PayTM Mobile Solutions Complaints & Reviews

After sending lots of mail to your Paytm service providers, there is no response and they are not taking any proper action regarding return process of my product. After making a call to your service provider they told me that they will take action within 72 HOUR but there is no response. I file my complaint on 6th Nov and today is 12th Nov. I am not getting any positive feedback from your side. Please kindly return my product as soon as possible or kindly exchange with new one.

The site is refusing for exchange, first they give attractive cashback offers and that too on prepaying for products, then they delivered the different sized product and once u spend your cashback that too unnecessarily on their site only via different modes and when you ask them for exchange they are denying it saying that they will only return the product and no exchange. so that i will get reduced amount only and to order again and get the cashback and then spend it again on their site. Thus making a chain business by manipulating the customer and extracting their money in this way. here is the image of what they wrote on the product on their invoice and what i get inside. the same has been repeated many times before, giving the same excuses again and again.the Order No is[protected].

Order Number: MPtkt - [protected]. Date of Delivery: 13/10/2015 and Date of complaint : 12/11/2015 It is pack of two lakme eyeconic kajal set. It is a fake product. It can be verified from the print on the kajal. There are numerous spelling errors in the print with the blue band on the kajal darker than the original one. Also as printed on the kajal it is smudge-free upto 10 hours. I have used the original one. It is indeed smudge-free. But this one is not so. It smudges almost immediately and is the black colour is of a lighter shade. I am a regular buyer from Paytm. Such a thing gives bad impression of the online buying portal. On compliant to PayTM they simply ignored the issue giving the reason that it is beyond the seller's 15 days return policy so no refund can be done. They are simply ignorant of the negativities of a fake eye make-up. A counterfeited product being sold through their website is not an issue but a refund is.

Hi, SUB: Order No is [protected] | Still under " Processing" Status !! On Nov 9th 2015 i have undergone two transactions one is Top Up for Rs-50/- this was successful and second one is 3G top up for Rs - 67/- which was still under processing... Also requested for cash back and still no response from their end.

My wallet amount is missing since yesterday. I made several complaints, till now no proper response from paytm.
Can U Pls provide me the account no and name of the bank /paytm in which my wallet money is transferred. Any contact no and address. So that I can contact to the respective bank with police complaint.

Paytm order number [protected]. Can your customer care call on [protected]

Sir, I am trying to transaction on shop amazon at Rs-99/- on my icici bank credit card. but it does not success and got a massage transaction of Rs 5000/- using the credit card 5241xxxxxxxxxxxx0009. is made at PAYTM.COM. on 12-nov-2015 at 11.57 am is success..& my transaction id -376493. I have already contact with my bank but there is no problem from bank side .& he say please contact merchant paytm . noida, HE REFUND THE Amont. Please find out the fraud and refund the fund on my acct. Txt details are given below CREDIT CARD NO-[protected] AMONT-5000/- BANK NAME- ICICI BANK LTD TRANSACTION ID-376493 TRANSACTION DATE-12-NOV-2015 MARCHANT NAME-PAYTM, NOIDA REGARDS Ankit [protected]@yahoo.com

I have a lot of complaints against PayTM. 1) They deliver faulty products most of the time. 2) The goods to be dispatched at times takes more than 2 weeks, But in the site it provides you 2 weeks delivery time. When customer care is contacted they ask for Sorry and then reply saying it might take another 20-25 days which gradually ends up cancelling the product. 2) When customer care is contacted the only reply we receive is "Sorry for the inconvenience". They do not even try to understand the root cause and give a clarification to the customer. 3) I ordered for Car Dashboard cleaner and I received Car Shampoo. Now PayTM is telling me they will refund the amount. But what about the time I wasted for searching the product, ordering it and then wait for it? There is no compensation for that. Customer care person is asking me questions that are not even related to my issue. They have dumb customer care.

Hi, PayTm was running a 20% cash back offer on big basket during 1st to 3rd November on bigbasket. I have not yet received my cash back after 11 days of paying for the order through payTM and no response to emails either from their customer support desk. Big basket order # MBFVO[protected] Paytm txn I'd :[protected] Txn amount : 1475 Kindly look into the matter Thanks Lalith

Hi Team,

I've added 1500 cash into PayTM wallet, after that i spent some amount and balance i expected is Rs.463.07(I have a list of orders where i spent money).

But the current wallet balance is showing Rs.227.8.

I have asked the customer care through mail that where is remaining amount Rs.235.27 which is not showing in balance which i didn't spent anywhere.

They are...

Your Order No is [protected] 8:27 am, Oct 28 2015 Order not delivered. Requesting to refund the money back into my CC, but concern never honoured. A small request to call back was never honoured by this company. They want us to spend on their website, but could not return the spent when they could not fulfil what we need.

Sir/ Madam

I had ordered a Juicer mixer grinder vide their order# [protected] dated[protected] for a amount of Rs, 1832/- paid in advance.

The same was delivered to me on[protected].

The Item is defective (Motor doesn't work properly, Juicer spills the liquid all around) and same was informed to PAYTM on[protected].

They asked for the photograph and order No. of the product, which has been sent to them many time through many e-mails.

