Paulo Travels Complaints & Reviews

Hi, I had booked my ticket on 28-Aug-14 form Pune to Mumbai, PNR no. 28082014/00000012/1905737 I was supposed to board the bus at 3.28 AM but the bus was late and I was not informed of that. When I contacted their pune office at 3.28 am, I was told that bus is late and will come by 5 AM. I waited there till 5 AM but bus didn't come. I again contacted the office and was told come in 15 to 25 minutes but bus didn't come. I waited their till 6.30 AM but bus didn't come and I boarded another bus. I didn't receive any call or message from Paulo office till now. I paid 400 to paulo and also paid 400 to that another bus. I want my money back. It was a horrible experience for me.

I had booked Paulo travels from Ahmedabad to Goa for a honeymoon trip and faced three problems. 1. I chose the pick-up point which was at Jodhpur Cross Road. When I reached there, I was notified that I would have to go to a different place. I had to rush to the other place for the pick-up. 2. The driver did not stop the bus during the night anywhere. My wife had to use washroom and we were waiting for the bus to stop somewhere for hours. When it stopped at some place, my wife along with some other women ran to a hotel, the driver started shouting like anything. When I told him that she could not control and we were waiting for hours for the bus to stop, he started shouting so bad and misbehaved with my wife and other passengers. He infact shouted on her and me and said that we are mad people. 3. My drop was supposed to be a different place, and we were dropped at a different place. Overall very poor service level and a very dissatisfied customer.

Dear Sir / Mam,

Me and my husband were booking tickets for 14th March 2014 online with Paulo Travels. There was a glitch in their system and our tickets were booked for 15th March 2014. We had to cancel that ticket and book another . We booked sleeper seats. But to our shock when we boarded the bus we were told that our seats are seater seats.

We complaint about this in their Goa Head Office. They assured us that Rs.1, 600 for the cancelled ticket will be refunded back and for the seater seats they will refund back the whole amount. I have been following this with them for a month but always I got vague response.This is using our money and cheating us.

Please help us with .

Thank You & Regards
Supriya Tilekar

We had a very bad experience with Paulo Travels bus service recently, to be precise, it was on 9th Feb, Sunday, when my daughter and I were travelling back to Goa from Pune. I was not informed about the Cancellation of the bus until I called up their Pune Katraj Office at 10.30pm. I had called them at 9pm to confirm the bus timing and my place of boarding; however even at that time their office rep. did not inform me that my bus was cancelled. My daughter and I were waiting on the Hinjewadi Wakad highway for almost an hour for the bus to arrive and finally at 11pm, after repeated calls to their office, were informed about the cancellation and asked to board another Paulo non-AC bus. When this non-AC bus arrived the drives of this bus denied to take us in their bus but later asked us to board it and then again at Paulo Katraj office, we were asked to get down. That bus apparently was over booked and there were no seats available. The non-AC bus came to Goa with 2 extra passengers sleeping in the passage. Now due to the differences among the office staff and the drivers, we were made the scapegoat. This is utter humiliation. We have complained several times in their Panaji office; however they seem to be least bothered. I got a call from their office, from one Mario, who claims to be the owner of Paulo Travels, apologising and asked me to collect the refund. So yesterday when my husband went to their office, the office staff said that they have been asked to give us a refund of just Rs.300 as the difference between AC and non AC bus! Their staff claims to have done their jobs without a glitch. They claim to have informed us via sms about the bus cancellation but we were certainly not. Secondly, their Katraj office claims that they had assured us to put us in an AC bus but these are false statement made by them which troubled us. Would any of these people explain as to why two ladies would, if informed, go to the isolated highway and stand for the bus to arrive? Why would we be stubborn on the phone, spending our money on the calls, ask only for an AC bus that too when it was freezing cold not only in Pune but even in Goa during that time? To end it all, we were given a front berth with no leg space and very congested. The drivers were very rude and unfriendly. They did not stop the bus even on request of the ladies in the bus to attend natures call! They kept telling us that the bus will stop only in Kolhapur and not in between. There were two other ladies along with me in the bus who were literally in pain until we reached Kolhapur and finally the driver stops the bus only at their office in Kolhapur which has only one toilet for so many ladies! This has all happened because we are helpless ladies travelling in the bus. I would highly appreciate your help in taking up this matter seriously and to put forth this injustice done to us so that hence forth at least the ladies are not humiliated the way we were. I would like to know what action can be taken against this travels and the reimbursement that I should get. I request you to take this matter seriously and would appreciate your immediate response.

