PayTM Mobile Solutions Complaints & Reviews

10-05-16 at 11:47 am

On 10-05-16 at 11:47 am i was shocked when i saw the paytm message that the amount of rs 50 was debited for recharging of vodafone mobile no. [protected] (Service operator reference no. Dl[protected]) which was wrong because i had never done this type of transaction and i was offline from 1:35 am dated 10-05-16 to 9:30 am dated 11-05-16 and i dont know who and how recharged the vodafone mobile no. [protected] and i want refund my debited balance of rs 50 as early as possible because i feel tense until my wrongly debited balance will be refunded.
I enclose the copy of messages was sent by paytm.

Rakesh kumar jain
[protected]@gmail.com
[protected]

I pay my cesc bill on 11.04.2015 through cesc website paytm getway rs. 150
Merchant reference number [protected].
Bank reference number [protected]
But still now cesc not update my payment status of bill. And refuse to receive money, and also not credited the money to my bank.
Cesc bill payment not updated but my account is debited susch amount.

Dear sir
my name piyush tripathi i was done one recharge to my friend mobile.
amount was deduacted in my bank account but recharge not succesfull. after that amount was not credit in my paytm wallet or bank account i have 2 time mail complaint paytm excutive but no reponse from his side
my order number is [protected]
these problem face many time from paytm company side me and my friend

Hi,
I am mail to paytm.
Hi,

I have contacted Airtel regarding the same, and the response I got from them is I should contact Paytm. I did my recharge through Paytm and hence I do not wish to use the operator reference number provided by you and contact them, I believe it is your responsibility to do the same. I request you to pay back the recharge amount on my wallet or complete the recharge done.

The toll free number provided by you does not work when I dial from Airtel mobile, provide me the correct toll free number of Paytm.

Thanks,
Abbas
[protected]

Next paytm reply
Hello Abbas,
We understand that your query is regarding recharge not getting processed for mobile number [protected] against Order Id [protected] but your amount was deducted.
We have checked the recharge is now showing as successful on[protected] at 12:07:58. However, in certain cases there is a delay in receiving the recharge.
In case you have not received the recharge please coordinate with your operator.
Operator Reference Number: [protected]
Further At Paytm, we believe that we can provide extensive customer support on emails. We have a 24x7x365 email helpdesk & you may reach out to us any time by visiting the given link- https://paytm.com/care/ticket. You may register your concern here.

You may rest assured; we address all customer queries promptly.

Should you need any further assistance, let us know.

Thanks and regards,
Paytm Care


ref:_00D28dppr._50028IXUHT:ref

next me mail to paytm,


Hi,

I have contacted Airtel regarding the same, and the response I got from them is I should contact Paytm. I did my recharge through Paytm and hence I do not wish to use the operator reference number provided by you and contact them, I believe it is your responsibility to do the same. I request you to pay back the recharge amount on my wallet or complete the recharge done.

The toll free number provided by you does not work when I dial from Airtel mobile, provide me the correct toll free number of Paytm.

Thanks,
Abbas
[protected]

I booked a ticket through paytm gateway on 10.05.2016. The transaction reference is inb avenues india pvt. Ltd, ref. No.[protected]ig0bypxlf2, for rs. 490.00 and the transaction id is: [protected]. When i contacted the technical people in cc avenues through live chat they told that the transaction was successful and the money is with paytm. But the ticket is not booked. Till now the amount is not refunded to my account. Please do the needful to refund the amount to my account immediately. My e-mail id is: [protected]@yahoo.Co.In and mobile no. [protected]

Trying to upload photos of products but it shows that invalid

We are trying to upload photos of our products but when we trying to upload this photos it shows that it is invalid.

What type of files you prefer?

We wish to enter our products at the earliest and we are already submitted all the details to Paytm except uploading signature and logo because it shows the same difficulty to enter into it. Little doubts in our mind and we wish to talk in your customer care.

