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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

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Updated: Apr 23, 2025

Complaints 20044

Resolved

1743

Unresolved

18301

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Chennai, Tamil Nadu

On 13 decmber I recharged RS.300 From your website but I do not receive that Amt so I informed to you.You asked my private ATM card number for clear my problem. So only I told my private number.but now somebody miss use my private number so that my bank balance is now zero.I want that theft details and I want my money back.otherWise I will go for a police compliant.

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Dear Sir; My paytm a/c login with gmail [protected]@gmail.com and my mob. no is [protected]. In my paytm a/c on dt. 01.12.14 Rs. 398.00 but now paytm a/c not showing this amount. So I request to you pl. look this matter and my amount show my paytm a/c. Thankig you.

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Dec 16, 2014

Verified Support

Hi there,

We apologize for the inconvenience you have faced so far.

We would like to tell you that as we have checked in our records you have two accounts with us.

Further, the account in which you have Paytm cash of Rs 398 is registered with mail id prasad.[protected]@gmail.com.

We request you to please to login to this account using this mail id and you will be able to see your Paytm cash.

For any further assistance please write back to us at [protected]@paytm.com.

Best Wishes
Team Paytm

K

K.P.

from Bareilly, Uttar Pradesh

Dec 17, 2014

Dear Sir,

I inform you that my registered email id is [protected]@gmail.com but my new a/c not show. my old a/c showing for paytm cash amount is nill. so i requested to you my new a/c show in paytm whoese login with gmail. thanking you.

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Address: Chennai, Tamil Nadu

Hi, Yesterday, I received this Flip cover but which is not suitable for my mobile, so i want to return this, pls tell me how can raise the replacement request via Paytm? Order No :[protected] Product Name : Samsung Grand Duos Flip Cover (White) Rs. 389 Regards Alraj

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Address: Lucknow, Uttar Pradesh

i recharged my bsnl nu. on 14th nov. 3 times n one time on 16th november .. of rupees 135... message for recharge failed was sent on my nu. but rupees 540 was deducted from my account which was not refunded back... plz refund it back as soon as possible...

+1 photos

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Address: Gautam Buddh Nagar, Uttar Pradesh

Paytm Wallet is really pathetic because user can't add more amount as they required 1. I was trying to add money in wallet but unfortunately, I couldn't’t add above Rs. 4, 000.00 and transaction got failed two times after 1st transaction. 2. User whole purpose of buying goods from your paytm wallet got defeated because user can’t add more money and any merchant is not ready for part payment. 3. Why paytm's team is not having customer care help line no? Wrost then pathetic.. 4. Paytm replying after one hour and the offer that user want to grab was got expired in such time. Why should user wait for your reply? Now, I want my Rs.4, 000.00 back to my card account because keeping money in your wallet doesn’t provide me any kind benefits and my purpose got defeated due to pathetic service of Paytm. Regards, Dhanesh Kansari +91-[protected]

Aug 13, 2020

Complaint marked as Resolved

Dec 19, 2014

Updated by drkansari After writing complaint detail on consumercomplaint.in, I got the call from no. +91-[protected], That guy had informed me that he is from paytm and understand my query in detail. After that he had informed me that he is reversing my transaction and returning money in my bank account and asked my OTP on my cell phone. The biggest of mine is I had provided the OTP to him. After providing OTP that chap done a transaction of Rs. 2, 800.00 and Rs.1, 200.00.

I had already update about same matter to paytm and they are working on it.

Last but not the least DO NOT SHARE OTP...

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N

Nagar Harshil

Apr 10, 2015

Plz gve me my 3000rs cashback in my ac paytm wallet..??

P

prasadrajch

from Mumbai, Maharashtra

May 11, 2015

previously paytm provide paytm wallet ammount to bank with 4% deduction, but they are not provided after adding amount to paytm wallet.please solved this problem

R

RAJESHPAYTM

from Mumbai, Maharashtra

May 17, 2015

Dear Sir/Madam

yesterday evening time 5:42 P.M. i have received mail and message throw paytm company ur paytm wallet money approx. Rs.7461 send to ur freind mail id is [protected]@rediffmail.com. but i dont know this person and i am not send this amount any of mail id. i shock this is fraud. paytm software and Paytm Acccount is hack and my patm money is only for within 1 minute transfer to other person account. I immediate time 5.49 P.M. write a mail to paytm customer care but till date paytm not get a good response throw Paytm company side. I write please block and frezze the fraud mail id becuase this person do not transfer and transaction of my money. but Paytm not take the action immediate and till date. please resolve this query earliest and credited my money in my Paytm account otherwise in bank account.

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Address: Pune, Maharashtra

I recharged my Airtel prepaid mobile [protected] - Airtel Maharashtra for Rs 200 on[protected] at around 12 15 am. I got the message that airtel is down, so it will get recharged as soon as airtel is up. But money got debited from my account and I havent got any recharge yet. Also today morning when I recharged directly from airtel website directly, the recharge was successful, so airtel servers are working fine. Please look into it ASAP.