I had a really horrible experience travelling pune to goa by paulo travels. The bus scheduled departure was 8:00 pm but it din't arrived till 1:15. Approx. 5 hrs 15 min late and still i dont know when the bus will come. I said them i dont want to travel so late as my purpose of goa visit would not solve. But they are not ready to cancel my ticket. They also din't given the number of any senior whom we should contact

I booked 6 tickets to Goa today through Travelyaari - Travels Paulo - From Bangalore to Goa and choose an incorrect date. I should have booked the tickets for the 1st of March and my mistake, i forgot to change the date, so the tickets got booked for the same day. I realized this after about an hour and contacted Bangalore travel agency, they said they didnt have same day cancellation policy hence this had to be sorted through paulo travels at the head office. I was given a number and asked to call them, to realize even they gave me the same answer - "Policy didnt have same day cancellation policy" - I spent 3000 rs to have these tickets booked. I'm sure we will not take up the bus today so Paulo will certainly sell those tickets to someone else, all was asking them was for a cancellation or to postpone the date - I'm sure this is not difficult. When called Travelyarri - they weren't able to help as well. 3000rs is too much of money to loose when you knw its not tough to cancel the tickets.

How Badly can a bus journey spoil your holiday..i saw it yesterday when i chose redbus to book a Paulo Travels Bus MH 07 c78 from Goa to Pune.
The bus broke down after one hour of travel and they waited for some bus which was going to Ahmedabad. The passengers had to stand in heat for 1 hour. The bus was horribly bad. Does red bus check the travel agents they use i wonder?? If you are charging money for Volvo do you send a bus with no air suspension..and moreover not a Volvo? The seats were bad and congested.The bust was smelling.
Then started the never ending journey till Pune. The driver had a picnic time when he stopped the bus for picking up his friends or some goods for transport. He was stopping at so many places and at Kolhapur he waited for another driver of their company for 2 hours??
The harrassment did not end there...they dropped us in Pune at the outskirts of the city. There was no pick up for the city. The person in Charge of Paulo office said a van was coming..there were 20 people standing there and a van would come at 10 o clock and then it would drop few and come back again? When old people started complaining the conducted abused them saying you are not doing us a favour by coming in our bus. You have to get down at Katraj only we will not go to Pune city.
So any one who wants to get harrassed, be maltreated, get 3-4 hours late to the destination, and not reach the destination but kicked out of the bus in middle of the night...please please please travel with Paulo Travels who do not know how to value their customers and spoil their time and holiday!!

Paulo Travels is the worsed service provider.
They are not at all punctual, and staff behavior is also not good.
Bus condition is also not good.
because of high rating(What i have seen 4.5 out 5 in web site), I hope that Paulo travel is the best bus, but it was my misconception.
I have travelled from Goa to hyderabad( on 20th Feb 2011), it has taken 23 hrs to reach to hyderabad.
I suggested everybody never ever to travel on paulo travels.

I Booked a return cket from Goa to Pune for 4th April 10 6.30 PM reporting and 7 PM departure(Paulo Travels but Raj bus). The Bus was first delayed to 8 pm. Plus the condtion of thebeds was pathetic. Cockaches under cushions,broken shards of pens,dust etc plus the cushions were stinking of stale feet and sweat.
I used Amrutyog to goa and they were clean and pristine plus the charge was 300 rupees lesser. I was expecting paulo was going to be if not bette just as good. I was not the only passenger the rest also had complaints. Plus when I told he Driver and a conductor about the cockroaches I wastold "so what cockroches dont bite". I want that driver to try and sleep on a bed with roaming cockroaches.
Plus the conductor was rude to the women passengers who complained about roaches and also they had a girl next to whom a stange man was made to sleep(it was a 2x2 sleeper ).. and they wanted that girl's bed shifted.The man made statements like" Yeah so I have placed a strange man next to her so what can you do?" Paulo gets only -ve points

