PayTM Mobile Solutions Complaints & Reviews

We have purchased a Dell laptop last year from Paytm. Laptop is under warranty but the hard disk and motherboard crashed. Dell team visited to my house to replace and they found HDD is of 500gb instead of 1 TB. They said your seller replaced the HDD therefore warranty expired.

However Paytm issued the bill for 500GB only and Dell is saying we issued 1 TB with this product. Therefore this clearly states Paytm replaced it. Also Dell given us written confirmation that Laptop issued with 1TB. Now I got to know that how paytm giving discount by replacing the parts of the products.

Now paytm is not resolving from the last 10 days. Worse part there is no number to contact to customer care and they are not reverting on the mail.
My order is i- [protected].

Please help and suggest next steps for me.

Sir i am soumyakanta dash from odisha. I have contacted to paytm regarding my issue that 35000 rupees have been debited from my account and it is used for purchase in paytm by some hacker and my complain number is22818853.your executive said that within 24 hours the issue will be resolved and positive response will be given. But it has been last 15 days regarding my complaint given in 27 feb 2017. So i request you kindly consider my matter and give me justice for my inconvenience.your answer is highly appreciated. Thank you...

I booked a journey from kcvl to Ltt On[protected].11:04 time. But ticket not booked and confirm. The fare amount Rs.906.50 is debited from my bank account. Please refund the fare amount as early as possible.
From my bank message is received that Rs.906.50 debited to sb-xxx4975 account. (PAYTM-1000) KANIYAPURAM(KAZHAKUTTOM) on[protected].11:04:44.iob.

I obliged if you help me. Today one person called me for my return my money from Yepme. His name is Dhonga [protected]. I dont know that is fake call. He told me give me OTP no. @ i gave him. He done with me like this 2 times. Lastly i knew he is doing wrong so i didn't told him. I contact him later @ ask about the money which he taken. He told me he will return me tomarrow.
But from my sms I have seen that it is paid to Paytm solutions and one for one97 comm. I am attaching the same for your reference.
Please help me in this matter. That money is not mine sir. I told that person also.

Thanking you,

Pragati

This is to share the tremendous customer service I have received from the nation most renowned company Paytm (a joke by the way). I wanted to send Rs.10, 000 from my ICICI saving bank account to another one account, since I was unable to transfer the money directly I choose paytm as the medium which turn out to be most tragic exp I could ever had in my life. On 19 Jan 2017, I uploaded Rs.1000 into my Paytm wallet (Rs.5000 twice) and could successfully see the updated Paytm balance. The fun begin when next day I wanted to transfer the same amount to another saving bank account but was unable to login despite entering the same login credentials. I was shocked to see that it won’t let me login into despite entering the correct details. Later on, magically, the account got locked up.
I would not have been lucky to face the most pathetic customer service if I would not have called Paytm CC (well trained jokers). I could get all the advices apart from resolution to my problem. I enquired how to get the account unlocked – they started playing the call passing game among each other, at one instance the TL passed the call to his manager who on called said I’m not the manager I’m yet another TL on the floor. Lots of fake promises done for callback from the concerned team/TL/Manager but not even a single callback – may be this is educated to them in training that we’ll do all the things possible but not help the cx in first interaction and make him repeat and escalate his concern to all.
I’m really pissed off with your services. My only concern is that I want to get my Rs.1000 unlocked and transferred to my ICICI saving bank account. I even can’t expect any compensation on this as I’m dealing with Paytm. Get this sorted out soon before I publish my pathetic experience over social media and other print media.
Mr. CEO, you should be ashamed of hiring such restless & rude CC staff.
If you guys are really willing to return my money back, you can contact me through email or directly on my nbr –[protected].
Paytm Acc Nbr : [protected]
PFA for
1. Log in error screen
2. Bank statement showing the amount transacted

It is a sincere request, transfer back my amount otherwise I’m ready to take this forward to any level.

Vishal

Dear Sir,

I have made my payment transaction to unknown person unexpectedly through paytm. Paid mobile number -[protected]

Trans - [protected].

