PayTM Mobile Solutions Complaints & Reviews

Electricity bill is processed in ugvcl instead of pgcvl. Kindly refund the value in paytm or payment gateway used during transaction.

Order no. Is [protected] dated 28/04/2016
Pgvcl customer id [protected]
Mail id [protected]@gmail.com

I had selected pgvcl during bill payment of electricity but it got processed automatically in ugvcl. I am trying to contact paytm from that day onward but no proper response is given.

Hello sir/madam
maine 25 april ko travel yaari through ticket book ki thi payment option pay tm ka tha
jalandhar to chandigarh guardian travels
but payment was unsuccessful .payment was deducted two times from my pnb bank account. rs 370
i did not received the refund
please check my refund status .
i have transaction details.
MOB/[protected]/[protected]/BUS(Rs 370/-)
MOB/[protected]/[protected]/BUS(Rs 370/-)
thanxxxx

I ordered a Toshiba Hard Drive from Paytm worth Rs. 4135. But instead of receiving a Hard Drive, I received two lifebuoy soaps inside the package.
Order Details-
Name - Saurabh Pandey
Order No.- [protected]
Order Date- 26-April-2016
Phn No.- [protected]

I want a complete refund of the money. Kindly look into the matter and try to resolve this issue as soon as possible

Dear sir/mam,

I have order jockey multi-color boxer with paytm and delivered by them, but the problem is that the color and quality is different what i seen at the time of order.
I have already mail them regarding this matter on [protected]@paytm, but not get any satisfactory response from them, even from last 3-4 days they are not replying on mail. And they also dont have proper number to contact

I am totally unsatisfied, so request you to please look in this matter.

Mail copy :-
Ref : 01610178 your query with paytm care (Sf)
Inbox
X

Paytm care
Apr 30 (6 days ago)

To me
Regarding your experience with paytm
Ticket # 01610178 : problem in received product
Hi ankitagarg129,

Thank you for writing in to us. Your ticket no is 01610178.

We will get back to you at the earliest.

Thank you for your patience.

Paytm care team

Ankitagarg129, name: | email id: [protected]@gmail.com | order number: [protected] | message: dear team we have received product is totally different in quality and colour so kindly return the same. | issue type: problem in received product | time: 30/4/2016 |
This email is a service from paytm care.
Ref:_00d28dppr._50028hjgoy:ref


Paytm care
May 1 (5 days ago)

To me
Hello ankita,

Thank you for contacting paytm.

This is with regards to the concern which you have registered with paytm against the order number [protected].

We understand your concern and offer our sincere apologies for the inconvenience caused. To resolve this issue, please share the images of the product, invoice and the packaging (Inner/outer). Also, please confirm whether the packaging was sealed or open when the product was delivered.

Once you send us these details, we will co-ordinate with the concerned departments to help resolve this incident faster.In case, the seller fails to deliver the right product, we assure you to process a refund to your paytm wallet (If applicable). Kindly share the image as soon as possible.

We hope this helps. Should you need any further assistance, let us know.

Thanks and regards,
Paytm care

Disclaimer:-
""please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."""

Ref:_00d28dppr._50028hjgoy:ref

Paytm care [protected]@paytm.com via 5znovjg2hh1jiw64.9xwnvt4.28-dppreaa. Ap2. Bnc. Salesforce.com
May 1 (5 days ago)

To me
Regarding your experience with paytm
Ticket # 01610178 : returns and refunds
Hi ankitagarg129,

Thank you for writing in to us. Your ticket no is 01610178.

We will get back to you at the earliest.

Thank you for your patience.

Paytm care team

Ankitagarg129, name: | email id: [protected]@gmail.com | order number: [protected] | message: dear team we have received product is totally different in quality and colour so kindly return the same. | issue type: returns and refunds | time: 4/30/2016 |


Ankita sharma
Attachmentsmay 1 (5 days ago)

To care
Yes we have open to see product but colour and quality is totally different, so its humble request you to please return the same.


4 attachments


Paytm care
May 1 (5 days ago)

To me
Hello ankita,

Thank you for placing the order # with paytm.

Thank you for sharing images.

We would like to inform you that the images of invoice that you have shared are not clear. We request you to share the images of invoice and outer packaging with better clarity as soon as possible so that we can verify the issue and help you in a better way.

Hope this helps. Should you need any further assistance, let us know.

Thanks and regards,
Paytm care

Disclaimer:-""please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."""


— original message —
From: ankita sharma [[protected]@gmail.com]
Sent: 5/1/2016 10:29 am
To: [protected]@paytm.com
Subject: fwd: ref : 01610178 your query with paytm care (Sf)

Yes we have open to see product but colour and quality is totally different, so its humble request you to please return the same.

— forwarded message —
From: "paytm care"
Date: may 1, 2016 4:47 am
Subject: ref : 01610178 your query with paytm care (Sf)
To: "[protected]@gmail.com"
Cc:

Hello ankita,

Thank you for contacting paytm.

