| Address: 713214 |
| Website: www.paytm.com |
Sir,
A call came on 19/05/16 evening posing as sbi official (Mobile no. [protected]) telling that our sbi atm cum debit card was about to expire and if we can provide the details viz. Card holder name, card name and cvv no. And most importantly card pin number, they can extend the expiry date of the card. But within a few minutes online purchases were made via your payment gateway and as our mobile number was registered with bank we got sms with the amount being deducted with the purchase details which are given in the table below:
Sl. No. Date pos no. Jrnl no. Txn code amount
1 19/05/[protected] [protected]
Please note the amount of rs.4999 has been purchased through atm cum debit card no[protected]A/c no. [protected]). It is our earnest request to please block the above delivery
With regards,
Sunil kanti saha
Acc no. [protected]
Sbi, fertilizer, durgapur
Ifsc code : sbin0001556
i received the payment confirmation and ticket details from PAYTM and also received the procedure to cancel the ticket. ( my account>> my order>> bus ticket>> cancel option.
i tried to follow the same procedure but i did not get any option to cancel the ticket.
then i realized and tried to call the customer care number to the help. i tried every possible option in the customer care number they provided in their website.
shockingly, they do not have any option to speak to the phone banking officer.
i requested them through email from my PAYTM account but it will take 24 hours for them to help me with this issue.( as per their policies, the refund time is only 5 hours prior to the bus journey time which will be crossed until they get back to me)
the whole reason of this complaint is that there is no proper customer service either through phone or by email with an immediate response.
now i only request for the refund amount, since i am not travelling.
I have proof of my email which was sent to PayTM before 6;30 hours of journey time.
Please help me with the resolution and also keep me in this loop for further.
My contact number is [protected] or [protected]
BOOKING email id: suvvi.[protected]@gmail.com
State: Telangana