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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 791

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M
mali sunil
from Mumbai, Maharashtra
Nov 29, 2015
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Address: Gautam Buddh Nagar, Uttar Pradesh
Website: www.paytm.com

Respected sir / madam I am sunil mali. I ordered two books from paytm by [protected] order no. on 27th october 2015 .But I got only one book out of 2. I didnt get Mechanical Engineering gk publications gate 2016 book. order status is showing delivered. Pleasesolve my problem..
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    R
    Ripal Kumar Biswal
    from Kolkata, West Bengal
    Nov 29, 2015
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    Address: Khordha, Odisha, 751023
    Website: Www.paytm.com

    Hi, I have recharge my dish TV worth Rs 250 on 27-Nov-15. First its occurred that payment has been successfully paid and please wait we are redirecting to operator website. After 1 mins paytm replied that Recharge failed due to unexpected reason. However now I can expect my money refund from paytm but there is no reply or no refund from paytm.
    View replies
    Hi, I have recharge my AIRTEL DIGITAL TV worth Rs 840 on 28-Nov-15. First its occurred that payment has been successfully paid and please wait we are redirecting to operator website. After 1 mins paytm replied that Recharge failed due to unexpected reason. However now I can expect my money refund from paytm but there is no reply or no refund from paytm. PLEASE REFUND MY 840 AMMOUNT.


    REGARDS,
    M RAVI
    [protected].
    Reply
    Dear Ripal Kumar Biswal

    Hope you are doing good.

    We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

    Regards,
    Online Team
    DishTV
    Reply
    Dear Ripal Kumar Biswal,

    We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
    Please feel free to give us your feedback at [protected]@dishtv.in.
    Have a nice day.

    Regards,
    Online Team
    Dishtv
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      N
      Narasimha3395
      from Hyderabad, Telangana
      Nov 29, 2015
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      Address: Kurnool, Andhra Pradesh, 518001
      Website: Paytm.com

      Dear Sir/Mam, I recharged my Airtel mobile with RS. 500from Andhra Bank debit card by paytm App on 28th Oct. 2011. my account has deducted by RS 500 and recharge not done also. i received a mail that your amount will be refund in your bank account but not received yet. I have mailed many times to [protected]@paytm.com but not getting any revert. Mobile No. [protected] Order no. [protected]
      View replies
      I have also recharged my airtel number on 28th nov but after applying promo code airtel4 cashback is not credited on my wallet .
      On this page http://discountcouponscodes.in/paytm-promo-codes-2015-cashback-offers its mentioned that airtel4 is a valid code .

      My order num is [protected]
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        V
        VS_31
        from Delhi, Delhi
        Nov 29, 2015
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        Address: New Delhi, Delhi, 110094
        Website: paytm.com

        On 27th november, Rs 300 were debited from account as I paid it for my mobile recharge through paytm services, After sometimes It showed that order was cancelled and money will be refunded within 24 hours into my paytm wallet but I waited and complaing after 24 hours when there was neither in paytm wallet nor in my bank account money was refunded. I kept complaining through emails and phone calls but there was no action taken on paytm part. Therefor I'm forced to complain against them. My payment order no. is [protected].
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          Y
          yrsda20
          from Gurgaon, Haryana
          Nov 29, 2015
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          Address: Gautam Buddh Nagar, Uttar Pradesh
          Website: www.paytm.com

          I HAVE PLACED AN ORDER WITH PAYTM Order# [protected] HP-Pavilion-14-v015TU Laptop (4th Gen Core i3/4GB DDR3 RAM/1 TB HDD/35.56 cm (14)/Win 8.1) (Red) Seller: DYNAMIC SYSTEM Quantity: 1 Price: 39990 Monday, November 23, 2015 16:55:30 Now after 7 days of order, PAYTM is conveying they are unable to ship the order beacause of its unavailability..at the time of placement the item was available and successfully placed. i want the same product by the site and not any refund. the action of PAYTM was very shocking and mental harassing. defamation caluse may also be considered
          View replies
          True...I have the same experience...no money refund yet...only promising..
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            S
            sakhija
            from Anand, Gujarat
            Nov 29, 2015
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            Address: Rajkot, Gujarat, 360490
            Website: www.paytm.com

            Hello I am from Gujarat, recently came to know lot of other peoples have same compliant as me. First you order with payTM with advance pay then after 15 days they will say that seller is unable to pay and they will refund. This questioned Business model of paytm using peoples money . this is scam they are running! my last 4 order cancelled already. 1. order number: [protected] 2.order number: [protected] 3.order number: [protected] 4. order number: [protected] all the time they have said that item is waiting for courier pick up.
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              P
              Parmod Tanwar
              from Mumbai, Maharashtra
              Nov 28, 2015
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              Address: Palwal, Haryana, 121102