Aug 14, 2020

Complaint marked as Resolved

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Address: Kapurthala, Punjab

Yesterday I Recharged my mobile number [protected] with Rs. 150/- the order number is[protected]. The same amount is Debited from my account but i didn't get the recharge of that amount. Please Resolve this issue as early as possible and do the needful.

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Address: Patna, Bihar

on 29th of november, i had tried to pay Rs 1200 to my Airtel post paid bill([protected]) through PayTM. Rs 1200 was debited from my ICICI account but my mobile bill was not paid . Its already more than 15 days, so please return my money. i get frustrated . I tried so many times to contact customer care, but i failed in my each and every attempt. so please do something urgently.

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Address: New Delhi, Delhi

Dear Sir I have recharged my videocon d2h customer id no 58050010 on 2/11/2014 with amount Rs. 500. But since then recharge is not completed yet now. i have registered complaint regarding this but nothing happened. Please do needful in this case. Regards. Ranchan Paul [protected] [protected]@gmail.com

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Address: Coimbatore, Tamil Nadu

Hi, I have recharged my airtel number for 3g pack below are the details. ORDER NO. [protected] Dec '14 11:31 am Recharge of Airtel Mobile [protected] Qty: 1 | Sold By: Airtel The money never came to my account and they have not refunded this amount also to my account. Kindly help

Aug 14, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Dec 14, 2014

Verified Support

Hi Nithin,

We apologize for the inconvenience you have faced so far.

We would like to tell you that the transaction against order number[protected] done on 13 Dec 2014 for recharging mobile number [protected] for an amount of Rs 451 is a successful transaction as we have checked in our records.

Please note down the operator reference number for the transaction [protected].

We request you to please get in touch with your operator along with this reference number for clarification over the status of the transaction.

For any further assistance please write back to us at [protected]@paytm.com.

Best Wishes
Team Paytm

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Address: Mumbai City, Maharashtra

i was actually using paytm everyday for my mobile recharge.i used to login via facebook and i had even added a paytm wallet of RS.200, i had used RS.100 from my paytm wallet but the next day when i got to paytm there was not the option of login via facebook.my email id of facebook is :- [protected]@ymail.com.i just want you all to actually refund my money back to this mobile no:-[protected], this mobile no is registered from paytm. or you all could tell me a way to login via facebook. plz reply.

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J

Jaswant Kumar Chaudhary

from Mumbai, Maharashtra

Dec 13, 2014

paytm should actually restart paytm via rfacebook

S

Suhas Vishwas Patil

from Mumbai, Maharashtra

Feb 7, 2017

I'm also facing the same problem. I have Rs 2000/- In my account and am not able to use it. Let me know if you have received any help from paytm. Thanks.

R

Razi Ur Rahman

from Noida, Uttar Pradesh

Jul 13, 2017

i have 3000 in my account, i am unable to login through facebook, mt dacebok id is cool.razi please help me to login or call on [protected] or contact me through email on [protected]@gmail.com

K

Krunal Menat

from Baramati, Maharashtra

Aug 15, 2017

I'm also facing the same problem. I have Rs 450/- In my account and am not able to use it. Let me know if you have received any help from paytm. Thank you

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Address: Chennai, Tamil Nadu

Just to inform i am very disappointed with your services My order[protected] UNLIMITED MOBILE REGER) is showing status delivered but i have not received this order. your customer service is so bad where you just record the complaints and never come back & how could you whether we are mad or what to follow up with your guys in our busy schedule & no answers for my complaints in your complaint box "[protected]@paytm.com". pl. solved this matter and return money or order item.my mobile no is [protected](RAM)...

Aug 14, 2020

Complaint marked as Resolved

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Address: Panipat, Haryana

Just to inform i am very disappointed with your services My order[protected]item FUll Sleeves T shart Marvels) is showing status delivered but i have not received this order. your customer service is so bad where you just record the complaints two times Ticket no #[protected] and Ticket no #[protected] and never come back & how could you whether we are mad or what to follow up with your guys in our busy schedule & no answers for my complaints in your complaint box "[protected]@paytm.com". pl. solved this matter and return money or order item.my mobile no is [protected](S Adhikary) and email id is [protected]@yahoo.com.

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Address: Chennai, Tamil Nadu

I made a payment through online net banking through your paytm website to sundirect dth towards online TVrecharge on 11.12.2014 at 11.15 pm. My order No.[protected] payment paid with the use of HDFC credit card. When I enquired HDFC bank they said the amount has been already paid successfully to paytm on 11.12.2014. My service provider SUN DTH says the amount has not been paid by PAYTM till 12.12.2014 (3.55pm) to them. Hence I could not able to see TV from 11.12.2014 till now. Kindly pay my amount to SUN DTH to enable to provide service with immediate effect. regards, n.balaji

Aug 14, 2020

Complaint marked as Resolved

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Address: Ahmedabad, Gujarat

I had ordered ear-phones of skull candy brand ORDER NO. [protected] Dec '14. But the product is not the same one that is shown in the photograph on the site. So i want to return it and get back my money. Please respond to my complaint as soon as possible.

