PayTM Mobile Solutions Complaints & Reviews

On 6th August 2012 i done transaction with IRCTC unfortunately transaction failed but however they refunded my money within 2 days i.e on 8th August 2012... but i didn't get the transaction amount of 301 which i have done using ur portal PayTM on 31-July-2012... order id is 44420464... Tata Sky number [protected] - Rs.301 Mobile No [protected] what should i mean about your portal now...

for your kind information amount has been not deducted for the order number 44420697... it has deducted for order number 44420464... please don't fool the people...

its almost 12 days now but still there is no reply

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Finally i got my money back thank you so much

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Please let us know the order number, mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Respected sir/madam,
I did a recharge on 27 October using Paytm. It was shown the recharge was a success bt the recharge was not done. When I enquired in PayTM care I was told that the money will be refunded within 48 hrs. Bt its been more Dan 4 days and still nothing. I had attached a photo proof of my recharge.. My paytm registration number is [protected].Hope I will get my refund as soon as possible.

Dear Sir/Madam,

I did recharge on 23 Oct 2014 and it was failed and I also got message the recharge has been failed and your 120Rs will refund. But I still not get that amount.
Kindly check and confirm
MobileNO: [protected] Email : Sameer.[protected]@gmail.com

PayTM — money refund to my account

mobile recharge not done and refund also not get back
Dear sir, 45 days before i was request to recharge in my mobile [protected](docomo no). but from your site you are failed to recharge. now i want to refund my money its Rs/-111. and this amt is deducted from my axis bank account. so please credit this amt in my account no.[protected] and kindly inform in my GMAIL [protected]@gmail.com

Order Number: 3761948
Registered Mobile Number: [protected]

mobile recharge not done and refund also not get back
Dear sir, recharge in my mobile [protected](airtel). but from your site you are failed to recharge. now i want to refund my money its Rs/-333. and this amt is deducted from my idbi bank account. so please credit this amt in my account no. [protected] and kindly inform in my GMAIL ID-mohanty.[protected]@gmail.com

Order Number: 8670713
Registered Mobile Number: [protected]

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have already completed the refund process of Rs. 330 from Paytm side .

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. It may take some days for such refunds to reflect back to your account

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have already completed the refund process of Rs. 510 from Paytm side for our Order Number 44378503.

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have checked your Order history on www.paytm.com. We request you to send us the bank statement in order to resolve this issue as early as possible.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Hi,
This is happened to me also . but in order transaction details to you, but i didnt even know where to check transaction history and status of transactions by the customer what to do and whom to blame... its our fault to use this.

Regards,
Shashi

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Your money has already been refunded to your Paytm Cash balance. You have again used that Paytm Cash to pay for your next recharge on Paytm.com of Vodafone.

Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

DishTV — Misguidance and unsupportive behaviour

I suumarize the events in chronological order.

1. I Paid Rs 700 on 3rd March 2009 for 3 months (subscription upto 31st MAY 2009)
2. customercare executive told Movie on deamand of 80% value of recharge is free and ala cart package 40% free.
3. April I ordered 2 movies ( it was free as per customer care executive)
4. April 23 Somehow without my knowledge one of the ala cart package has been added.
5. May 5th Account summary showed validity upto 11th may
6. May 6th my connection got terminated, while contacted customer care they said I took movie on demand worth 150 rs because of which my subscription got reduced, then they told me movie on demand is free on 54 and 55 channel only ( which was not told earlier),
channel 54 is english movie in Hindi channel and 55 is south indian languages (which i do not understand)
7. 9th May 2009 under pressure of seeing IPL i paid rs 120 for 15 days.
8. 11th may 2009 My set top box software got corrupted ( as per customer care executive) and upgrade of software is done from DISHTV directly through signals.
9.Now they are asking for RS 225 to visit my place which do not gurantee for any rectification.

IT all happened because i did not opted for AMC.

Pain area customer care executive misguide customers and do not listen to the problems untill u r ready to pay for what they are asking for services.

I suffered a lot invested heavy amount lost peace for a weeks time. MY recommendation do not go for DISHTV

DishTV — Non receipt of subscribed channels

I have subscribed to the platinum subscription which should give me all channels but I dont get Star sports and ESPN. Despite calling the many times over the phone over the last few days they are doing nothing about it

DishTV — recharge failure

Respected sir '


Recharge not succesfull & payment is recived CCA11DARZ411IG48126863 TRANSFER TO [protected] AVENUES INDIA PVT LTD-

dish tv is a fake

DishTV - Non receipt of subscribed channels
DishTV - payment of 95 days but massege reiceved 65 days
DishTV - payment of 95 days but massege reiceved 65 days
DishTV - Misguidance and unsupportive behaviour
DishTV - Non installation of dishtv DTH since 31/05/08
DishTV - channel not updated after 10complain
DishTV - channel not updated after 10complain
DishTV - FEW CHANNELS HIDE WITHOUT NOTICE

i had rechared last month on 9th May but before the date of expiry of one month my service is disconnected. so i re3quest u to look into the matter properly and inform me

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 310 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have already completed the refund process of Rs. 1, 000 from Paytm side for our Order Number 43517079. Remaining amount of Rs. 1, 000 has been refunded to your Paytm cash balance.

