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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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1743
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H
harshparikh86
from Ahmedabad, Gujarat
Mar 16, 2017
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Resolved

Website: paytm.com

I am writing on behalf of my friend Harsh Parikh and I have already included in this email as well.

From his paytm account, Rs. 900/- has been deducted on 25th of Feb, 2016 at 10:28AM. They are showing that we have put any order from merchant Infinity Transoft on this day. However, in our order history we are not able to see any such kind of order put on 25th of Feb.

Even we are not able to find such merchant connected with Paytm. They don't have record for such merchant connected with them online.

We are also trying to reach your customer care executive but we are not able to get any line to talk with your executives for our this queries.
Apr 4, 2023
Complaint marked as Resolved 
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    G
    George Ci
    Mar 15, 2017
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    Address: 560091

    I have paid Electricity bill through Paytm on 21st February of Rs. 354 at 10.23am, Order No. [protected], amount has been debited from my account, but the amount is not paid to the Electricity Company (BESCOM) till today, therefore I have to pay the same amount this month with penalty, can you check this with immediate effect? I am waiting for your favouravle response from you people,
    George,
    Mar 15, 2017
    Updated by George Ci
    I have paid Electricity bill through Paytm on 21st February of Rs. 354 at 10.23am, Order No. [protected], amount has been debited from my account, but the amount is not paid to the Electricity Company (BESCOM) till today, therefore I have to pay the same amount this month with penalty, can you check this with immediate effect? I am waiting for your favouravle response from you people,
    George,
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      J
      Jaydip Bhatt
      Mar 15, 2017
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      Address: Gautam Buddh Nagar, Uttar Pradesh, 079
      Website: PAYTM Mobile Solutions Pv

      On March 5 My SBI credit card ending 3873 deduct Indian rupees 22, 632 /- at the time 10.03 am
      so please return my money,
      which way i don't know but please return...
      As i was adding money in paytm of amount Rs.450/- on 18th feb 2017 at 6:10 pm, my money got debited from account but amount was not credited in my paytm passbook.
      order no :-[protected]
      i had register complain also but didnt got any refund yet.
      my query no. is 22142910
      pls kindly revert me back as soon as possible.
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        S
        superfast
        from Kolkata, West Bengal
        Mar 15, 2017
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        Address: 712136
        Website: Paytm

        Dear Sir,
        I placed an order on 14/03/2017 of order id [protected] of Rs 325. On the next day 15/03/2017 I cancelled my order. After cancelled the order I received an email from Paytm that the refund of Rs325 is credited to my bank account is successful, but when I check my bank account I found the amount is not credited. So I request you to refund the amount in my Paytm wallet immediately.
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          A
          Anand42090
          from Pune, Maharashtra
          Mar 15, 2017
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          Address: 110092
          Website: PAYTM

          Team,

          I am really very upset with the services provided by paytm. From last 5-6 days I am very much worried about my amount- Rs. 5000 deducted from my wallet and still not reflecting in my SBI account. WHAT IS THIS ???? !!!

          Customer Care Executives are teaching me that banks take 7 days, I just want to know Which bank takes 7 days to confirm the transactions ?? Moreover I have already talked to a superior level in SBI bank, he told me that normally if any transaction is failed it is refunded in the source account in 2-3 working days. You all are telling that it takes 7 days, what a stupid replies PAYTM all give.

          Please see this matter on priority...

          Also I will be now going to social media about this and tell that how PAYTM IS CHEATING WITH ITS CUSTOMERS !!!

          Such a shameful activity... I HATE PAYTM ...
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            A
            Anjali Acharya
            from Raia, Goa
            Mar 15, 2017
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            Address: 380061
            Website: Paytm

            At[protected], Amount of Rs.1098 is debited from my saved credit card without my knowledge...i want my money back in paytm wallet. I am totally unhappy with the paytm service...Please go through my problem and solve it as soon as possible..
            My name : Anjali Acharya
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              R
              rohitja
              from Mumbai, Maharashtra
              Mar 15, 2017
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              Address: Dehradun, Uttarakhand, 492001
              Website: Paytm

