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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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PayTM Mobile Solutions reviews & complaints page 938

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J
jhunna
from Hyderabad, Telangana
Feb 20, 2015
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Address: Hyderabad, Andhra Pradesh

I placed order for Accuchek test strips on Feb 10. After continuously waiting and tracking it for last days i get the status as the itemm has been returned. The item was never brought to my given address nor any called on the given mobile no.Please immediately arrange to deliver the item for the sake of your credibility in this fiercely competitive business. K.K.srivastava
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    Urvil Patel
    from Ahmedabad, Gujarat
    Feb 20, 2015
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    Address: Ahmedabad, Gujarat

    Dear Sir.. Mobile Number-[protected] order Number[protected] Product Name-snoogg marlboro pack cover for iphone 5c Pickup Receipt No[protected] My Paytm Ac/ Showing Return Approved But I Have Not Refund Money... I m waiting fr your response.. Do necessary to refund as soon as possible.. Thnks...
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      Saravanan Devaraj
      from Bengaluru, Karnataka
      Feb 19, 2015
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      Address: Bangalore, Karnataka

      Today morning I made a transaction of rs 3100 to pay my vodafone bill payment the amount has been deducted from my account but the bill payment failed. I tired to pay more then 50 times with different types of amount but rs 1000 has been successfully done.But amount of rs 2100 still in the payment wallet. Already I raised the complaint through email and customer care number[protected]. But none of the paytm customer care executive care about the customer issue this is the pathetic service which I was saw in my life. So kindly solve this issue with higher priority . my number [protected]
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        R
        Ramdas Hadke
        from Mumbai, Maharashtra
        Feb 19, 2015
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        Address: Pune, Maharashtra

        Hello, Further to your mail below, could you please confirm if the transfer is complete .Could you also advise any transaction code?? Regards, RAMDAS Mo. No.[protected]. Regarding your experience with Paytm Ticket #[protected]: Credit card fraud by paytm Meenu, Jan 22, 18:35: Hi Ramdas, We are going to do my best to help you. We have initiated the transfer to your bank. The bank may take 3-10 working days (and sometimes even more) to show this money in your account/card. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Team Paytm
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          Nivedha Manoharan
          from Chennai, Tamil Nadu
          Feb 19, 2015
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          Address: Chennai, Tamil Nadu

          When I login, it is asking for verification. I didn't give my mobile number in my profile. But it is asking like this "To avail offers & cashbacks on Paytm, you need to verify your mobile number here." But I cannot edit the phone number field to give my number and verify it. I have attached the screenshot. Please have a look into it. Thanks before.
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            S
            Saurabh Kirti
            from Delhi, Delhi
            Feb 19, 2015
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            Address: Gurgaon, Haryana

            Hi Guys, I have my account on paytm by email as [protected]@gmail.com. It's been blocked since 2 weeks now (don't know why), now the account has money in wallet (around 3.5K) which I have to use to buy some stuff as there was a offer on buying the same pay through paytm. Please don't use paytm. These guys do not have any customer support number and if you drop them mail ([protected]@paytm.com), they will not even bother to revert or acknowledge. Now when I have dropped them mail to resolve the issue there are not even responding. I have already sent 3 reminders but they continue to ignore as if they don't care. All my request / suggestion to everyone out there is, not to use there wallet even if they have some cash back or offer. Please suggest me way forward in order to take legal action Paytm Thanks, Saurabh Kirti
            Hi Guys, I have my account on paytm by email as [protected]@gmail.com. It's been blocked since 2 weeks now (don't know why), now the account has money in wallet (around 3.5K) which I have to use to buy some stuff as there was a offer on buying the same pay through paytm. Please don't use paytm. These guys do not have any customer support number and if you drop them mail ([protected]@paytm.com), they will not even bother to revert or acknowledge. Now when I have dropped them mail to resolve the issue there are not even responding. I have already sent 3 reminders but they continue to ignore as if they don't care. All my request / suggestion to everyone out there is, not to use there wallet even if they have some cash back or offer. Please suggest me way forward in order to take legal action Paytm Thanks, Saurabh Kirti
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              SoumyadeepG
              from Mainpuri, Uttar Pradesh
              Feb 18, 2015
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              Address: Bikaner, Rajasthan

