PayTM Mobile Solutions Complaints & Reviews

My order no.[protected] dt.06.09.2015 for rs.550.00 recharge in bsnl no.[protected]. Recharge is not done yet & not recd refund the amount. I was complain at help desk THAN THE COMPANY PAYTMREPLY IS Hi there I understand that your recharge did not go through even though the amount was deducted from your account. We would like to inform you that your recharge is currently pending from operator and we are waiting for a response from them. We will keep trying to get the final status of your recharge and will refund your amount in your Paytm wallet if do not hear anything from them in next 24 hours. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sourabh

I had purchased an apple iPhone 6 64 GB gold from paytm website seeing the attractive 8000 INR cash back offer and the seller's review was also good having rating 4 out of 5. the product was defective and I had visited Apple's I Care at forum mall, Koramangala, they also confirmed that it’s a defective product and informed me that they are giving me a letter of service stating that it’s a defective product and can be changed by the seller without and facing and hassle, when I contact paytm they told that they don't have replacement policy and I will have to return the product and get the refund and place the order again. They told that they will return the full amount within 3 to 10 days by the same means through payment was made. After returning the product paytm has refunded only part payment made and has eaten up my 8000 INR cash back amount which I was supposed to get as soon as seller ships the order they did not returned it that time saying that your wallet's limit is over and you will receive it next month in between when we did not agreed to wait for a month's time to get our 8000 INR cash back they took our saving back account details to direct deposit this 8000 INR cash back in our account rather than in paytm wallet and after some 3 to 4 days I had raised return request so they said that they will refund full amount the way it was received, so we thought that this 8000 INR will also be refunded in our Credit card only and not in our account. But to our surprise they never returned this amount neither in credit card nor in our bank account and not even in paytm wallet. When we approached them they told that they will let us know the reason in 48 hours why has this happened and after which we received an email saying that they had put this amount in our paytm wallet but we can get it as the limit is not there. First of all when we had returned the product there is no question of cash back, they were supposed to return our entire money by the same means through which they had received it as payment against iPhone 6 Gold 64 GB and second thing even if they have given it as cash back for whatever reason, in this case also they had taken our bank account details for crediting this amount directly to our account, then how come our money is lying in their so called wallet and that too we can’t get it coz of their so call limit is over. This is totally nonsense and crap what they are giving us. They just want to keep our money with them as long as possible. I tried upgrading my wallet for which their representative called me and said that they can only collect my documents after 7 days and not now and said that this entire process will take 1 month time which clearly says that by any means or ways they are not ready to return our money before October, where as I had paid for this product on 15th August 2015 almost 45 to 50 days they will keep our money without paying any interest on that. My request is to please do not buy products from paytm especially apple products as they are not even authorized seller for Apple products otherwise I would have not faced so my problem for getting a replacement for a defective iPhone. It’s their trap to eat up our money by saying that they will give cash back which they will never give as your wallet can not hold it. Thanks, Divya Gupta W/O Saurabh Kumar Gupta

I have Mobile Recharge with 499 from PayTm for Mobile Internet. They have Promissed that they give 3GB data of 3G for 90 Days . But i got only 1GB data of 2G services only received .when i called to Aircel Customer, Didn't receive proper response from them. Finally came to know that from one of the executives, This benefits are not available in their network and they advised me to contact the Retailer. Couple times i have raised Concerned through Paytm Website .But didn't get any response. Please see the benefits which they promissed in the below Screen shot. Thanks,

HI, I have done a mobile bill payment of Rs400 on PayTm, the amount is debited from my account, but the Bill payment is not done. I raised complaint on their website, but I did not get any reply. Tried calling the CC numbers, no response. I not sure how to handle this situation. My Order No [protected], Mob:[protected] PayTm is not Trust Worthy. .

