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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

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Updated: Apr 23, 2025

Complaints 20044

Resolved

1743

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18301

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 768202

Website: paytm gateway

Wrong payment has made by me through online and i am keep on complaining to pay tm and i am not getting any reply since 13th july, i was trapped by 2 unknown persons while dealing with jobs, com paid services team these guys contacted me for refund of my amount and asked me to come online and after filling all details through their link via paytm gateway, without any receipt from paytm gateway my amount was debited from my axis bank credit card, so i need your help in this regard to proceed further, your help in this regard will be very much soliciated

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Address: Hazaribagh, Jharkhand, 802163

Recharge
I did recharge through paytm money charged in my account but recharge has not done could you please refund the money in paytm wallet or my bank account

Order number are
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Thank you

Jul 19, 2016

Updated by pankajkumarpravin My mo no. [protected]

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P

pankajkumarpravin

Jul 19, 2016

I paid my electricty bill payment as on date-15/7/2016 and 16/7/2016 through paytm online recharge, but bill trancation failed, but paytm debit my money from my bank account, order id-
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

my money debit from my bank account
but pay tm say that, this transaction failure
but not show my wallent balance, show this zero balance in my wallet account
my email id-
[protected]@gmail.Com
[protected]@yahoo.Com
ph no. [protected]

P

pankajkumarpravin

Jul 19, 2016

Sorry for above complain

I PAID my mobile recharge PAYMENT AS ON DATE-15/7/2016 and 16/7/2016 THROUGH PAYTM ONLINE RECHARGE, BUT BILL TRANCATION FAILED, BUT PAYTM DEBIT MY MONEY FROM MY BANK ACCOUNT, ORDER ID-
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

MY MONEY DEBIT FROM MY BANK ACCOUNT
BUT PAY TM SAY THAT, THIS TRANSACTION FAILURE
BUT NOT SHOW MY WALLENT BALANCE, SHOW THIS ZERO BALANCE IN MY WALLET ACCOUNT
MY EMAIL ID-
[protected]@gmail.com
[protected]@yahoo.com
PH no. [protected]

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Address: Khordha, Odisha

Website: www.paytm.com

Hello, my complain is i have deposited 3100 inr into my paytm wallet then after when i need, i have transferred it to my bank account. The status is still pending, its almost 3 days going to over, nobody replying me yet where i have sent lots of mail on this to paytm.

Where is the seal of trust.
This is trully fraud service
No trust on that.

+1 photos

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Address: Bhilwara, Rajasthan, 311001

I paid my electricty bill payment as on date-12/7/2016 time-8.17am through paytm online recharge, but bill trancation failed, but paytm debit my money from my bank account, order id-[protected]
Wallet order id - [protected]
My money debit from my bank account
But pay tm say that, this transaction failure
But not show my wallent balance, show this zero balance in my wallet account, when i email about this matter, they say that ur money given back in 5 days at your bank account, but still date-18/7/16 not recevied my money,
My email [protected]@gmail.com
Mob. No.[protected]
I call paytm customer care about 10 to 15 timer, but thier no reply from there,
I want take legal action against paytm company
I got so much pain about that this mattrer, when my money debit my bank account, this date is the last date of bill deposit date from electricty department, when money debit, ele. Department charge penaltey because this incident, meney amount ki udhar ki manage other people se kari thi, so plz help to give my money back
Thanks

Jul 20, 2016

Complaint marked as Resolved

not rec.

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M

Mankot

Jul 18, 2016

I PAID MY ELECTRICTY BILL PAYMENT AS ON DATE-12/7/2016 TIME-8.17AM THROUGH PAYTM ONLINE RECHARGE, BUT BILL TRANCATION FAILED, BUT PAYTM DEBIT MY MONEY FROM MY BANK ACCOUNT, ORDER ID-[protected]
WALLET ORDER ID- [protected]
MY MONEY DEBIT FROM MY BANK ACCOUNT
BUT PAY TM SAY THAT, THIS TRANSACTION FAILURE
BUT NOT SHOW MY WALLENT BALANCE, SHOW THIS ZERO BALANCE IN MY WALLET ACCOUNT, WHEN I EMAIL ABOUT THIS MATTER, THEY SAY THAT UR MONEY GIVEN BACK IN 5 DAYS AT YOUR BANK ACCOUNT, BUT STILL DATE-18/7/16 NOT RECEVIED MY MONEY,
MY EMAIL [protected]@gmail.com
mob.no.[protected]
i call paytm customer care about 10 to 15 timer, but thier no reply from there,
i want take legal action against paytm company
i got so much pain about that this mattrer, when my money debit my bank account, this date is the last date of bill deposit date from electricty department, when money debit, ele. department charge penaltey because this incident, meney amount ki udhar ki manage other people se kari thi, so plz help to give my money back
thanks