              Hi i purchased 4 iphone 5c yesterday night .. i got confirmation mail, msz and call . in morning it was showing waiting for pickup. stock was available..in afternoon seller cancell my order.need to understand from paytm company why its happen and what action he taken . request you to please release my all hanndset.
              order id:[protected]
              date: March 14 -10 PM
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                S
                Sumanth katte
                from Bengaluru, Karnataka
                Mar 15, 2017
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                Address: New Delhi, Delhi
                Website: Paytm

                I have ordered Nike flip-flops in Paytm and my order number #[protected]. Team Paytm is saying they have refunded money, since it's very long time I have not received any money back in my account or Paytm wallet. I have complain them but still I'm not getting proper response.
                *The major drawback of these I can't contact to any of the customer executive*
                So please process my request
                Hello Friends,
                Please write a email to PAYTM, your BANK, RBI, PMO, etc..
                To,
                The Mr. Kanti Kumar Saraf Ji
                Regional Director
                Reserve Bank of India, 6th Parliament Street New Delhi
                Subject: - In relation to the deduction of money from the accounts of ………….. Bank.
                Sir,
                To inform you that on ……….(DATE)………. I had complained to the Reserve Bank of India that our bank account had been deducted from Rs………………. / - rupees, which we had in our PAYTM wallet at …..(Transaction Date)………. at ….(Transaction Time)……. In this regard, when I contacted the PAYTM company, it was told that your Rs……………. / - rupees have not been received, in this regard, I have given the PAYTM company my bank statement statement It was also sent, but the PAYTM company sent me the mail and informed that your money has not received us, you should contact your bank.
                In this regard, in connection with this, I contacted the ………………….. Bank's Contact Center and conveyed this to the Contact Center Officer in this regard, then the officer of the contact center of …………………………... Bank filed my complaint and provided the complaint number which is …………………………... It was told that your problem will be resolved within ………………. days.
                Sir, I want to tell you that in this regard, I also sent this mail to …………………………... Bank, whose reply was received, which stated that your problem has been sent to the concerned department, your problem will be solved soon.
                So you need to know Mr. that …………… days have been completed but till now our problem has not been solved. In this regard, I am sending all my emails and PAYTM wallet order details and statement details of my bank account. The details of the compilation are as follows.
                1 Print out email and received reply email sent to ……………...…………&hell... Bank.
                2 …………………………... Bank Accounts Statement.
                3 PAYTM wallet order details |
                4 Print out the email sent to PAYTM company and reply email.
                Therefore, you are requesting to Mr. That this connection should be made aware of what we have to do next. Copy of the above written statement was sent to the following department, through the Indian registered post.
                1 …………………………... Bank Branch………………………&h...
                2 …………………………... Regional Office………………………&h...
                3 ………………………..&helli... Head Office………………………&h...
                4 PAYTM head quarters B-121, sector 5, NOIDA-201301 |
                5 Prime Minister Office, South Block, Rasina Hill, New Delhi-110011.
                6 Joint Secretaries, Chief Minister Your State, …………………………...
                6 Regional Director Reserve Bank of India, 6 Parliament Street New Delhi |
                Petitioner
                Your Name s/o Your Father's Name[protected]-
                Address:[protected][protected][protected]
                Mobile:[protected][protected][protected]
                Account Number:[protected][protected]--
                Email:[protected][protected][protected]
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                  B
                  B L Raju
                  from Gudivada, Andhra Pradesh
                  Mar 15, 2017
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                  Address: Kurnool, Andhra Pradesh, no
                  Website: GWS Daily Deals

                  I ordered 4 cameras from paytm (Online banking) on 17/2/2017,. Through a offer from facebook. But the order was not delivered and amount also not refunded. So, kindly refer my problem and refund my rs.796. Incase of not refunded i will sue a case in court.
                  My reference id:igaauxiwy1.
                  My account no:[protected]
                  My mobile no:[protected]
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                    C
                    chitikela praveen
                    from Mumbai, Maharashtra
                    Mar 15, 2017
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                    Hi team,

                    This is chitikela. Praveen i have made electricity bill payment online through paytm.
                    Have applied the promo code as it's available promo code i have used is "trendy" and i have received message as the promo code applied successfully.
                    And it says that i have to use the promo code: "newfash300" (You can now use newfash300
                    On your first fashion purchase to get flat rs. 300 cashback.) but when i try to apply this promo code at the checkout it shows "offer is applicable for first time fashion customer only".
                    I am really shocked why i am unable to use this promo code?
                    This is just fooling the customers with the irrelevant offers as promo codes and just cheating the customers in different way.

