PayTM Mobile Solutions Complaints & Reviews

I ordered a pair of nike air max shoes of size uk 11 from the paytm site in june. i received the courier after 13 days and when i opened the box it was o[censored]S 11 and when i informed paytm about this they said its your mistake, you should have checked it earlier please tell me onething whenever we purchase a foot wear we always refer the UK size because its adopted worlwide. Second when i submitted my complaint for return the shoes, it was showing that since 30 august shoes has not been delievered so they can not be returned. It is very sad and these are the things by which our country is going down. Now after 30 august they told me to send the shoes back, earlier they were telling that it is pick up service from door if anything we buy is not good. But no body cares i took a cab from my home and paid rs 400 to send the shoes back.with very difficulty they returned my money and now they are not returning my cab money.

Hi, Somebody logged in from my account on august 8 and spent around 1000 Paytm cash to recharge a no, after cancelling my order and using t same cash. I hv complained the paytm on t same day but still no resolution. I have complained via ll media including mail, Twitter and FB but their CRM and cyber cell are arrogant enough not to resolve t issue yet. Everytime they say that they hv reverted back on mail which I did not receive. If I show you t screenshot of my chat with Paytm CRM, you will be shocked to see their response. My login ID is [protected]@gmail.com and registered phone no: [protected] Paytm is not at all safe, they say tht they have 2 layer verification system but how can then someone logged in my account without verifying the OTP from phone. I am really pissed off from paytm customer care, they are very arrogant. I am still not able to login to my account, as they have suspended my account for time being to get t resolution which I am still waiting even after a month. Request you to help me in resolving the issue. My contact no is [protected]

Dear sir/madam, I ordered a juicer/mixer from paytm on 29 July, 2015. When I got the delivery, I found the product damaged and requested to return it. Paytm officials mailed me to send it back to the merchant and assured me for refund for the same. I already have send the product to merchant, but I didn't get the refund. I am not even getting the reply of my mails from paytm. My details are as below Name Randeep Singh ORDER NO. [protected] Registered Mobile no. [protected]

Deliverd a chiffon saree in the name of gergotte, . costs more by 200 than others. and no proper customer reply and support. waste of money and more monry . not to go with paytm other than telephone recharge may be one of the most cheating company in india!!!

श्रीमान मेने paytm से 9 अगस्त 2015 को पावर बैंक नोव्यसिस का 5200 mah को आर्डर किया था जो मुघे 699 देने के बाद छुड़ा लिया था परंतु बो बिना डेटा केबल के ब ख़राब निकला मेने कंपनी को बदलने के लिए बोला तो उसने मेरी कंप्लेंड स्वीकार तो कर ली पर ये कहा की आप हमें पवार बैंक बापिस कर दीजिये हम कुरियर चार्ज सहित आपके paytm अकाउंट में रिफंड कर देगे मेने बो बापस जो पता दिया था उसपर[protected] को भेज दिया पर ब्लूडॉट की साईट पर ट्रैक करने पर बो अभी डलेवर नहीं हुआ है उसमे tNo Such Consignee At The Given Address05-Sep-201512:53Saket ये मेसेज लिखा आ रहा है 1सितम्बर से मेने कई मेल PayTM ko किये की सेलर का कॉन्टेक्ट नंबर बा ईमेल मुघे दे दे पहले तो उन्होंने 72 घंटे में समाधान का बोला पर अब कोई रिप्लाई ही नहीं कर रहे है मुघे बातये में क्या paytm के ऊपर क़ानूनी कार्येबहि कर सकता हु अमरदीप जाटव EWS24विद्यार्थी नगर बाय पास गुना मध्य प्रदेश 473001 मोबाइल नंबर [protected] ईमेल [protected]@gmail.com

I had booked a online bus ticket from Pune to Sendhwa for 28th August 2015 using paytm. My order No was [protected]. When I reached boarding point I came to know that wrong Boarding Point is mentioned in the ticket and worst thing is that when I was boarding the bus I came to know that no ticked is booked for my name and ticket provided to me in email was fraud. So at the same time I had purchased another ticket from bus operator and completed my journey. I had paid double amount for the single ticket one to paytm and another to bus operator So Please refund my money as ticket is not booked and money is deducted from my account.

Date Of Incident : 07-Sep-2015 Client Number : PayTm Toll Free Contact Helpline Service Number :[protected] PayTm.Com Customer Service Support Phone Number: +[protected] PayTm Official Web Site Address : www.paytm.com I have booked the ticket from HYD-ATP but the amount was debited from my account and the ticket status was payment confirmation pending.I was trying to call the mentioned customer care numbers but those are not able to answered and making customer charges. Can you please suggest in which way to interact the vendor to get my information/payments?.

I purchased a mobile on 27 june from Sangeetha Mobiles. As its Anniversary offer, they said you will get 200 paytm cash for 3 months for the purchase but I did not get any money in my paytm account yet. Its been 2 month now. When I called they gave a paytm person's number and ask me to contact them. When I called that number that seems to be not working. This is highly unprofessional behaviour. If this type of thing happens then customer will think 10 times before purchasing any thing from Sangeetha Mobiles and even Paytm. my no is [protected]. Please give me monthly paytm cash as soon as possible.