D

Dada Moosa

from Gurgaon, Haryana

Jul 25, 2016

I have train ticket book on May25 2016 by makemytrip and payment through paytm amount Rs475. Train ticket canceld book ID NR[protected] makemytrip above amount refunded date on 26May2016. Still date not refunded my paytm wallet. i have many complaints register. To paytm customer care through mail. Tickets #0284367, 03075517, 0284267, 04098618, 03886987.
And also call to customer care many times and losses my money above Rs100 no response. So please pay my money immediate. My register mobile no. [protected] please call me. My email id [protected]@gmail.com
Tanking you

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Address: New Delhi, Delhi, 110019

Website: www.paytm.com

Txn. No. 01559697 dtd. 30.04.2016 with reminder on 03.05.2016
This is regarding payment of rs.2669.50 made towards delhi jalboard bill which got rejected. I had sought refund to bank (Sbi) by clicking on the requisite button in your site. Regret no response till date. Sbi has already slapped a fine of rs.500/- for delayed
Ban payment as no refund of rs.2669.50 has been recd. By them.
Please refund my money immediately, else i will be constrained to report the matter to rbi and other agencies to enforce compliance.
Also the refund of rs.500.00 towards late fee be paid to me immediately.
Your helpline/customer care does not have the provision to talk to anyone for support.
Avinash bansal

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Website: www.paytm.com

Dear sir /madam,

My paytm registers mobile number is [protected] and my name is sunil prakash chavan.
Regarding my wallet transaction ld [protected], i have not received any credit in my bank account, very pathetic service by paytm and very poor response on customer care, i have booked the flight ticket a month ago after several complains n after 22 days i got the money refund in my paytm wallet but when i tried to send the money in my bank it showed as a technical error and after that it was showing the money transfered to the bank but when i checked with the bank people they are saying there is no such transaction happened, i raised the compain on paytm care but as usual no response from them, it complete harassment and i have given the indication that i will be going to file legal complain against paytm, but no response, i am totally fed up with the follow ups with these peoples, the total amount for credit is rs. 6066/-. I am attaching herewith the snapshot of the complain for your reference.

I am hoping a positive and prompt revert from you.

Thanks!

Rgds,
Sunil chavan
[protected]
[protected]@exelanindia.com

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Address: New Delhi, Delhi, 110059

Sir i recharge wrong tatasky recharge 18/7/2016 thrugh credti card my id hdfc bank [protected] i recharge wrongly [protected] pl refund my money 650 rs as early as possible
thank
lalit kumar

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Address: Kolkata, West Bengal, 700100

Website: www.paytm.com

I have paid my cesc bill through debit card on 14.7.16. The amount was debited from my account instantly on the same day. But till date (18.7.16) cesc has not yet received the amount.In paytm portal the following status is showing
"payment confirmation awaited".
Bank also said that the amount was debited on the same day (14.7.16). The consumer complain section is also disable in paytm portal. As a result i am unable to lodge a complain in paytm portal.

Please help.

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R

Rajib Samajpati

from Kolkata, West Bengal

Jul 18, 2016

Poor service provided by paytm.

V

Vipin kumar yadav g

from Sangli, Maharashtra

Jul 18, 2016

Paytm customer care number never connected. when i am calling, i don't know what is the reason.
i want customer care support today''s.

E

Eshwar Elasto

from Chennai, Tamil Nadu

Jul 18, 2016

Call me as soon. I am trying to contact u past two days. I have a complaint on my recharge.