              I want to draw your attention towards an inconvenience faced during my online recharge of my reliance gsm no. [protected] on 17/02/2015 at 9:33 pm.
              I tried to recharge my no. with Rs 111/- from Paytm.com.
              I got a message from 52811 (reliance auto generated no.) stated that "Dear Customer, your request could not be processed. Please try again.We regret the inconvenience.Thank you.Reliance."
              And also received a sms and mail from Paytm stating that my recharge was successful.(Paytm Transaction receipt:
              Order no: #[protected]
              Tue Feb 17 2015)
              When I checked my bank account I found that Rs 111/- has been deducted. I also checked my Reliance no. balance and found no recharge has been done.
              I mailed about this to reliance appellate authority and they sent me that no payment was received by them from Paytm's side.
              This is really shameful on Paytm's part. I would urge the respective authorities to look after my issue and credit my debited balance as early as possible.
              Dear Soumya,

              Thank you for providing the details. We have arranged for a call back to address your issues.
              One of our representative will contact you at the earliest.

              Regards,
              Reliance Communications
              Dear Soumya,

              As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

              Cheers,
              Reliance Communications
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                Sänkêt Kumar
                from Ahmedabad, Gujarat
                Feb 18, 2015
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                Address: Kannur, Kerala

                I'm Sanket. I jus ordered a ENTER E- GPVP CBLACK with order no.[protected]. The packet i received was fully crushed and the gamepad is fully broken. There was no need to open the seal and check the gamepad as its half of the portion is converted into small small piceses. Therefore i request you to replace my product asap. I have already done the payment so either you refund my money or send someone to collect this waste which you have send asap. Thank you
                Hi,
                I have ordered (Item # [protected]) Patidar potato cutter) and received the same today however the corners of this appliance are broken .Request you to please replace the same as soon as possible
                Paytm order ref no [protected] date[protected] Spiderman Snakeboard (item # [protected]) the Problem in wheel touch for board Plese Replacement any Qvry Khimji Hanat mob-[protected] Bangalore
                I would like to inform you that i have shopping online with paytm on 8/12/2015 with respect to order no.#[protected] & i ordered Globalite black sport shoes 9 size & after that when i received my ordered on 12/12/2015 then i shocked i received 6 size from your end. Secondly i draft a mail so many times on your e-mail id [protected]@paytm.com but didn't received any revert or response which i deserve it & also contact on your customer care no[protected].

                I hope you will pay heed to my request & do the needful as soon as possible. if any query cantact me... gaurav verma cnt no. [protected].
                Hi,
                I have ordered ([protected])combo of two black &blue jeans size 32 ) and received the same today however the corners of this appliance are broken .Request you to please replace the (size 34) same as soon as possible. if any query contact me.. Meenu sharma contact no.[protected].
                Hi,
                I have ordered ([protected]) aSquaredeals Bumper for samsung galaxy Grand 2 and received the same today . the product are small size so I can't fit my mobile Request you to please replace the product same as soon as possible. if any query contact me..laxman kumar .mobile.no [protected], [protected]
                Hii...I've ordered Royal Collection Black Heels order no:#[protected] with item no:[protected]..I would like to inform u that the heel size was too short and my feet doesnt fit in it...the size of the shoe is 4 and i would like to replace it with size 8
                I have not perfect size of shoes on my size plz replace to my money I want my money to my bank a/c

                Paytm — blocked my account

                Sir, I Forgot my paytm password I tryed many times then account has blocked. It's not open OTP message also not coming for my mobile.Please kindly help for me. My Mobile number : [protected]

                Recharge complaint, unsuccessful recharge and cash deducted

                Dear sir, mobile no : [protected] recharge 26 rupes date 14.03.2014 time 03:06am order no : [protected] transaction was unsuccessful, But money got deducted from account.

                my wallet not got 213 back by coupon books50

                hi paytm i bought book taking 213 of[censored]sing books50 coupon bt this mony of 213 i not got pls refund otherwise yu loss yr identity...in future market...

                payment issue

                I had made a payment of Rs. 1512 for my airtel mobile connection and the amount got debited from my bank account but the airtel payment is not yet been processed and I am waiting response from your end.