I have given order to paytm dated 28-june-2015 for NIKE shoes, since i recceived this product im continuesly contacting paytm that this is Fake product as there is no SKU number on Box.I called CC no and mailed atleast 10 times but no clarification was done. Finally i requested them to take return this product which they agreed.But since last two months they are not taking back.i have received 5 calls from courier company for reverse pick up but they never came.last week i received mail from Paytm that my reverse pickup is cancelled and i have cancelled this reverse pickup which is absolutely fraud and paytm cant poove this. I have been so much pained mentally and physically by this company. Please suggest how to take necessary action against this company to compensate me. Regards Avinash mehta

I was trying to bill payment of my tata number rs 1260, on 2nd September but pyatm showing operator down and order was in queued form last 8 days .many times mailed to paytm care but they are not properly response, not reply my to my mailed which sent to paytm care so pls help to get reslove my issue otherwise refund my amt 1260 asap Details are below mentioned Paytm registered no- [protected] Order no :- [protected] Order date : 2 September 2015 Order amt :- 1260 Bill payment no : [protected] Order status : queued Thanks Hiren rathod [protected]

I had purchased a godrej eswipe model through paytm. They had sent me a defective product. They promised me that they would take back the product in next 5 to 7 working days but till now they have not taken back the product. They are cheating the customers and they are fooling them that they would respond in 72 hours. Its been more than 15 working days, even now they have not collected back the product. Request you to look into the issue at the earliest.

A new way of cheating and mental harassment . If you place an order on paytm never guarantee you to receive it. They are quite new to market and offering lots of cheap product which they never send to customer. Paytm has cancelled my 8 product since last two month. They cancel the product saying that the seller has canceled the order. Which I believe fake reason. I had a good experience on e-Shopping on other site, I have never gone through such mental agony. Who asked them to offer such that they are not able to provide. Customer care most pathetic, Executive speaks out of topic as parrot.

I have booked a bus ticket from rajahmundry to hyderabad on 30th august, 2015 for guptha travel agency bus in paytm. but on the travel when i have called the agency number which was given by paytm servic, they said that they are from kalyani travels. and they don't know about guptha travels. ticket cost: 899/- travel agency name: GUPTHA TRAVEL AGENCY boarding point: kotipalli bus stand, rajahmundry destination : hyderabad order id: [protected] paytm ticket id: ODCB0Y PNR: ABRS3830487 seat no: L16

Bus got cancelled by the operator when going to nainital from Delhi on 4th September. Now paytm is denying the fact. There is not even a single response from their side I had sent 5 emails to them. on call they said we contacted bus operator and he said bus was not cancelled. I don't know about this mismanagement. The customer care executive was very rude to me and said do whatever you want to do. Why they tie up with bus service when they cannot provide the basic service to their customer. Bus number ending with 2520. Vijay(bus operator) [protected] kalpana bus service.

I was making my bill payment of idea cellular via Paytm and my account got debited however the payment of Rs 1476 is yet not paid to idea cellular. Can you refund my money back. Secondly no one has responded to my mail sent on their customer care email id.

My bank account was debited however the bill of my idea phone: +[protected] was not paid for Rs 1476 and no response yet received by Paytm team on the same. Please assist in getting my money back to my account. Yet no resolution to my issue has been given. Please assist ASAP.

Dear sir I mukund agarwalla regd mob no in paytm [protected] am unable to use my money in my paytm wallet of rs 5000 error shows "oops someyhing went wrong try after 24 hours" but even continuous mails and calls to paytm couldn't help me. I also tried to contact through Facebook but of no use. So please help me from this fraud company

Hi my name is vipin waldia I did update the my paytm application then after paytm cash decuted automatically My paytm no [protected] My address vipin waldia. L&T accommodation area ship building kattupali village, ponneri taluka, trivallur Distt. Chennai. Tamilnadu 600120

I have updated my paytm application then after I did again sign my paytm account my balance is decuted rs805 from my paytm wallet my paytm I'd no [protected] and my address is given below Vipin waldia L&T shipbuilding, accommodation area, village -kattupali, distt -trivallur, taluka -ponneri, Chennai 600120 tamilnadu Please I request that plzzzz give me reply of this complaint

I have done a recharge through uber to take a uber ride, but i have not taken any ride from uber. In my paytm cash it's shows zero. Uber reply me back that ask paytm regarding this and i am not getting any reply from paytm. why i am not getting any reply from paytm i don't know but i want my money back.