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Website: PayTM

I have tried to payment an electricity bill of CESC Ltd., Kolkata amounting to Rs.1440/- on 15.07.2016 through PayTM. The amount has been debited to my savings bank account but the same has not been credited to CESC Ltd., Kolkata. Kindly make necessary arrangement to credit the amount to CESC Ltd., Kolkata.
Sukamal Chattopadhyay

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.paytm.com

Money debited from wallet account but didn't transfreed to bank accoun...

Pleaase call me urgent, i tried your number but didn;t connect.. World worst customer service

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Address: New Delhi, Delhi

Website: paytm

Dear sir.
I complain u[protected] in first time with ticket no your ticket no is 04076069 with reference to parent ticket 03647537.
Your ticket no is 03905835 with reference to parent ticket 03647537.
I complain many time this product regarding but no response me and no contact me. This product is very defective and wrong. I going your intex custmore care but he deny repair my product.
O plz contact me and solve my problem otherwise i will go to consumer court.
Thank u

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A

abhi17294

from Durg, Chhattisgarh

Jul 18, 2016

I m using paytm from last week. i had booked ticket through paytm but operation was failed. but my money is debited from my a/c. after it you have refunded my money in my paytm wallet but when i have tried to resend in my bank a/c. it was not credited in my bank a/c . please check it and resolve the issue as soon as possible.

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Address: 600036

Dear sir,

I am trying to book movie tickets for a particular movie. I selected the seat and applied promo code as "movie". But it shows the error as shown in the attachment. Please see the attachment. But i have tried with different logins. Its showing the same error. Also if i use the same id in pc it works, but through mobile app its not working.

Also, if i use the same login in my friend's phone movie code is working. I thought it was phone fault then i checked with other promo codes like "moviethree" its working... So there is a problem only in "movie" promo code...

I have already raised a complaint before 10 days... Still no one finding an solution. Also i asked them to call me since there is no ways to contact your customer care, but no one called me.

I dont know whom and where to complaint... Also i cant find any paytm store in chennai to visit directly.

Hope u understand my problem...

Thanks,
Ramesh.

+1 photos

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C

crispy guna

Jul 18, 2016

I recharged my idea sim with my debit card for[protected]..that recharge was not done but my amount was taken by your side..you are not refund againts 3 days.so i need my money back...kindly do the process now..

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Address: Ajmer, Rajasthan, 201301

Website: www.paytm.com

Order no. #[protected]
Online complaint no. of paytm[protected]
I have ordered reebok white running sports shoes worth rs. 2253/- but they have delivered old used shoes. worst part of the issue is customer care of paytm is not responding my emails. return is approved on dated 12 july, but till date they are not pick up the delivered material from my home.

+1 photos

Jul 25, 2016

Complaint marked as Resolved

After registered complaint on various websites, Paytm courier boy collect item on 7th day of delivery. They have return cash in paytm wallet.

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Address: 400097

Dear team i m using paytm my wallet balance is 88rs but i seen today is showing 0 on my paytm app.but I login for the same Is showing me is 0 balance Plz check the reason why is showing is 0 balance.yet not received my balance back.my mobile number is [protected] my email is [protected]@gmail.com.I m not using app in further because ur services is 2 bad in type of service no any customer care no.Plz do the need full for the same

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S

shaik44

from Mumbai, Maharashtra

Jul 26, 2016

Yet not received my money back

S

Susheel Patel

from Indore, Madhya Pradesh

Jul 26, 2016

Where is my 100 rupee i uninstalled patm app bt after few minutes I reinstall it my wallet showed me 0 balance bt there were 100 rupee in my Wallet please do something, refund my money

S

sdrfgdfh

from Mohali, Punjab

Jul 26, 2016

Worng pradet dilvery verry bad sarre this is fraud i am bad pay tm

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Address: Surendranagar, Gujarat, 4784

Website: PAYTM.COM

Pgvcl electricty bill payment paytm by but not credit in my account

Detail below

Payment date. 30 june 2016

Paytm order no. [protected]

Bi bank refernce no. [protected]ig0cgjwnl8

Bill amt rs.61/-

Contact no.[protected] (Amrut jadav)
Pgvcl consumer no.[protected]

+1 photos

Jul 21, 2016

Updated by amrut jadav please imedetly solve my complain

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A

amrut jadav

from Surendranagar, Gujarat

Jul 18, 2016

please imedetly solve my complain

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Address: Pune, Maharashtra, 411057

Website: paytm

I want compensation for the delay of product delivery ... expected delivery date was between 15 to 18 of July
i, m not able to get the update of the product, same product on other site is available on low price with next day delivery( delivery is also free for which our site is charging 25 rs)

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

Please refund my money in my account, I already cancelled my order No.[protected].