                MOBILE RECHARGE NOT RECEIVED

                Sir, today morningrecharge this no [protected] rs50 not succesful but detected my account

                reechrge failed

                Paytm order no:[protected]

                money stuck in paytm cash

                my name is shekhar and I was submiting my electricity bill from paytime but money was deducted from my account but bill r not submitted .

                Replacement

                I ordered Lotto Zion-Black Sports Shoes and i got Lotto Zion-Blue Sports Shoes. Now i want to replace it.

                You have reached maximum allowed transactions for your account.

                You have reached maximum allowed transactions for your account.

                Wallet upgrade

                Sir my friend gave me a 5000rs in my wallet but it is not credited in my wallet so pls.tell me a suggestion to solve the problem pls

                I am complaining about failed bank transaction

                Sir day bedore yesterday i used the paytm account and on that day i recharged the mobile . In first time itransfer miney rs60 it failed . And its show the transaction back to the bank . then after receiving bank account status the transaction doesn"t occur. please check the query.

                Recharge not done but balance deducted

                I m a regular customer of paytm but now i m facing problem whenever i m placing any order, the order shows in pending list and after few days the order automatically gets cancelled and infact the money is also not refunded.
                Please take strict action against it otherwise i will report it to higher level
                I ordered for tempered screen guard but i received a low quality screen cover .i want to replace it urgently . Item no. of the product is #[protected]
                My Order No.[protected] received T Shirt in Damaged condition, Tried to return the same through your website but no response on order Returns ... it seems all options of returns are blocked at your site.
                moreover my mobile number [protected] is already registered with paytm .. but when call to customer care says mobile number is not registered.

                Tell us how to return damaged item

                my mobile : [protected]
                Replacement

                I ordered for tempered screen Totu Tempred Glass for Lenovo A6000 and it not fit on my mobile device Lenovo A6000. So, i want to replace it urgently . Item no. of the product is #[protected].
                Today I received my product hair dryer and hair straightener my order no was #[protected] the straightener is damaged please replace that strightner as soon as possible
                I have attached photos of damaged straightener
                Please reply as soon as possible
                Hi team paytm...my order #[protected] with item(s) STYLAR Auzi Flip Flops (Blue and White) has been recieved today but unfortynately the pair is unmatched(right one is smaller than the left one)so please send your delievery boy with size 9 accurately and get back this one return!
                Contact me on [protected]
                I had purchased vide Order #[protected] with item(s) skmei analouge-digital watch-1016 on 26 Mar 16 # It was successfully delivered by your Courier Partner: JV Express on 29 Mar 17 # the watch is defective as only the analog portion is showing correct time and the digital part of the watch is slowing by 10 minutes in every 24 hours cycle # I would request for the watch to be replaced immediately
                please updadte your no.it is not correct i have purchase watches from paytm and 1 is not working dead on arrival how can i get it replace we will answer my problemmy no is [protected].it is rediculous service i have ever get from paytm.
                Hii
                I purchased a mobile magnifire from paytm order no. [protected]
                It has some defects it has not screen bracket without it is not good so replace this oder as soon as possible if any query contact me Neeraj bhardwaj [protected], [protected]
                I ordered Moto e4 plus worth of 10000 and intially paid, , I got some China mobile which is not smart phone, ... paytm cheated mee, you people don't buy things on initial payment, it's better to keep Cash on delivery or don't trust this paytm online shopping
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                  Y
                  yogeshkmr35
                  from Delhi, Delhi
                  Feb 18, 2015
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                  Address: New Delhi, Delhi

                  it is very very bad experience with paytm guys while receiving refund
                  I am still struggling to get refund for order number[protected] .


                  Every time new guy replies to you asking for something but will never revert you back .

                  Again if you ask for status another guy will ask you something and will never revert


                  I am frustrated for chasing every 2-3 days and it has been more than 2 months

                  Then I started and other mail chain again same thing is being repeated .


                  I am going to paste full mail conversation with date

                  Hi Team


                  Are you still waiting for any confirmation to...
                  it is very very bad experience with paytm guys while receiving refund
                  I am still struggling to get refund for order number [protected].