This is with regards to the concern which you have registered with paytm against the order number [protected].

We understand your concern and offer our sincere apologies for the inconvenience caused. To resolve this issue, please share the images of the product, invoice and the packaging (Inner/outer). Also, please confirm whether the packaging was sealed or open when the product was delivered.

Once you send us these details, we will co-ordinate with the concerned departments to help resolve this incident faster.In case, the seller fails to deliver the right product, we assure you to process a refund to your paytm wallet (If applicable). Kindly share the image as soon as possible.

We hope this helps. Should you need any further assistance, let us know.

Thanks and regards,
Paytm care

Disclaimer:-
""please do not share your paytm wallet password, credit/debit card pin, cvv and any other confidential information with anyone even if he/she claims to be from paytm. We advise our customers to completely ignore such communications."""


Ref:_00d28dppr._50028hjgoy:ref

Paytm care via z31vsb0jeoroeb7o.7katn.28-dppreaa. Ap2. Bnc. Salesforce.com
May 1 (5 days ago)

To me


Ankita sharma
Attachmentsmay 2 (4 days ago)

To paytm
Please find the attachment of invoice.


Attachments area

Paytm care may 2 (4 days ago)
Hello ankit, thanks for shopping with us. We apologize for the inconvenience...

Ankita sharma
Attachmentsmay 2 (4 days ago)

To paytm
Dear as i already told you color is totally different and quality is very poor and i don't want to keep this any more and i also regret that i have ordered with you.

Kindly find the attach order images and revert whether it is same or not.

And i don't expect this kind of reply from your side,
Firstly your seller delivered wrong colour product and you also doing the same.

Request you to please make return for maintaining good future relations.


3 attachments


Ankita sharma
Attachmentsmay 4 (2 days ago)

To paytm
Dear team,

Still not got any reply from your side, kindly revert asap.

3 attachments


Ankita sharma
Attachmentsmay 5 (1 day ago)

To paytm
Reminder 2

Kindly update otherwise i will have to put the same case in consumer forum.

I bought fast track watch from paytm at last novemebr, within 5 months its not working, then i went to shop for repair with invoice which provided by paytm, shop guy said clearly "no service if you buy from online", also seller didn't stamp on warranty card.

I contacted paytm support team, they ask me to send product to seller and i did it, it's almost one back started this still i didn't get product.

Initially paytm used to respond on time, now they are not at all looking.

Paytm is good until you don't have any issue with product, if you get anything like this paytm is not opted, worst service

Order Number: [protected]

I have ordered a set of 2 led apple watches through paytm.. they shipped me the order ... however in order they send one apple led watch and one led band which i hv not ordered.. one apple led watch was missing from d packet.. i dis d complaint regarding the same to paytm through email.. and they return d money through d wallet on there own website.. the amount was in my wallet.. then i select d option to transfer to bank.. i hv selected d same option.. however no money was transfer to my bank account.. again i submit another complaint through an email.. however not recieved any reply.. also wrose thing is that whenever i am trying to call there no they are not picking up d phone.. just ivr is messing with customers.. nothing is satisfying in all dis.. realy frustrating stuff..

I have added rs 500 at my paytm wallet. When i submit within fraction of second it deduct my money from my axis bank account but wallet is displaying 0 balance. Then when i checked order status it is showing successful and order received on the way. But paytm case is still 0.
After 10 minute a sms and a mail return that 500 will refunded to my axis bank soon. Already more than 24 hours passed but still money is not returned. What a worst policy of paytm. I need that wallet money for a immediate offer from another site when i purchase products from there. But after this fault i am unable to purchase also and that wallet money is not useful now for mine. After all the return process is late but deduction process is fast. This is very worthless service of paytm. If this is process then why i use your system for wallet process or bill payment. Many another company have better services i will go back there. Refund my money soon, otherwise i will give you bad review everywhere.

Vide order id.[protected] dt.13.04.2016 i had placed order for purchase of symphony diet 22 t 22 l tower air cooler [white] on pay tm portal, which had declared offer of paytm cash back [15%] on net product price of rs.9250 amounting to rs.1388/-. The product was supplied vide invoice no.5520/2016-17/2702 dt.14.04.2016 which was received on 23.04.2016 from bluedart courier. Whereas;
- the pay tm cash back [15%] rs.1388/-which was stated to be credited to my account after delivery was not credited.
- on e.Mail reminder dt.03.05.2016, the company denied the same on the pretext that promo code was not applied in the process of order booking/. Making the payment online, whereas i had very well applied the code.
- there is no recorded evidence to indicate whether coupon code was applied or not applied.
- it is a common sense that no consumer would fail to avail the discount when paytm cash back is the principal criteria for purchasing the product through pay tm portal.
- the dicount amount of rs.1388/- may be small for an individual as such.
- but the principal question is how many consumers they would have denied/cheated the payback on some silly pretext. The amount may be staggering, if one gets the information under rti act.
- hope the issue will be investigated in the interest of fair justice.