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Address: 380061

Website: paytm

There was 2 suborders in order no [protected].
1 boutique locker jewellery box and another flip jeweller vanity pouch 12 pcs with.
When i received a parcel i found only boutique locker jewellery box, flip jeweller vanity pouch 12 pcs with.
Since from a 4 days im kept on complaining about incomplete order delivery but no satisfactory action taken by paytm.
My complain number is 04457077.

I request to either deliver my product or refund my money back.

Jul 18, 2016

Updated by shahprachi I got the call from no-[protected] with name:Ravi sharma with emp id-1214592 from account section dept.
Is it valid customer care no?
if yes than i give me detail for last transaction of 9500 which is deducted from my account.and same
another 9500 deducted from my another account.
please let me know about this transaction else i am doing police complaint against paytm
for this issue. that i am not getting valid detail on customer care portal.

Jul 19, 2016

Updated by shahprachi Dont accept any one call from this no-
as all are fraud and they are not replying on call also.
I got the call from no-[protected] with name:Ravi sharma with emp id-1214592 from account section dept.
Is it valid customer care no?
if yes than i give me detail for last transaction of 9500 which is deducted from my account.and same
another 9500 deducted from my another account.
please let me know about this transaction else i am doing police complaint against paytm
for this issue. that i am not getting valid detail on customer care portal.

rakesh sharma's manager sanjeeb talked to me that i will get back my money and nitin told that u have to submit money for this.and yet i didnt get my money it was transffered by yesterday 6.23 pm and at 6.30 is their closing time.

these are the mobile no from which i got call.

[protected]-sanjib
[protected]-nitin
[protected]

if they are saying they are legal than also dont do any trust on them.
police complaint is in progress and this frauders will be trapped soon.
if they are still reading this comment than if they have courage then please call me back and transfer my money back before 10.00 am.

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S

shahprachi

from Pune, Maharashtra

Jul 18, 2016

I had order one product which is boutique locker jewellery box, flip jeweller vanity pouch 12 pcs with Order No is [protected] in paytm, i have paid the value of the product in prepaid, now it is showing as being delivered, but i haven't received one product (flip jeweller vanity pouch 12 pcs ) yet. The paytm customer care i am unable to contact and speak directly to the customer care, i have even mailed, but no solution i have recieved yet.my complain number is 04457077
I request to either deliver my product or refund my money back.

Its a big issue for me, as i am a regular customer of paytm, if such type of things happen, how i will trust it.

Prachi Shah
ph no: [protected]
email id : [protected]@gmail.com

E

ESLAVATH. Sivaprasad naik

from Taliparamba, Kerala

Jul 18, 2016

I can shopping men sandeles, the product is not comfortable,

One order delivery other one pending. - Comment #2501359 - Image #0

One order delivery other one pending. - Comment #2501359 - Image #1

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Address: East Godavari, Andhra Pradesh, 533005

Sir,

I ordered a product on 7.7.2016 in paytm and paid rs.1300 through net banking. Delivery date is 16.7.2016 but still not yet received the product. So many times i sent mails to customer care, but they are telling wait up to 14-16 days. Not giving the answer properly.
And i am unable to track my product on paytm website which they sent to me the link.

My order id is : [protected]

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Address: 560078

Dear sir,
I had ordered a puma ferrari mens wallet (purse) costs (429) and also i had paid the cash through net banking. the product delivered date was sent as 14th july. as my phone was switched off on thursday 14-july-16 i was not able to receive calls. as the deliver person called me but my phone was switched off i did not receive the product and also i didnot receive the amount for my wallet also. please let us know whats the situation. whether i will receive a product or else will i get my cash to my wallet. please do the needfull.

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