Pantaloons Fashion & Retail Customer Care
Pantaloons Fashion & Retail Ltd.
Customer satisfaction rating: 41%
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550
COMPLAINTS

Pantaloons Fashion & Retail Customer Care

Pantaloons Fashion & Retail Ltd.

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Address
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400059
Landmarks:Off A.K. Road

Customer Care Phone Numbers and Contacts

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Phone:
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Fax:
Fax:
+91 86 5290 5400  

Additional info




Customer satisfaction rating
41%
Complaints
550
Pending
9
Resolved
219
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Pantaloons Fashion & Retail related photos (108)

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Pantaloons Fashion & Retail Complaints & Reviews

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Pantaloons Fashion & Retail — credit note fraud from pantaloons (p&m mall).

 jkpatadia23451 on Jul 25, 2018
Purchased clothing on 10/07/2018 from pantaloons (Jamshedpur) went to replace one shirt the other day. Could not choice any thing to replace, the service desk gave us a credit note link to the registered mobile number. They asked us that you can use this credit note within a month in any of the pantaloons in india.
In a week i got a message from the outlet of thank you for purchasing. On complaining to its customer care, they informed us that your credit note is used by someone they named as suresh bhai from rajasthan.
I am not aware of any such person. Please sort it....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — payment not received

 Mansi Bhavsar on Jul 23, 2018
It was my worst experience yesterday, when i bought 2 shirts and 1 jeans pant from pantaloons outlet at maxus mall, bhayander, via paytm expecting cashback of rs.100. I added rs. 3000/- to my paytm a/c, as my bill amounted to rs.3003/-, and i already had more than rs.200 in paytm wallet, after successful transaction message in my phone from both paytm and pantaloon, the official person did not paid heed to my request to deliver my clothings as he had not received the payment made message, instead i had to use credit card as other alternative to pay for my purchase. Now i am waiting for my amt. Of...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — mis management of shop at jamshedpur pm mall [Resolved]

 Rinku Modak on Jul 22, 2018
Today we visited at pantaloons jamshedpur outlet. It was 9:25 that time. The guard said entry is closed. Inspite of our several requests the guard did not let us enter the shop. We were returning back but then we saw some people smartly entered the shop and the guard did not oppose at all. We were very surprised for such discrimination. We request you to kindly enquire the matter. We have spoken to a person names rajender bhagat....
Complaint comments  Read comments Complaint category Security Services

Pantaloons Fashion & Retail — credit note [Resolved]

 Shivya Dubey on Jul 15, 2018
Hey...

I bought a top on 17th june from pantaloons, pacific mall, kaushambi and i found it torned when i was there in the store itself. When i complained them regarding the same they issued me a crefit note.

I have lost the credit note and now thet have refused to issue me 1000 around rupees.

Can you please help me through it.

Thanks,
Shivya...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — offers, discounts & feedback. [Resolved]

 Sam_lost on Jul 15, 2018
I did shopping for Rs. 3329 @ Pantaloons on 14 July 2018.
I feel like I'm Scammed.
Firstly there were No Proper Signs as to which Items were on Sale & what kinda Discounts was on which items.
So when I asked a executive working in Women's Section on First Floor about the Discounts/Sale Offer on various items I was told about 60% Discount Sale on buying 1 Item and 70% on 3 or more.
Then whenI was on Ground Floor in Boy's Section I was told 3 T Shirts for INR 199/-.
And so on and so forth.
But later when I proceeded for Billing the Billing Person not only...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — money not refunded ( 3680.15) [Resolved]

 KSHITJ SONI on Jul 14, 2018
Hi kshitij soni here

I Purchased 4 clothes I.e. 3 half shirts and 1 black jeans from pantaloons, DB Mall, Bhopal on 13 july 2018.

The Payment was done via Phone pay app
Money deducted once but payment failed then again I requested the payment link from the service boy, money was paid to the pantaloons again. So my money was deducted twice but the refund of money was not done to me immediately.