Now they are sending un relevant queries like, my complaint is about wrong product receipt and resent the info and photograph of the product.

I have also stated to them that
a. the packaging was fine at the time of receipt of the product.
b. The defect is from the time of receipt of the product itself and is a manufacturing defect.
c. The product doesn't have any visible external mark of damage.
d. They were requested to take back their product and refund my money.

But i am not finding solution through their customer care (Help line)

Therefore i request you to treat my complaint as FIR and initiate the proceeding for fraud and deceit to recover my money & damages and relieve me of mental agony I am facing.

Thanks
Dhruv Kant Singh
[protected]@gmail.com

Seller : Shopping-kart.com Tenda S105 5 Port 10/100 Mbps Unmanaged Network SwitchTenda S105 5 Port 10/100 Mbps Unmanaged Network Switch Qty :1Rate the seller Promo Code CA15 Applied Cash back of Rs 64 for Promo Code CA15 has been successfully added to your Paytm Wallet on Tue Jul 28 2015. Happy Shopping!Shipping fee:FREE Delivery by : 3-AUG-2015 Rs 426 Rs 700 39% Return Rejected item recived marchent but not credit amount in my paytm account & no be credit my bank .

Dear Sir/Madam, I am Samrat RoyChowdhury had made recharge on yesterday night around 9 PM for Rs161 in order to get 1GB 3G data package from paytm in my Air Tel number: [protected] My Order No. is:[protected], but still I have not received my data package. I have informed from Air Tel customer care that this above mentioned recharge is invalid. Under this circumstance I have made several compliant from company's web portal but they are totally unresponsive. I have called paytm customer care number:[protected]telling busy when I am calling) [protected]not able to connect with customer representative) Under this situation I am severely irritating about your service. Please do the need full thing to get my amount back

I recently bought a samsung galaxy note edge from paytm and its not working after many emails they only insist me to get warranty from the service centre. I bought a mobile phone from paytm Samsung galaxy note edge i pay amount of 43557/- for order no [protected], invoice no. 35059/[protected]. the costumer care phone no. get disconnected every time after recorded messege. proper solution also not provided by grievance redressal system. very poor customer care service from paytm.

Sent from my iPhone. Hi sir /mam
My self Dadhichi dave and by profession I am teacher, last 18 October I try to purchase external hard disk wia Paytm but unfortunately I am failed but my axis bank credit card have two transactions successfully and cut my money so on that time I complain both side bank or Paytm now my bank say merchant side one transaction cut but one is excepted but I do not got any product and sir last few day I connect your customer care no[protected] and other but it still busy
Plz sir bank say me this transaction ID
[protected]

Hi,

I have been contacting PAYTM since last few days on our last communication on multiple complain tickets id[protected] and[protected].

I am not receiving any reply on my issue.

Hope you can help me soon!!!

Regards,
Bharat Ramsinghani
Mail id : bharat.[protected]@gmail.com
mobile : [protected]

I have ordreed the lenovo a6000 (Black) product from paytm on nov 05 2015 8:24 am and they have delivered me with box of stone and soap in it which is delivered nov 10 2015 time : 2:50 pm.. I don't think is the way to treat customer, paytm is cheated. On top of that i have tried reaching customer case number[protected]/+[protected] but no response

Delivery nov 10 2015 time : 2:50 pm

Below are the product detail. I have attached the images for the same. I hope consumer complaints forum will help me on this

Your order no is[protected] order placed on nov 05 2015 8:24 am
Lenovo a6000 (Black)
Cc transaction no 008277

Delivery nov 10 2015 time : 2:50 pm

Courier company details :
Awb number:[protected]
Courier company: ecom express
Courier company details
Ecom express
No. 14/12/2, samalka old delhi-gurgaon road new delhi - 110 037
Contact number:[protected] / 66598800


Regards
Ankush
Budihal.[protected]@gmail.com

Hi,

My name is Vijay and I have placed order in PAYTM for Micromax 40B200HD 39 Inch LED TV (HD Ready) and my order No is [protected] on 14th of August 2015. I got the product on 20th of August 2015 with damaged condition. I have uploaded damaged photos and placed for return request. After 1 Week they said we don't have any service for return pickup from your location and you can send the product by yourself and we will pay the transport changes. When i was contacted to my local courier they said charge for return the product 3400/- Rs and i informed same to paytm and they said we are not ready to pay that much amount and we will arrange the reverse pickup. But till not i didn't get proper response from them, every time when i called to customer care they are saying we process your request to our concern team we will get back to you within 24 to 48 Hrs. But till now my issue is not resolved. It was almost 3 months has gone still they are not process return request.

Hello,

i have purchased the product and quality is not good due to which i have raised this ticket to return the product.
while purchasing the product the description was Large size No splits in cashews, whereas the quality of cashew is so bad that there are many pieces of single cashew.
more than 20 days passed and finally they are saying that they will not take return

Dear Sir's,

My Name Murthy N, My card No [protected], 09 Nov 2015 afternoon 12.30 pm from my SBI account money stolen from online traction, Through Paytm online tractions we are trying contact the PayTm there is no support from their side after that we have send mail still they have not received for that.

The Fraud Mobile No - [protected]

I request you to get back my amount...

Regards
Murthy N