Hi,
This mail is regarding my worst experience i had with the parveen travels.
I booked trichy - tirupathi (Package tour) through the parveen travels website for the travel date 10/03/2020 7:00 pm, for 3 members.
On the travel date 10/03/2020 around 1:00 pm just 5 hours before my boarding i just received the call from parveen travels (P) ltd central bus stand,
Trichy, contact : [protected], giving the reason as the trip has been cancelled due to the bus delay from madurai, this was awkward to hear saying meaningless reason and when i asked for the alternate arrangement, they gave the reason as they will refund the amount. Is this how the parveen travels responds with the customer, i booked the package on keeping the trust with parveen travels, but at the last minute after packing up, intimating that the trip is cancelled is unacceptable, parveen travels is a big network and i believed that they will arrange some other vehicle for the transport but it is very bad to hear that parveen travels is not having any other option. Still now i didn't get the official mail or message from parveen travels that the trip is cancelled and the amount would be refunded also.
Please do look into the issue as early as possible and resolve it.
Make sure you have backup option for this kind of pilgrimage package (Because it is of heritage value belief) as it affects the customers.
Need the reply mail as early as possible and also whether the reason listed was true and if so need an official mail of cancelled and money to be refunded with the mail.
Parveen Travels customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2020
Parveen Travels Customer Care's response Dear Sir/Madam,
We regret for the inconvenience caused.
Thanks for bringing the complaint to our notice.
We would like to inform you that, same complaint has been forwarded to the concern team and we will be taking appropriate action on the same. Kindly share the ticket PNR number.
For any further assistance, please feel free to contact our customer service on below given contact numbers.
Thanks & Regards,
Parveen Travels
Customer care
[protected]
Mar 11, 2020
Updated by sriu26 Hi,
Please find the PNR number
as : ABBK35B7549455,
Even I tried reaching customer care toll free number that starts with 18, even that too was not answered and the call gets hanged up automatically, please work with that too.
Greetings from Parveen Travels!!
We would like to inform you that, refund has been successfully initiated on 25th August 2020, kindly check with your Paytm wallet ID.
ABBK8OC44J3714 - Refund - Rs. 997.5/-
ABBK8OC4851373 - Refund - Rs. 945/-
For any further assistance, please feel free to contact our Customer service[protected].
Thanks & Regards,
Customer service
Parveen Travels