On that night @ 11 pm, when I checked my Phone pay statement it says that refund process has started for rs. 3680.15 but it will take 9 working days. I'm...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — exchange of products [Resolved]

 Asadbaig on Jul 13, 2018
I had bought footwear for a friend as a gift and bought wrong size unknowingly. After gifting i sent the person to exchange the product but was denied of any exchange on footwear products. The footwear was bought on 7th july 2018 and the return request was made on 13th. Within a week. Still they denied exchanging it saying that the product has been used even though it was not even touched. Really sad. Being a 5 star member of Pantaloons didn't expect this kind of behaviour. Also the person at counter was very rude and not understanding....
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — despite paying for the product... neither did I receive the item nor is pantaloons, south city mall, kolkata refunding my money. [Resolved]

 Pratiti Parija on Jul 12, 2018
I had made a payment of 671.58 @ Pantaloons, South City Mall, Kolkata on 23.06.18.The payment was made from my phonepe wallet linked to my icici bank account. Though the money has been debited from my icici account... Pantaloons has refused to accept it & despite losing my money... I didn't receive the product for which I had made the payment.
After my complaint they have been calling me to assure that very soon my money would be refunded to my account.They had even called me to inform that my money would be refunded back to my account on 12.07.18. However till now I have not received the...
Complaint comments  Read comments Complaint category Other

Pantaloons Fashion & Retail — defective apparel [Resolved]

 Savi16 on Jul 11, 2018
Hi
I purchased a tshirt from pantaloons jhansi which is not from the sale section.i found that there is a whole in the brand new tshirt.
I am therefore vry upset with the product quality.
I therefore want it to be replaced or exchanged.
Being your permanent customer i dont expect this.dis could either be replaced or exchanged..i need a definite resolution from your end.

Thanks....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — disagree to exchange [Resolved]

 [email protected] on Jul 8, 2018
I bought two pants from Pantaloon Kolkata (kankurgachi) on 19/06/2018. I mentioned them that I need a 34 waist size pant. They gave me a pant on which 34 waist-size is written. The sales-boy confirmed me several times that I can exchange the pant from any Pantaloon branch. On returning home, I find, the pant was not fitting and it was written size 81 cm in the inner part of the pant. Today(7/08/18), I went to Pantaloon Midnapore branch to exchange the product. They didn’t agree to change the product. The excuse is that the brand is not available in their branch and I have to go Kolkata for exchange....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — disagree to exchange

 [email protected] on Jul 7, 2018
I bought two pants from Pantaloon Kolkata (kankurgachi) on 19/06/2018. I mentioned them that I need a 34 waist size pant. They gave me a pant on which 34 waist-size is written. The sales-boy confirmed me several times that I can exchange the pant from any Pantaloon branch. On returning home, I find, the pant was not fitting and it was written size 81 cm in the inner part of the pant. Today(7/08/18), I went to Pantaloon Midnapore branch to exchange the product. They didn’t agree to change the product. The excuse is that the brand is not available in their branch and I have to go Kolkata for exchange....
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — kids footwear

 Nidhiverma19 on Jun 27, 2018
Hello there.
I am a regular customer of your store and the problem for which i am complaining has reduced your store's reputation in my eyes.
I bought a footwear for my neice on 18 june. And i went back to store on june 26th to exchange it for bigger size. The billing personnel refused me stating foitwear comes under accessories and are thus non exchangeable.
My plead to get it exchanged is genuine firstly footwear doea not come under perview of accessories. Secondly it is a badis natural justice to get a bigger size of kids footwear as sometimes kids do not tell u accurately...
Complaint comments  Read comments [1]Complaint category Kids & Baby

Pantaloons Fashion & Retail — annabelle dress [Resolved]

 Tanushree Mukherjee on Jun 25, 2018
I have made a purchase from your outlet at phoenix market city, pune yesterday and as there was much rush i didn't try it on as i believed it would be a perfect fit. But after returning home i found the dress defective as one of the belt holders was out of it's place. I would like to exchange the dress for a new piece. The dress is unused and i possess the bill too....
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — misguidance by staff [Resolved]

