My account was blocked due to suspicions of fraudulent activities, however, I cannot understand what these suspicions were. All my actions were related to the use of standard functionality of the service, such as deposits, bets and withdrawals. If any of my actions aroused suspicions, it probably indicates problems in the Parimatch system itself, and not my unscrupulous behavior. Account blocking without a clear explanation causes dissatisfaction and makes it difficult to use the bookmaker's services normally.
Nov 30, 2023
Complaint marked as Resolved I was informed that the system detected simultaneous connections to my account from different devices, which raised suspicions and led to the account being locked. However, after I explained that I had logged into the account via a friend's phone, my account was unlocked. This emphasizes the importance of keeping your account secure and avoiding suspicious activities that could cause a lockout.