We r received mails from your side and no one yet tried to contact us in our mobile to clear our doubts in entering the product listing in paytm site.

so please call us back in [protected]

product listing - uploading - training needed.

we r already sent mails but no one tried to contact us.
pl do the needful

In January 2016, my PayTM account was blocked and whenever i try to purchase something or pay any bills, i am getting this message every time "Oops. Something went wrong! Please try after 24 hrs".
On top of it, PayTM customer care is pathetic, they never offer any solution rather they tell that your account is blocked which i know and that is the reason i am contacting them. I want a solution from them so i can use my account rather than knowing the status quo.
If PayTM is not able to offer it's service to people without any discrimination then they should shut this website. PayTM is behaving arbitrarily in letting people use their website and making other feel embarrassed.
This incident of PayTM is making me feel insulted and i want this company to be shut for this arbitrary behavior or offer it's services to everyone. An image of error is also being attached for proof.

Thanks,
Amit Soni

Around january 2016, my paytm account was block and whenever i try to purchase something or pay any bills, i get this message everytime "oops. Something went wrong! Please try after 24 hrs".
On top of it, paytm customer care is pathetic, they never offer any solution rather they tell that your account is blocked. But this i know, i want a solution from them so i can use my account.
If paytm is not able to offer it's service to people at large then they should shut this website. Paytm is behaving arbitrarily in letting people use their website.
This is making me feel insulted and i want this company to be shut for this arbitrary behaviours. An image of error is also being attached for proof.

Thanks,
Amit soni

Dear Sir,
I recharge my mobile no [protected]
Status shows order is successful and Amount deducted my bank account but Recharge not received
please take action this regarding
der
you did not take action of my request which i send you 4/05/2016

Order No :[protected]

Order amount Total :175

02 May '16 8:13 pm

mobile no. [protected]

Thanks with regrades
Lalit Agarwal
[protected]

I am extremely upset with the horrible service provided by paytm. I have 1350rs at stake but have not received any recharge to my number.You guys should stop dis fraudulent business of cheating people.You'll have provided a customer care number dat apparently is suppose to provide 24×7 assistance but noone ever picks up.Ofcourse what will you answer when you guys are the culprits.If you'll do have any sort of work ethics please do get back to me or you will have just another unhappy customer like i dont know how many more.

Refer order number: [protected] and complaint ticket no 01993070. Issue not yet resolved. Such a pain to work with paytm. No one is there to assit on call too. Their automated calls are for fooling people. Cashback once missed is missed for ever despite the correct transaction. Plz save from paytm.
They promise to revert in 24 hours on automated mails. No reply in days. Such a fake company.

22 april 2016 i ordered a poduct through paytm. But it gets ordered twice with different shopping order numbers of #[protected] and #[protected]. Money also deducted twice from my account.. But both the orders payment are got failed.. I received the cashback of 746 rupees which was for one shopping order. But i didn't receive the another 746 rupees yet for another shopping order.. Please take send back my another 746 rs to my account. I already waited for 25 days for this.. Still no response from paytm side... Please take some action against paytm.. Please help me to get my money back... Paytm also removed these shopping orders details from my paytm account...

In past 15 days i have placed order twice from paytm. My cousin is visiting to get this laptop. When i place the order money is being deducted and i am getting the confirmation. After 5-6 days i do get the notification for cancellation. And same thing happened twice. I called Paytm before placing the order to check product is in stock.

God knows whats happening.

××worst experience evee ××× will never go for paytm.

Hi team
I booked 2 tickets on 4 may 16 for travel from pune to washim for travel date 5 may 16 with rs 914 ticket no. Oimndx. With heena travels.
On 5 may 2016- in noon i got call from operator heena travels saying that bus is cancelled. I asked about the refund, he said it will happen in 24 hr.
I called paytm customer care for confirmation but that was useless they even didn't had number for operator and could not confirm it. As travel was important i had to book other 2 tickets from pune to washim at higher cost with other operator from paytm.
Then i raised ticket to paytm for cancellation of bus and refund.
They replied and asked for phone no. From which i got the call.
I submitted that to them.
Then since last 5 days i send 4 mails to customer care but no reply from them about any updates on refund.
I am requesting for refund from paytm.
— mail details : —
Grande saikrishna (Bus ticketing-l1)
May 5 (6 days ago)

To me
Hello there,

Thanks for contacting us. We apologize for the inconvenience caused.