                  Every time new guy replies to you asking for something but will never revert you back .

                  Again if you ask for status another guy will ask you something and will never revert


                  I am frustrated for chasing every 2-3 days and it has been more than 15 Day

                  Then I started and other mail chain again same thing is being repeated .


                  I am going to paste full mail conversation with date

                  Hi Team


                  Are you still waiting for any confirmation to...
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                    S
                    shantakumar
                    from Delhi, Delhi
                    Feb 18, 2015
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                    Address: Sirsa, Haryana

                    I had orderd Havells endura juicer white with 3 jars from paytm for Rs.2635. I got the item around a week after the order is confirmed. When i opened the packing i didnt found even a single jar in the packing and when i checked the product its internal body was cracked ( May be due to Bad courier handling or already a defective product dispatched). Also the product was not the one shown on paytm, they send me a different old discontinued product. I complained at Paytm customer care ([protected]@paytm.com) along with the pics of the Invoice and the product as they told me. My complaint no. is #[protected] And Paytm Order no. is[protected]. Its been 72 hours i complained to paytm till now no solution or refund is provided to me. Now they are not picking up my call too. I requested them to take back their product and provide me the refund of my money.
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                      sanju21
                      from Jaipur, Rajasthan
                      Feb 18, 2015
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                      I Forgot to logont while using internet banking on my mobileon pay tm.now when i am trying to paytm to mobile recharg net bankig login then message displayed is "your session has expird" this message so many time...so ply..help me... Mo-[protected] Paytm Email-sk21.[protected]@gmail.com
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                        Shitu Sawant
                        from Delhi, Delhi
                        Feb 18, 2015
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                        I did recharge of Airtel 2 times 150 rs which is failed and have not got refunded that amount to the bank.
                        i want my 300 rs. plz transfer it to my sbi i have my pytam order history.

                        order no is[protected]
                        order no is[protected]
                        kindly requesting to u. plz check from ur side these orders and refund to me my amount
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                          abhishek_gup
                          from Hyderabad, Telangana
                          Feb 17, 2015
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                          Address: Hyderabad, Andhra Pradesh

                          I recieved faulty and cheap cloth :Order[protected], after i shared the picture and details i was asked, no one is replying from customer care email id. I need an refund at any cost. Please look into it.

                          Regards,
                          Abhishek
                          [protected][protected][protected][protected]
                          Rajat, Feb 14, 16:40:
                          Hi Abhishek,

                          I am Rajat and I am going to do my best to solve your concern.

                          Please accept our apologies for the inconvenience caused to you due to delivery of partial/incomplete order.

                          We request you to share the pictures of the product packing(inner/outer).Please confirm that the condition of the product that was delivered to you was tempered or not. Once we will receive the required details, we will co-ordinate with respective departments to get the best resolution on this issue.

                          We sincerely appreciate your patience and the relationship that you have with our company.

                          I hope this helps. Should you need any further assistance, let me know.

                          Look forward to see you again at Paytm.

                          Best wishes
                          Rajat
                          [protected][protected][protected]
                          worst site for online shoping
                          never trust paytm...they are cheaters do not purchase any product online with their wallet. You will never get refund if needed
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                            nmehta
                            from Pune, Maharashtra
                            Feb 17, 2015
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                            Address: Ahmedabad, Gujarat

                            Hi, I am active user of Paytm Site. Recently I booked one bus ticket for my wife. Order id is[protected], with the name of my wife Shweta Mehta. When I booked this ticket at that time It was showing the bus is sleeper coach only and due to same I booked the seat B ( that was lower one) . But when my wife boarded into bus that bus not complete sleeper coach and conductor/bus agent was saying that you need to take seat A. Also they misbehaved with my wife at that time. The bus quality is pathetic and picture shown during booking was complete sleeper coach but the actual bus was not complete sleeper as well as not air conditioned also . I don't know why paytm is cheating people with these rubbish travel agents. I lodge the complain in PAYTM Site also. But those people are not taking my problem/issue seriously. I have also attached the bus pic which shown during the booking on paytm site. You can verify the same with the future dates booking. Please help me to get resolution of my problem. Thanks Nitin +[protected]
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                              kanoujiapraveen
                              from Mumbai, Maharashtra
                              Feb 17, 2015
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                              Address: Mumbai City, Maharashtra