              Poorest service from customercare I did recharge 294 I send mail three time but didn't get any response they didn't refund my money and still didn't get my recharge...uninstall the paytm and never ever purchase from paytm or any recharge
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                S
                Shylu Saji
                Nov 28, 2015
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                Address: 492007
                Website: www.paytm.com

                I have done a recharge of Rs 200 from Paytm on 27 Nov 2015. My recharge was unsuccessful but money debited from my bank account. They sent me a message saying that they have refund Rs 200 in my Paytm wallet but till now they have not credited my money. I called the paytm customer support but no answer from them. Return my money.
                Nov 29, 2015
                Updated by Shylu Saji                 My order number is [protected]
                View replies
                I Have Recharge PAYTM 27 NOV.2015 12:27 AM My Ordar NO.[protected] Bill Payment Of Airtel Mobile [protected]

                But Payment Deduct My Bank Account We Have Refunded The Amount to Your Paytm wallet for your failed order But not receice Payment My Paytm Account pls chack and solve my problem


                thanks
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                  S
                  shreerama
                  from Delhi, Delhi
                  Nov 28, 2015
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                  Address: 641006

                  Ihave tried recharge for my mobile no.[protected], and opted payment from my indian overseas bank account xxxxxxxxxxxx 4367.on 23/11/15. the bank account was debited well at time and, still i could not get this amount to paytm wallet or back to bank. please tell me how to retrieve my amount. this is my first time recharge experience from paytm, and well deserved. please help me. SR SHREEDHAR, EX INDIAN NAVY.
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                  useless, service.
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                    J
                    Jayadev Gyani
                    Nov 28, 2015
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                    Address: Warangal, Andhra Pradesh, 506002
                    Website: paytm.com and digivive.com

                    I subscribed to an android APP called nexgTV maintained by Digivive services pvt ltd @Rs.125/- month and paid using paytm wallet using my credit card.Paytm asked to enter my credit card details along with CVV and also the grid password 22-Oct-2015. The APP was not working in Saudi Arabia.I kept quite. After one month on 22-Nov-2015 my credit card is debited Rs.125/- without my notice and I received the message.When I contacted paytm they told that if I subscribe to the payment automatically deducted.I think without my authorization credit card should not be detected.Kindly book a complaint on paytm.Presently I am staying in Saudi Arabia.
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                      J
                      jej
                      from Bengaluru, Karnataka
                      Nov 28, 2015
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                      Website: Paytm

                      Hi, I have tried to recharge my vodafone number for Rs 127 on 27/11/2015 from paytm app. The recharge failed but money was deducted from my hdfc account and is not yet refunded. Tried calling paytm customer care but didnt get any help. Kindly resolve the issue and refund my money ASAP. The order no: is [protected] Kindly initiate refund of Rs. 127 at the earliest.
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                        K
                        kapilkumararya
                        Nov 28, 2015
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                        Address: Rohtak, Haryana, 124001
                        Website: www.paytm.com

                        I want to pay 100 rs vodafone bill through paytm.com but when i did payment its successfully done from my account but paytm shows payment failed after many email and contact to bank paytm gives it to me on wallet but when i requested refund it in my account its shown success but its not come in my account after many emails still no any reply from paytm. and today i recarge a airtel mobile of amount 297 and above same seen repeat with me
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                          R
                          raghunathas
                          from Delhi, Delhi
                          Nov 28, 2015
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                          Address: New Delhi, Delhi, 562109
                          Website: paytm.com

                          Dear sir, INVOICE :27097/[protected] DATE[protected] I have purchased through Paytm becauase i trust paytm,[protected] i purchased nuvo alpa n35 mobile, but tomorrow will be last day for my warrenty and unforunatly my batter is dead, so i requested replacement for this, But no response from PAYTM Same i called to NUVO ALPA CUSTOMER CARE NUMBER [protected] THIS IS ALSO TEMPORARY OUT OF ORDER, ALSO I MAILED TO NUVO CUSTOMER CARE, NO RESPONSE SO I WANT TO PUT PAYTM( BECAUSE THEY ARE SELLING LIKE THIS LOCAL PRODUCTS ) IS FIRST PARTY DEFAULT AND SECOND IS A NUVO ALPA THANKS RAGHUNATHA
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                            V
                            vinanki
                            from Delhi, Delhi
                            Nov 28, 2015
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                            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                            Website: paytm.com