Dear Team,

I want to file a complaint against paytm on orderId: 996496 for amount of 800, this tranasaction is not done by me, paytm is not responding quickly & not sharing transaction details even though i have raised compliant 2 times.
Also unable to reach their customer care number.

Date of Incident: 23march16
Ref Number: 9996496
Transaction done by a unknown user of paytm from my card


Rgds,
Srikanth

Please be informed that on thursday, 5th may, 2016, i paid rs.19/- for credit in my pay tm wallet. The amount was debited from my credit card but the balance in paytm wallet showed zero and my request for croissant from cafe coffee day could not be serviced because there was an error in conveying the code no. To me.
Kindly credit rs.19/- back into my paytm wallet or inform ccd to provide croissant.
Thanks,
Harish dhingra
Mob : [protected]

I ordered for a stopper stop e-voucher valued at 2000. it was mentioned as instant delivery by email. Once payment was made, status in paytm showed as delivered, however i have not received any vouchers/ emails from either paytm or shopperstop. I raised a query in paytm twice which acknowledge me with ticket numbers and stated to get back to me at the earliest. Its been a week, but no response. I tried to call customer care, to my disappointment, its only IVR. It does not have an option to connect with executive to speak. Kindly help me get the voucher or refund of money.

1st query[protected] dated 29-apr-16
2nd query[protected] dated 03-may-16

I have ordered a one canon dslr camera order number [protected] which tracking id is z85160940 on date 22 april 2016 which delivery date was 01 april 2016

I got one parcel from dtdc curior service of memory card of 30 gms on date 26 april according this parcel i didnt get any notification from paytm. Which s collected by my office guard.

Now paytm saying me that we have delivered your product on 26 so we cant do anything further for you.

I am atteching the attechment of dtdc curior service which is the consignment id they have confirm that they have deliver 30 gms.

I am call them 10 to 15 time and repeat the same thing again and again have send mail too but not getting a genuine response from their side.

Hoping they address my concern and help me out as 35000 is a very big amount for me and its worth lot to me.

Very disappointed with Paytm. Worst App & customer service. 10- 12 times from 10am onward, i am trying to raise query its not accepting.

I made a payment for my 2 tickets for Nil Batten Sannata, the transaction got cancelled. But the amount got deducted from my credit card even.Rs. 325 /- already got deducted which i want it asap. Worst service and application.

This is not the first time i am facing challenge with Paytm, there are multiple issues with this service.They didnt paid back the cash back amount against Vodafone bill payment & Electric bill payment, only 40rs. was paid back as cash back. Earlier complain ref is 01405227.

Pfa transaction mail of Citi Bank & Query page display too.
Solve it.

I bought boxer shorts from paytm but they sent me different sizes one large and other small. Now it I of no use to me. I raised the issue but they are not replying to any of my tickets. I raised this issue to the paytm grivarence form but still no reply from them. All they are saying that it cannot be returned as per sellers policy. It means seller can send a bag of sand to me and I cannot return it because its sellers policy.

I have tried paying my amount of rs 2638.90 via traveleasy.com from paytm wallet and somehow my payment was not received in travel easy nor was it refunded back to my account. I request paytm to refund my amount back to my account asap.
I have written an email to paytm but have not received any reply from paytm. My reference no is 01774474. Refund my amount soon.

I have purchased the product samsung battery through paytm.
Paytm order ref: [protected]
Paytm shipment id: [protected]
The seller given with 6 months warranty. Before warranty period the battery bulged. For these i called the paytm care for warranty claim. They asked to go to samsung authorized service center for warranty claim. I gone there and they reported that the battery is not original.

So kindly do needful. Why duplicate products are sale through paytm????

I was recharging for just rupees 40 & they added up a offer, which was unwanted and now amount deducted is 539 rs. When i am calling for refund, they are not able to connect.

Contact on [protected] otherwise we will register our complaint to consumer court.
I even dont want to watch any live show, now i am contacting and the hell bull customer care you have. You guys are best so now for small things why want bad feedback from us.

Sort it out asap

I booked bus ticket from mumbai to indore for two persons on 29th april 2016 & i got confirmation message from paytm in that message two seats(S1, s2) of safar travels(Indore) confirm for journey on next day(30/04/2016) at 8:10pm reporting time at sion.
In the evening of 30/04/2016 i call conductor for timing confirmation he asked me my pnr no i told them and after checking it he told these seats are booked by another person and told me contact where you had done online booking and not allowed us in bus for journey.

I have recharged my metro card with rs100
on 5th may . i also recived recipt from paytm bt there was no balance in my metro card. where is my money????? r u fraud or what???

i also ordered pizza, it was option there if i'll pay through paytm i will get cashback around 50%, bt i have not received even a single penny..

I also recharged through paytm it was given there that i vl get cashback of rs 50 bt.....

Hi the transaction no#[protected] and its still pending hence i would request you to resolve as soon as possible or cancel the transaction
My no#[protected]