                              It is very very bad experience with paytm guys while receiving refund I am still struggling to get refund for order number[protected] . Every time new guy replies to you asking for something but will never revert you back . Again if you ask for status another guy will ask you something and will never revert I am frustrated for chasing every 2-3 days and it has been more than 2 months Then I started and other mail chain again same thing is being repeated . I am going to paste full mail conversation with date Hi Team Are you still waiting for any confirmation to refund my money in Paytm wallet ? You can see product has been returned and acknowledged by Seller also that they have received on 30-Jan’15, But still not processed what is TAT on your side ? What are you waiting for, why the refund is not yet done in my account ? Praveen Kanoujia From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Tuesday, February 03, 2015 11:27 AM To: Praveen KANOUJIA Subject: Fwd: [Paytm Care] Re: Order Number :[protected] :- Shipment Number :[protected] Sent from my iPhone Begin forwarded message: From: praveen kanoujia <[protected]@gmail.com> Date: February 3, 2015 at 7:05:33 AM GMT+5:30 To: "[protected]@paytm.com" <[protected]@paytm.com> Subject: Re: [Paytm Care] Re: Order Number :[protected] :- Shipment Number :[protected] Hi Team, You can find the confirmation from seller that product has been received by seller however i am still waiting for refund . All parties involved are present in the mail underneath with their confirmation . Are you still waiting for any confirmation/action ? Thanks Praveen kanoujia On Mon, Feb 2, 2015 at 6:25 AM, Praveen <[protected]@gmail.com> wrote: Hi paytm team, Could you process the refund for order number[protected] ? And confirm ASAP . Sent from my iPad Begin forwarded message: From: Tilak Mishra <[protected]@inspiresports.in> Date: February 2, 2015 at 6:11:16 PM GMT+5:30 To: praveen kanoujia <[protected]@gmail.com> Cc: PayTM Customer Care <[protected]@paytm.com>, Gaurav Jain <gaurav.[protected]@paytm.com> Subject: Re: [Paytm Care] Re: Order Number :[protected] :- Shipment Number :[protected] Dear Praveen, We have received your returned. @paytm customer care, Please take care of customer concern. Thanks and Regards, Tilak Mishra 604, 6th Floor, A-2, Jagdamba Complex, Movie Time Theater Compound, off Link Road, Malad-West, Mumbai-64. Board Line:[protected] Direct :[protected] Mobile# : [protected] Website: www.inspiresports.in Email:- [protected]@inspiresports.in On Mon, Feb 2, 2015 at 5:54 PM, praveen kanoujia <[protected]@gmail.com> wrote: Hi Tilak /PayTm team, Product has been delivered back to your warehouse on 30 Jan15. Receipt of reception has been attached. What more is expected from me ? When the refunds will reflect in my account ? First of all, I was promised that product will be picked up by seller from the My home in-case of return but it never happened even after several reminders.Now when I already sent the stuff back to Seller (based on instructions given by Paytm ) It is waiting for acknowledgement. This is very frustrating to chase everyone ( from Courier guy to Seller to Paytm ) still problem is unresolved. I hope to the resolution soon on this . Thanks Praveen kanoujia On Sun, Feb 1, 2015 at 10:01 PM, Tilak Mishra <[protected]@inspiresports.in> wrote: Dear Praveen, I checked with my warehouse the product has not been received yet. Please confirm the address you have sent product back to with courier company name and waybill number. Thanks and Regards, Tilak Mishra 604, 6th Floor, A-2, Jagdamba Complex, Movie Time Theater Compound, off Link Road, Malad-West, Mumbai-64. Board Line:[protected] Direct :[protected] Mobile# : [protected] Website: www.inspiresports.in Email:- [protected]@inspiresports.in On Mon, Feb 2, 2015 at 10:08 AM, Praveen KANOUJIA <praveen.[protected]@asia.bnpparibas.com> wrote: Hi Tilak, As discussed, Please confirm that you have received the product back (Wilson badminton Racquet with shipment number[protected], Paytm order number :[protected] I have got confirmation from the courier team that the shipment has been delivered to you. After your confirmation, Paytm team will credit the amount in paytm wallet. Praveen Kanoujia From: [protected]@paytm.com [mailto:[protected]@paytm.com] Sent: Monday, February 02, 2015 8:54 AM To: Praveen KANOUJIA Subject: [Paytm Care] Re: Order Number :[protected] Regarding your experience with Paytm Ticket #[protected]: Order Number :[protected] Rahil, Feb 2, 08:54: Hi Praveen, I would like to inform you that till yet we did not get the confirmation from the merchant, when we get the same then we will process the refund into your Paytm cash wallet. