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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
Complaints 20038
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1742
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 288

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G
Gurunadham Surendra
from Chennai, Tamil Nadu
Oct 26, 2017
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Address: Chennai, Tamil Nadu, 600071
Website: Paytm gateway while paying matrix cellular bill

I received Rs29806 bill for my matrix cellular network.
When I tried to pay bill online on 18th October 2017, the gateway option I chose was paytm and I paid Rs29806 and money got deducted from my axis account. Below is the transaction details "
INB/[protected]/PAYTM MOBILE SOLUTIONS
PVT LTD/matr ".

When I checked with matrix cellular customer support, they said that they didn't get any amount through paytm gateway and told me to confirm with paytm about the payment..

I raised a query in paytm app but didn't get any response so far.. I am attaching the snapshot of it also.
Please help me in getting my money back.
+2 photos
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    S
    snehalshirsat
    from Mumbai, Maharashtra
    Oct 26, 2017
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    Address: 201301
    Website: paytm.com

    I have ordered 2 la firangi kurtas in order no. [protected], i received only 1 packet which had 2 items mentioned on bill but only 1 item inside. This kurta is totally different from what i ordered and obviously lower quality. There customer care lines are no more operational and if you send email on [protected]@paytm.com you get a mail saying this address is not monitored. I raise concern on the app but in vain. They asked me to return. I courier guy was asking me for 2 products but i rcvd only 1 so i returned only 1.

    I am still waiting for resolution. I need 2nd item's money back or they should send item but no responce from paytm. They just close my requests without any resilution.
    +2 photos
    Apr 19, 2018
    Complaint marked as Resolved 
    Thanks, I received 2nd item's money back in my paytm wallet.
    Apr 19, 2018
    Updated by snehalshirsat     Thanks, I received second item's money back in my paytm wallet.
    View replies
    We are unhappy facing many problems during booking offer codes are not responding

    ordered 2 items, received 1 but order shows complete - Comment #2897001 - Image #0
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      S
      Sidhant Kaul
      from Riasi, Jammu and Kashmir
      Oct 26, 2017
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      Not able to add money on paytm via my j&k bank debit. But using the card able to add money on other wallet. Very dissatisfying. Trying to add money from a long time but always unsuccessful. If problem is not solved.in future will never use paytm and also ask everyone to not use paytm. Even the toll free complaint no. Is not working properly. This should not be happening
      View replies
      [protected]@gmail.com
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        Â
        Âmâń Śàhu
        from Samastipur, Bihar
        Oct 26, 2017
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        Address: Dhanbad, Jharkhand, 828111
        Website: www.paytm.com

        I have ordered of once you 103 centimetres lg smart led tv from paytm on 25th october. It's order no. Is [protected].in paytm / paytm mall app when i click on returns/replacement option button it display a message temporary not available. And when i called paytm to register a return of the product they told me that first we need to approved photos you sent us by the seller and concern department. Neither the seller not the concern department is replying me back. My 56000 rupees has been stuck in paytm. Paytm is totally fraud.
        +5 photos
        Dec 29, 2017
        Complaint marked as Resolved 
        My complaint was resolved all but it took around one month.
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          S
          Swapnil g naik
          from Mumbai, Maharashtra
          Oct 26, 2017
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          Address: North Goa, Goa, 403507
          Website: Paytm mall

          I had ordered paytm mall groceries and i received two packages from which one package was fine and second package was broken as seen even the tap was removed from the box and the seal was broken, when i counted the products inside the box found that 3 products are less and on invoice material list is ok but someone must have removed the products.
          Order id:27a[protected]u7848
          Awb: [protected]
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            R
            riyaz9589
            from Indore, Madhya Pradesh
            Oct 26, 2017
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
            Website: paytm

            When i was order sony headphone order id-[protected], paytm offer me accessories warranty of all over india sony service center.
            Now this is not working, and i am going to take replacement this headphone in service center,
            But company denied to give replacement because paytm seller not authorized.
            Even representative also show me authorized seller name. But unfortunitlly this seller not listed,
            Than how can paytm allow in such cases.

            I need refund my money back or provide me replacement.

