Paulo Travels Complaints & Reviews

This is really absurd that i had booked a ticket tkay56077750 which was at 11.10pm & it was clearly mentioned volvo multi-axle bus & to my surprise the bus turned to be a normal sleeper coach.
I tried to talk to the staff, but they didn't co-operate & rudely asked to register the complaint in the office.
I have back pain problem & for that reason i always book middle seat in volvo, now would like to claim for the suffering...

I have booked a ticket using paulo travels on 30th september 2017. At the time of booking ticket price was rupees 3150 for two passengers for multi axle volvo bus. Reference pnr:[protected]. Ticket was booked online through paulo travels website.
As the demand for buses increased the travel agency purposefully cancelled the confirmed tickets to get more money due to high demand.
When contacted to customer care, the representative...

I had travelled form aurangabad to goa by[protected] on 07 sept 2017 bus code ixu seat no 03 by ar 11 a 8837. There was non cooperation by driver and staff during travel, they had taken passengers and luggage in mid way and wasted a lot of time. Also, on requesting for stop for urinal and even after stating on sugar/ diabetic problem they mis behaved, and stopped after an hour. This caused health problem to me. This was not expected by such...

I have booked 2 tickets to goa from abhibus.com on 08/09 at 20:10 to travel in 09/09 at 06:45 pm. As there was some change in plan, i tried to cancel the tickets in the next 12hrs and to my surprise they mentioned they will not be refunding me any amount as the cancellation policy says that 0% refund within 24hrs.

I have reached to #abhibus team and also paulo travels ho with the help of abhibus and they were very reluctant...

Dear team,

I had booked paulo travels from shirdi to pune on 4th sep 3: 15 pm (Boarding) seat no : 11.
Bus no : ga07 f 7077

During the halt after ahmednagar, i dropped out for washroom and noticed that i had forgot my wallet in the bus itself. Once coming from washroom, i asked driver to wait for 2 mins as i could not notice my wallet. I checked my seat and all my luggage and told driver that my walled...

I booked 2 tickets from goa to mumbai pnr no[protected] seat c&d.
The bus was dirty and most important the seat c was broken it was not stable. If i leaned on the back rest the seat used to go behind. Asked the cleaner to check he said the seat is always broken, so this is how you cheat passengers by charging 1500 for per seat which is broken. Please call me on [protected].
I asked the cleaner to change my seats he said will...

Pnr[protected]

The worst experience ever. I have never felt like i am travelling cattle class like i do with paulo in the 5.30 am bus from pune to goa today 2nd september 2017.

One seat has been sold to 2 people. We were asked to adjust till a certain point. Why should we? 20 people were standing in the aisle.

I juat got on the bus. The bus driver is still picking up people randomly and...

Me and my family are having worst experience. We started at 10 pm from pune and it's 8 am in next morning but we haven't reached half way. Bus tires are not at all in good condition. They are burst and driver had to change them thrice till now. Seats are not comfortable at all. Our life is at stake. We are not sure if we would reach safely.

Mario pereira, this is not acceptable at all. Would never ever recommend paulo travels...

Sir,

I really am sorry to report this fraud/cheating by this agency in your name. I love the services provided by paulo. But this time its a very bad experience which i have faced. And sure its not from paulo directly. Still i need to repoet this and urge an actiin from your side.

Yesterday, i. E on 17/07/17 i booked two sleeper seats in paulo services from vadodara to goa. The agency name is, shrikrishna...

I have booked a sleeper bearth and it's been confirmed two days prior to my travel. This is with paulo travels. After my journey started staff said bus was full and provided me seat. I called their office and spoke to the staff but no proper response. I have paid for sleeper berth and got a seat. Due to night shift i booked bearth so i can rest and reschedule my destination taking rest....

We boarded paulo bus from goa today already it was 30 mins late. Bus quality is very poor and ac is not working properly. We stopped for lunch in shubham restaurant which was very unhygienic, in our rice so many ants were found, same was the experience of other customers. When we told about this no action was taken. Really very bad experience of paulo travels. I will not travel from this travel henceforth. Staff is also not good, not provided...

I booked at 2 tickets from hyderabad to goa on 23.06.2017 in paulo travels but i cancelled the tickets due to some reasons but i didnot get my fund back
Please make it earlier to refund my money soon.
Pnr no. : 92251708
Bus code h91
Seat no.: 11, 12
I want my money back soon as early as possible
Because i have book any ticket from hyderabad to goa on the same date.
Yours faithfully br...

My name is Sunny Kumar. My Paulo accound id - [protected]@gmail.com After cancellation of two trips from Hyderabad to Goa to and fro in 2015 paulo team has converted my cancellation amount into paulo token of 7886 INR. I have requested them in 2016 to refund the amount and they asked me to give the transaction details for refund. I have given them all the necessary details. But till now they have not refunded the amount. I have written several...

I was booked a ticket from mysore to goa on 29 may 2017 with seat no 27 which was shown as lower seat in redbus. But the staff in the bus with harsh replies to me given upper berth as 27 which was in their records if you want any change contact office. As i called to office they responded immediately with no solution stating that you should adjust although confirming that seat no 27 is lower berth seat. Staff service is the poorest with recklessness....

I had booked a ticket from Pune to Mumbai for 9th may 2017. Reporting time of bus was 4:20 am. I was calling at their customer service number provided on the ticket since 4:00 am to know the status of the bus. But no one answered the call, neither the bus arrived at pick up point till 5 am.

At 5 am, some staff member of paulo travels called me and rudely he said that bus is just half an hour late... what kind of service is...

The AC wasn't cooling 13 hours of the journey from Goa to Pune, it was running at fan breeze temperature. We were suffocated and drenched in sweat in 42 degree summer heat. No windows to let in any breeze from outside. The conductor was drunk and used foul language when we complained. He misbehaved with my wife. He shoved and threatened to beat up another customer who complained about the AC. The bus broke down twice and delayed the journey...

I have booked a ticket from indore to shirdi on 23/03/2017 from site poulo travels (www.paulobus.com). but after payment of Rs. 1824.00 I didn't get any message on my mobile nor any ticket on E-mail. and after some time the seats i have selected also available on the site. I called to indore office of paulo travels and they said that the booking is not cleared and your amount will be credited soon to your a/c.
but still I didn't get...

I have tried to call paulo customer care but not connected. Same call to paytm customer care she told operator cancellation policy we have not cancel the ticket. Because 6 hours departure time cancel the ticket but then no cancel ticket. When 12 pm my appointment cancel and bus time 5 pm so suggest when i m ticket cancel apply after 6 hours ya before 6 hours. Please see below details & cancel my ticket & please refund my amount.
Your...

I am traveler from Ahmedabad to Goa on dated 10/03/2017, booked from Surat
And. I want to complaint against yr services as bus is very old it is not Volvo and inside bus there is no any entertainment tools like TV or Music and yr Ahmedabad office people are very bad manners they talked in a abuse words I request you please take some action or else I will go to Consumer form...

I tried booking Goa ticket from paulo travels website but my money got cut and ticket did not get book, name of pasenger Ramesh, date 4th Feb 2017, i tried to send email to [protected]@paulotravels.com but there was no response till today and then when i called now on helpline they said they did not receieve the email as yet and asked me to send again,
PLEASE HELP...