PayTM Mobile Solutions Complaints & Reviews

1). I placed an order at paytm for a new mobitron sleek wireless mouse rs 299. I received that wireless mouse which was duplicate used and defected mouse instead of new mobitron brand’s mouse as shown at paytm website while purchasing. And while purchasing this item paytm gave me a promo code (mp250) for rupees 250 cashback under the first time buyer promotional scheme, which was there for every single customer which can be used on the first purchase for order of rs 299 or more. As i used that promo code, they provide me the cash back of rs 250 after some days. But that does not mean that i purchased that item in rs 49. I purchased it for rs 299. Promo code is a part of their promotional scheme for the benefit of their own of which i take the benefit because they were providing it for free. And now when paytm provide me a duplicate, used, defected product paytm is now neither providing me a new original working product instead of that duplicate, used, defected product and nor giving me refund of rs 299. They are just refunding rs 49 to me as a refund this wireless mouse. Paytm cheated me by sending me duplicate, used, defected (non working) wireless mouse and once paytm gave me cash back of rupees 250 while purchasing and after that take it back to me in another way. 2). Physical damage - i placed an order at paytm for a new mobitron sleek wireless mouse. I received that wireless mouse which was duplicate, used and defected mouse instead of new mobitron brand’s mouse as shown at paytm website while purchasing. 3). Economic damage - while purchasing this item paytm gave me a promo code (mp250) (which is not working now) for rupees 250 cashback under the first time buyer promotional scheme which was for every single customer which can be used on the first purchase for order of rs 299 or more. As i used that promo code they provide me the cash back of rs 250. But that does not mean that i purchased that item in rs 49. I purchased it for rs 299. Promo code is a part of their promotional scheme of which i take the benefit. And now when paytm provide me a duplicate used defected product paytm is now neither providing me a new original working product instead of that duplicate used defected (non working) product and nor giving me refund of rs 299. They are just refunding rs 49 to me as a refund payment of this wireless mouse. Paytm cheated me by sending me duplicate, used, defected (non working) wireless mouse and once paytm gave me cash back of rupees 250 while purchasing and after that take it back to me in another way. 4). When contacting to paytm in this concern, they said that they do not have any return policy. And now when this product is duplicate, used and damaged (non-working) they will refund me rs 49 only instead of this item worth rupees 299. I want relief of refund of rupees 299 so that i can buy another mobitron sleek wireless mouse instead of this mouse without any promo code. Deduction of amount was rupees 299 while purchasing this item from paytm. Paytm cheated me by:- (i) sending me duplicate, used, defected (non working) wireless mouse. (ii) once paytm gave me cash back of rupees 250 while purchasing and after that taking it back to me in another way. They are taking back the benefit of that promo code in another way which i used on my first buy form paytm. Which i have already been used now how can i give it back to them and if they want it back in this way. I need refund of full amount which was deducted instantly at the time of purchase. 5) as per telephonic discussion with paytm, they said that you will be able to use that same promo code again on your next purchase. But it did not worked. I need the same scheme which i used at the time of purchase, or a new mobitron sleek wireless mouse from paytm instead of old one, or refund of rupees 299.

I placed an order on paytm using discount offers given by paytm. After the promotional period is over, they cancelled my order because I availed discount even though the product is in stock. Disgusting. Why he hell of cheating its customers this way. Such a dis repute to Paytm.

Sir. i had a paytm wallet balance above hundred. But now i dont have wallet balance.i got mail about you sent your wallet balance to your friend wallet like this from paytm care. But i did not sent my money to any one .i think somebody theft my money. but i have transactions id number[protected].

I booked oyo rooms with promo code according to which I was supposed to get 40% off which I didn't get. The oyo room order ID is #ypuvef8id0f74cfkocvrlcqz and paytm cash transaction ID is[protected] Trasaction amount is 3098. Supposed to get 40%off Please credit it asap.

Sir. i had a paytm wallet balance above hundred. But now i dont have wallet balance. i got mail about you sent your wallet balance to your friend wallet like this from paytm care. But i did not sent my money to any one .i think somebody theft my money. but i have transactions id number . help me

Hai
M saurabh kumar singh
Email [protected]@hotmail.com

I have not received the complete order, i have received only 1 packet in which 3 deo bottle was there, i need my product, i don't need cashback in to my paytm wallet i need rest 6 engage deos bottle.
Order no-[protected],
I dialled so many times but nobody gave me response
.

