Paulo Travels Complaints & Reviews

I adv. Sayeli g bandodkar have booked paulo ac sleeper bus travelling from holiday park shirdi to panaji, goa but the bus has been broke down in kholapur at around12.40pm till 2.30there is no revert from the paulo travel agency we have tried calling them on the office no.[protected]but they are not ready to say anything about the same since the passengers are facing the issues, my journey details are as follows bus no ga 07f 3925, travel date and time sunday 12th may 2019 at 1.56am to 6.26pm my seat nos. 19and 20, ticket no. Tn5p30490561 and pnr no.[protected].
The agency have failed to arrange the same ac sleeper bus to continue the journey hence seeking for refund of amount with the compensation for delay of journey.
I have attached few photos and video of the same
Kindly look into the matter and direct the agency for immediate refund along with compensation

I am a retired naval officer. I booked a paulo bus from goa margao to mumbai on 28th april 2019. I made the booking online and booked a seat on a ac seater/sleeper volvo bus. From here on it was a nightmare of a journey and the most arrogant staff and manager i have ever seen. I boarded at margao 28th april 2019 at 2015hrs. The bus was not a volvo. The ac was not working at all. Bus was in a very bad conditon. Very dirty, filthy in fact. I immediately asked to change the bus at margao but the manager refused even though i told him i had a back problem. At panjim i complained again but no one bothered. after leaving mapusa it was full and was unbearable inside besides the bus was rattling together with everything inside. this bus was not safe at all and most passengers refused to continue. I spoke to the manager on phone, i told him we just cannot travel on this bus. He cut me out. We stopped the bus several timed for fresh air and finally exchanged paulo buses at 5 am on 29th. So passengers who were going to goa were put on our bus and we on their bus. Don't ask me how these passengers agreed. Well this bus was no better.
In one hr the ac failed and it was terrible inside as it is the peak of summer. On top of that the bus had some problens and was going slowly. I reached mumbai at 2:30 pm, when we were supposed to reach at 9 am. I feel bad for the other passengers going to goa as they were made to get off their bus at 5 am in the morning and board our bus.

Terrible buses, horrible experience, eveything falling apart inside, rattling all the way, very dirty inside. The staff were very arrogant. These two buses were not worthy to operate on the road and definitely not safe. Please do not make the mistake i made of travelling by any paulo buses. Look at the reviews they are pathetic. Paulo is just fooling people.

I am anant jeurkar. I have booked bus ticket from you. My pnr no. Is[protected] dated: 17 feb.2019 for this bus reservation from goa to pune, on 10 march 2019 at 05.15 p. M.

I had remitted amount through sbi card.

Now i have cancelled my above ticket. Please credit the amount to my sbi credit card account under advise to me at the earliest.

Anant jeurkar
[protected]

I received sms on the booking day as below :
[protected] ga pune s48 10-mar seat d dep 05:15 pm pickuppanjim-paulo bus terminus, opp ktc next booking visit paulotravels.com call [protected]

Dear team,

This is the more than 5 times i have complaint before. This time i am traveling from (H91 ar 11 a 5044 bus no. Paulo travels) dnt know it helps or not. Last night i started from hyderabad to goa bus with my wife (On 26th feb. 2029 boarding at 18:40hrs). Few passengers with a group of 4 gents together were shouting and chit chatting whole night. Informed driver and one more person who is along with driver. But they are rude to us instead of stopping them. When bus was waiting for toilet, few females were coming back to bus, driver started bus and move ahead and again stop. Person along with driver, started comments as "baaraat aagayi" is this u hire employee, driver. Who has no sense to talk with the passenger. Very rude... I[censored] gonna not taking seriously this issue, i ill raise a complaint in another way if i need to complaint in police department against this then i ill do. They also using abuse language.

Please take action on this. I am waiting for revert.

Regards,
Sagar kulkarni
[protected]
[protected]@gmail.com

Hello, i am not sure if you would take notice of this. Well you won't but i am reporting this as this could be harmful to some other person. I took a bus to kankavali for your travels. Pickup time 11:30pm at belapur. I track the bus calling the team right from start i. E mira road till it reached sion then till chembur. When it comes to belapur the driver did not stop and left the pickup point. Well i chased and was then contacted after 2-3 kms to say where are you. Well the tone of the driver ment that it was our fault that we did not say anything.

Well i asked and the clinner said no it's not your bus. Plus on arrival they started blaming us for not contacting. Well i am not sure if after 2hrs of wait and run of 2km you deserve this. Plus you pay double for a bus that is not worth.

