Pantaloons Fashion & Retail Customer Care
Pantaloons Fashion & Retail Ltd.
Customer satisfaction rating: 41%
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544
COMPLAINTS

Pantaloons Fashion & Retail Customer Care

Pantaloons Fashion & Retail Ltd.

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Address
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400059
Landmarks:Off A.K. Road

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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108
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45

Fax:
Fax:
+91 86 5290 5400  

Additional info




Customer satisfaction rating
41%
Complaints
544
Pending
8
Resolved
217
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Pantaloons Fashion & Retail Complaints & Reviews

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Pantaloons Fashion & Retail — trouser [Resolved]

 Akshay Rauta on Aug 24, 2018
Hi, this is one of my bad experience of shopping from the pantaloons show room, bhagalpur, bihar. I purchased a turtle brand trouser from the show room and after wearing it only for three days the trouser damaged, i have also attached a photocopy of the damaged trouser. The staffs of the show room refused to exchange the product and badly said that the damage is due to your bad handling....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — trouser

 Akshay Rauta on Aug 24, 2018
Hi, this is one of my bad experience of shopping from pantaloons show room, bhagalpur bihar. I purchased a turtle brand trouser from the show room, and with in three days of wearing the trouser, the trouser damaged. Then i went to the show room and requested the staffs to exchange the product. But the staffs behavior was very worst with me. They explained me that this is your fault, that is why the product damaged. If possible i can also upload a photo of the damaged part of the trouser,
With regards...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloon — a salwar suit [Resolved]

 arpitadut on Aug 24, 2018
In may 2018 while visiting india, i bought a salwar suit from pantaloon medinipur branch (Wb), which was inaugurated on the 1st day of baisakhi (Around mid-april). We bought more than 6000/ rs dress for me, my husband and my son, however, the said salwar having some decorative star shapes glitter. What makes my both hand scratched even cut and whoever came in tough including my son got scratches. It is such a painful experience for me for wearing the dress. That became a decoration only. I am scared to wear that again....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — staff behavior and adamant attitude

 Aurojeet on Aug 23, 2018
I have taken a pant and shirt on 22.08.2018 from pantaloon, south city mall and i have given the pant for alteration with the carry bag provided from the counter. Wen i went on 23rd to collect the pant i was denied the carry bag.. The adamant attitude and misbehaviour from the customer service fellow surojit mondal and manager pravin singh was unaccepted. They were very adamant and rude about the way they dealt wid the issue.. Wen i hav submitted the carry bag on 22nd why i was refused the same on 23rd... And wen i hav purchased materials worth of 5000 how can u people denied me carry bag while...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — indifferent attitude of employees

 Smitha Naik on Aug 23, 2018
I am a green card member of pantaloons and have been shopping in pantaloons very often. Today when i had gone to purchase some clothes for my 12 year old daughter at pantaloons, udaipur, the staff's were not allowing me to enter the changing room inside along with my daughter. If i dont enter the changing room with my daughter, how will i check her fittings and proper size? She is not big enough to decide which is better for her. Inspite of requesting in the cash counter, even they denied. So i left all the merchandise which i had selected there itself and did not purchase anything. I didnt like...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — staff behaviour and false allegations

 Mamta Bhardwaj on Aug 19, 2018
We went to the store and tried some clothes on. On our way to billing your staff allegated us with tamepring of one of the items we had tried.
We didn’t do that tempering but they asked who did it, your staff blamed that on us which we denied but they won’t let us leave and threatened to call the police,
We would have let the police come and decide but we couldn’t bother our family into this matter. Also because of the time constraints we had to go their way.
We paid rs 899 and also had to go through this insulting experience.

Take a quick action against...
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — misbehavior and misleading display of products [Resolved]

 Bhupesh Dey on Aug 12, 2018
Please find attached herewith my cash memo and cr card memo pertaining to purchasing of one t shirt and one shorts dt. 12.08.2018.

The t shirt was displayed in 50%hangers of 50% off displayed but charged full amount.

The sales girl misbehaved at the payment counter. I was on the que but denied my turn. While protesting she argued and thrown some implacable gesture. She asked my phone number and i denied. She immediately reacted as if it is compulsory.

Impression : not satisfied in shopping at this branch
Requesting returning of 50% amount of t...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — I m complaining about jewelry products [Resolved]

 rinkal savla on Aug 5, 2018
They provide false information about product and in 6 months i hv to go for 4 times to polish the product n they take month to return the product
Very bad staff also they cant respond efficiently
Their staff do not know each others name also
They have very bad staaf they dnt have manner to talk at all
N they cant resolve your problems
They dnt hv many options to choose
Very bad quality of jewelry products...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — money wrongly debited from my account and not credited back as assured [Resolved]

 narirb on Aug 4, 2018
Sir,

I shopped for rs. 5, 010.13 on 28th july at pantaloons, gandhidham i made the payment through debit card but was advised to pay through some other method as there is some issue in debit card payment. The amount of rs. 5, 010.13 was deducted from my account and was assured by the store manager that the amount will be credited back within some time. To close my shopping i made the payment through paytm.