To help us resolve your query, please share the screenshot of the bus cancellation confirmation sms or share the operator's number from whom you received the call. Once the confirmation is received, we will process your refund.

Waiting for your response.

Thanks and regards,
Paytm care

Ref:_00d28dppr._50028htelf:ref
—

Mahesh umale
May 6 (5 days ago)

To grande
Hi
I have received call yesterday appx. Around 12.40 pm saying that 'you are having reservation for sunita raut and pooja raut but due to technical reason bus is cancelled.'
I asked about refund.. They said it will be done after 24 hr.
I received call from '+[protected]' number.
Don't you have contact details for operator for whom you reserve tickets?

I raised ticket after talking to paytm customer care team.
As they were not able to confirm if bus is cancelled or not. So i have to buy other pair of tickets yesterday urgently.
Please check for my orders i have another 2 tickets for washim yesterday only.

Regards
Mahesh
—
Mahesh umale
May 7 (4 days ago)

To grande
Hi saikrishna
Any updates on refund status?
Please do the needful...
Regards
Mahesh
[protected]
—
Mahesh umale
May 9 (2 days ago)

To grande
Hello saikrishna
I am still waiting for updates from your side about the refund?
Do the needful or let me know whom should i contact?

Regards
Mahesh
—
I tried paytm's grievance link, but it just redirect to their regular ticket site.
—
Ticket no. S
Ref : 01838163 your query with paytm care (Sf)
Ref : 01838205 your query with paytm care (Sf)
Ref : 01883210 your query with paytm care (Sf)

Sir i have a account of paytm and i want to know any quaery or issue when i call at coustmer care toll free & other numbers no one number conect So many times i call in tht numbers and i compline here . So kindly upgraed your coustmer care numbers to service better to consumer. Other wise we move to other Company wallet. Because were no value & no service why wood i stay
Thankyou sir
My ac mobile num [protected]

I made a payment of 104 rupees to purchase mosquito killer but after that paytm started to show that my pin code 110092 is not in delivery zone but why it was showing neat before i made the payment i want my money back as soon as possible my account is with mail id abhi.[protected]@gmail.com the offer of that killer machine was providing 92% discount but paytm is cheating i checke it twice and it was showing that delivery can be done on this pincode 110092 so i strictly want refund of my 104 rupees

My paytm account is registered withe mail [protected]@gmail.com;
I paid ebay through paytm and later returned the products to ebay ;
E bay refunded the amount in my paytm wallet;

It has been 3 months but despite my multiple requests paytm si not refunding the money back to my card or account;

I will suggest all the readers to never use paytm ; it is another fraud and money minting in ethical organisation from criminal; state o[censored]p (India)

Hi,
I have paid my electricity bill through paytm by my credit card the amount is 410 rs. I got the massage from credit card bank that rs 410 was spent on your credit card on 06-may-16 at paytm. The massage has been shown on paytm that it is pending we will inform you one done via email or massage but i didn't get any massage from paytm. Can you please help me on this.

Thanks
Aaqib khan

09-05-16 at 09:04 pm
Please, refund of rs 24 which was wrongly debited by you from my wallet at 09:04 pm today (09/05/16) because at that time there is no transaction completed and please check it and credit back of rs 24 in my wallet immediately. Because i feel tense until the refund not received.
To prove that i am enclose a photo of sms sent by paytm for debited rs 24 in my wallet without completion of any transaction at that time.
Ritik jain
[protected]
[protected]@gmail.com

Dear sir my number is [protected] and I have done recharge rs 296/ and show data 2 gb 3g (1 gb for day and 1 gb for night ). As per customer care details we got only 1gb data.
We also attached screen shot where showing Data 2gb.

Kindly check resolve my issue and credit 1 gb extra data as per given details of screen shot.

You can also make me mail or call me for any clarification
Email ids:- diwesh.[protected]@gmail.com
Mobile number [protected]

Regards
Diwesh kumar