Now when you enter we get wrong seats we are on lower birth and people still arguing.

Can you help us understand why we should prefer your bus. If you don't want to do business then don't do please don't put life of others on stake and harras people.

I expect a response to this please.

Contact number [protected].

Dr shrikant kasawlekar

Today one of worst thing i have done because of toilet.. From sleep i just woke up with pain. I have to go for toilet... I am in kolhapur.. I asked twice where i should go for toilet.. They told near that bush of plant... I was in soon much pain and sleepy i didn't realise what i am doing... Where i went for toilet.. After some time i realise it is in front of some shop... I ran quekley to bus... I am sorry for what i did... But there should be multiple public toilet... And there should be stops for travels for that... I feel ashamed today...

I am sanjay pandit, had booked a ticked from kankawali to pune dated 15/01/2019. The departure time was 10:00 pm from kankawli st stand. But the bus never arrived at the destination, nor i received any massages regarding my bus number or any other details. So when i called at the customer care center they told me to file a complaint here.
My pnr[protected] date - 15/01//2019 booked at laxmi travels pune. So here i am requesting you to process my complaint as soon as possible and refund me the amount.

I booked my tickets on 14th of this month and I lost my money using debit card means debited from my account but no ticket confirmation using Paulotravels.com
So please refund my money as early as possible and again I booked my Paulo bus tickets through MakeMyTrip and I received.
Down I am providing my bank details to u.
Bank account number
SBI
Account holder name:Ambal Ramanuja
Account number:[protected]
IFSC code:SBIN0040583
Branch :BTm Layout
Bangalore

U can check my money debited from below

Thank you for using your SBI Debit Card *********for a purchase worth Rs1674.0 on POS 80601366 at paulobus PayTM txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]

My money from the bank debited but no ticket confirmation so again booked the tickets please refund my money as early as possible

Thank you for using your SBI Debit Card *********for a purchase worth Rs1674.0 on POS 80601366 at paulobus PayTM txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]

Hi, i am traveling from nagpur to pune. Have booked from yatra bus from nagpur to pune. The description mentioned is a paulo bus. Which i have seen is a multiaxle bus, similar to volvo.

And what we ended up travelling with is a local apple company bus which runs from nagpur to yawatmal for a 4 hour run journey. And they such bus for a 16 - 17 hr journey.

I have also clicked the pictures, for proof.
Having known about diwali season but passengers couldn't be fooled witg wrong bus and service.

I had a terrible experience with paulo travels. We were to board from chembur (For our goa trip) we came an hour before and waited. Since there were many buses we categorically asked mr krishna gholap representative of paulo travels to let us know when it arrives even though we were ourselves waiting. We kept on waiting and at around 7.30, we again enquired what had happened to the. Why its arrival is taking so long. He simply replies... It left, when there was no single bus with name paulo.
This experience was bad, as we not only missed the bus but also the money. Not travelling again with the paulo travel.
I should have read the reviews of paulo, before booking... Regret

Had a harrowing experience while traveling by paulo travels on 8.10.18. The bus stopped at manikandan hotel near kolhapur @11.30pm. After dinner me and the other passengers were shocked to see both the drivers totally drunk. There was a lengthy argument between the passengers and the drivers who were unrepentant about their act. As any replacement of driver would have resulted in a lot of time loss i decided to take another bus for mumbai.
I called up paulo travels manager the next day who told me that refund was not possible as another driver was arranged for at the restaurant. Dont know how they managed to find a responsible and competent driver at the hotel o. Are drivers appointed on the spot without checking their credentials? Lost all faith in private bus operators after this incident.
It is extremely alarming that people blindly trust such travel agencies who do not appoint responsible drivers on such hazardous and accident prone routes. All such issues are settled and swept under the carpet. Please do not put your life on the line by traveling by paulo travels.

Dear sir madam
I had book paulo travel from mapusa goa to ahmednagar.
Ahmednagar reach point time was 8 45am and your driver drop me at 10.45 am ( total 2 hr late).
He was pick un booked person blackly ...Total approx. 17 people he was picked.

I don't mind his picked people but due to 2hr late my official meeting is cancelled. And it's very harmful to my job.

I request you to apologies me and give my compensation for that.

