Generally Patanjali's products are very good, some times better than the same products being produced by multi national companies.
Recently, I bought in addition to other products, on suggestion from the shop executive, Gas Har churan for my acidity problem. I am 56 years old man, keeping good health, doing daily exercise & yoga. Having normal diet.
Now, whenever, I take this churan, there is no effect on my acidity problem, but my throat goes horse or rough. (probably, due to Aamchoor added in it)
This I bought about 10 days back from very big patanjali shop located at Kalkaji Market Dash Mesh chowk, New Delhi-110019.
Patanjali Ayurved customer support has been notified about the posted complaint.
Your shop has posted Sign "No exchange and No refund"
Sometime by mistake we buy different product and like to return for exchange or credit can b issued.
Mostly all shops are computerized so it will b easy to store the data. shop can assign any membership number to their regular customers.
some conditions can be applied. just like 7 days time limit proof of purchase and so on.
I feel your shop representatives should b customer friendly.
Otherwise people will buy from Big Bazaar and other similar stores and local store will loose the business.
One more suggestion ..you can issue Patanajli cash card.