PayTM Mobile Solutions Complaints & Reviews

I have purchase a bajaj sandwitch toaster from paytm.com order no. [protected] but due to some reason I have returned the product by madhur courier service on Nov 22 to merchant at Delhi address and they have received the product on Nov 24 as per the courier company. Courier tracking number is [protected]. From Dec 1 I tried to communicate with paytm regarding the update but I am getting the same message that my amount will refund once merchant receive the product, as per the courier company merchant has received the product, but paytm team is not taking any initiative to confirm with merchant just giving me same IVR type replies everytime. The communication is as:
Rajat, Dec 27 10:04:
Hi Sonu,

I am Rajat and I am going to do my best to solve your problem regarding refund.

We are really sorry for inconvenience caused to you and apologize, you had to experience that. We have forwarded your details to our higher team and this problem will be solved soon.

We highly appreciate your patience till then.

Best wishes,
Rajat


Sonu, Dec 27 09:45:
Last Reminder...

Thanks and Regards,

Sonu Mittal

Course Coordinator( M.Tech.-CS )

School of Computer & System Sciences

Jaipur National university,

Jaipur (Rajasthan) - 302025

India

Mobile : +91-[protected]


Rajat, Dec 23 13:00:
Hi Sonu,

I am Rajat and We’re sorry you had something to complain about refund.

We would like to inform you that we have filed a support request for your complaint to our higher team and surely it will be resolve shortly.

We apologize for the inconvenience caused and appreciate your patience till then.

Best wishes,
Rajat


Sonu, Dec 23 12:17:
Name: Sonu | Email Id: [protected]@rediffmail.com | Order Number: MPtkt[protected] | Message: Ticket #[protected]: MPtkt - Help Query

Rajesh, Dec 22 11:37:
Hi Sonu,

I am Rajesh, and I am going to do my best to solve your problem.

I have escalated your issue to the concerned team and will get back to you soon with an update.

Till then I appreciate your patience.

Look forward to see you again at Paytm.

Best wishes
Rajesh


Sonu, Dec 22 11:14:
PFA
Thanks and Regards,

Sonu Mittal

Course Coordinator( M.Tech.-CS )

School of Computer & System Sciences

Jaipur National university,

Jaipur (Rajasthan) - 302025

India

Mobile : +91-[protected]

Attachment(s)
IMG[protected]WA0005.jpg


Anjali, Dec 22 11:10:
Hi Sonu,

I'm sorry for the inconvenience caused to you. Please provide us the scan copy of the slip or courier slip so that we can help you in a better way.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at Paytm.

Best wishes
Anjali


Sonu, Dec 22 10:12:
Hi Namita, I contacted on your helpline no. on 19/12/2014...they ensured me to refund my amount within 2-3 days...but still the amount not refunded...please look in to the matter...

Thanks and Regards,

Sonu Mittal

Course Coordinator( M.Tech.-CS )

School of Computer & System Sciences

Jaipur National university,

Jaipur (Rajasthan) - 302025

India

Mobile : +91-[protected]


Sonu, Dec 19 16:22:
Kindly note that the delivery address was Sonu Mittal, H.NO 274 A, Gali No. 5 A, Agrasain Colony, , Hisar RoadSirsa, Haryana, 125055, India


But when i returned it to merchant from the sender address A to Z kids house, Sirsa, Haryana 125055, indiaThe tracking no. of madhur courier is [protected], the merchant received it back on 24/11/2014...kindly verify the same...if still any problem please contact me on my number..or give me yours contact numbers...
Thanks and Regards,

Sonu Mittal

Course Coordinator( M.Tech.-CS )

School of Computer & System Sciences

Jaipur National university,

Jaipur (Rajasthan) - 302025

India

Mobile : +91-[protected]


Sonu, Dec 19 15:44:
Dear Vivek, How much time you require for the confirmation from the merchant...

Thanks and Regards,
Sonu Mittal
Course Coordinator( M.Tech.-CS )
School of Computer & System Sciences
Jaipur National university,
Jaipur (Rajasthan) - 302025
India
Mobile : +91-[protected]


Sonu, Dec 19 15:41:
Dear Vivek, How much time you require for the confirmation from the merchant...

Thanks and Regards,

Sonu Mittal

Course Coordinator( M.Tech.-CS )

School of Computer & System Sciences

Jaipur National university,

Jaipur (Rajasthan) - 302025

India

Mobile : +91-[protected]


Divya, Dec 18 14:12:
Hi there,

I am Divya and I am going to do my best to solve your problem.

I would like to inform you that your amount will be refunded in your wallet within 4-5 days sorry for the inconvenience caused to you.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at Paytm.
Best wishes
Divya


Sonu, Dec 18 11:16:
The previous mail attached...still the refund is pending...its too delay...if you will not refund my amount..i have no option other then  to go to consumer court...