I request kindly look in to this for further action for refund the amount

Sir my name is priyajit mohanty, my paytm account number is [protected].I had ordered a product and i recieved that product in defective condition.So i want to return my money refund.I had a request to return that product since 7 days ago but paytm shouldnot approve my return request and i had sent mail to paytm too many times for this problem but no reply towards paytm.The return policy is like this-----Seller will accept returns or replace the product within 15 days from the date of delivery of the item.Please do something sir.

Dear Sir,

I am Order the intex Cloud Tread 16 GB Mobile 4, 149 & The Promo code is MOB12 applied cash back received but not received Free Movie Ticket procode
my Register mobile no. [protected]
Register email id : [protected]@gmail.com
Order No.[protected]
Order Date : 17 Feb.2017
Received Date : 21 Feb. 2017
Cash Back Received 10.03.2017
Please look this matter Urgently, matter most urgent

Reagards,

Pradip Jamane

I have transfered rs 10, 000 to my bank account using return to bank option in paytm. Its more than 65 days but my bank account yet not credited 10, 000 i had raised many querries sent then many mails regarding my issue but they keep saying my account hav been credited with 10, 000. This is the ref id/arn : 30001270067006096440799 and transaction id : [protected]
My bank saying that above arn is fake even my bank also not supporting me in any way. Kindly solve my issue

Sir mere wallet se 700 Rs. ka galat recharge ho gaya hai aur jis number pe recharge hua hai wo bhi mera number hai [protected] per

Hi this is Arancha Gupta I purchased Micromax canvas 6 E485 order id [protected] and i got defective item i request to replace/return that mobile but i didn't get any positive response and paytm rejected my request inspite of sending several mails to them every time i got reply that we as paytm are working on that i don't know what kind of work they are doing that i didn't get any solution even after 15 days very bad customer service. They are setting there just to make fool to customers.

Hey teAm,
I have done transaction of rs.14000 from paytm account to bank account but didn't credited to either of accounts paytm or bank account and it almost done before 50days can you solve my issue as early as possible and attached the screenshot for reference, my paytm Id-[protected].
Thanks.

Hi,

i have purchased symphony diet 22i from paytm online bearing order no [protected]. The product was delivered on 6-march-2017. After opening the product, i found its damaged. The motor pipe is broken and motor is moving freely inside the cooler. I have raised the return request on the same day through email as button inside the app is purposefully disabled for that order. The button was working fine for other orders.

I have shared all the snaps using tube camera. But after 5 days also i didnt hear anything from them wihtout auto generated emails. They every time say they raised ticket no 23284563, but didnt see any action.

Finally after so much follow up i am raising complaint against paytm here. Request you to please take action and help me to return damaged product.
I have all the communication and all the required timestamp events, if required to share.

Request you to take it on priority

I have airtel postpaid mobile no is [protected]. i was doing online payment of airtel postpaid of rs 1540/- from paytm apps mobile from andorid phone, unfortunately amount is not paid from paytm apps. but amount is less from uco bank main balance of rs 1540/-- there is no any complaint log from paytm.
please help,

my mobile no is :--[protected]
name :--braj mohan raju

There is an error at movies search

Bymistake i send money on[protected] she said my mobile is black n white screen and i dont have paytm account and given number of his husband then he is not cooperating, he said i didnt told u to pay me 8000 and i will check and give u back but i didnt got money he is saying ..paytm is very slow and inactive her husband's number is [protected] please tell him to give my money back! I m in big trouble already

I have ordered a power bank and cancelled it before 15 days are completed i did not get the money to my bank

I charged my metro card no[protected] on 01-03-17 and also received cash back of RS 25 but metro card did not charged
Today when I traveled in metro my card balance was same as before charged. The amount has been debited from my paytm and showing charge successful​ and I was also assured of to up of my metro balance but it's really harrasing that money has been looted.
Please refund it to restore my faith in paytm

I booked a journey from sbc to mdu On[protected].19:31 time. But ticket not booked and confirm. The fare amount Rs.316.50 is debited from my bank account. Please refund the fare amount as early as possible.
From my bank message is received that Rs.316.50 debited to sb xxx6326 account. (PAYTM-1000) CHENNAI ST thamos mount on[protected].19:31:29.iob.

Date of incident :10/03/2017
Description : debit entry via paytmof RS. 7945/- has been processed from my account and needs to be refunded immediately. fraudulent phone number is [protected] & [protected].Complaint copies with local police station are attached for record.