            Please find attachment of invoice of paytm
            Request to you kindly help me and take a action in this case.
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              I
              Indu khosla
              from Mumbai, Maharashtra
              Oct 25, 2017
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              Address: Thane, Maharashtra, 421301

              Dear MS. KHOSLA: This is to inform you that your itinerary (PNR: A4WU2S) from Chennai to Mumbai has been cancellated . Please click https://goo.gl/Krwodk for the cancelled itinerary. We look forward to having you on board on another flight soon. [protected]. On this no. Transition has done. Vipan verma
              Oct 25, 2017
              Updated by Indu khosla               I hv put incorrect no. My no is [protected] n transition I’d is [protected]
              Oct 25, 2017
              Updated by Indu khosla               Dear MS. KHOSLA: This is to inform you that your itinerary (PNR: UBW8ST) from Mumbai to Chennai has been cancellated . Please click https://goo.gl/2iNTGB for the cancelled itinerary. We look forward to having you on board on another flight soon.
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                A
                [email protected]
                from Chandigarh, Chandigarh
                Oct 25, 2017
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                Address: Jaipur, Rajasthan

                Sir i have bought an earth RO systam 15 letre acqua water purifier. It delivered to me on 13oct 17and the product is damaged.
                my docket no. is[protected] and order no. is [protected]. Please look into the matter. Kindly refund my money or replace the product as soon as possible. So many times i complain against the product and try to contact customer care toll free no. But there is no response from any customer care centre.
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                  D
                  Deepak Bhosale
                  from Ajra, Maharashtra
                  Oct 25, 2017
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                  Please stop payment transfered by fake caller from my savings account.
                  My savings account is in SBI, Datta Choek Branch, Yavatmal, Maharashtra.
                  Today at 9.30 am a fake call from mobile no. [protected] has came me and ask me about link my aadhar card with savings account no, so please Stop the Payment from PAYTM which is Transferresd to UCO BANK Account.
                  Please help me in this Case.
                  Thank You,
                  Rohidas Bhosale,
                  [protected]
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                    S
                    Sreeraam K
                    from Jagtial, Telangana
                    Oct 25, 2017
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                    Address: Hyderabad, Andhra Pradesh, 500074
                    Website: Paytm app

                    Dear sreeram, Happy to inform that you International Order LED Battery-powered Wireless Night Light Stick Tap Touch Lamp Light was successfully delivered. Rate your shopping experience here: http://p-y.tm/42qahH

                    But not delivered
                    +1 photos
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                      T
                      tusharkhanna
                      from Mumbai, Maharashtra
                      Oct 25, 2017
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                      Address: Mumbai City, Maharashtra, 400053
                      Website: paytm.com

                      I have purchased hide and seek packets from star bazar store in Mumbai

                      I tried to redeem paytm cash to my paytm wallet but when i enter the code to the paytm mobile application, i received a message in which it was written, your request is under process and you will receive cashback within 24 hrs. Till now i have not received a single penny from Paytm.
                      +1 photos
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                        V
                        Vikas Gera
                        from Varanasi, Uttar Pradesh
                        Oct 25, 2017
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                        Address: Rohtak, Haryana, 124001

                        This is vikas gera from rohtak haryana on 22nd of october i sold a gold of about 2.098 gm on paytm but the respected money (approx 6000 inr) is still not credited in my bank account. paytm has blocked my money . it is requested to solve the issue.

                        order id:-[protected]
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                          U
                          [email protected]
                          from Pune, Maharashtra
                          Oct 25, 2017
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                          Address: 403802

                          I can't book the tickets for evening show. it shows technical issues with the cinema centre ( zee square Vasco)
                          +1 photos
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                            A
                            arushi gulati
                            from Nagpur, Maharashtra
                            Oct 25, 2017
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                            Address: Pune, Maharashtra, 411057
                            Website: paytm.com

                            I ordered a product, order id - [protected]
                            The product got cancelled itself on 16 october, i have messaged paytm team several times and they didn't care enough to reply once, i tried to call also on 24*7 number but they continue to keep the customer on hold for hours and no answer. We as a customer how will gain trust on investing money on e commerce if such attitude persists. So pissed off with this behavior. Its been almost 10 days and no refund.
                            +3 photos
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                              S
                              shiv kumar shrivastava
                              from Jaipur, Rajasthan
                              Oct 25, 2017
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                              Address: 328001
                              Website: [email protected]