Thanks and Regards,

Sonu Mittal

Course Coordinator( M.Tech.-CS )

School of Computer & System Sciences

Jaipur National university,

Jaipur (Rajasthan) - 302025

India

Mobile : +91-[protected]


Divya, Dec 13 10:36:
Hi there,

I would like to inform you that your amount will be refunded in your wallet within 3 days sorry for the inconvenience caused to you.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at Paytm.
Best wishes
Divya


Sonu, Dec 12 13:33:
Hi divya, Hope that the same will be refunded in my account within 4-5 days...so that i can further trust paytm for the shopping...

Thanks and Regards,

Sonu Mittal

Course Coordinator( M.Tech.-CS )

School of Computer & System Sciences

Jaipur National university,

Jaipur (Rajasthan) - 302025

India

Mobile : +91-[protected]


Divya, Dec 12 10:54:
Hi there,

I am Divya and I am going to do my best to solve your problem.

I would like to inform you that your amount will be refunded in your wallet within 4-5 days sorry for the inconvenience caused to you.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at Paytm.
Best wishes
Divya


Sonu, Dec 12 09:12:
Name: Sonu | Email Id: [protected]@rediffmail.com | Order Number: MPtkt[protected] | Message: Dear Ansh,
I have already emailed you three times (to anchal dated 5 dec., sourav dated 30 nov. and to vivek dated 28 nov.) the copy of courier. Attaching it again for your convenience. The track no. is [protected] of madhur courier...
Hope it will help you to sort my problem earliest... | Issue Type: Refund Request | Time:[protected]:12:33 |

This email is a service from Paytm Care.
Message-Id:AWGCRNHF_5497b529ebf89_14c03fe0994cd31c35504b_sprut | Issue Type: Refund Request | Time:[protected]:16:59

100% ASSURANCE !!! GO TO HELL, pls cut the crap!!!
my order no is[protected]. Bus booking from Cuttack to Kolkata..It was my worst experience ever!! waited for bus from 9 pm, till 11 pm no bus came i have called paytm customer care after 20-30 consecutive call got contact luckily and took contact no of bus service. called them too and they said the sudden word that they have got no confirmation from paytm and bus has already left long ago. My whole plan was tuned to a already.. again called paytm customer care. that too worst customer care service i have ever experienced. every time you need to call 15-20 times to get a successful call to their executive and till then you will have your 15-20 bucks balance deduction already. Any way after contacting them they also contacted bus service and confirm me the silly foolish words that "it was miss communication between them and your whole amount will be refunded"... till morning no confirmation regarding same came to me and also no refund.. again i have called them but the same story with their customer care number..already i have lost my 50-60 bucks balance just to follow up the issue.
just a simple request to Paytm team dont harass people with your whole foolish business experiments. I need my refund confirmation either i am planning for consumer forum. same happened to another person with order number[protected].

i booked a bus, bt i didn`t recieve any conformation message r mail to me

I am booking bus why are cancel the service your provide alternate ticket another bus same date same time
ticket id OAW14Y


Regarding
ankaiah parvathala

I BOOKED BUS TICKET THROUG PAYTM IN HP TRAVELLES IN BANGALORE.BUT THAT BUS WAS CANCELLED MY MONEY NOT REFUND.WHOSE REFUND THE MONEY HP TRAVELLES OR PAYTM.

sir i have mailed you alot you are not replying me .my bus ticket no. is [protected] which was cancelled by greenline bus and i have not got my money refunded please help me it is very important to me.i am trying to contact you by your phone but i am unable to do so help me.!

4et

Hallo,


I was ordered Product through Podium On 13 of Aug, when I was ordered its shown as delivery date 21 of Aug, I didn't get this product on that day.


After that I sent a mail to podium customer care they changed that delivery date to 23rd of Aug. For that date also I didn't get my product. Again I sent mail to podium again I got a mail its saying that product will be delivery with in 72 hours.


My order Number: [protected], Kindly help me to get this Product. Balaji [protected]

Dear.. . I have ordered an item on 31st August, 2015 on paytm, & it is estimated arrival on 8th September ... But till now i didn't get an item.. My Order no:- [protected] My order track id:-[protected] I have contacted customer care no. of times, but didn't got response... So please do needful so that i can get my item as soon as possible... Regards.. Pradip Banerjee : MO. [protected]

I have ordered a mobile phone on 17th August 21 and delivery was showing on 19th August 21 however delivery was not done on 19th August 21. Now I want to cancel the product as delivery was delayed which hampers my plan and purpose of product.i am attaching here a audio clip it is the conversation between me and paytm through courier boy which clearly state delivery was not attempted on 19 aug 2l
Plz ensure paytm to refund me and cancel the product.