I have complaint to paytm on 01/nov 2015 plz do something
Ticket #[protected]: donot fool the customer, i need my rest 6 deos bottle amy doorstep.

I paid the VODAFONE bill ([protected]) on 5th Nov, 2015 at 1.33 p.m. for Rs.233/- through transaction id[protected] but it got not credited my Vodafone account. The status of my payment is sucess and they deduct the fund from my account accordingly. My Vodafone Bill is still pending now.I wrote so many times to PAYTM customer care, but they are not providing and communicate with me. The helpline customer care number of paytm is not working . It Always shown bisi, if by-chance it ringing than not picked.
They are not credited promocode amount in my account for the same.
please clear this issue as soon as possible.

And who can bear the late payment charges. please advice me.

Ravi
[protected]
[protected]@dsefl.com

There were 9 illegal transaction in my account. Please see attachment. I would like to know who has used this money. I have also filed police complaint. I don't want to complain but rather cooperation. If PayTM will provide me information I would be grateful.

I paid the airtel land line bill[protected] on 30th and 31st of october for 100*5 = 500, but it got credited only 300 to my airtel account. I wrote so many times to PAYTM customer care, but they are saying and sending the same information repeatedly that the payment is successful, which is not. I spoke to Airtel customer care, they said that the payment is not done. Order details in paytm are: [protected] [protected] [protected] [protected] [protected] My Airtel Landline number is[protected] My mobile number is: [protected]

Dear Sir
I had place an order for Guitar on 31/10/2015, I had paid them on line using Credit card.
Till date they responding to my queries regarding dispatch of the said items.
Order Ref no- [protected].snapshot of today morning screen is enclosed. From 31/10 to 7/11 status is same courier yet to pick up.

Kindy advise.

Regards

I had recharged my paytm account with Rs 200, twice, that is Rs. 400 total, but no money is showing in my paytm account. I had recharged through my uber account. so the balance shows on my uber account but not on my paytm wallet when i open the paytm app. Even through uber i am not able to use my money and the payment has been charged frm my bank account already. what should i do?

Hi, I had ordered "Sony Bravia KDL-43W950C Anroid LED TV on 20th October 2015 on PayTM website. When I ordered, the item had a special offer of Sony Blue ray player worth of Rs 6990/- as Freebie. I have received the order on 30th October 2015 and found that the freebie (Sony Blue Ray player) was not delivered as they promised. I have raised the concern with PayTM customer care. I requested them to either send the freebie item as you they promised or refund the money worth of the freebie. They have promised me to resolve the issue with in 2-3 days. However I did not receive any communication from them after 3 days. Again I wrote a mail on 2nd November 2015 and I got reply to wait for 2-3 days again. Again on 5th November 2015, when I asked about the update, they are asking me to wait 2-3 days. After losing faith, I have taken the decision to raise the complaint against Paytm. Please take corrective action on Paytm and make sure that I will get the item as they promised.

I make the payment of rs 1639 through paytm and the same amount is deducted from the bank account but the money is not received by the airtel. Paytm app shows that the airtel server is down i talked to airtel representative they told me that there is no such problem in their system. i dont know what the hell is wrong with paytm i used this site a lot time without any problem but from couple of weeks i am getting a lot of problem from u guys.. Please resolve as soon as u can. Date of recharge 5 november 2015. time 1 pm. please make payment to Airtel as my last date is 7 November

I received faulty shipment(Order [protected] Air conditioner) on 15th sept.I took this issue to customer care.

Its been more than a month since i received mail from paytm team for refund(25th, oct ), but never heard anything from logistics team for pickup till date

After several communications via email and several hours on phone, the issue still remains unsolved. I'm fed up with poor customer service...

Tend to the issue quickly ...