As i noticed the amount was not credited back to my account till 30/07/18 i against visited the store with the statement of bank account, again i was assured that...
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — regarding bad fabric quality [Resolved]

 Nitinshanker11 on Jul 31, 2018
I have bought a Jhon miller shirt from Pantaloons GORAKHPUR outlet a month ago . I have worn it day before yesterday after the use of only 2 days its fabric started stretching and getting damaged.
I have not even washed it once .
The clothes i bought with this shirt are in good condition but the defect is only with this Shirt.
My registered mobile number with Pantaloons is - [protected]....
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — flip flops [Resolved]

 [email protected] on Jul 31, 2018
Hi team
I bought chappal of pantaloons and in 10 days that item stiching is gone and all rubber sole is gone. For only words this item is in warranty of 2 years but if in 10 days your brand is showing this these kind of results then how would the customers will trust your brand
I purchased this item from celebration mall gurgaon near subhash chowk of rs378 i want my money back...
Complaint comments  Read comments Complaint category Other

Pantaloons Fashion & Retail — service in nellore pantaloons store [Resolved]

 shivani2399 on Jul 28, 2018
Despite there are 3 counters in the billing section, there is only one counter which is plied (I have seen this every single time i have been there. I asked the cashier why there was only 1 counter open. He said he was not responsible as he was just a tailor at the store. Also he skipped taking my items for the billing even though i was next in queue just because the person standing behind me questioned him why it was taking so long, so he took her items first skipping me. When i was giving the feedback, i gave a negative feedback which he cancelled it even before i completed giving the full feedback.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — credit note fraud from pantaloons (p&m mall).

 jkpatadia23451 on Jul 25, 2018
Purchased clothing on 10/07/2018 from pantaloons (Jamshedpur) went to replace one shirt the other day. Could not choice any thing to replace, the service desk gave us a credit note link to the registered mobile number. They asked us that you can use this credit note within a month in any of the pantaloons in india.
In a week i got a message from the outlet of thank you for purchasing. On complaining to its customer care, they informed us that your credit note is used by someone they named as suresh bhai from rajasthan.
I am not aware of any such person. Please sort it....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — payment not received

 Mansi Bhavsar on Jul 23, 2018
It was my worst experience yesterday, when i bought 2 shirts and 1 jeans pant from pantaloons outlet at maxus mall, bhayander, via paytm expecting cashback of rs.100. I added rs. 3000/- to my paytm a/c, as my bill amounted to rs.3003/-, and i already had more than rs.200 in paytm wallet, after successful transaction message in my phone from both paytm and pantaloon, the official person did not paid heed to my request to deliver my clothings as he had not received the payment made message, instead i had to use credit card as other alternative to pay for my purchase. Now i am waiting for my amt. Of...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — mis management of shop at jamshedpur pm mall [Resolved]

 Rinku Modak on Jul 22, 2018
Today we visited at pantaloons jamshedpur outlet. It was 9:25 that time. The guard said entry is closed. Inspite of our several requests the guard did not let us enter the shop. We were returning back but then we saw some people smartly entered the shop and the guard did not oppose at all. We were very surprised for such discrimination. We request you to kindly enquire the matter. We have spoken to a person names rajender bhagat....
Complaint comments  Read comments Complaint category Security Services

Pantaloons Fashion & Retail — credit note [Resolved]

 Shivya Dubey on Jul 15, 2018
Hey...

I bought a top on 17th june from pantaloons, pacific mall, kaushambi and i found it torned when i was there in the store itself. When i complained them regarding the same they issued me a crefit note.

I have lost the credit note and now thet have refused to issue me 1000 around rupees.

Can you please help me through it.

Thanks,
Shivya...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — offers, discounts & feedback. [Resolved]

 Sam_lost on Jul 15, 2018
I did shopping for Rs. 3329 @ Pantaloons on 14 July 2018.
I feel like I'm Scammed.
Firstly there were No Proper Signs as to which Items were on Sale & what kinda Discounts was on which items.
So when I asked a executive working in Women's Section on First Floor about the Discounts/Sale Offer on various items I was told about 60% Discount Sale on buying 1 Item and 70% on 3 or more.
Then whenI was on Ground Floor in Boy's Section I was told 3 T Shirts for INR 199/-.
And so on and so forth.
But later when I proceeded for Billing the Billing Person not only...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — money not refunded ( 3680.15) [Resolved]

 KSHITJ SONI on Jul 14, 2018
Hi kshitij soni here

I Purchased 4 clothes I.e. 3 half shirts and 1 black jeans from pantaloons, DB Mall, Bhopal on 13 july 2018.

The Payment was done via Phone pay app
Money deducted once but payment failed then again I requested the payment link from the service boy, money was paid to the pantaloons again. So my money was deducted twice but the refund of money was not done to me immediately.

On that night @ 11 pm, when I checked my Phone pay statement it says that refund process has started for rs. 3680.15 but it will take 9 working days. I'm...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — exchange of products [Resolved]

 Asadbaig on Jul 13, 2018
I had bought footwear for a friend as a gift and bought wrong size unknowingly. After gifting i sent the person to exchange the product but was denied of any exchange on footwear products. The footwear was bought on 7th july 2018 and the return request was made on 13th. Within a week. Still they denied exchanging it saying that the product has been used even though it was not even touched. Really sad. Being a 5 star member of Pantaloons didn't expect this kind of behaviour. Also the person at counter was very rude and not understanding....
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — despite paying for the product... neither did I receive the item nor is pantaloons, south city mall, kolkata refunding my money. [Resolved]

 Pratiti Parija on Jul 12, 2018
I had made a payment of 671.58 @ Pantaloons, South City Mall, Kolkata on 23.06.18.The payment was made from my phonepe wallet linked to my icici bank account. Though the money has been debited from my icici account... Pantaloons has refused to accept it & despite losing my money... I didn't receive the product for which I had made the payment.
After my complaint they have been calling me to assure that very soon my money would be refunded to my account.They had even called me to inform that my money would be refunded back to my account on 12.07.18. However till now I have not received the...
Complaint comments  Read comments Complaint category Other

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