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Rahil Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Feb 2, 08:26: Hi Paytm Team, This is very pathetic and irritating to chase every 3-4 days for refund without any action I still do not see anything in my Paytm Wallet and there is no respopnse form your side What is the stuatus and why the money is not credited in my account ? Item is already couriered and has been receieved by seller, Now what is the process on your side ? Howmuch more time I will have to wait ? Praveen Kanoujia From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Wednesday, January 28, 2015 7:14 PM To: [protected]@paytm.com; Praveen KANOUJIA Subject: Re: FW: [Paytm Care] Re: Order Number :[protected] Hi Paytm Team As per your instruction i have couriered the Product .Hopefully it will reach within 2-3 days .Courier charges 125 Rupees . Attached the courier receipt. Please let me know when 1499+125 Rupees will be credited in my account ? Order Id number :[protected] Thanks Praveen kanoujia On Tue, Jan 27, 2015 at 3:45 AM, Praveen KANOUJIA <praveen.[protected]@asia.bnpparibas.com> wrote: From: [protected]@paytm.com [mailto:[protected]@paytm.com] Sent: Monday, January 26, 2015 12:54 PM To: Praveen KANOUJIA Subject: [Paytm Care] Re: Order Number :[protected] Attachment(s) photo (2).JPG Ginni, Jan 26, 12:53: Hi Praveen I'm sorry for the inconvenience caused. I understand that you would like to return your product due to some issue with the product. We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please mention Paytm order id on courier slip/packing of product. Once the product reaches the merchant, amount will be refunded to your Paytm account along with courier charges (upto Rs.200) as Paytm Cash. You can use Paytm Cash for recharge, bill payment or buying any item at Paytm. For more details go to Paytm.com/PaytmCash.. We sincerely appreciate your patience and the relationship that you have with our company. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Ginni Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 26, 10:52: Hi Team, Could you urgently address this problem as I have raised concern long back (More than 16 days ) but no one picked up return merchandise till now ? It is very frustrating for me to chase you guys every 3-4 days without any outcome. My money huge is blocked and can’t shop until I regain my confidence of getting my money back .(I do not want to create any negative feeling about Paytm ) Could you take necessary steps 1> credit money in my account Irrespective the Item has been picked up or not . 2> Schedule a pick up whenever it is possible on your side(Please schedule it as earliest as possible ) Praveen Kanoujia From: [protected]@paytm.com [mailto:[protected]@paytm.com] Sent: Thursday, January 22, 2015 4:43 AM To: Praveen KANOUJIA Subject: [Paytm Care] Re: Order Number :[protected] Attachment(s) image001.png Subrata, Jan 22, 04:42: Hi Praveen, I am Subrata and I am going to do my best to solve your problem. I would like to inform you that we have already forwarded your issue to the merchant and our courier merchant will be at your door step soon for reverse pick up. Till then we appreciate your patience. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Subrata Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 21, 12:10: Hi Team, Can you please check as I am still waiting for return Pick up for this order . Praveen Kanoujia Thanks Anjali, Just for information :- Does it take time to pick up return product, As I had initiated the return process on 9 only ? IF it is stuck at someplace, could you please expedite the process for pickup. Thanks, Praveen From: [protected]@paytm.com [mailto:[protected]@paytm.com] Sent: Wednesday, January 14, 2015 10:55 AM To: Praveen KANOUJIA Subject: [Paytm Care] Re: Order Number :[protected] Attachment(s) image001.png Sunil, Jan 16, 04:40: Hi Praveen, I am Sunil, and I am going to do my best to help you. I understand that you would like to return your "Wilson Power Carbon 800 Badminton Racquet "due to some issue with the product. We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please mention Paytm order id on courier slip. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way. Once the product reaches the merchant, amount will be refunded to your Paytm account along with courier charges (upto Rs.100) as Paytm Cash. You can use Paytm Cash for recharge, bill payment or buying any item at Paytm. For more details go to Paytm.com/PaytmCash. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Sunil Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 14, 11:48: Thanks Anjali, Just for information :- Does it take time to pick up return product, As I had initiated the return process on 9 only ? IF it is stuck at someplace, could you please expedite the process for pickup. Thanks, Praveen Anjali, Jan 14, 10:55: Hi Praveen, I'd like to inform you that once the shipment reaches back to the merchant, your amount will be refunded to your Paytm account. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Anjali Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 14, 07:27: Hi Himanshu, It was very surprising for me to find the racquet un-strung after paying such huge amount That’s why I didn’t like the product and requested return. later I could see it was present in the description. But my requirement was not fulfilled. Do you want me to explain more on this ? Also do you mean Return policy (We would gladly accept returns for 10 days from delivery date. ) has hidden conditions while returning the product ? Thanks, Praveen Attachment(s) image004.png image003.jpg Himanshu, Jan 14, 00:19: Hi Praveen, I am Himanshu and I am going to do my best to solve your problem. I would like to inform you please provide us the valid reason to return this product and also share the images of the product along with invoice, so we can help you in a better way. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Himanshu Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Praveen KANOUJIA, Jan 13, 11:27: Hi Team, I had requested the return of this product on 10’Jan as I didn’t like it . However I don’t see cash in Paytm wallet. Could you please credit amount in wallet so that I can continue my purchasing with Paytm wallet ? Thanks Praveen Kanoujia This message and any attachments (the "message") is intended solely for the intended addressees and is confidential. If you receive this message in error, or are not the intended recipient(s), please delete it and any copies from your systems and immediately notify the sender. Any unauthorized view, use that does not comply with its purpose, dissemination or disclosure, either whole or partial, is prohibited. Since the internet cannot guarantee the integrity of this message which may not be reliable, BNP PARIBAS (and its subsidiaries) shall not be liable for the message if modified, changed or falsified. Do not print this message unless it is necessary, consider the environment. [protected][protected][protected][protected][protected] Ce message et toutes les pieces jointes (ci-apres le "message") sont etablis a l'intention exclusive de ses destinataires et sont confidentiels. Si vous recevez ce message par erreur ou s'il ne vous est pas destine, merci de le detruire ainsi que toute copie de votre systeme et d'en avertir immediatement l'expediteur. Toute lecture non autorisee, toute utilisation de ce message qui n'est pas conforme a sa destination, toute diffusion ou toute publication, totale ou partielle, est interdite. L'Internet ne permettant pas d'assurer l'integrite de ce message electronique susceptible d'alteration, BNP Paribas (et ses filiales) decline(nt) toute responsabilite au titre de ce message dans l'hypothese ou il aurait ete modifie, deforme ou falsifie. N'imprimez ce message que si necessaire, pensez a l'environnement. Attachment(s) image001.png This email is a service from Paytm Care. Message-Id:QNT9HVWW_54ceedda44158_551c3fa54c8cd[protected]_sprutTicket-Id:[prote... -- PRAVEEN KANOUJIA +91-[protected] -- PRAVEEN KANOUJIA +91-[protected]
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                                V
                                veer singh Jayant
                                from Delhi, Delhi
                                Feb 17, 2015
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                                Address: New Delhi, Delhi

