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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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T
T.gautam
from Aligarh, Uttar Pradesh
Dec 12, 2015
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Address: 324009
Website: www.paytm.com

I already complained to u...but they(Paytm)don't resolve my problem and not refunded the amount of Rs.180 in my wallet. Again and again I sent them mail but they Don't resolve my problem...so, I explain...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:05pm to travel on(Paytm order-[protected])3Dec.2015...after booking I got Rs.20 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.180..but this amount is not refund in my wallet...So again I request to u ...please help me..for proof plz find attachments...I alreadAgain and again I sent them mail but they Don't resolve my problem...so, I explain...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:05pm to travel on(Paytm order-[protected])3Dec.2015...after booking I got Rs.20 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.180..but this amount is not refund in my wallet...So again I request to u ...please help me..for proof plz find attachments... ...So...please take some action
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I already complained to u...but they(Paytm)don't resolve my problem and not refunded the amount of Rs.180 in my wallet. Again and again I sent them mail but they Don't resolve my problem...so, I explain...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:05pm to travel on(Paytm order-[protected])3Dec.2015...after booking I got Rs.20 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.180..but this amount is not refund in my wallet...So again I request to u ...please help me..for proof plz find attachments...I alreadAgain and again I sent them mail but they Don't resolve my problem...so, I explain...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:05pm to travel on(Paytm order-[protected])3Dec.2015...after booking I got Rs.20 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.180..but this amount is not refund in my wallet...So again I request to u ...please help me..for proof plz find attachments... ...So...please take some action
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    Lallank89
    from Mumbai, Maharashtra
    Dec 12, 2015
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    Address: Ludhiana, Punjab, 141010
    Website: Www.paytm.com

    Register on paytm with my number [protected] on November last week, on 7th December i add 2300/- from my friends netbanking account and i got balance successfully, i recharge my distv 1140/- plus one discount coupan 89 along with this purchase, one another bsnl recharge 135/- along coupan of pizza hut rs.89. approx balance in account 1080/- On 8th December i want another recharge but it show your account temporarily block I write a email to paytm care same day " please tell me what happen with my account, if it is any mistake please unblock my account" . the ticket was automatically generated but no reply from paytm. ticket no is 15299504
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      S
      ssharmaas8
      Dec 12, 2015
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      Address: Gautam Buddh Nagar, Uttar Pradesh, 201002

      This is to inform u that I have make a bill payment of Rs 1700/- for my Vodafone phone no [protected] on 11/12/15 at 10:40:06 pm from my indusind bank account. The Amount is Debited from My Account but payment not happen.order no is [protected]. from paytm. my mail I'd is. [protected]@yahoo.co.in. pls help and resolve
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        S
        sai000
        from Hubli, Karnataka
        Dec 12, 2015
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        Address: Karimnagar, Andhra Pradesh, 505001

        I had recharged my number with an amount of 220 and the recharge was successful but I dint received the amount so please refund my amount id number [protected]
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          M
          mukesh9458
          Dec 12, 2015
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          Address: Pilibhit, Uttar Pradesh, 262201

          Money refund bank txn id: paytam[protected] and paytam wallet txn id[protected] but money not refund to bank account paytm wallet money debited 1000 refund date 20/11/2015 time 8:00pm bank account no. [protected] rejester mobile no [protected]
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            K
            Kirti Butola
            from Pune, Maharashtra
            Dec 12, 2015
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            Address: North East Delhi, Delhi, 91

            |On 7th dec I have online recharge on my vodafone number([protected]) of rs. 85 by paytm. I have recieve msz from the side of paytm( rechage 85 is successfull & Operator reference no. DL[protected]), balance is deducted on my bank account, But i don't get any rechage on my vodafone no. I have call on vodafone custopmer care told me No any recharge has been success in this no. I have call on [protected] but they are not enable to resolve this. &
            Jun 6, 2016
            Complaint marked as Resolved 
            pls resolve earlier
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              S
              Sreenu Simhadri
              from Bengaluru, Karnataka
              Dec 12, 2015
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              Address: Krishna, Andhra Pradesh, 521201
              Website: paytm.com