                    Pleas find the details:

                    Date : 8th march.
                    Electricity bill payment order id: [protected].
                    I am rally surprised there is no way that customers can contact the customer care for the queries.
                    There is a customer care number :[protected] but there is no response when i had called to this number that is available on website.
                    Then why do you just give some number that is no response from your end.
                    Kindly take some action, request higher officials to contact.
                    This is really a bad experience and worst image on paytm.
                    Kindly take action on this.

                    Regards,
                    Chitikela. Praveen,
                    [protected].
                    I paid rs 2100 to the mobile no. [protected] from my mobile no.[protected] mine money was deducted but the other one didn't received it . I paid the money on 9th march 2017, please try to solve my problem .
                    I have ordered through paytm 3days ago.. but I haven't got any order confirmation from shopkeeper.. when I called them they said they didn't receive any money.. tried contacting paytm didn't got any reply.. i am in a verge of police complaining.. help asap. Need my money back.
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                      D
                      Divya chinda
                      from Allahabad, Uttar Pradesh
                      Mar 15, 2017
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                      Address: Panipat, Haryana, 1234

                      My order no. [protected] and transaction has been failed on 14 march 2017 amount has been deducted from bank account and also amount is not in my paytm wallet and another person don't received the payment from me please refund my money it's for rs. 900. I shall be very thankful to you. Payment has been done to mobile no. [protected] but this person don't receive payment and my balance has been reduced from bank account. Now iidon't have any balance in paytm wallet
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                        S
                        Surabhi Shrivastava
                        Mar 15, 2017
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                        Address: Gurgaon, Haryana, 122001
                        Website: www.paytm.com

                        Hi,

                        This complaint is regarding paytm order palced.
                        I have ordered an iphone (Orderno:[protected]) and have not received cashback yet. I have raised complaint 2 times already before. Can you please resolve my query as i have serious concern of cashback else i will return the product i bought. Expecting call within 24 hours to get the query resolved.

                        Surabhi shrivastava
                        +91-[protected]
                        I recharged my videocon d2h through Paytm on 9th March 2017 worth RS 275/-. My order is showing pending from long time. Money got deducted from my account, but recharge not done. I didn't got any reply from the [protected]@paytm also. Order no: Paytm order no: [protected] . Videocon d2h ID :[protected]
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                          B
                          bhanu81
                          from Delhi, Delhi
                          Mar 15, 2017
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                          Address: Jaipur, Rajasthan, 302012
                          Website: paytm.com

                          I am bhanu and i am writing to us regarding my order no i. E.[protected] at paytm which is palced on the dated 20th feb 2017 and my expected delivery date is 3-6 march 2017. Today 15 march it means approx 25 days gone out and paytm are unable to deliver my product till date.
                          .
                          I am very unhappy with the paytm regarding this order because approx 25 days gone out. & every time your representative tell me that your query is resolved. And still my order is not received from your side.

                          Paytm not reply how to cancel the order. What is refund amount.

                          Every time paytm representative tell me that we will update you in 24 hrs, but no reply is made by paytm.
                          Paytm Password Not getting on Mobile through messege
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                            nirav7808
                            from Ahmedabad, Gujarat
                            Mar 15, 2017
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                            Address: Ahmedabad, Gujarat, 382418
                            Website: care@paytm. com

                            I given wrong product its 2nd time but this time as per paytm submitted all valid proof regarding to wrong product.. But nobody given replay when pickup product and no money returned of product if i will try to call no facility to direct call paytm and 4 days before said come for pickup product but 5 days go.. My product id [protected]
                            Mar 15, 2017
                            Updated by nirav7808
                            As per my order given wrong product receive i there are 15 days nobody replay and nobody findout solution about produxt when pickup product and relies my money
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                              M
                              Murulidhar A G
                              from Bengaluru, Karnataka
                              Mar 15, 2017
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 562162
                              Website: Www.irctc.com

