Paulo Travels Complaints & Reviews

I am a retired naval officer. I booked a paulo bus from goa margao to mumbai on 28th april 2019. I made the booking online and booked a seat on a ac seater/sleeper volvo bus. From here on it was a nightmare of a journey and the most arrogant staff and manager i have ever seen. I boarded at margao 28th april 2019 at 2015hrs. The bus was not a volvo. The ac was not working at all. Bus was in a very bad conditon. Very dirty, filthy in fact....

I am anant jeurkar. I have booked bus ticket from you. My pnr no. Is[protected] dated: 17 feb.2019 for this bus reservation from goa to pune, on 10 march 2019 at 05.15 p. M.

I had remitted amount through sbi card.

Now i have cancelled my above ticket. Please credit the amount to my sbi credit card account under advise to me at the earliest.

Anant jeurkar
[protected]

I received...

Dear team,

This is the more than 5 times i have complaint before. This time i am traveling from (H91 ar 11 a 5044 bus no. Paulo travels) dnt know it helps or not. Last night i started from hyderabad to goa bus with my wife (On 26th feb. 2029 boarding at 18:40hrs). Few passengers with a group of 4 gents together were shouting and chit chatting whole night. Informed driver and one more person who is along with driver. But they...

Hello, i am not sure if you would take notice of this. Well you won't but i am reporting this as this could be harmful to some other person. I took a bus to kankavali for your travels. Pickup time 11:30pm at belapur. I track the bus calling the team right from start i. E mira road till it reached sion then till chembur. When it comes to belapur the driver did not stop and left the pickup point. Well i chased and was then contacted after 2-3...

Today one of worst thing i have done because of toilet.. From sleep i just woke up with pain. I have to go for toilet... I am in kolhapur.. I asked twice where i should go for toilet.. They told near that bush of plant... I was in soon much pain and sleepy i didn't realise what i am doing... Where i went for toilet.. After some time i realise it is in front of some shop... I ran quekley to bus... I am sorry for what i did... But there should...

I am sanjay pandit, had booked a ticked from kankawali to pune dated 15/01/2019. The departure time was 10:00 pm from kankawli st stand. But the bus never arrived at the destination, nor i received any massages regarding my bus number or any other details. So when i called at the customer care center they told me to file a complaint here.
My pnr[protected] date - 15/01//2019 booked at laxmi travels pune. So here i am requesting...

I booked my tickets on 14th of this month and I lost my money using debit card means debited from my account but no ticket confirmation using Paulotravels.com
So please refund my money as early as possible and again I booked my Paulo bus tickets through MakeMyTrip and I received.
Down I am providing my bank details to u.
Bank account number
SBI
Account holder name:Ambal Ramanuja
Account number:[protected]br...

My money from the bank debited but no ticket confirmation so again booked the tickets please refund my money as early as possible

Thank you for using your SBI Debit Card *********for a purchase worth Rs1674.0 on POS 80601366 at paulobus PayTM txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]...

Hi, i am traveling from nagpur to pune. Have booked from yatra bus from nagpur to pune. The description mentioned is a paulo bus. Which i have seen is a multiaxle bus, similar to volvo.

And what we ended up travelling with is a local apple company bus which runs from nagpur to yawatmal for a 4 hour run journey. And they such bus for a 16 - 17 hr journey.

I have also clicked the pictures, for proof.
Having...

I had a terrible experience with paulo travels. We were to board from chembur (For our goa trip) we came an hour before and waited. Since there were many buses we categorically asked mr krishna gholap representative of paulo travels to let us know when it arrives even though we were ourselves waiting. We kept on waiting and at around 7.30, we again enquired what had happened to the. Why its arrival is taking so long. He simply replies......

Had a harrowing experience while traveling by paulo travels on 8.10.18. The bus stopped at manikandan hotel near kolhapur @11.30pm. After dinner me and the other passengers were shocked to see both the drivers totally drunk. There was a lengthy argument between the passengers and the drivers who were unrepentant about their act. As any replacement of driver would have resulted in a lot of time loss i decided to take another bus for mumbai.br...

Dear sir madam
I had book paulo travel from mapusa goa to ahmednagar.
Ahmednagar reach point time was 8 45am and your driver drop me at 10.45 am ( total 2 hr late).
He was pick un booked person blackly ...Total approx. 17 people he was picked.

I don't mind his picked people but due to 2hr late my official meeting is cancelled. And it's very harmful to my job.

I request you to apologies me...

Hi my self issa hussain my order number ([protected]) booked through paytm. It was the worst journey in my life with paolo travels bus stopted in the medal of jungle for 6 hours because of some technical issues then they brought another bus that was not volvo i had paid for volvo then that bus seats are different and that bus doesn't have luggage cabin then again that bus also got puncture it took 2 hours to repair that thing when i booked...

Respected sir/mam,

This is devendiran and i m a regular customer o[censored]r travels from chennai to goa.

The reason of choosing your travels for comfort and satisfaction with good customer friendly staffs. But this time while i entered into the bus the cleaner take me straightly to last seat but i have booked middle seat. I have asked but he simply gone without any proper answer.

I decided seriously...

Vehicle No. AR 11 4749 is taking passenger from the highway around 25-30 passenger who has not yet booked online OR Paulo office. So we are getting late around 3-4 hours & not reaching to our destination in time.
Their is a water leaking in the bus, he tells me that you have to tell us before so which we can block the seat. How come we should tell before raining.
He is interested mostly in earning money. Both driver & helper....

We were travelled on date 1july @ 10 pm from goa to mumbai :
1)... Drivers didn't stop a bus overnight for toilet and when all passengers are requested to stop once a bus for toilet, they are quarrelling with us and threatening us.

2)... Also they have snatched my father's color when we are requesting them at 7 pm and spoken bad words to all the passengers even to women..

3)... We are feel very sad to...

Me and my two friends are traveling to mumbai from goa by paulo travels ac bus which was delayed by 1 hour...
They are asking for 70 rs for a blanket in the bus. But in message it is clearly mentioned free blanket. The message screenshot is attached... Please do take some action for this. It's a very big problem in ac bus to travel without blanket
As well they have changed 1680/- per seat...

Hi i travelled fm mum to goa by ac sleeper paulo travels bus. Bus was in worst condition. Very untidy. Stinking as a dead rat. Yuk. Upon that bus stop working in middle of the highway. These careless people dint even informed us. Fm there we travelled by non ac bus. That bus was seater.in worst condition too. We reached late by 3hrs.in bad shape. With backache & headache. Our whole day was wasted. Pls nvr travel with paulo. After paying so...

This is to inform very very bad service of your Paulo Travels from Goa to Mumbai don't now how to talk to the customer
Very rude in talking
No place to keep the luggage
Keep your luggage where ever you'll like but not inside
Bus timing is at 7pm in the evening
But We are sitting out side Paulo Travels for 7 hrs like road side begger
We were 5 person and we had booked our tickets from Paulo Travels...

Dear customer service team,

This has reference to my ticket no tm[protected] from pune to kolhapur on 7th may 18. I had a horrible experience during my travel to kolhapur.

I would not recommend any friend to book paulo travels again for any of their tours. Vehicle no. Ar 11 a 5045. Contact no of the driver [protected].

I have a complaint to be registered against the 2 drivers. I was travelling alone...