                                It is my V, V, Very bad experience to deal with third class company like Paytm . because I have to pay first which is my mistake, and I dont want to repeat story again.
                                Details of my order given below :
                                1. Order no.[protected] dt.[protected].
                                2. Amount : Rs. 899/-
                                3. Description : Fila combo of assorted shoes with nova trimmer ( size- 9 )
                                4. return order no.[protected] nuvo Ex reverse pickup sheet - PTM0055980 ) dt. 2-2-2015
                                As per telephonic discussion, you are not able to supply order again, so please refund my money as early as possible.
                                regards,
                                Veer Singh Jayant.
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                                  J
                                  jbourne
                                  from Bengaluru, Karnataka
                                  Feb 17, 2015
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                                  Address: Bangalore, Karnataka

                                  I ordered Samsung Headphones from Paytm.
                                  On delivery, on 8th Feb 2015, after opening the package, I found thermocol inside.
                                  Within the thermocol inside was a duplicate headphone, which never worked.

                                  I have written to them on same day, but there has been no resolution. They have now stopped replying to the email also.

                                  I wrote it on their facebook page on 17th Feb and then one guy from there side started chatting. He said he would refund the money and on pretext of that, took all my details such as account name, password, mobile number and then disconnected the chat and blocked me. Now they are not replying on FB page also.

                                  They don't have on-call customer care and I don't know how to reach them

                                  Please advice.
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                                    R
                                    raju das rd
                                    from Nagpur, Maharashtra
                                    Feb 17, 2015
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                                    Address: Bongaigaon, Assam

                                    Dear sir/madam, there have been unauthorise withdrwoal from my sbi account number is [protected] as the bank details are given below,
                                    Sir transaction id is[protected] date 17/01/2015 amount is 7500.00 rs. Please arrenge to refound the amount to my account. Thank you.
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                                      O
                                      Oishik
                                      from Bengaluru, Karnataka
                                      Feb 17, 2015
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                                      Address: Bangalore, Karnataka

                                      Hi, I have made a recharge of Rs60 in my aircel number [protected]. Amount has been deducted. ORDER NO.[protected] CC Transaction No [protected] But the recharge was not made to the number. Please refund the amount to paytm wallet. Thanks & Regards, Oishik banerji [protected]
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                                        S
                                        Shailesh Desai4754
                                        from Surat, Gujarat
                                        Feb 17, 2015
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                                        Address: Ahmedabad, Gujarat

                                        Hello, I purchased Dell laptop on 3rd feb 2015, i received faulty piece touchpad not working, . I wrote the mail about my problem and they replay to me claim for warranty. Actually why should i go for warranty claime because its new piece i want change change the piece or cash back my money. Here is conversation with paytm Dipendra, Feb 17, 00:47: Hi Shailesh, Sorry for inconvenience caused to you. I would like to inform you that the return policy given by the merchant for the product(Dell Vostro 15 3546 Laptop (4th Gen Intel Core i5/4 GB RAM/1 TB HDD/15.6 inches/Ubuntu) (Grey) so we are unable to make return.So kindly claim for the warranty as you've 1 Year Dell India Complete Cover Warranty. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Dipendra Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." shaileshdesai4754, Feb 16, 17:40: Hello, Thanks for reply. I pay for brand new product so i am not going to dell service station for warranty claim. Please send me new product and collect the faulty product. Here i inform you that i bought this product for my 1st presnatation of my new job on 20-02-15 So please kindly do the ASAP. Thanks Shailesh Desai Dipendra, Feb 14, 21:56: Hi Shailesh, Sorry for inconvenience caused to you. I would like to inform you that we've got 1 Year Dell India Complete Cover Warranty so you can claim for the warranty to the manufacturer of the product with the invoice/warranty card provided to you. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Dipendra Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." shaileshdesai4754, Feb 14, 17:31: product is ok with condition but mouse pad is not working proper and malfunctioning in laptop. Attachment(s) IMG[protected]WA0061.jpg IMG[protected]WA0060.jpg IMG[protected]WA0059.jpg invoice_[protected].pdf Charchika, Feb 14, 16:30: Hi there, I am Charchika and Please accept our apologies for the inconvenience caused to you due to delivery of non-satisfactory order. We request you to share the pictures of the product packing(inner/outer).Please share the pictures of received product along with the invoice. Please confirm that the condition of the product that was delivered to you was tempered or not. Once we will receive the required details, we will co-ordinate with respective departments to get the best resolution on this issue. We sincerely appreciate your patience and the relationship that you have with our company. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Charchika Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." shaileshdesai4754, Feb 14, 14:25: Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: touch pad not working and driver cd not available with laptop and i have checked warranty online dell warranty check site and its showing me August 18, 2014 date. so my warranty is less than a year so please do need fool | Issue Type: | Time:[protected]:25:12 |
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