                              Last week i booked train ticket through paytm in internet banking bt ticket not booked bt payment was deducted my account but yesterday irctc login shows payment refunded bt today not credited in my account so please clarify and refunded immediately. Irctc refunded to paytm mobile solutions bt paytm not credited to bank account so please credit my account
                              Mar 15, 2017
                              Complaint marked as Resolved 
                              Please Refund amount Rs.991/- in my account account number:100801532107. Account holder name: MURULIDHAR A G, IFSC CODE. ICIC0001008. Mobile number. 8880068004. Email id. [email protected]
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                                S
                                Sumitkumar90
                                from Amritsar, Punjab
                                Mar 15, 2017
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                                Address: Chandigarh, Chandigarh, 160009
                                Website: paytm.com

                                I have tried to recharge my d2h videocon cable[protected] for 275/- on 8.3.17 and order no. Is [protected]. My money got deducted from my idbi account but recharge has been failed. I have also lodged a complaint through my paytm app too but no money has been refunded till now. So, i request you to please refund my money in my idbi account on my following details. I have also attached screenshots of processing and recharge failure message.

                                Idbi account no.[protected]
                                Name-sumit kumar
                                Ifsc code-ibkl0000003
                                Sector-8c branch
                                Dear Customer,

                                Thank you for sharing your details with us. We will have someone contact you as soon as possible.

                                Warm Regards,
                                Videocon d2h Team
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                                  R
                                  Renjith25
                                  Mar 15, 2017
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                                  Address: 380054

                                  I had booked 3 train ticket from irctc site and for payment it diverted third party as paytm. After submiting all my bank datas thry deducted Rs 2321.50 rupees from my BOB ACCOUNT and j doesnt got my ticket. I tried to contact BOB customer care they told the amount has been transferd to paytm account and for the refund have to contact paytm customer care. After contacting the customer care still this day My money doesnt got refunded. So do needful tk refund the amount to my BOB ACCOUNT. RENJITH R
                                  mail. [protected]@gmail.com
                                  Ph. [protected]
                                  Mar 15, 2017
                                  Updated by Renjith25
                                  Ticket booking date on 09/03/2017
                                  Between 2.30 pm to 3.00 pm
                                  Mar 15, 2017
                                  Updated by Renjith25
                                  Do urgent replay and refund the amount to my same BOB(BANK OF BARODA ) Account only
                                  Mar 15, 2017
                                  Updated by Renjith25
                                  Or send me the direct customer care assistant number not the system generated complaint number
                                  Mar 15, 2017
                                  Updated by Renjith25
                                  Details
                                  Booking on 09/03/2017 at 2.45pm
                                  Train okha express 16337
                                  Rajkot to ernakulam
                                  Amonunt 2321.50 rs
                                  Bank used- Bank Of Baroda
                                  iscon branch, ahmedabad
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                                    D
                                    D2epak94
                                    from Lucknow, Uttar Pradesh
                                    Mar 14, 2017
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                                    Address: Udaipur, Rajasthan, 313001
                                    Website: www.irctc.co.in

                                    I just want to know that how to redeem the amount which refunded against the ticket cancellation. Please look into the matter and the screenshot is attached with it.
                                    Ticket booking not successful but not refund .
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                                      H
                                      Hanumaditya Agencies
                                      from Guntur, Andhra Pradesh
                                      Mar 14, 2017
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                                      Address: 520010
                                      Website: [email protected]

                                      Sir/ madam, i ordered 2 saries. But the delivered item description is different. So place order for refund. My order number :[protected].
                                      On 27/2/17 return order for item, pickup done, receipt number :[protected]/ paytm rl ([protected]) are still in pending. Nearly 16 days completed. Why you are getting late for refund. Pls refund my amount immediately.
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                                        R
                                        reema fathima
                                        from Hosur, Tamil Nadu
                                        Mar 14, 2017
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                                        Address: 680004
                                        Website: PayTm

                                        Sir/Madam,
                                        I had returned a bag which I bought from paytm. The return request was approved and it was picked up the very next day. However, the refund is not initiated till. I had send numerous amount of emails to the customer care but they keep on saying that the refund is processed. I contacted the bank but they seem to be completely unaware about the refund debited and that the paytm has not debited any refund to my account. It has been over 4 days and still no response. It seems that the paytm customer care is irresponsible and does not seem to be concerned about the customer's money.
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