              You mentioned Flat50% for below mentioned product. But promocode is not displayed please verify and take necessary action. https://paytm.com/shop/p/optima-silver-analog-watch-WATOPTIMA-SILVELIVE65216A041...⇄
              View replies
              I have faced similar issue with paytm, the 50 percent off coupon does not work half of the time even for the eligible product. My mom tried placing order for the first time with the coupon but it said number of tries exceeds even for first customer, first attempt.
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                S
                sj535
                from Vasai-Virar, Maharashtra
                Dec 12, 2015
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                Address: Thane, Maharashtra, 401303

                Hello sir, My complaint for Paytm solution pvt.ltd. www.paytm.com My paytm account details: Mobile- [protected] [protected]@hotmail.com I have an account with Paytm. I was trying to add Rs.500 money in my paytm wallet on 23rd nov 15 from my Axis bank account(netBanking). So amount of Rs. 500 deducted from my axis bank account. Axis bank transfered Rs. 500 to paytm. But didnt get that amount in paytm wallet. I have already registered a complaint regarding this. I have sent complaint mail on 25th Nov 15 on [protected]@paytm.com [protected]@paytm.com. but didnt get even a single reply from them. i was trying to call on[protected] but unable to connect.. it automatically disconnect the call. They dont have any customer care.. so i m unable to contact with them. they have not replied on mail also.. So request you to please take my complaint.. forward it to paytm solution..
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                  S
                  Soumya114
                  from Kolkata, West Bengal
                  Dec 11, 2015
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                  Address: Kolkata, West Bengal, 700156
                  Website: www.paytm.com

                  I have ordered 5 ltr pressure price 1445, product delivered to me but partial product received means this coocker has citiball missing . When i m contact to paytm by mail after writing more than 8 mail they has not response properly.. not gvn resolution me and harrsed me too much . Very useless bad company which has no proper cus care or not able to resolve cus problem.. plz do somthing give me resolution and do action againest them
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                    V
                    vency priyadharshini
                    from Chennai, Tamil Nadu
                    Dec 11, 2015
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                    Address: 6000099
                    Website: PAYTM.COM

                    I ttried recharging my prepaid Airtel mobile no:[protected] on 06/12/2015 using my State Bank Of India Debit card for Rs.300. My account got debited but yet my number is not recharged. My order no is:[protected]. I recieved a message from my bank stating purchase point of sale(POS[protected]@ paytm.com Delhi DLIN txn#[protected] is where my account got debited.I tried reaching your customer care number many times, bt im helpless as call couldn't be connected.All ur customer care numbers ie[protected], [protected], [protected] are nt reachable. Im really desparate with your service. please do the needful either to recharge my number or return my cash to my account. S.VENCY PRIYADHARSHINI CHENNAI
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                      V
                      vrindasuryawanshi
                      from Amravati, Maharashtra
                      Dec 11, 2015
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                      Address: New Delhi, Delhi, 110019
                      Website: paytm.com

                      On 30/11/2015 I have booked a bus ticket by using Paytm. Money is deducted (Rs. 507 in total in which Rs. 70 from paytm wallet and Rs.437 from bank account) and order is also canceled by me immediately as it is not processing further. I asked about the issue to my bank and also that travel agency both of them told me that money is funded to paytm only So they only refund it to you. I informed paytm about it but 10 days went did not get my money back.
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                        M
                        mayank2121
                        Dec 11, 2015
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                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                        Website: www.paytm.com

                        I ordered 1 Toshiba canvio basics external hard disk 1 TB with order id [protected] on 8th DEC 2015. i received the product on 10th Dec 2015, even to my surprise when i opened the outer envelope i was shocked seeing at the fake packing of the product as seals were broken and when checking for warranty is says out of warranty product. also the outer cover is like a used product and product inside is also not there seems to be stones inside. i had made the prepaid payment for the product. now paytm is not providing me the correct product. also playing games. i want the new product for which i have paid the price. Paytm is a fraud company and full of cheaters in the company. take the advance payment deliver the wrong product return the money and use the money of customers in other works. i doubt whether might be they are using in some illegal work.
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                          T
                          T.gautam
                          from Aligarh, Uttar Pradesh
                          Dec 11, 2015
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                          Address: 324009
                          Website: paytm.com