Hello Team, This is in to the transaction performed on 20 Aug '15 @ 12:23 pm against Order[protected] for Philips HR1863 700 W Juicer (Black) on Paytm website. Details # ORDER NO.[protected] EMI Transaction No [protected] As per the option of payment selected i.e. EMI on the website, the amount needs to be divided into Equal Monthly installments and the instruction needs to be sent to Bank by the Merchant. Paytm Customer care executive says I need to talk to Bank and convert it. Seller Merchant states He cant do anything as I paid the amount to Paytm. As per bank they have not received any instructions from merchant to convert the transaction into EMI. This is not the first time, I am purchasing something online on EMI. Usually the seller / merchant website send the instructions to the bank within 48 hours or by the time the item is delivered, and bank convert the amount into EMI accordingly. But in this case, nor the merchant nor the seller are supporting . Kindly Help. Regards Prabhjeet Singh EMail - [protected]@yahoo.co.in Tel # [protected]

There is a mock bank exam which is conducted by The hindu newspaper and careerlauncher website . We have to pay rs 99 to appear the exam, In return there is a offer from paytm of rs 99 cashback. They have sent me a mail which contains promo code to add 99 rs to paytm wallet. When i was applying the code it is showing the code has been used. I have not even used the code and there is no balance redeemed in my paytm wallet. Fix the issue as soon as possible . my phone number is [protected]...

There is a mock bank exam which is conducted by The hindu newspaper and careerlauncher website . We have to pay rs 99 to appear the exam, In return there is a offer from paytm of rs 99 cashback. They have sent me a mail which contains promo code to add 99 rs to paytm wallet. When i was applying the code it is showing the code has been used. I have not even used the code and there is no balance redeemed in my paytm wallet. Fix the issue as soon as possible . my phone number is [protected]

Sir, my paytm id is dr.[protected]@gmail.com. I ve placed an order on 16th July, order e id is [protected]. It was for RS.209., RS.7deducted from my paytm wallet and the remaining rs.202 was deducted from my bank ac.the transaction id is PAYTM[protected][protected]@971. IMMEDIATELY amount was deducted from my ac but order was not placed and showed transaction failure in paytm . I immediately called customer care and they said to wait for 7-10days since it is a technical problem will be solved soon and they said that they didnt receive the Money from bank before. I enquired with the bank, they clearly said that it was a successful transact and the id is PAYTM[protected][protected]@971.Again I contacted paytmcare they said the same thing as they didnt receive the money from bank. I explained that same issues occured in last month with my account and it was refunded because problem with paytm transaction not with the bank.but now they replied that Paytm Ticket #[protected]:THEY RECEIVED THAT MONEY AND REFUNDED BACK TO THE BANK. Even after 20days of the order i didnt get anything.So I 'request you to kindly enquire and refund the money in my account. Thank you.

I am not getting option for cancellation on this ticket.ORDER NO. 308995 from hyderabad to srikakulam on[protected]. There is no option in email also.Very disappointed by rude answers given by care people of paytm.I am really face lot of problems cancellation process.

Hi, my name is Gyanesh and i bought a treadmill online on PAYTM worth 11245 with an offer of 45% cashback i.e. 4000 and to transfer this money to bank account an additional 4% will be charged by paytm which was fine with me. But now they are saying that we couldn't deliver you the product as its out of stock. But when asked earlier about the status, they provided me with the tracking number [protected] via bluedart and the status shown by bluedart is that the product is on hold for some regulatory paperwork. They kept my money i.e. for 20 days till now and now they are saying that we can't deliver you the product but will refund your money. My concern and demand is - 1. I want the product. 2. If the refund is done then I want the whole amount without any deduction.

I PLACED AN ORDER TO PAYTM Order NO.# [protected] FOR INTEX AQUA POWER PLUS MOBILE ON 20.08.2015 PAYMENT OF RS. 8769/_ DEDUCTED FROM MY BANK ACCOUNT ACCORDING TO COMPANY THEY SEND MY ORDER VIA DOTZOT COURIER TRACKING NO. V24952304 ON DTD.22.08.2015 BUT TILL TODAY I HAVE NOT RECEIVED THE MOBILE PHONE . ON 2.09.2015 PAYTM SEND MASSAGE ON MY MOBILE & MAIL ID Hi SUNIL! Your order was delivered today. We hope you liked your purchase. DELIVERED AT 4-g-29 new housing board shastri nagar near balaji temple 4-g-28 Bhilwara Rajasthan-311001 IMMEDIATELY I SENT MASSAGE TO PAYTM THAT I HAVE NOT RECEIVED ANY PRODUCT MY COPLAINT NO. WAS Ticket #[protected]: ABOUT Order# [protected] SEVERAL TIMES I WROTE THEM & ALSO TELEPHONICALLY INFORMED THAT I HAVE NOT RECEIVED THE COURIOR TILL NOW ON 4.09.2015 & REFUND MY AMOUNT OF Rs.8769/- BUT NOT THE PAYTM & NOR THE COURIER DOTZOT. IS GIVING PROPER RESPONSE & ARE NOT READY TO REFUND MY AMOUNT OF Rs.8769/- DAILY I AM CONTACTING THE PAYTM EXECUTIVES TELLS IVESTIGATION IS GOING ON WE WILL TELL U IN 24 HRS. 48 HRS. 72 HRS. BUT NO RESPONSE TILL TODAY 4.09.2015 DOTZOT COURIER COMPANY IS GIVING STATUS OF TRAKING V24952304 ON DATED 26.08.2015 DELHI APEX TRACKING STATUS IS ATTACHED WITH THIS PLEASE HELP ME tracking Results To track your Shipment Number please enter any combination o[censored]p to 25 DotZot tracking numbers: (one per line). Select Number: AWB/Shipment Number Reference Number Enter Number: Summary Results Export to Excel AWB No. Ref. No. Status Date & Time Current Location V24952304 [protected] Delivered 26 Aug 2015 & 3:48PM DELHI APEX please help me

