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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 939

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D
deena11
from Mumbai, Maharashtra
Feb 17, 2015
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Address: Mumbai City, Maharashtra

On 8th I had booked a bus ticket to lonavala. I wanted to go in the morning but i mistake i booked for 6 pm. When I realised the mistake i cancelled the ticket. Now Paytm have a policy "0% B/W 0-24 Hours Of Bus Start Time 90% Above 24 Hours Of Bus Start Time I am asking them to deduct cancellation charge but how come they can deduct the entire money because some one has traveled on my ticket so why should not they refund my money...this is really ridiculous... [protected]:09:25 Paid for Order Paytm Order #[protected] Paytm Cash Txn ID 921F053A17DDA8C5
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    B
    balapurchase
    from Chennai, Tamil Nadu
    Feb 17, 2015
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    Address: Chennai, Tamil Nadu

    Hi, This is Bala from chennai . I recharged Rs.99 on 06/02/2015 but i got the message that the recharge is sucessful on same day .after wards if i call outside it is saying it is too low for the call.next day i got a call from the person saying that he was calling from paytm asking details and debit card number and account number + atm pin number cvv number .He called me twice and saying your amount will not credited in your account and my debit card will be locked. after 2 days i got a call from another number starting from 90 but he asked me debit card number and atm pin number . I asked why should i give my atm pin number and questioned that person. but still my proble m has not been sol;ved my paytm.Totally i fed up with Paytm. Kindly do the needfull asap and recharge the amount to my mobile number [protected]. I hope you understood. Thanks & regards Balasubramanian.S
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      G
      ganeshreddy
      from Hyderabad, Telangana
      Feb 17, 2015
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      Address: Hyderabad, Andhra Pradesh

      recharge not successful Dear sir recharge .of Rs 50 : not successful mobile.no -[protected] please return my payment ORDER NO.[protected] Feb '15 11:53 pm. Airtel declined your order, however your money has been refunded to Paytm account.But payment not recived my paytm account.
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        A
        anandkumar540
        from Delhi, Delhi
        Feb 16, 2015
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        Address: Hyderabad, Andhra Pradesh

        Sir my Recharge Is Not Success But My Amount in My account Has Been Reduced Kindly Resolve it As Early As Possible I Hope It will Be Done. My Account Number [protected] (axis bank)My Amount 369 Reduced Ref.No [protected] date 16/02/2015
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          S
          shilpapopli
          from Gurgaon, Haryana
          Feb 16, 2015
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          I haven't received cashback against my bus booking which is of 185 and 200. Tried to contact so many times for this complaint but couldn't gt through. In my wallet the amount is showing and then on the same day you are deducting the same amount. Please look into the matter and resolve it as soon as possible.
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            S
            shaila k
            from Mumbai, Maharashtra
            Feb 16, 2015
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            Address: Dharwad, Karnataka

            I had already written a complaint on asking how do we use the cash on delivery facility on paytm site about 4-5 days back, since I 've many purchases pending it would be useful to get Info on this issue And it's not been looked into n responded so please make it fast
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              V
              vishnuprakaash
              from Ernakulam, Kerala
              Feb 16, 2015
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              Address: Palakkad, Kerala

              Kotak Mahindra Bank reference number PG-[protected] OS PAYTM[protected] [protected] Date - 9th Feb 2015 Amount - Rs. 1335.00 towards NIBM India The amount got deducted from my account but by the time I was redirected to NIBM page, the site had already Timed out. So, I lost the money as well as I didn't got the payment successful.
              Feb 16, 2015
              Updated by vishnuprakaash               This is using paytm payment gateway
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                V
                Vishal Shukla
                from Pune, Maharashtra
                Feb 16, 2015
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                Address: Pune, Maharashtra

                i have purchased Dimpy Stuff Soft Pink Teddy Bear Soft Toy-85 Cm on 11 feb. But i had canceled my order on 12 feb. Every day i am mailing to them about my refund and to know my order satatus. but it's than 5 days i didn't got any reply after so many calls and mails. I want to cancel my order and refund my money in my bank account ASAP. It's pathetic service by PayTm. ORDER NO.[protected].
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                  Y
                  Yuva Phani
                  from Bengaluru, Karnataka
                  Feb 16, 2015
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                  Address: Hyderabad, Andhra Pradesh

                  HI, I am Yuva Phani who booked ticket through paytm from hyderabad to bangalore.I came to know afterwords that i booked a ticket from anmol travels which was cancelled three days back.I trusted your site and booked the ticket, but everything went wrong and i lost hope on your site.At last minute i dropped my paln to bangalore and took leave to the office on monday.You have to give proper expalnation for this.Otherwise i will lodge complaint on you people.I want my money back and i want compensation for my valuable time.I spoked to travel agent and he was saying that it was paytm mistake.
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                    S
                    suganthi s
                    from Delhi, Delhi
                    Feb 16, 2015
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                    Address: Chennai, Tamil Nadu

                    I recharged on 16.02.15 for Rs.197 (3g plan) by 11.00 AM /- but still now not added in my account. But amount has been debited .My mobile no:[protected] kindly resolve the problem. After that i recharged for Rs.20 but that has been activated
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                      K
                      krishnarao.thota
                      from Coimbatore, Tamil Nadu
                      Feb 15, 2015
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                      Address: Khammam, Andhra Pradesh

                      My Recharge Is Not Success But My Amount in My account Has Been Reduced Kindly Resolve it As Early As Possible I Hope It will Be Done. My Account Number [protected] My Amount 200 Reduced Ref.No IG00PNSXG3 Date 16/02/[protected] time 08:07::59
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                        L
                        Lam
                        from Meerut, Uttar Pradesh
                        Feb 15, 2015
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                        Address: New Delhi, Delhi