Details are below...
Paulo travels
redBus mTicket
Route: Goa to Ahmednagar
Ticket No: A39BA3XM
PNR:[protected]
Travels: Paulo travels
Departure time: 08:41 PM Sep 13, 2018
Reporting time: 08:26 PM Sep 13, 2018
Seat Numbers: 12
Boarding point: Mapusa- paulo travels opp taxi stand, Opp taxi stand- paulo travels, Near KTC Bus Stand, Opp Taxi Stand, Paulo Travels, Mapusa, Goa.
Boarding point contact:[protected] / 6637777
Note: Please carry a ticket print while boarding

Travel Helpline:[protected]
Click here phon.pe/olaphonepe to book an Ola to your boarding point through PhonePe app and get exciting offers!

Hi my self issa hussain my order number ([protected]) booked through paytm. It was the worst journey in my life with paolo travels bus stopted in the medal of jungle for 6 hours because of some technical issues then they brought another bus that was not volvo i had paid for volvo then that bus seats are different and that bus doesn't have luggage cabin then again that bus also got puncture it took 2 hours to repair that thing when i booked it showed me morning 8am i will be in hyderabad at ladki ka pool they drop at 7 pm at tolichoki shaik pet nala in another bus they don't even give water 11 hours late they drop me in hyderabad
I need combuntion for this i have took all the pictures of waiting bus issues tyre puncture etc because of this i have leave important meetings in my office i have to drop my office my boss got crazy on me may be he will cut my one day pay i'm totally pissed of plz take any action on this

Respected sir/mam,

This is devendiran and i m a regular customer o[censored]r travels from chennai to goa.

The reason of choosing your travels for comfort and satisfaction with good customer friendly staffs. But this time while i entered into the bus the cleaner take me straightly to last seat but i have booked middle seat. I have asked but he simply gone without any proper answer.

I decided seriously here after definitely i will not use paulo travels, atleast take action before you loose regular customer like me.

If you going to do the same with your customer means you itself know what going to come.

Details: *
Paulo travel*s bus no. Ar 11 a 7774
Travelling on 28.08.18 (Vellore-goa)
Seat no booked : b 88
Provided: end last top birth

Vehicle No. AR 11 4749 is taking passenger from the highway around 25-30 passenger who has not yet booked online OR Paulo office. So we are getting late around 3-4 hours & not reaching to our destination in time.
Their is a water leaking in the bus, he tells me that you have to tell us before so which we can block the seat. How come we should tell before raining.
He is interested mostly in earning money. Both driver & helper.
So please go through this message & have some changes otherwise it would be bad impression for your travel company.
Please do the needful & so which other passengers should not get disturbed & also tell them to stop at right destination.

We were travelled on date 1july @ 10 pm from goa to mumbai :
1)... Drivers didn't stop a bus overnight for toilet and when all passengers are requested to stop once a bus for toilet, they are quarrelling with us and threatening us.

2)... Also they have snatched my father's color when we are requesting them at 7 pm and spoken bad words to all the passengers even to women..

3)... We are feel very sad to ur service.. Bcoz they didn't scared to their sir and saying hum kisi se darte nahi hein... Kehdo jisko kehna he usko.. And said that get out of my bus.

We are requesting paulo travel to please teach declipline to ur drivers.. And teach them humanities 1st..

We hope that you can take our complain seriously and take a hard action.🙏🙏

Me and my two friends are traveling to mumbai from goa by paulo travels ac bus which was delayed by 1 hour...
They are asking for 70 rs for a blanket in the bus. But in message it is clearly mentioned free blanket. The message screenshot is attached... Please do take some action for this. It's a very big problem in ac bus to travel without blanket
As well they have changed 1680/- per seat

Hi i travelled fm mum to goa by ac sleeper paulo travels bus. Bus was in worst condition. Very untidy. Stinking as a dead rat. Yuk. Upon that bus stop working in middle of the highway. These careless people dint even informed us. Fm there we travelled by non ac bus. That bus was seater.in worst condition too. We reached late by 3hrs.in bad shape. With backache & headache. Our whole day was wasted. Pls nvr travel with paulo. After paying so much money. They cant even provide basic facilities. Ban paulo buses forever

This is to inform very very bad service of your Paulo Travels from Goa to Mumbai don't now how to talk to the customer
Very rude in talking
No place to keep the luggage
Keep your luggage where ever you'll like but not inside
Bus timing is at 7pm in the evening
But We are sitting out side Paulo Travels for 7 hrs like road side begger
We were 5 person and we had booked our tickets from Paulo Travels
Bangalore to Goa it was good service well mannered
But Goa to Mumbai is worst services
Next time I won't travel by Paulo
And pass this message to all my friends And all other...plz improve ur service and teach ur staff to how to talk n behave to the customers.