                            I had places an order (Order No [protected]) on 15th oct 2015, and i did returned my product and requested for refund in bank on 2nd November 2015. even after several request, no one is responding from their side. its beyond my patience. please kindly get me my money. my name is vinod joshi mo. No. [protected]
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                              K
                              ksdho83
                              from Cuddapah, Andhra Pradesh
                              Nov 27, 2015
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                              Address: 518004
                              Website: paytm.com

                              Paytm against the order number [protected].i was purchased mobile in paytm.but uexpectedly cancelled my order by paytm on nov17th.till now I did not get refund from paytm.they were responding but they not solved my problem I requesting you please do the needful.
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                                U
                                Umesh901
                                from Bengaluru, Karnataka
                                Nov 27, 2015
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                                Address: 577004
                                Website: www.paytm.com

                                This is umesh from Davangere. I have added a cash to my wallet of Rs.1000/-. They have mentioned that on adding Rs.1000. They will be added another Rs.50 to my wallet. Till now they not add money to my wallet. Please check about this matter & solve the matter as quickly as possilbe. thanking you umesh [protected]
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                                  N
                                  naveentumkur
                                  from Bengaluru, Karnataka
                                  Nov 27, 2015
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                                  Address: 560093
                                  Website: paytm

                                  Hi buyed Samsung phone in paytm order number[protected] where it was showing cash back of 18 percent.but after buying they are telling no promocode applied ..but when I provided screenshot on the same on same day they told they will process manually and give in 24 hrs..but I buyed on 12 November 2015..they repeatedly told next day even through mail and now telling they cant give cashback.they are cheating us ..I have all mail and screenshot for proof
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                                    A
                                    ankur0000
                                    Nov 27, 2015
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                                    Address: New Delhi, Delhi, 110006

                                    Ankur awasti
                                    Sir I ordered pizzas from dominoes app and paying from pytm voilet
                                    R.s of 589/-
                                    My amount has been duct but my ordered is not submitted
                                    Please refund my amount
                                    Please
                                    Your thanking
                                    Ankur awasti
                                    Cell number. [protected]
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                                      D
                                      dalvi.siddhant5
                                      from Bhandup West , Maharashtra
                                      Nov 26, 2015
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                                      Resolved

                                      Address: 400078

                                      I had purchased a T shirt from Paytm website on 20th November 2015, Order No: [protected] for Rs 209/-. The payment had been made by Net Banking. The estimated shipping date was 24th November 2015. But there was delay in shipment of the order. Every time when I place a complaint, their customer care says that they are coordinating with the vendor to get the product shipped.

                                      I got fed up of this & at last today I cancelled the order, the status on their website shows 'REFUNDED', I haven't received any refund, no money was credited to my wallet. Firstly there was delay in the shipment & secondly didn't received refund, this was most horrible experience, I never had such experience with any other E commerce websites like Flip-kart, Amazon etc, totally Dissatisfied & annoyed with this attitude.

                                      Recommend strongly not to buy anything from Paytm in future.
                                      Nov 30, 2015
                                      Complaint marked as Resolved 
                                      After doing followup with the customer care of Paytm, today on 30th November 2015 I got my refund in Bank Account. Thanks Indian consumer complaints team!
                                      Nov 30, 2015
                                      Updated by dalvi.siddhant5                                       After doing all the necessary followup with Paytm; today the money got credited to my account. Sigh of relief... Thanks team.
                                      View replies
                                      Today on 28th November 2015, I again raised a complaint for refund of my money in Paytm wallet. I got a call from the customer care executive; she told me that the refund request has been processed & its not getting reflected in my wallet. She assured me that my complaint has been escalated to the concerned department & that they are working on it, it will take somewhere around 24 - 48 hours to get the money in my Paytm wallet.

                                      Now just waiting to get the money back in the Paytm wallet. Will post further developments related to this complaint.
                                      Reply
                                      [protected]:06:13
                                      Paytm Cash Received
                                      FROM: Nasir Sekh
                                      Paytm Cash Txn ID
                                      [protected]
                                      Some money of Rs. 4550 sent by my friend Nasir Sekh but still i didn't got the money in my account. It showing pending and the money debited from friends wallet.
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                                        P
                                        Purini Sethuraman
                                        from Chennai, Tamil Nadu
                                        Nov 26, 2015
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                                        Website: Paytm

                                        I have requested return of the product 2 or 3 days after product delivered to us.the product quality is not good so I requested for product return nd refund but they haven't took the return yet.2 weeks gone.I hav requested for call back through paytm website but they haven't called me back.and no customer care number yo contact them directly.worst 😑
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