PayTM Mobile Solutions Complaints & Reviews

I have recharged Rs 698 (349*2=698) for videocon DTH on 31.12.2014.The amount which was deducted in my
ICICI account, but not paid to the videocon DTH. My paytm order no is[protected]. I have recharged two times on 31.12.2014, due to my first payment was unsuccessful, But both paymefund was accepted. So kindly refund my
payment or recharge the same to Videcon Dth.
ICICI bank transaction details
1.BIL/[protected]/PAYTM MOBILE SOLUTION/[protected]_PA
2.BIL/[protected]/PAYTM MOBILE SOLUTION/[protected]_PA

Hi

I had 1200 paytm cash in my account. There are three fraudulent transactions in my account with order number[protected],[protected],[protected]. These are not done by me.
I have not shared my password with anyone and these transactions are done by someone else.

Please provide me the IP Address/Client ID of the person who used my account and from where these transactions took place. I would be filing a legal complain against these fraudulent transactions.

Hi Sumit,

It must be someone from PAYTM team who has the access to user management section and payment revoking access.

We should highlight this issue as PAYTM stores users credit card and bank details with them, and if this is not taken care then it can happen with any person.

Moreover the PAYTM support team is useless in solving these queries as simply mark the request as resolved without even investigating the matter. Please post your complaint here and on other social media portals like; Facebook, twitter and even on whatsup for that matter so that they notice the fraud.

I also send message to few sales person of PAYTM on linkedin BUT it seems they don't care of their users.

Thanks,
Nilesh

Hi Nilesh,

I have seen many posts like this thorughout all the forums. I don't know how to teach them that customers are the only asset to a company.

They do not respond properly and just send standards dialogues to everyone.

Hi There, ,

Today some fake named (Karan) called me and said that he is calling from PAYTM...when I asked him about his linked-nsumersin profile and PAYTM ID he started abusing... I learnt from his ascent that he is fake person.

The No. from where he called me is - +91 [protected] and the time is 5:44 PM... I am sure if PAYTM is serous and want to help they can trace the person and hep their consumers. BUT THE Question is are they really want to help :)

Thanks,
Nilesh

Hi There,

Like I told you in previous email, the person was someone from your team with admin rights that credite Rs 1000 to my account instead of Rs 125 and forwarded it to his account. He smartly kept the log of incoming transaction and removed the log of out going transaction. You can check in my account.

This is a very serious crime and will penetrate badly to PAYTM reputation in market. I will not let other to get cheated the same way that has happened with me.

Request you to please do the needful.


Nilesh

On Wed, Jan 7, 2015 at 6:53 PM, <[protected]@paytm.com> wrote:
Regarding your experience with Paytm
Ticket #[protected]: Re: We have sent Rs. 1000.0 Paytm Cash

Pranav, Jan 07 18:52:
Hi Nilesh,

I am Pranav and I am going to do my best to solve your problem.

I would like to inform you that as per our records you have successfully transferred your paytm amount of Rs 1000 to Anuj Garg's paytm account dated 7 Jan 2015 against transaction Id-8BAD582919DB995B.So I request you to kindly check it by your side.

I hope this helps. Should you need any further assistance, let me know.

Look forward to see you again at Paytm.

Best wishes
Pranav

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."


Nilesh, Jan 07 16:48:
Hi There,

It seems a fraud. The cash sent to my account has been transferred to anuj.[protected]@icicibankmail.in (mailto:+anuj.[protected]@icicibankmail.in) without my notice.

Please take intimidate action.

Thanks,

Nilesh

On Wed, Jan 7, 2015 at 1:38 PM, <[protected]@paytm.com> wrote:

Hi There!

We have sent Rs. 1000.0 Paytm Cash to your friend's Paytm wallet ID: anuj.[protected]@icicibankmail.in (mailto:+anuj.[protected]@icicibankmail.in).

For future reference, your transaction id is 8BAD582919DB995B .

You can use the Paytm Wallet for simpler payments, transfer funds, instant refunds and recieve cash-backs. Paytm Wallet can be used to recharge your mobile, DTH, pay your bills or shop online at following websites and many more*.

*Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

If you need any further assistance, please write to us at [protected]@paytm.com

Best wishes

Paytm Team

Available on

24x7 Customer Care

We would love to hear from you. Just write to us at [protected]@paytm.com.

--

Thanks & Regards,

Nilesh

This email is a service from Paytm Care.
Message-Id:19YX6WEF_54ad3333f1bd8_28843f866f4cd32866547_sprut


--

Today, someone from PAYTM called me with name as Anuj ( email ID anuj.[protected]@icicibankmail.in ) and said that the transfer of Rs 1000 have been done to my account.

I checked it and it was there...BUT After 30 mins the amount was transferred to this email ID anuj.[protected]@icicibankmail.in WITHOUT MY NOTICE...
I am sure this fellow is from PAYTM and has access to cental database. He has smartly removed the transfer details to his account from Log.
He also reset my password so that I can not do anything with the transferred amount.

I am afraid that this is serious problem for all the users who are using PAYTM for recharge as they store your credit card details with them... PLEASE STOP USING PAYTM for your safety...

Its not secure not reliable to use

Nilesh

Sir

I ordered 2 mobile phones (Samsung Guru E1207) online from your site. Neither have I received the Phones nor have I received my money back.

There was a money deduction from my account of Rs. 3350.00.

Therefore I request you to please look into that matter at the earliest beacuse I require either of the one.

My order no is:[protected]

Sir

I ordered 2 mobile phones (Samsung Guru E1207) online from your site. Neither have I received the Phones nor have I received my money back.

There was a money deduction from my account of Rs. 3350.00.

Therefore I request you to please look into that matter at the earliest beacuse I require either of the one.

My order no is:[protected]