 Rasmi Ranjan Behera on Jun 23, 2018
Today i with one of my friend visited ur mall pantaloon mall at cuttack. They informed us that in 4000 rupees of aditya birla product's another 4000 will be free. So we choose products of rs 8000 n went to the counter for bill. But at the counter they denied the offer telling that the offer is not valid for some of the aditya birla products. They are not properly guiding the customers. So we only took less no of products amounting to rs 2500....
Complaint comments  Read comments [1]Complaint category Products & Services

Pantaloons Fashion & Retail — gst charged over mrp [Resolved]

 Naman Lakhotia on Jun 20, 2018
I had made a purchase of rs 2931 on 16 jun 18 vide bill no p006011i18002982 at pantaloons, camac street kolkata. Gst of rs 620 has been charged over the bill @ 6℅ and 2.5℅ (Sgst & cgst each). The same is supposed to be included in the mrp. Request peruse the case and clarify the ruling on the same. If the same has been charged over and above, request refund for the over charged amount....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Brand Factory — shirts and kids wear

 safeer ahamed on Jun 19, 2018
Sir date: 19/6/18

Sub: not taking exchange of goods purchased on 17th june 2018.
I would like to tell you that i am your esteemed customer for number of years.
When you had run a scheme for exchange of old clothes and giving the voucher, i came to gb palya, hosure road store and obtained the few vouchers. I used only part of the vouchers and purchased the following material :
1. Kids apparel : memo number : 0021915; amount rs; 9266.42- total 23 pieces.
2. Mens shirts : memo number 0021916; - rs. 13883.88; - total 12 shirts
At the time of...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — quality assurance very poor of clothes [Resolved]

 singhalakhil on Jun 16, 2018
Today i purchased jhon miller trousers from pantaloon saharanapur,
In evening i wear and went in party, my trouser stichting open sudden from 1leg side.
I have to embrace in a party. I could not attend my full party.
Really very bad experience.
My complaint is that such a big brand pantaloon, and jhon miller product, how quality is not checked.
I want. My full compensation with explanation. Otherwise i will case in consumer forum.
Very bad product from very fame store pantaloon.
Feel free to contact me [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — movie tickets not received [Resolved]

 Anil Kumar Guntnur on Jun 16, 2018
Hi,

My name is anil kumar gr.
Last week on sunday (10june2018)
I purchased worth rupees 3000 offer price through paytm of 20% cash back and 350 rs movie tickets in malleshwaram outlet bangalore
I received 250 rs cash back but i didn't received any movie tickets to my email id.

Order no : [protected].

Can you please check the same and revert back.

Regard,
Anil kumar gr
[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — cheated money by providing low quality fabric kurti [Resolved]

 anilpathak on Jun 16, 2018
My wife purchased one kurti with a price tag 499 and told me for billing i give my debit card to the pantaloons billing representative for billing and in the second same kurti the price tag is 2499 (2 was hidden in first kurti) with same kurti with high price in comparison with low quality fabric and color of this product. When my wife know about price this product high price she want to return it, and as per indian goods and services act we can return my product to the company if product is not up to mark or not justifying price. So i want to return this product but pantaloons representative of...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Brand Factory — charging gst on mrp products

 mamidipalli avinash on Jun 15, 2018
Today i went to brand factory, nagole hyderabad and purchased one jeans of rs 1699 with offer 40% off and one shirt with offer 40% off the total bill is 3398 after offer price it should be 2038 rs + 9rs carrybag = 2047rs but the brand fractory charged me 2150 rs which is 100rs more that actual price, i have asked the manager he said it is for gst, when i enquired about how can they charge gst on mrp products they have no aswer for that. Even on the bill it is mentioned that "tax will be charged at applicable rates on the discounted price" but i am not sure how can they charged gst on the mrp price...
Complaint comments  Read comments Complaint category Tax Services

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