I will not recommend Paulo as besides charging extra they have rude conductors and drivers and are not at all customerfriendly. I wanted my money back for the horrifying experiece but i dont think thats possible.. Atleast I can warn others, Use Amrutyog ror anyone else but not Paulo

Paulo Travels

Very bad experience on Paulo Travels on 23rd October morning Panji Goa to Mumbai route. Bus Staff was not at all not co-operative, Bus registration from Maharashtra some thing MH07 Ratnagiri. Bus was very bad shape; all seats are in damaged condition. Push back not working at all seat all back support fallen off which is useful for back passenger keeping newspaper and water bottle.
Entire bus route was Panji, Sawantwadi, Balagum, Kolhapur, Pune, Mumbai, Baroda then Ahmadabad.

Please find out who is bus owner and fine him bus running on your name.

Regards
Vijay Shankar Shinde.
Phone: +[protected], +91 [protected]
E-Mail: [protected]@hotmail.com, [protected]@gmail.com
201 Kesar Heritage, Plot 258 Sector 28,
Vashi, Navi Mumbai 400703, India

Dear Sir,

I along with my wife and 2 other friends had booked Tickets for Goa through Ticketvala.com on 24th Oct 2008 for 9:30 Bus for Rs 900/- each .We were supposed to travel via A.C. Volvo Bus for the Travel but what I was astonished to find is that they had provided us with an ordinary AC bus with clumsy seating arrangement and torn seats .

The travel was real pain for all o[censored]s (inclusive of all passengers)with back aches as most of the seats cushions where torn and has no proper back support .

I have taken the snaps of the Bus seats also .When we(bus passengers) shouted at the office in charge he said as its peak season you need to travel in the same as we are short of buses .

If such was the case then how can the company charge Volvo Bus ticket charge and provided for ordinary AC bus ?Is this not cheating consumers ?

The travel experience in the Bus was real pathetic and a torture for me, my wife and colleagues .

Regards,
Thomas George
# 225, 5th cross, First Main Road
Domlur Layout,
Bangalore

This is warn people traveling by buses of Paulo travels. I took the Paulo travels bus # 7700 that runs between Bangalore and Goa in early Sept, 08. This bus is a 2+2 sleeper bus with another 16 seats.

I have never seen a bus as terrible as this one. The bus was infested with roaches (cockroaches). The beds and seats were all torn and you could see cockroaches of different sizes marching in and out of it. Roaches were falling on peoples head from the ceiling while they were sleeping. To add to all this, the bus stops in the middle of the road for a restroom break. When some o[censored]s got down to use the bathroom, there was none to be seen, the conductor asked gents to take a leak on the left side of the road and asked the ladies to go to the right side.

I am pretty sure that each and every person who took this bus would never travel by Paulo travels again. I went to Paulo head office in Goa to lodge a complaint and they were least bothered with it.
So folks, before you get your tickets from Paulo travels...think again or at least make sure that you check the condition of the bus that you would be put into.

I bought 2 onwards journey tickets to Goa from Bangalore online thru company needz.com. the ticket was bought online on the 13th of dec 07. and the amount paid for 2 tickets was 1700(850 per ticket).

the problem is that the transporter called on the 23rd to tell me that the fare has been increased from 800 to 1400 and if i fail to pay the extra charges the tickets stand cancelled.
the details of the ticket are as follows
ticket number:940584routename : Bangalore to Goa 9.30om(sleeper) bus type : 2+2 a/c Volvo
p: 22384040/[protected]

and theres no such clause in the ticket which says the transporter can change the fare as per their wishes.
so i would like to know how do i take this matter further without me having to pay the charges and without me having to cancel the tickets. ( my hotel booking and stuff has been made only after the confirmation of this ticket.) as far as i know the transporter cannot make any such demands once the ticket has been issued.
kindly help me take the matter further and resolve the same.