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

reminder for my mo.no.[protected] for recharge of Dt.13/07/12 order no.42703185 by Paytm.but recharge not success, so my amount not received in my bank a/c by Paytm till today for refund.

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have already completed the refund process of Rs. 40 from Paytm side for our Order Number 42703185.

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Sir

I am following up for refund process from IGEMPLOYMENT.com since 4 month but they are claiming that its pending from PAYTM so i have written many mails regarding refund process but your co also not confirming the same in this 4 month is did not receive any service from the co so now i am going to file a case against the co so please revert and confirm, my order detail and amount is bellow mentioned please look into this matter i am not getting proper reply f, please suggest . total amount 19538

S.No Order No Value
1 ORD[protected]C1 6922
2 ORD[protected]C1 6936
3 ORD[protected]C1 3932
4 ORD[protected]C1 1798

Some product has been miss sell to me by igemployment.com which value is 19538 I have written many mails to this co but after 4 month they are not refunding the money and claiming that its pending from paytm so I have write mail for the same to paytm but they are also not responding

Hi I have written many mails grievance officer and [protected]@paytm.com but getting responds form them

Dear sir,

if transaction is failure, than why it is showing recharge in progress??? i don't want any recharge from your side, i want my money back in my credit card. You have done fraud with me. I cant trust you anymore.
I am very much disappointed with your services.

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have already completed the refund process of Rs. 251 from Paytm side for our Order Number 42977961. And remaining amount of Rs. 50 has been refunded into your Paytm cash balance.

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Why you people always blaming my bank???
as per your norms, if recharge is not done successfully then you refund total amount in paytm cash. Am I right??
then why it is showing only rs 150 as paytm cash only??? and you people telling me always, you already refunded me full amount, how can it possible?? if so, then this is very big bug of your site, that is amount is showing 150 in place of 301.
And I have already submit 6 time request at [protected]@paytm.Com, but I am totally unsatisfied with your answers, that's why I have to write here.

Dear sir,
i cant trust you anymore.
now plz send me cancellation letter and void slip of order as follows: 42977961

plz send it to me at agarwal.[protected]@gmail.com

you breaking my trust day by day delay.

Tell me if any problem to send cancellation letter and void slip.
send me as soon as possible.

Regards
Yogendra

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take 7-21 working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control. Your bank reference number is [protected].

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear madam
Pl clarify the reason if transaction is failure then why paytm.com has been claimed Rs 251 from my bank by date 17/07/2012???
And you people also sent me cancellation letter (attached)
16-Jul[protected] Recharge for Tata Sky number [protected] 301
SuccessPayment Failure

Regards
Yogendra

Attachment(s)
[protected]cancellation.pdf

i am very much dissatisfied with this type of paytm.com attitude.
I want clarification, now i want to talk to you pl contact me [protected]

I have entered wrong videocon DTH Id number, I have paid this amount via net banking. so please suggest me how we can transfer to other number. please shot out my problem ASAP

MOBILE RECHARGE — For unsuccessful Transaction

My mobile recharge for Rs.100.00 transaction on paytm was unsuccessfull on 19.05.2011. Kindly recharge again the same. Order No. 1630019.Mob.No.[protected]

@ sn singh

We have reviewed your transaction and your refund has been initiated.

Feel free to contact us directly at [protected]@paytm.com


Best Regards,
PayTM Customer Care
[protected]@paytm.com

@S N Singh

The refund of Rs 100 has already been initiated on 19th MAY and same has been informed to you through mail.

Please write us directly on [protected]@paytm.com.

It is about 5 days for the transaction failure but your refund process isn't work. My bank statement is regularly updated but no amount is refunded till date. Please check at your end and process as soon as possible.

Ankit Gupta

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

It is about 20 days for the transaction failure but your refund process isn't work. My bank statement is regularly updated but no amount is refunded till date. Please check at your end and process as soon as possible.
I mailed at [protected]@paytm.com several times but the company is not responding to my mails and still not get my money back. This is not the way of pursuing the online business, this is absolute case of fraud as per the IT act.
Don't underestimate customer's patience...!!!

Ankit Gupta

How many time request not for oppen

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We would like to inform you that we have forwarded this issue to our technical team. They have started working on this. We will notify you as soon as this issue will get resolved.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Please let us know the order number, mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

I reacharged 11 june 4.30pm.at least order number also not came that is major reason to raise a complaint. I already sent one mail to [protected]@paytm.com.But yet no response.Mobile number [protected], recharge amount 150

Thank u very much paytm.I got those money back. Now trust you.

Dear Customer,

We are happy to get an opportunity to serve you. Please do tell all your friends about www.paytm.com so that they can also benefit from our service.

Thank you for using www.paytm.com.

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 95 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 57+54 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Please let us know the order number, registered mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Please let us know the order number, registered mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have already completed the refund process of Rs. 50 from Paytm side for our Order Number 41671283.

Remember, if you do not see this balance in your bank account yet, it is because your bank does not reflect this refund instantly. You could check with them on time it takes for such refunds to show up.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 1, 650 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com