I gave order of two dinoshakes (order nos-[protected] & [protected]) weighed 500 grms each. but I have been delivered with 200 gms dinoshakes each. reverse pick up was initiated by you on 16 sep 15 through NUVO EX REVERSE PICKUP SHEET ( awb no - PTM0361684 AND PTM[protected]for these items but refund for the same has not been initiated in my wallet. after complaining in consumer forum, THE refund verification head mr rahul gupta (id no - RE852130) called me from Bangalore on 31 Oct 15 and in the name of transferring money through atm, he swept approx. Rs 17000 THOUSAND from my A/c and my Husband's a/c no, saying its PAYTM policy. Mr Gupta, the fraud on behalf of PayTM has transferred the amounts FROM TIME 1730 HRS TO 1807 HOURS ON 31 OCT 15. after complaining to Consumer complaint forum, on 03 NOV 15, I was refunded Rs 1600 in my PayTM wallet. the PayTm guy named Mr Rahl Gupta (id- RE852130) and Mrs neha, who contacted me during refund policy conversion are the main culprits. I think they are malaigning the name of the Company. Rahul Gupta swept my money saying its the policy of PayTm, u have to share OTP and ATM details. after he swept the first amount of Rs 4400/-, I again asked him abt the matter, he told me, its the policy and you will be refunded in no minutes. In this way he swept Rs 14, 385/- from my a/c and then he told me that for the second order refund, you have to share another ATM details and swept Rs 2000/- from my husband's account. He also added that all the money, showing swept from my a/c and husband's a/cs will be credited in next 30 minutes. Basically I was frauded by the Pay Tm. I have sent a complain to the Pay Tm also. the Company asked me about the details, i forwarded it and also forwarding it to you for reference. please help me out, i m also planning to lodge an FIR about the company for forgery, THE DETAILS SOUGHT BY PAYTM ORGANISATION ARE FORWARDED HEREWITH FOR YOUR REFRENCE and sending the bank statement of deduction on 31 oct 15:
(a) Date of Transaction - 31 Oct 15
(b) Total amount of transaction - Rs 16385/-
(c) First 6 and last 4 digits of debit cards - 459150******8725 (Rs 14385) &
459151******8364 (Rs 2000)
(d) Bank statements of mine and my husband soumen samanta are enclosed as an attachments.

dalia samanta
[protected]
 

I am abhinav kumar . today ( 4/9/2015 ), a person called on my number and my mother picked the call he told her that he is speaking from " TELENOR " and my number will be blocked if she does not tell the code inside confirmation messege sent on my phone ..so she tells the code my mother is unknown of what is paytm latter when i checked ..message was for PAYTM activation on my mobile .. i called telenor and found this call as a fake and fraud i have requested telenor to block my number please help me my number is [protected] the message that was sent on phone was : verification code to your mobile# on paytm is 108123, this verification is important for safety of your account and must be done before you proceed please help me

I ordered a mobile htc desire 620g of Rs 12259.00 on 22.10.15 and cancelled on 23.10.15 due to some reason. now paytm is saying that they have refunded my money to bank but it has no credited in my account yet. i have complained regarding to paytm but they are saying that with this reference no [protected] contact to bank. i have contact bank and bank is saying that they have not get any money from paytm and paytm . please see my matter

I had placed an order for Nivea Silver Protect Deo Spray alongwith Old spice Fresh lime deo spray for a total amount of Rs.337/- on 29/10/15. I received delivery of Nivea Deo on 3/11/15. I was surprised to note that the product delivered to me was an expired product and the expiry month was 07/2014 (July 2014). 16 months ago.

I booked two bus tickets through paytm on Tuesday, October 27, 2015 from Tirupati to Banglore and travels name is varsha travels and
PNR :7494VF5
Paytm Tiket ID:OEIO6Z
Order ID:[protected]
but Varsha Travels messaged me on Tuesday, October 27, 2015 at 3:51PM that bus was cancelled.
But amount that i paid through didnt get refunded till now.I just want u to refund that money immediately.

I have ordered apple i phone 4s 8gb (black) order id [protected] awb no[protected] the seller of the i phone is ganpati traders rohini delhi when i get the product i have geted shocked the parcel have bathing shop i have opened the parcel in front of courior boy the courier boy refuse to return the parcel please help me asap my contact no is [protected]