+1 photos

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D

DharmeshJotaniya

Dec 12, 2014

I had ordered ear-phones of skull candy brand ORDER NO. [protected] Dec '14. But the product is not the same one that is shown in the photograph on the site. So i want to return it and get back my money. Please respond to my complaint as soon as possible.

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Address: Dharwad, Karnataka

i bought a reebok wrist watch from the paytm website, it was mentioned that it is a genuine one but when i got the delivery i found that its a local made watch with no branding on it. This is the second time its happening to me. i had bought a pendrive few days ago and the same thing happened

+2 photos

Aug 14, 2020

Complaint marked as Resolved

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T

takkali

from Delhi, Delhi

Feb 20, 2015

I happen to order a Deo combo (sporty Deo combo set) from paytm few days back vide order no[protected] . It showed in the combo set 1ferrari 1 benneton &amp; 1playboy. There was an offer going on where the three together was available for rs 500. I was shocked to see the items on receipt that all the three deos are duplicate. The reason I could say that is because I use Ferrari Deo quite often. It's very sad to say that a company like paytm which I always trusted for my recharges for the past couple of years would do something like this. Through this forum I'm requesting my money back as the products are not genuine. I'm attaching a pic of an actual Ferrari Deo and the one delivered by paytm. The one on the right hand side is the original one and the left one from paytm. Notice the difference.

G

Govind Gajeli

from Pune, Maharashtra

Jul 4, 2015

+1

I'M RECENTLY PURCHASED HELMET OF VEGA BRAND BUT
THIS PRODUCT IS 100% DUPLICATE
BECUASE VEGA NAME IN THIS HELMET REDIUM STICK HOME MADE PRODUCT

DONT BUY HELMETS ON THIS WEB SITE

THIS IS FROUD ...!

A

Arti G

from Mumbai, Maharashtra

Jun 28, 2016

Hi,
I ordered([protected]) a Puma white Ferrari wallet for women from the paytm App, it was mentioned that it is a genuine one but when I got the delivery I found that its a local made wallet with no brand Zip as well as there is no bar code on it. This item is a duplicate I can say because I have already wallet for same brand which have bar code, puma logo branded Zip and rubber Ferrari Racing shield on front .
Through this I am requesting please refund my money back as the products are not genuine.

duplicate products - Comment #2485635 - Image #0

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Address: Hyderabad, Andhra Pradesh

Dear sir, I Recharged my mobile with Rs. 455/- having Number . [protected] (Airtel) through paytm by SBI net banking on 12th december, 2014 at 11:21 AM. Money 455/- was debited from my Bank account but recharge was not done. My money is neither in bank account nor in my Paytm cash acccount .When I click on "YOUR ORDERS" option in my Paytm account There are two orders on 12 DEC '14 at 11:21 AM.The Order Numbers were[protected] and[protected].Both orders status were showing that "Payment failed".But the cash 455/- was debited from my account and also not in my PATM cash wallet.Please lookinto my complaint and credit my cash into my account. with regards J.Vamsi

Aug 14, 2020

Complaint marked as Resolved

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Address: Ajmer, Rajasthan

Sir / Madam, Yesterday 11/12/2014, I recharged my phone using Paytm Mobile App for Rs198 which was showing full talk time on their App. After recharging Mob. [protected] (Bharti Airtel) with Transaction no. IGOOHSJWM9 (State Bank of India) of the desired amount i.e. Rs 198, I only receive Rs 1 in my balance account and rest is deducted on account of service charges and taxes. On asking Paytm Team regarding same now they are regretting services on account of Operator. Regards Vineet Kumar [protected], [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Ahmedabad, Gujarat

I received the product though I have already cancelled my product . I want to return my product . and my money back. product is Shopper52 Muiltipurpose Foldable Laptop Table / E-Table With 2 USB Fans . Order No. is ORDER NO. [protected]. my phone no. [protected]

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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R

rajtee

from Gurgaon, Haryana

May 9, 2015

plz change my product i purchase 16 gb memory card 10 class nd i recieved kingstone 16 gb memory cartd plz if change my product

G

Gaurav Mandalia

from Delhi, Delhi

May 30, 2015

My order Order#[protected] has been received to me on 12th of may 2015, which after checking was found defective.So i requested for return on 15th may 2015 1st time. and they replied to come in at max 72 hours. but they not responded yet. after i sent mail 4 times for that but still situation same it is. so please help me as soon as earlier.
i'm Gaurav Mandalia...
Mobile no : +[protected]

G

Gaurav Mandalia

from Delhi, Delhi

May 30, 2015

Such a worst experience with paytm... please help me as soon as earlier...

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I have bought the 2 sets of Assorted Pack of Watches and its was very bad item and the watches were not working properly also then i complained to take your watches back and give me my money back. But there was no responce from paytm. So i request them to take their watches back

Dec 11, 2014

Updated by Darshak malani Plzzz come n take my order back my order no. Is[protected]

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C

christian_fuckingshit

Dec 11, 2014

I am Christian the , see my photo I am hosting this fake website where you all stupids are wasting time

D

Darshak malani

Dec 11, 2014

Plzzz come n take my order back my order no. Is[protected]

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