minutes in the queue the cashier who completed the billing of the customer ahead me decided to move to his right side accepting a customer who came after me. When i asked him why he did that he said i am accepting payments from the right of the pos machine and not left. I told...

Dear sir,
I am having two numbers of the gift voucher worth 500/- each.

These where been issued on the previous purchases. It is been conveyed by the manager at baramati stores that the redeem of above vouchers will be only on the purchase of 1000/-and above bill for each voucher.
This is been today communicated verbally at the stores, but there is no any such condition mentioned on the both the vouchers.br...

I have purchased dresses worth 8000. While billing they charged extra 10 for carry bag. We demanded a explanation since its shop owners responsibility to provide bag. But they refused to answer and not responded well. They hesitated and said i[censored] want bag pay or else take the clothes. It’s company rules like they answered. Many of our co consumers also raised. But they not hearing. Please
Take action kindly. I will be happy if this...

What the hell is happening. Our consumer right is violated. We have been charged on carry bags i. e. 10 Rs. When we asked the staff for giving us that bag at free of cost they denied. The similar case was of bata shoes when they forced customer to pay 3 Rs on bag then bata was fines with Rs. 9000. This was told by consumer forum only that no shop or firm owner was allowed to charge on carry bags. Please, look over this. I request u to look...

2 times my amount is debited
on 25th of may(Saturday ) i purchase some items from brand factory centrum mall, asansol. The boy who was taking my bill had swipe my card and after that said his POS machine not working but at the same time my amount was deducted from my bank account nd received msg from bank. I tell him amt is deducted but he said, sir aapko firse try krna pdega ye transaction fail hua he, i was asking him but what about...