                          Again and again I sent them mail but they Don't resolve my problem...so, I explain...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:05pm to travel on(Paytm order-[protected])3Dec.2015...after booking I got Rs.20 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.180..but this amount is not refund in my wallet...So again I request to u ...please help me..for proof plz find attachments -
                          View replies

                          Paytm — Bus cancelled but amount not refunded by them

                          Again and again I sent them mail but they Don't resolve my problem...so, I'll explain u...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:00pm to travel on(Paytm order-[protected])3Dec.2015...after paying Rs.200 I got Rs.100 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.100..So again I request to u...please help me...for proof plz find attachments -
                          Reply
                          again and again I sent them mail but they don't resolve my problem..so, I'll explain u...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:05pm to travel on(Paytm order-[protected])3Dec.2015...after paying Rs.200...I got Rs.20 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.180..So again I request to u...please help me and resolve my problem...for proof plz find attachments -
                          Reply
                          Paytm — Bus ticket...bus cancelled but amount not refunded by them

                          3 Reviews
                          T. T.gautam on Dec 11, 2015
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                          Again and again I sent them mail but they Don't resolve my problem...so, I explain...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:05pm to travel on(Paytm order-[protected])3Dec.2015...after booking I got Rs.20 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.180..but this amount is not refund in my wallet...So again I request to u ...please help me..for proof plz find attachments
                          Reply
                          Again and again I sent them mail but they Don't resolve my problem...so, I'll explain u...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:00pm to travel on(Paytm order-[protected])3Dec.2015...after paying Rs.200 I got Rs.100 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.100..So again I request to u...please help me...for proof plz find attachments -
                          Reply
                          Again and again I sent them mail but they Don't resolve my problem...so, I explain...First of all I booked seat (Jakhar travels ) on 2 Dec at 9:05pm to travel on(Paytm order-[protected])3Dec.2015...after booking I got Rs.20 cashback in my wallet bcoz I used promocode-DECBUS50...Then on 3 Dec.2015 at 2:00 Pm I received a call from Jakhar travels they said that Your bus was cancelled...and we informed to paytm...within 7 days they refund your amount of Rs.180..but this amount is not refund in my wallet...So again I request to u ...please help me..for proof plz find attachment...After complained to u...they(Paytm)wasn't resolve my problem and not refunded the amount of Rs.180 in my wallet...
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                            R
                            ripal thakkar
                            Dec 11, 2015
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                            Address: Pune, Maharashtra, 411027
                            Website: www.paytm.com

                            My Name is Ripal Thakkar and I am having a paytm account registered on my Email Id rips.[protected]@gmail.com and a mobile number [protected]. As part of online shopping transaction done from paytm, i got money refund as a discount in my paytm account wallet. Some times later I had to reloacte to another place and i had changed my mobile number.when I requested them to change my registered mobile number which is mandatory because at the time of login they send One Time Password on mobile registered number which needs to be applied while doing login, they asked for bank account statement having details of last paytm transactions in it.I had already provided a statement exactly as per requirement but they are continuously saying that statement does not match criteria and not even providing information about what criteria they are looking for. This shows that they dont care at all about customer relationship and simply do not to activate account having my money in it.This shows that they give lucrative offer to customer and once customer is in their net they just take more money from them in the name of discount.
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                            if money does not refund with in 10 days in my wallet ready to FIR against some no.[protected],[protected], [protected]
                            Reply