I have done mobile recharge of rs 75 wide order no.[protected] on 4th September 10.24am I make payment of rs 75 they shown that transaction is successful but no amount is credited in my mobile account. MY MOBILE NO.- [protected] Ticket no.[protected],[protected],[protected] DC TRANSACTION NO. [protected]

I have ordered lenovo g50-70 laptop(order number: [protected]) on 27th August 2015 for Rs.28490 of which Rs.4274 was recieved in paytm wallet as cashback offer. I received the product on 31 August 2015. once I found that wrong product was delivered (lenovo g50-80) which had no specifications as listed in the paytm website while ordering, I immediately raised a return request on 01 September 2015 at 12.25AM stating that wrong product has been delivered. Also, I found that the paytm invoice and the sellers invoice is totally contradicting as you can find in the attachment. There is not even a single product check before getting the ordered product to the customer. Paytm invoice is stating Lenovo g50-70 and seller's invoice representing lenovo g50-80, if in this case how can one claim warranty on any repairs. Paytm customer care sent only convincing messages but no single action has been taken now. All the mails representing that 'we have forwarded to concerned team it will take 24-48 hours' but it had been 4 days as of now despite sending all the proof images no proper resolution is taken. Yesterday(03-September-2015) they intimated me via mail that 'The courier partner will pick up the product from the mentioned delivery address within the next 5-7 days. In case of any delay, we will notify you within next 72 hours through an email. We will refund the money to your Paytm wallet or bank account after the item is picked & delivered to the seller' which is totally absurd where a customer has to wait for additional week to get his money and the total mistake is on the PAYTM and seller side not on my side but I have to wait unnecessarily. Post the resolution mentioned by them today(04-september-2015) again i received a mail stating 'Thanks for contacting us. With reference to your order number, I understand that you are not satisfied with the product quality. For a faster resolution, please share: 1. the images of the defective product 2. invoice and the packaging (inner/outer). Additionally, please confirm whether the packaging was sealed or open or tampered with, when the product was delivered? Once you send us these details, we will escalate this & take it up with the concerned teams. Upon the required review & validation, we will refund your money. ' This is totally irresponsible way of service and a heavy loss for the customer and not the one who makes mistakes Additional Images can be sent through E-Mail Consequence: Below are the list of consequences I have undergone 1. Repeated calls to the customer care and getting only convincing words not an action part 2. Lost my mobile balance of almost Rs.200 in the process of calling their customer care and following with them 3. Rs.28490 has been given by me still undergoing so many difficulties in claiming it 4.Repeated mails to their customer care apart from my busy schedule I have to follow up with them Relief: Below are my demands 1. Replacement of the original product as mentioned in the product description in the paytm site while ordering(added in the attachment) or a refund of the Rs. 28490 to the bank account corresponding to the card through which I paid where Rs. 24216 would be the refund amount and Rs. 3402 is in my paytm wallet and Rs.872 of pending refund amount for another order (#[protected]). This sums up totally to Rs.28490 should be credited to my bank account without any service charge 3. Compensations for the burden or inconvenience I had undergone because of their service 4. heavy penalty on them to protect other customers from going through the same difficulty

I have purchased blue star ac from paytm..the model which i purchased was differ the model which i got...so i have complaint in paytm they provided reverse courier pick up...the product received to the company but they have not refunding the amount from 1 month they always sayind due to some technical problem we have not able to problem by saying like this they are not refunding my money from 1 month they are using my money from 1 month please take serious action and tell them to refund my money immediately order 1id is [protected]

My account is blocked on paytm.com without any reason and all prepaid orders were cancelled. They have blocked my money in it and not refunding back. Please unblock my account and refund my money ASAP... Mobile no./account id :- [protected]

I placed an order for Zakozee Melamine Dinner Set (Set Of 32 Pcs). They sent me Zam Zam ordinary dinner set. I placed the complain and giving reminder every alternate days. Every time they are asking some new documents like invoice copy, photo of items, photo of inner packages etc. I sent them every thing but nothing happened till now. These are the firm who make fool of people .