                              My paytm se shoes rs 3695 ka order send.this mobile contect [protected] .this mobile se kaha gaya ki this mobile no per money transfer karo.mobile no. is [protected]. then i transfer money 3695 rs for mobile no [protected] date 12/10/2017time 16.44.43 .please send my order shoes or my Rs 3695 .
                              Oct 25, 2017
                              Updated by shiv kumar shrivastava                               paytm se Rs 3695 ke shoes purchase date 12/10/2017 .
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                                S
                                sourav chatterjee
                                from Kolkata, West Bengal
                                Oct 25, 2017
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                                Address: Burdwan, West Bengal

                                Sir,
                                Ihave paid an amount of 1895/- for a ticket from kathgodam to asansol through paytm payment gateway, though the ticket was not confarm, i cancelled the ticket. Irctc refund statement says they have refunded the amount 1830 paytmsdk on the date 17th october2017. But ihave not received that amount yet
                                I request you to do needfully. My transaction details are as follows

                                Transaction id: [protected]
                                Transaction date: 16-oct-2017
                                Cancellation id/ refund id: [protected]
                                Trans amt:1895
                                Refund amt:1830
                                Bank-paytmsdk
                                Refund status - refunded
                                Refund date-17-oct-2017
                                My email id [protected]@gmail.com
                                Mob no [protected]
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                                  S
                                  suresh_c97
                                  from Mathura, Uttar Pradesh
                                  Oct 25, 2017
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                                  Address: Agra, Uttar Pradesh, 282010

                                  Please our Mobile No.[protected] recharge on 18.08.2017 of Rs.149/- under Order No. [protected] but recharge is not successfully and not refund.
                                  +1 photos
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                                    ᖱ
                                    ᖱᕨᕦᑸᗗᖽᐸ ᗗᘙᕢᘗᖱ
                                    from Korba, Chhattisgarh
                                    Oct 25, 2017
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                                    Address: Betul, Madhya Pradesh

                                    Money is deduced from my paytm wallet and not showing in my bank account
                                    +1 photos
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                                      A
                                      alizzzwish007
                                      from Delhi, Delhi
                                      Oct 24, 2017
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                                      Address: 110025
                                      Website: paytmmall.com/myorders/3972690200

                                      I have purchased addidas shoes from paytm mall, order no.[protected], on 14oct for the ocassion of diwali, seller name cnf inc delhi delivered the article, the shoes seems like it is carbon copy of original addidas shoes, i have made several complaint against them on customer care paytm but the result is that i have requested for replacement for original article but seller approved first on 16 oct but on 24oct they cancelled the order. I have purchase on 60% offer during diwali now what i left with me lost of rs. 150 for refund policy from wallet to bank account and rest amount still not refunded.
                                      What i felt is that there no laws for hacker like paytm who grab money from common people.
                                      View replies
                                      Dear sir
                                      i m adding money to paytm wallet
                                      but paytm wallet shown rs 00 bal
                                      now wt can i do next plz tel me inform about me
                                      trasactoin id [protected]
                                      from
                                      akshay guragole
                                      mobil num [protected]

                                      adidas d70424 black trekking and hiking shoes - Comment #2894738 - Image #0
                                      adidas d70424 black trekking and hiking shoes - Comment #2894738 - Image #1
                                      Reply
                                      Pls solve this problem

                                      adidas d70424 black trekking and hiking shoes - Comment #2894776 - Image #0
                                      Reply
                                      Oppo 37f lene ka he abhi
                                      Dist. Amreli he kab aya ga delivery kab aya ga 2 mobile book kar neka he cont. [protected]
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                                        J
                                        Jyoti Rathoure
                                        from Delhi, Delhi
                                        Oct 24, 2017
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                                        Address: New Delhi, Delhi, 110045

                                        I recharge for 100 ra idea no. [protected] but by mistake 1000 rs recharged but not give my money refund and no reply i complaint 10 times but no answers and cancel the my recharge and return my money please cancel my recharge and return my money
                                        +1 photos
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