                            Wallet Account — Money deduction

                            On 10/04/2016 to refund my money called on mobile number [protected]. but against refund deduct my 394 Rs money from wallet and he was asking my debit card number ccv code and so...now what i do for refund money. and deduction was happened from http://p-y.tm/4Evv link
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                              D
                              Dharmeshoo7
                              from Surat, Gujarat
                              Dec 10, 2015
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                              Address: Surat, Gujarat, 395004
                              Website: www.paytm.com

                              [protected] this order is delayed from 7 days and then i got cancelled. And then i give another item order no. [protected] there is also delayed from last 5 days and again late for 2 days. paytm say weather problem in tamilnadu. But my seller is Delhi and it can't be shipped I can suggest to paytm to send shipment wia air parcel, i have many shipment is received via air. but this time not why? it can be late 7 days or much more to ship every order.why? i think this time paytm not care the customers, because paytm earn much more and many customers world wide.
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                                M
                                mukat29
                                from New Delhi, Delhi
                                Dec 10, 2015
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                                Address: Barnala, Punjab, 148101
                                Website: paytm.com

                                We are requesting for refund of full amount against my order Order# [protected] as product (mobile phone) was received in damaged condition & seal was also not available on box. First we request for return pickup which paytm objected to doso saying that pick up is not available in my city (How is this possible if delivery is possible in same city Barnala-Punjab). Such a pathetic service and response towards customer is really shameful. Have been following with customer care since last 15 days thru mail but no effective response from them. Only thing they are doing is generating different ticket numbers.
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                                  umeshbjoshi
                                  from Pune, Maharashtra
                                  Dec 10, 2015
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                                  Address: New Delhi, Delhi, 380013
                                  Website: WWW.PAYTM.COM

                                  Resp sir on 30 11 2015 we done online payment of rs 6130.00 from savings bank account. it will debited to my bank account but still it not cretided to my utility service privider of torrent power. it still not credit to my savings account also. ref no is PAYTM [protected] DATE IS 30 11 2015 TIME IS 19:10:27 AMOUNT IS 6130 RSSSSS ACCOUNT NAME IS UMESH BHUPENDRA JOSHI MY SAVINGS BANK ACCOUNT NO IS [protected] PLE DO NEEDFULL FOR THIS ISSUE. MY MAIL ID IS [protected]@YAHOO.COM REGARDS UMESH JOSHI
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                                    Husain Jaroli
                                    from Bhubaneshwar, Odisha
                                    Dec 10, 2015
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                                    Address: Surat, Gujarat, 395003

                                    My order number is [protected] my payment has not transfer to vodafone company mobile number [protected] i have done payment on 1 december 2015 please refer my problem.
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                                      Reshmi Jaiswal
                                      from Hyderabad, Telangana
                                      Dec 10, 2015
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                      Website: www.paytm.com

                                      I have added 400 to my paytm account for booking a ride through Uber from my Standard chartered bank account. The amount got deducted from my account and after that i got gateway error by which the money didn't got added to my paytm wallet. I had conversation with my bank and they sad that from their end the money got deducted, even they contacted Paytm and got confirmation from them that the money was successfully transfererd to paytm account. Below is the reference id:- [protected] [protected] I tried calling on the number provided by the Paytm as well as the number paytm provided to Standard Chartered bank is not reachable. And in one number there is no option to talk to there employee. So i dropped them several mail at [protected]@paytm.com but hardly got 2-3 reply asking the same order name which i already mentioned them. Inspite of providing all the details and confirmation from my that the paytm got the money which got deducted from my account, no response is occurring by the paytm.
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                                        W
                                        wmesh
                                        from Warangal, Telangana
                                        Dec 10, 2015
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                                        Resolved

                                        Address: 517501
                                        Website: www.paytm.com

                                        On 30th November, I moved Money from Bank to PAYTM of Rs.1000, but they are refusing saying not received. I have updated details below: Money debited but not reflecting in my wallet: Transaction date # 30/Nov/2015, Amount Rs.1, 000, Transaction ref# CN[protected], A/c # [protected], Transaction ID# [protected].
                                        Apr 2, 2016
                                        Complaint marked as Resolved 
                                        Resolved
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