Hello, My Paytm account has been blocked, so i requested telephonic call from paytm regarding the issue with ticket no.[protected] because nothing could be resolved via emails, but i haven't received any response yet(08 sep 2015), This is very unprofessional from paytm's end. i am attaching the email exchanges(in descending order chronologically) On Sep 5, 2015 12:58 PM, "PAWAN kishore" wrote: Hello, I want a voice call back(telephonic) from your side immediately to my no. Because it seems the problem cannot be solved through mails. You have put a lot of accusitions on me and my account usage, without any proper details, I haven't placed any bulk orders as you have accused, what do you mean by putting permanent hold on account, without my knowledge or consent, I have been using paytm fairly regularly on the offers given in website no malpractices and inappropriate use. I once again repeat, call to my mobile no. Immediately to resolve the issue, and please don't reply some vague response. I have been asking pin point questions and all I get are vague answers from your side, this is very unprofessional on your part. Regards, Pawan [protected]. On Sep 3, 2015 10:24 PM, wrote: Regarding your experience with Paytm Ticket #[protected]: Repeated Error while ordering Dear PAWAN kishore, Your request[protected] has been updated. Please see our response below. ________________________________ Pratyush, Sep 3, 22:24: Dear Pawan, Thank you for shopping on Paytm.com Our system has flagged your account indicating you have taken advantage of the promocodes to inappropriately earn cashback. These promocodes are approved to be used for personal use and not to place bulk orders. Our system has put you on hold on carrying out any further transactions on Paytm.com. For more information regarding our use of promocodes, see [here] (https://paytm.com/terms) We hope you can understand that these security features need to be built in to prevent misuse of our services and to prevent users from creating accounts for the sole purpose of taking benefit from the promo schemes. In such a scenario, money transfer to bank feature is available so we would advise you to use the service and transfer money to your bank account in next 7 days, post that system will put your account on permanent hold. Sincerely Pratyush ________________________________ rahul.lalwani, Aug 31, 23:24: "Hello This is with regards to the concern which you have registered with Paytm. We have raised a complaint with the concerned team to resolve this issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help! Rahul Disclaimer : ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.""" ________________________________ PAWAN kishore, Aug 31, 19:17: Hello, W.r.t to your reply, you should have mentioned which address you are talking about, I am using only this account with [protected], and to bring to your notice more than one person may order to same address, and I didn't understand your logic behind blocking my account without even giving me a notice, you should have at least given me some form of communication before blocking my account and not even informing me, doesn't your company policy say that. I demand to unblock my account immediately and acknowledge. And I also would want know what all other accounts are you talking about linked to a single address. Regards, Pawan [protected] ________________________________ PAWAN kishore, Aug 31, 19:01: Hello, The said error is appearing from last 3 weeks, I have lost so many offers, and I am not able to place a single order to any address. Please rectify the problem and acknowledge immediately. And it is high time that PAYTM starts voicecall customer service, this mail communication is not workingout, please convey this to ur decision making group. And please don't reply with apologies, rectify the said problem at the earliest. Regards, Pawan kishore [protected] ________________________________ Aakritii, Aug 30, 08:58: Hello Sir/ Ma'am! We have observed that you have multiple accounts registered on Paytm. As per our policy, a customer can have only one account. I have checked and found that you have multiple accounts on single address. Hence, as per our policy, all your accounts have been blocked. Let us know if you have any questions. Best wishes Paytm Disclaimer:- ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.""" ________________________________ PAWAN kishore, Aug 30, 08:41: Hello, The same screenshot is appearing form last 3 weeks every day. I lost so many offers due to this, please rectify this problem at the earliest. Regards, Pawan [protected] ________________________________ Himangi_TM, Aug 27, 12:50: Dear Pawan, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm. Sir, Kindly go as per the screenshot is saying. place your order after 24 hours. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Himangi Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." ________________________________ PAWAN kishore, Aug 26, 21:20: Hello, The attached error is being shown repeatedly, and I am not able to place any orders, please rectify at the earliest Regards, Pawan [protected] Attachment(s) Screenshot_[protected].png

I did top up for Rs.40 in the morning today (8.9.15). The amount of Rs.40 got debited from my sbi account, whose statement i have attached with this compliant. The transaction reference number is CCACI1XFN352IG0AQOTEO2 Please make sure that the money is refunded in my account. Thank you.

Ser am used the paytm. 8-9-2015 dated paytm wallet 500 rs are added in the proses at SBI atm.my amount is debate in SBI account. But not add my paytm wallt. My mail Id is [protected]@gmail.com.(Thank you for using your SBI Debit Card 459XXX1970 for a purchase worth Rs500 on POS 00005344 at Paytm.com Noida IN txn#[protected].) So please immediately salve my problem. My mobile no is [protected]

I have one order to Paytm ooline shopping.rs 1049, , the amount was debited in my debit card., but not bact to money in wallet balance. The saree worth in offer price 499. So when ur return the balance amount in wallet? Plz reply to me I have no the photo copy