                        I received an order of 8 items out of 10 which i placed an order with two different colors. so, i thought of checking it online and my acct get blocked. kindly unblock my account so that i can see the status of the remaining ordered and also want to use my cash back amount in my paytm wallet.
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                        My paytm account is block so kindly unblock my account my account no is [protected] so pls unblock my account kindly...
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                        my paytm account is blocked plzzz unblock
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                        Please unblock my paytm account .. my no. [protected] i have aprox. 4200 rs. in my account.. i have sent mail to [protected]@paytm.com .. But not reply ... nd..call costumer care 2 times ... but my account in not unblock ...plz help ...
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                        my account is block without any reason and i want my money back please refund my money or unblock it soon my number is [protected]
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                        My name is maahi my paytm account is block and my wallet balance is 7000 How to Un Block my Paytm account I send A mail to [protected]@paytm.com But No Replay Plz Help Me register contact number is [protected]
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                          A
                          Arpit Mishra1
                          from Noida, Uttar Pradesh
                          Feb 15, 2015
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                          Address: Bangalore, Karnataka

                          I had purchased a samsung phone from EZONE Central Mall Bellandur Bangalore. I was promised a cash back in the paytm wallet if I download the paytm App. However no such cash back was given. Now I am In a mess. No one is helping. Even the samsung customer care says they cannot help!! I have sent them plenty of Mail but of no use.. Below is the link to the offer. https://paytm.com/offer/samsung/
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                          Paytm - Samsug Cash Back Offer

                          i am also suffering from same problem as i have purchased few days back new samsung galaxy e7 and i was promised a cash back in the paymt wallet i will get rs.500 every month for next 6 month but still i did not get any notification.
                          Also i have mailed to paytm team for this problem but still i did not got any reply or solution on this i think they are making full to the customers.

                          anyone can solve this please
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                            A
                            anit1995
                            from Igatpuri, Maharashtra
                            Feb 14, 2015
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                            Address: Mumbai City, Maharashtra

                            I have recharge (mob. No.[protected] Airtel recharge of Rs. 57 order no.[protected] and (mob.no. [protected] Uninor recharge of Rs.20 order no.[protected]and (Mob. NO.[protected] Airtel recharge of Rs. 110 three times order no.[protected],[protected],[protected]and (mob no. [protected] Airtel rs.30 ) ( mob. No. [protected] uninor Rs. 30 two times.) But amount deducted From account but rechage not done. So, please refund my amount as soon as possible.
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                              P
                              Prashanth_1981
                              from Bengaluru, Karnataka
                              Feb 14, 2015
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                              Address: Bangalore, Karnataka

                              Hi, PayTM has blocked my login, which says temporary block from last one month. I have more 1k left in the account. Now, first they asked me for last 5 transactions. I gave them. After 3 days, they are asking for bank statement to unblock. Are you serious?
                              Feb 14, 2015
                              Updated by Prashanth_1981                               I have escalated to their grievance dept. But, they are not concerned.
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                              Please share ur contact details we will u toch as soon as possible


                              Thanks
                              Paytm support
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                                R
                                r.k. verma
                                from Mumbai, Maharashtra
                                Feb 14, 2015
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                                Address: Lucknow, Uttar Pradesh

                                I placed a PREPAID order on 26 of Jan.On 6 Feb courier man said that this is COD order and refuse to give me the parcel. After that I make number of complain to Paytm but did not receive any detail about my order. But today on 14 Feb I receive conformation from Paytm that my order is delivered. Is this is a JOKE? On courier website it is showing UNDELIVERED and you are saying that it is delivered. Refund my amount NOW... WAYBILL NO. 04061432 RED EXPRESS REFERENCE NO. ZZ00143373 I'm attaching the proof of not delivered product. You can also check it on courier website RED EXPRESS. Please contact me [protected]@ovi.com
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                                  ruchita dayal
                                  from Thiruvananthapuram, Kerala
                                  Feb 14, 2015
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                                  Address: Bhopal, Madhya Pradesh

                                  I have recharged my tata sky with Rs.301/- on 05/02/2015, but transaction had been failed tr.Id no.[protected]. But my account had been debited . When transaction has been failed than amount should be refunded to my account. Please check the status of my transaction Id 75228014 & refund my amount. Thanks.
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                                  Still not received my 301 rs from your side kindly do the needful.
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                                    TARUN K GARG
                                    from Delhi, Delhi
                                    Feb 14, 2015
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                                    Address: Hoshiarpur, Punjab

                                    I recharged my airtel number [protected] with full talk time plan of 350 Rs . with a transaction id[protected] . 350 Rs were debited from my bank account by paytm but till now the recharge has not been processed by paytm . There is no balance in my phone and i am not able to make important phone calls .
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                                      E
                                      EGO
                                      from Alappuzha, Kerala
                                      Feb 14, 2015
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                                      sir, i complained about the not recharging of my mobile number sir, i rechared my mobile number [protected] for 89 rupees on 13th February 2015, the sum of money has been deducted from my account ..i got message in my number connected to the SBI account stating that the transaction is successful, But the number is not recharged til now . i opted roaming free package. the a person from customer service called and asked our atm card number and account number not we are lossing money from my account. the numbers of the customer care persons were [protected] and[protected] now iam lossing money from my account . iam planning to chart the case in consumer court if the money is not returned in 24hours
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                                        Pragya Agarwal
                                        from Pune, Maharashtra
                                        Feb 14, 2015
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                                        Address: Pune, Maharashtra

                                        I want to return my paytm product with order #[protected]SHOPPING and want the refund in my net banking account. also send my paytm wallet cash in the same net banking account i.e. SBI from where I did this product payment.

                                        Also send me the paytm contact number as there is no direct number to contact paytm customer care.
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